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    История сбоев Splashtop

    50 Splashtop incidents · январь 2018 г. — official updates, affected components, duration and resolution details.

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    Unable to reach Splashtop Servers (EU stack)

    Начало 15 апреля 2026 г. в 08:01 UTC · 45m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Splashtop web console in EU (my.splashtop.eu)Splashtop remote desktop service (EU)
    1. 15 апреля 2026 г. в 08:01 UTCinvestigating

      (EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.eu. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 15 апреля 2026 г. в 08:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 апреля 2026 г. в 08:14 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 15 апреля 2026 г. в 08:45 UTCresolved

      This incident has been resolved.

    (Global & EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    Начало 26 февраля 2026 г. в 10:57 UTC · 55m

    OutageКритический инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)Splashtop web console (my.splashtop.com)Mirroring360 serviceSplashtop remote desktop service (EU)
    1. 26 февраля 2026 г. в 10:57 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 26 февраля 2026 г. в 11:05 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 февраля 2026 г. в 11:30 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 февраля 2026 г. в 11:51 UTCresolved

      This incident has been resolved.

    Unable to reach Splashtop Servers (Global stack)

    Начало 5 января 2026 г. в 07:02 UTC · 31m

    OutageКритический инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 5 января 2026 г. в 07:02 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 5 января 2026 г. в 07:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 января 2026 г. в 07:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 января 2026 г. в 07:33 UTCresolved

      This incident has been resolved.

    Intermittently unable to log in Splashtop app

    Начало 26 ноября 2025 г. в 01:42 UTC · 23m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)Splashtop remote desktop service (EU)
    1. 26 ноября 2025 г. в 01:42 UTCinvestigating

      Our lookup servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 26 ноября 2025 г. в 01:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 ноября 2025 г. в 01:53 UTCinvestigating

      This incident has been resolved.

    4. 26 ноября 2025 г. в 02:06 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers (Global stack)

    Начало 23 июня 2025 г. в 00:19 UTC · 4h 23m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 23 июня 2025 г. в 00:19 UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 23 июня 2025 г. в 03:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 июня 2025 г. в 04:42 UTCresolved

      This incident has been resolved.

    Intermittent connectivity issue in Taiwan region

    Начало 9 января 2025 г. в 01:20 UTC · 32m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 9 января 2025 г. в 01:20 UTCinvestigating

      We are currently investigating this issue.

    2. 9 января 2025 г. в 01:20 UTCinvestigating

      We are continuing to investigate this issue.

    3. 9 января 2025 г. в 01:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 9 января 2025 г. в 01:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 9 января 2025 г. в 01:52 UTCresolved

      This incident has been resolved.

    Service interruption in Japan region

    Начало 6 августа 2024 г. в 02:54 UTC · 1h 17m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 6 августа 2024 г. в 02:54 UTCinvestigating

      Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 6 августа 2024 г. в 03:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 августа 2024 г. в 03:48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 августа 2024 г. в 04:11 UTCresolved

      This incident has been resolved.

    Service interruption

    Начало 5 августа 2024 г. в 21:08 UTC · 4h 33m

    OutageКритический инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 5 августа 2024 г. в 21:08 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 5 августа 2024 г. в 21:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 августа 2024 г. в 01:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 августа 2024 г. в 01:41 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    Начало 28 мая 2024 г. в 07:39 UTC · 2h 36m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)
    1. 28 мая 2024 г. в 07:39 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 28 мая 2024 г. в 08:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 мая 2024 г. в 09:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 мая 2024 г. в 10:15 UTCresolved

      This incident has been resolved.

    We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

    Начало 24 апреля 2024 г. в 20:44 UTC · 7h 59m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 24 апреля 2024 г. в 20:44 UTCinvestigating

      We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

    2. 25 апреля 2024 г. в 02:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 апреля 2024 г. в 03:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 апреля 2024 г. в 04:43 UTCresolved

      This incident has been resolved.

    Intermittently unable to connect to relay server

    Начало 8 февраля 2024 г. в 03:45 UTC · 3h 36m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 8 февраля 2024 г. в 03:45 UTCinvestigating

      We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

    2. 8 февраля 2024 г. в 04:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 февраля 2024 г. в 07:21 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    Начало 16 января 2024 г. в 09:09 UTC · 37m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 16 января 2024 г. в 09:09 UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 16 января 2024 г. в 09:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 января 2024 г. в 09:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 января 2024 г. в 09:46 UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers

    Начало 4 декабря 2023 г. в 13:24 UTC · 1h 26m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 4 декабря 2023 г. в 13:24 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 4 декабря 2023 г. в 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 4 декабря 2023 г. в 14:50 UTCresolved

      This incident has been resolved.

    London region experiencing intermittent connectivity issue

    Начало 15 ноября 2023 г. в 10:52 UTC · 2h 10m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 15 ноября 2023 г. в 12:17 UTCinvestigating

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in London region. We have deployed mitigation.

    2. 15 ноября 2023 г. в 12:28 UTCinvestigating

      System recovery is under way. We are monitoring the results.

    3. 15 ноября 2023 г. в 13:00 UTCinvestigating

      This incident has been resolved.

    4. 15 ноября 2023 г. в 13:02 UTCresolved

      This incident has been resolved.

    Our service is experiencing intermittent connectivity issue in US San Jose region

    Начало 5 ноября 2023 г. в 01:37 UTC · 40m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 5 ноября 2023 г. в 01:37 UTCidentified

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in US San Jose region. We have deployed mitigation.

    2. 5 ноября 2023 г. в 01:49 UTCmonitoring

      system recovery is under way. we are monitoring the results.

    3. 5 ноября 2023 г. в 02:17 UTCresolved

      This incident has been resolved.

    Service interruption

    Начало 30 октября 2023 г. в 18:32 UTC · 1h 43m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 30 октября 2023 г. в 18:32 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 30 октября 2023 г. в 18:49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 октября 2023 г. в 19:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 октября 2023 г. в 20:16 UTCresolved

      Due to the fixes from earlier today, some overloading of the servers occurred. We upscaled the servers to remediate the issue. Sorry for the inconvenience.

    Service interruption

    Начало 30 октября 2023 г. в 13:54 UTC · 1h 36m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 30 октября 2023 г. в 13:54 UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 30 октября 2023 г. в 13:54 UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 октября 2023 г. в 14:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 30 октября 2023 г. в 15:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 30 октября 2023 г. в 15:30 UTCresolved

      This incident has been resolved.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    Начало 13 октября 2023 г. в 17:22 UTC · 3h 47m

    Pending
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 13 октября 2023 г. в 17:22 UTCinvestigating

      We are currently investigating this issue.

    2. 13 октября 2023 г. в 17:23 UTCinvestigating

      We are actively investigating the issue and sincerely appreciate your patience

    3. 13 октября 2023 г. в 19:21 UTCidentified

      Connectivity issues have been localized to one of our infrastructure providers in the US-West zone. We are spinning up additional relays with our other providers and reassigning connections to those. We apologize for the inconvenience and appreciate your patience.

    4. 13 октября 2023 г. в 21:09 UTCresolved

      The service interruption has been mitigated successfully, and our infrastructure provider has confirmed and resolved their issues in US West. We will continue to monitor closely - if you are continuing to experiencing issues, please reach out to our support team. Thanks again for your patience and support - we know these interruptions are disruptive, and will continue to work with our providers to minimize these disruptions.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    Начало 28 августа 2023 г. в 17:06 UTC · 6d 14h

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 28 августа 2023 г. в 17:06 UTCinvestigating

      Experiencing issues relating to frequent disconnects/reconnects or poor performance in certain regions. The team is actively working on investigating this issue.

    2. 29 августа 2023 г. в 17:00 UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 августа 2023 г. в 21:42 UTCinvestigating

      We are continuing to investigate this issue. We appreciate your patience!

    4. 31 августа 2023 г. в 16:58 UTCidentified

      Issue identified and network recovery is under way.

    5. 1 сентября 2023 г. в 19:18 UTCidentified

      We are continuing to work on the fix and mitigate the impact. We want to emphasize how much we value and appreciate your patience throughout this process.

    6. 3 сентября 2023 г. в 18:18 UTCidentified

      System maintenance have been completed for most regions and operations is returning to normal.

    7. 4 сентября 2023 г. в 07:04 UTCmonitoring

      All operations are returning to normal, we will continue to monitor. If you are experiencing any issue, we appreciate you reaching out to us.

    8. 4 сентября 2023 г. в 07:20 UTCresolved

      This incident has been resolved.

    email notification issue

    Начало 27 июля 2023 г. в 17:10 UTC · 1h 13m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Splashtop remote desktop service (Global)
    1. 27 июля 2023 г. в 17:10 UTCinvestigating

      We are experiencing email notification issues. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

    2. 27 июля 2023 г. в 17:47 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 июля 2023 г. в 18:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 июля 2023 г. в 18:23 UTCresolved

      This incident has been resolved.