История сбоев Stark Bank

1. 19 августа 2026 г. в 22:26 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

2. 19 августа 2026 г. в 23:53 UTCidentified

   Этот вопрос был определен, и в настоящее время осуществляется исправление.

3. 20 августа 2026 г. в 03:18 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 3 августа 2026 г. в 14:56 UTCinvestigating

   Нестабильность в создании переводов привела к 400 ошибкам в API

2. 3 августа 2026 г. в 14:57 UTCidentified

   Вопрос был выявлен, и в настоящее время вносится исправление

3. 3 августа 2026 г. в 14:59 UTCresolved

   Инцидент был урегулирован

Автоматический перевод официального обновления инцидента.

1. 11 мая 2026 г. в 15:57 UTCidentified

   We are currently experiencing an issue with our acquiring service that is preventing some Visa transactions from being approved. All other card networks are operating normally. Our team is actively working with Visa to resolve this as quickly as possible.

2. 12 мая 2026 г. в 15:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 мая 2026 г. в 19:28 UTCresolved

   This incident has been resolved.

1. 21 апреля 2026 г. в 16:21 UTCresolved

   The status of some Transfers and BrcodePayments experienced a delay in updates between 12:35 and 12:55 BRT. The incident has been resolved and all statuses are now reflecting correctly. No transactions were lost or affected, only the status updates were delayed during this window.

1. 14 апреля 2026 г. в 15:59 UTCidentified

   There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

2. 14 апреля 2026 г. в 16:18 UTCidentified

   The issue has been identified as an instability with our settlement bank.

3. 14 апреля 2026 г. в 17:21 UTCresolved

   This incident has been resolved.

1. 11 апреля 2026 г. в 23:14 UTCresolved

   We observed widespread system instability across our infrastructure, resulting in elevated error rates. The incident occurred from 11:02 on April 10th until 00:22 on April 11th. The issue has been mitigated and services have returned to normal operation.

1. 11 апреля 2026 г. в 03:33 UTCresolved

   We are currently investigating this issue.

1. 1 марта 2026 г. в 03:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 1 марта 2026 г. в 03:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 марта 2026 г. в 23:24 UTCresolved

   This incident has been resolved.

1. 13 февраля 2026 г. в 18:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 13 февраля 2026 г. в 18:24 UTCresolved

   This incident has been resolved.

1. 22 января 2026 г. в 21:03 UTCresolved

   This incident has been resolved.

1. 22 января 2026 г. в 18:36 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 22 января 2026 г. в 18:37 UTCresolved

   This incident has been resolved.

1. 19 января 2026 г. в 17:48 UTCmonitoring

   We are currently experiencing a Pix instability due to an issue in the Central Bank’s systems. Our team is monitoring the situation and will provide updates as more information becomes available.

2. 19 января 2026 г. в 17:51 UTCmonitoring

   The current issue is affecting the Central Bank’s DICT system, preventing the use of Pix keys in any capacity.

3. 19 января 2026 г. в 18:13 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 19 января 2026 г. в 18:20 UTCresolved

   This incident has been resolved.

1. 16 декабря 2025 г. в 22:35 UTCresolved

   Between 10/dez 18:50 and 11/12 09:30 (GMT-3), some card purchase transactions were not approved due to an internal issue in the acquiring authorization flow. The issue was resolved, and all systems have been operating normally since then.

1. 5 ноября 2025 г. в 11:32 UTCinvestigating

   There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

2. 5 ноября 2025 г. в 12:15 UTCresolved

   This incident has been resolved.

1. 30 октября 2025 г. в 19:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 30 октября 2025 г. в 19:52 UTCresolved

   This incident has been resolved.

1. 24 октября 2025 г. в 14:06 UTCinvestigating

   There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto settlements, boleto payments, tax payments and utility payments is delayed.

2. 24 октября 2025 г. в 14:25 UTCinvestigating

   We are continuing to investigate this issue.

3. 24 октября 2025 г. в 14:44 UTCresolved

   This incident has been resolved.

1. 23 октября 2025 г. в 19:33 UTCinvestigating

   We’re currently investigating an instability in the provider postal code lookup service, which affects only the address search step in physical card requests.

2. 23 октября 2025 г. в 20:02 UTCmonitoring

   After further investigation, we identified that the issue was caused by an instability in our provider’s services. The service now appears to have stabilized, and our team is currently monitoring to ensure everything remains fully operational.

3. 24 октября 2025 г. в 13:02 UTCresolved

   We have been monitoring the provider’s service since yesterday, and it has remained stable during this period. As the functionality has been consistently operating as expected, we are now marking this incident as resolved.

1. 6 октября 2025 г. в 21:43 UTCinvestigating

   We are currently investigating this issue.

2. 6 октября 2025 г. в 21:43 UTCmonitoring

   We are monitoring

3. 6 октября 2025 г. в 23:11 UTCresolved

   This incident has been resolved.

1. 29 сентября 2025 г. в 14:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 29 сентября 2025 г. в 14:41 UTCresolved

   This incident has been resolved.

1. 23 сентября 2025 г. в 21:21 UTCinvestigating

   There is an instability in processing Pix operations.

2. 23 сентября 2025 г. в 21:46 UTCresolved

   This incident has been resolved.