История сбоев Subsplash

1. 30 сентября 2026 г. в 20:35 UTCinvestigating

   В настоящее время мы расследуем проблему, из-за которой приборная панель Subsplash показывает белую страницу вместо правильной загрузки.

2. 30 сентября 2026 г. в 20:43 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 30 сентября 2026 г. в 21:00 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 17 августа 2026 г. в 03:47 UTCinvestigating

   В настоящее время мы расследуем проблему, из-за которой заполнение в заметках недоступно на приборной панели.

2. 17 августа 2026 г. в 04:05 UTCidentified

   Этот вопрос был определен, и в настоящее время осуществляется исправление.

Автоматический перевод официального обновления инцидента.

1. 9 июля 2026 г. в 14:25 UTCidentified

   Этот вопрос был определен, и в настоящее время осуществляется исправление.

2. 9 июля 2026 г. в 14:37 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

3. 9 июля 2026 г. в 16:03 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

4. 9 июля 2026 г. в 16:30 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 6 мая 2026 г. в 21:50 UTCinvestigating

   We are currently investigating an issue causing media items to endlessly load on websites, web embeds, and web apps.

2. 6 мая 2026 г. в 22:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 мая 2026 г. в 22:13 UTCresolved

   This incident has been resolved.

1. 15 апреля 2026 г. в 17:56 UTCinvestigating

   We are currently investigating an issue causing SnapPages dashboards to display a 500 error.

2. 15 апреля 2026 г. в 18:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 15 апреля 2026 г. в 18:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 апреля 2026 г. в 18:31 UTCresolved

   This incident has been resolved.

1. 7 апреля 2026 г. в 16:19 UTCinvestigating

   We are currently investigating this issue.

2. 7 апреля 2026 г. в 16:23 UTCresolved

   This incident has been resolved.

1. 26 марта 2026 г. в 17:20 UTCinvestigating

   Giving website blocks are currently failing to load.

2. 26 марта 2026 г. в 17:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 марта 2026 г. в 17:36 UTCresolved

   This incident has been resolved.

1. 13 марта 2026 г. в 21:21 UTCinvestigating

   We are currently investigating an issue where some media pages, giving pages and embeds are failing to load

2. 13 марта 2026 г. в 21:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 марта 2026 г. в 21:31 UTCmonitoring

   We've identified the issue, implemented a fix and are monitoring the results.

4. 13 марта 2026 г. в 21:46 UTCresolved

   This incident has been resolved.

1. 8 марта 2026 г. в 13:53 UTCinvestigating

   We’re investigating the current livestream disruption, and our team is working to resolve the situation as quickly as possible.

2. 8 марта 2026 г. в 14:40 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 марта 2026 г. в 14:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 марта 2026 г. в 15:30 UTCresolved

   This incident has been resolved.

5. 13 марта 2026 г. в 18:38 UTCpostmortem

   **Summary:** A service disruption on March 8th impacted Subsplash Live performance and access to the Live section of the dashboard. During a period of high traffic, a rate limiting setting on our recently updated web gateway incorrectly flagged internal system traffic as an overload. This prevented some users from accessing their Subsplash Live accounts and caused a drop in livestream connection success rates. **Timeline, Resolution & Recovery:** * Incident start: 6:00 AM PST * Fix Applied: Our engineering team identified the bottleneck and disabled the restrictive setting at 7:30 AM PST, restoring full service by 7:38 AM PST. * Video Backfill: All "Live-to-On-Demand" videos that were delayed during the outage have been successfully processed and are now visible in your library. **Next Steps:**  To ensure long-term stability and as part of our ongoing infrastructure enhancements, we have refined our internal routing protocols. This change allows essential system traffic to bypass traffic filtering while maintaining the integrity of the security measures protecting Subsplash Live.

1. 2 марта 2026 г. в 17:34 UTCinvestigating

   We are currently investigating an issue causing multiple services to display error messages including giving, events images, and images in the mobile app.

2. 2 марта 2026 г. в 18:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 марта 2026 г. в 18:05 UTCresolved

   This incident has been resolved.

1. 26 февраля 2026 г. в 01:52 UTCinvestigating

   We are currently investigating an issue causing some live streams to fail to start and return an error message.

2. 26 февраля 2026 г. в 02:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 февраля 2026 г. в 02:27 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 февраля 2026 г. в 03:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 26 февраля 2026 г. в 03:49 UTCresolved

   This incident has been resolved.

1. 22 февраля 2026 г. в 18:08 UTCinvestigating

   We are currently investigating an issue with recurring gifts that is affecting some users.

2. 22 февраля 2026 г. в 18:47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 февраля 2026 г. в 19:18 UTCidentified

   We are continuing to work on a fix for this issue.

4. 22 февраля 2026 г. в 20:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 23 февраля 2026 г. в 02:24 UTCresolved

   This incident has been resolved.

1. 5 декабря 2025 г. в 21:38 UTCinvestigating

   We are currently investigating an issue causing some Subsplash LiveRS streams to fail going live. RTMP protocol is unaffected and can be used as a workaround.

2. 5 декабря 2025 г. в 22:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 декабря 2025 г. в 22:24 UTCresolved

   This incident has been resolved.

1. 26 октября 2025 г. в 15:21 UTCinvestigating

   We are currently investigating this issue.

2. 26 октября 2025 г. в 16:26 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 октября 2025 г. в 16:42 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 октября 2025 г. в 16:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 26 октября 2025 г. в 17:59 UTCresolved

   This incident has been resolved.

1. 9 октября 2025 г. в 14:49 UTCinvestigating

   We are currently investigating an issue where links in media items are not loading within the Web App.

2. 9 октября 2025 г. в 15:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 октября 2025 г. в 16:18 UTCresolved

   This incident has been resolved!

1. 28 сентября 2025 г. в 15:37 UTCinvestigating

   We are continuing to investigate this issue.

2. 28 сентября 2025 г. в 15:38 UTCinvestigating

   Our team is currently investigating an issue where some users are experiencing difficulties with the Check-In system loading correctly within the dashboard.

3. 28 сентября 2025 г. в 15:56 UTCidentified

   We are continuing to investigate this issue. Our team has been able to improve the loading of the Check-In system.

4. 28 сентября 2025 г. в 16:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 28 сентября 2025 г. в 16:23 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 28 сентября 2025 г. в 16:45 UTCresolved

   This incident has been resolved.

1. 25 июня 2025 г. в 22:38 UTCinvestigating

   We are currently investigating an issue causing forms to be unable to submit

2. 25 июня 2025 г. в 22:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 июня 2025 г. в 23:42 UTCidentified

   We are continuing to work on a fix for this issue.

4. 25 июня 2025 г. в 23:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 26 июня 2025 г. в 00:03 UTCresolved

   This incident has been resolved.

1. 31 марта 2025 г. в 15:33 UTCinvestigating

   We are currently investigating this issue.

2. 31 марта 2025 г. в 15:54 UTCinvestigating

   We are continuing to investigate this issue.

3. 31 марта 2025 г. в 16:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 апреля 2025 г. в 12:59 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 1 апреля 2025 г. в 18:52 UTCresolved

   This incident has been resolved.

1. 17 марта 2025 г. в 01:06 UTCinvestigating

   We are currently investigating an issue causing an error message to appear when attempting to login to the dashboard. The error message reads "There was an issue loading this content".

2. 17 марта 2025 г. в 01:32 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 марта 2025 г. в 01:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 17 марта 2025 г. в 02:03 UTCresolved

   This incident has been resolved.

1. 10 марта 2025 г. в 17:24 UTCinvestigating

   We are currently investigating this issue.

2. 10 марта 2025 г. в 17:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 марта 2025 г. в 17:45 UTCresolved

   This incident has been resolved.