История сбоев Sync

1. 9 сентября 2026 г. в 03:43 UTCinvestigating

   Мы испытываем повышенный уровень ошибок загрузки и загрузки и в настоящее время изучаем проблему.

2. 9 сентября 2026 г. в 05:31 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

3. 9 сентября 2026 г. в 08:21 UTCidentified

   Этот вопрос был определен, и в настоящее время осуществляется исправление.

4. 9 сентября 2026 г. в 10:21 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

5. 9 сентября 2026 г. в 11:17 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 3 июля 2026 г. в 04:15 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download

2. 3 июля 2026 г. в 04:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 июля 2026 г. в 16:25 UTCresolved

   This incident has been resolved.

1. 27 мая 2026 г. в 17:03 UTCinvestigating

   We are currently investigating an issue affecting login and uploads in the Sync web panel.

2. 27 мая 2026 г. в 17:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 мая 2026 г. в 17:11 UTCresolved

   This incident has been resolved.

1. 25 мая 2026 г. в 14:32 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 25 мая 2026 г. в 14:52 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 мая 2026 г. в 16:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 мая 2026 г. в 17:17 UTCresolved

   This incident has been resolved.

1. 5 мая 2026 г. в 17:14 UTCmonitoring

   One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.

2. 5 мая 2026 г. в 21:10 UTCresolved

   This incident has been resolved.

1. 1 мая 2026 г. в 18:51 UTCidentified

   We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.

2. 1 мая 2026 г. в 21:59 UTCmonitoring

   A temporary fix has been implemented. We are currently monitoring the issue.

3. 2 мая 2026 г. в 01:24 UTCresolved

   This incident has been resolved.

1. 6 марта 2026 г. в 12:56 UTCinvestigating

   We are currently investigating a login issue affecting the iOS and Android mobile apps

2. 6 марта 2026 г. в 15:02 UTCresolved

   This incident has been resolved.

1. 21 декабря 2025 г. в 19:56 UTCinvestigating

   We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.

2. 22 декабря 2025 г. в 03:23 UTCinvestigating

   We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users

3. 22 декабря 2025 г. в 14:59 UTCinvestigating

   We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.

4. 22 декабря 2025 г. в 15:37 UTCinvestigating

   We are continuing to investigate this issue.

5. 23 декабря 2025 г. в 07:21 UTCresolved

   A new release is now available for the mobile apps that have resolved the issue.

1. 2 декабря 2025 г. в 15:04 UTCinvestigating

   THIS IS A DRILL: We are investigating the issue.

2. 2 декабря 2025 г. в 15:04 UTCidentified

   THIS IS A DRILL: We have identified the issue.

3. 2 декабря 2025 г. в 15:05 UTCidentified

   THIS IS A DRILL: We are monitoring the issue.

4. 2 декабря 2025 г. в 15:06 UTCmonitoring

   THIS IS A DRILL: We are monitoring the issue.

5. 2 декабря 2025 г. в 15:06 UTCresolved

   THIS IS A DRILL: This issue is resolved.

1. 18 ноября 2025 г. в 13:32 UTCinvestigating

   We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.

2. 18 ноября 2025 г. в 13:44 UTCidentified

   We have been informed that our upstream provider has identified the issue and is implementing a fix.

3. 18 ноября 2025 г. в 14:38 UTCidentified

   We are continuing to work on this issue, we are in the process of mitigating the upstream issue.

4. 18 ноября 2025 г. в 14:48 UTCmonitoring

   A fix has been implemented by our upstream, we are currently monitoring.

5. 18 ноября 2025 г. в 16:18 UTCresolved

   This incident has been resolved.

1. 1 октября 2025 г. в 17:01 UTCinvestigating

   We are currently investigating an issue where the desktop app may show your device is suspended

2. 1 октября 2025 г. в 17:02 UTCresolved

   This incident has been resolved.

1. 5 августа 2025 г. в 17:36 UTCresolved

   Some users may be unable to log in to Sync.

1. 8 июля 2025 г. в 17:05 UTCresolved

   Issue has been resolved.

1. 26 июня 2025 г. в 13:42 UTCinvestigating

   We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.

2. 26 июня 2025 г. в 19:03 UTCidentified

   We are working to resolve an outage in our systems, the cause has been identified and a fix is underway

3. 26 июня 2025 г. в 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.

4. 26 июня 2025 г. в 22:28 UTCmonitoring

   Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.

5. 27 июня 2025 г. в 01:57 UTCresolved

   This incident has been resolved.

1. 28 мая 2025 г. в 19:41 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 28 мая 2025 г. в 19:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 мая 2025 г. в 20:16 UTCidentified

   The issue has been identified, a fix is being implemented.

4. 28 мая 2025 г. в 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the situation.

5. 29 мая 2025 г. в 02:04 UTCresolved

   This incident has been resolved.

1. 12 марта 2025 г. в 19:59 UTCinvestigating

   Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

2. 12 марта 2025 г. в 21:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 марта 2025 г. в 22:21 UTCresolved

   This incident has been resolved.

1. 18 февраля 2025 г. в 02:00 UTCinvestigating

   We are experiencing elevated errors

2. 18 февраля 2025 г. в 02:59 UTCresolved

   This incident has been resolved

1. 11 февраля 2025 г. в 17:15 UTCinvestigating

   We are seeing elevated error rates and are currently looking into the issue.

2. 11 февраля 2025 г. в 17:26 UTCinvestigating

   A change has been implemented and we are currently monitoring its impact.

3. 11 февраля 2025 г. в 17:26 UTCmonitoring

   A change has been implemented, and we are currently monitoring its impact.

4. 11 февраля 2025 г. в 22:14 UTCresolved

   This incident has been resolved.

1. 20 декабря 2024 г. в 20:17 UTCinvestigating

   THIS IS A DRILL: We are investigating the issue.

2. 20 декабря 2024 г. в 20:17 UTCidentified

   THIS IS A DRILL: We have identified the issue.

3. 20 декабря 2024 г. в 20:18 UTCmonitoring

   THIS IS A DRILL: We are monitoring the issue.

4. 20 декабря 2024 г. в 20:19 UTCresolved

   THIS IS A DRILL: This issue is resolved.

1. 11 сентября 2024 г. в 21:03 UTCinvestigating

   Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

2. 11 сентября 2024 г. в 22:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 сентября 2024 г. в 23:28 UTCresolved

   This incident has been resolved.