История сбоев Taxjar

Our Intuit Quickbooks integration is reporting errors / disconnected

Начало 26 марта 2026 г. в 13:45 UTC 2h 0m

Pending

Затронутые компоненты

TaxJar Reporting

26 марта 2026 г. в 15:16 UTCinvestigating
We are currently investigating this issue.
26 марта 2026 г. в 15:17 UTCidentified
The issue has been identified and a fix is being implemented.
26 марта 2026 г. в 15:44 UTCmonitoring
A fix has been implemented and we are monitoring the results.
26 марта 2026 г. в 15:45 UTCresolved
This incident is resolved.

Degraded TaxJar API

Начало 28 февраля 2026 г. в 23:00 UTC 0m

Pending

1 марта 2026 г. в 04:11 UTCresolved
Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

Incorrect Tax Calculations

Начало 20 ноября 2024 г. в 19:00 UTC 0m

Pending

20 ноября 2024 г. в 21:44 UTCresolved
TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

Начало 20 ноября 2024 г. в 14:33 UTC 2h 25m

Pending

Затронутые компоненты

TaxJar Reporting

20 ноября 2024 г. в 14:33 UTCinvestigating
We are currently investigating this issue.
20 ноября 2024 г. в 16:20 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20 ноября 2024 г. в 16:59 UTCresolved
This incident has been resolved.

Elevated API Errors

Начало 25 апреля 2023 г. в 16:35 UTC 0m

IssuesНезначительный инцидент

Затронутые компоненты

Tax Calculations APIOther API ServicesTransaction Push APITax Rates API

25 апреля 2023 г. в 16:35 UTCinvestigating
TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.
25 апреля 2023 г. в 16:35 UTCresolved
This incident has been resolved.

TaxJar Reporting Issues

Начало 31 августа 2022 г. в 19:26 UTC 1h 1m

IssuesНезначительный инцидент

Затронутые компоненты

TaxJar Reporting

31 августа 2022 г. в 19:26 UTCinvestigating
We are actively investigating an issue regarding account updates.
31 августа 2022 г. в 20:27 UTCresolved
This incident has been resolved.

TaxJar Reporting - Performance Issue

Начало 17 августа 2022 г. в 15:30 UTC 18m

IssuesНезначительный инцидент

17 августа 2022 г. в 20:07 UTCresolved
This incident has been resolved

TaxJar Reporting - Performance Issue

Начало 16 августа 2022 г. в 01:12 UTC 35m

IssuesНезначительный инцидент

Затронутые компоненты

Tax Calculations APITaxJar ReportingTransaction Push API

16 августа 2022 г. в 01:12 UTCinvestigating
We are currently investigating this issue.
16 августа 2022 г. в 01:47 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issue

Начало 23 июля 2022 г. в 16:34 UTC 39m

IssuesНезначительный инцидент

Затронутые компоненты

TaxJar Reporting

23 июля 2022 г. в 16:34 UTCinvestigating
We are currently investigating this issue.
23 июля 2022 г. в 16:36 UTCmonitoring
A fix has been implemented and we are monitoring the results.
23 июля 2022 г. в 17:13 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

Начало 15 июля 2022 г. в 20:03 UTC 9m

IssuesНезначительный инцидент

Затронутые компоненты

TaxJar Reporting

15 июля 2022 г. в 20:03 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
15 июля 2022 г. в 20:12 UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

Начало 7 июля 2022 г. в 16:48 UTC 3h 26m

IssuesНезначительный инцидент

Затронутые компоненты

TaxJar Reporting

7 июля 2022 г. в 16:48 UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
7 июля 2022 г. в 20:14 UTCresolved
This incident has been resolved.

TaxJar App

Начало 29 июня 2022 г. в 17:25 UTC 13m

OutageСерьёзный инцидент

Затронутые компоненты

Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API

29 июня 2022 г. в 17:25 UTCidentified
This issue has been identified and a fix is being implemented.
29 июня 2022 г. в 17:30 UTCidentified
We are continuing to work on a fix for this issue.
29 июня 2022 г. в 17:34 UTCmonitoring
A fix has been implemented and we are monitoring the results.
29 июня 2022 г. в 17:37 UTCresolved
This incident has been resolved.

Elevated API Response Times

Начало 15 июня 2022 г. в 20:08 UTC 1h 33m

IssuesНезначительный инцидент

Затронутые компоненты

Tax Calculations APITaxJar ReportingTransaction Push API

15 июня 2022 г. в 20:08 UTCinvestigating
We are currently investigating this issue.
15 июня 2022 г. в 21:40 UTCidentified
The issue has been identified and a fix is being implemented.
15 июня 2022 г. в 21:40 UTCmonitoring
A fix has been implemented and we are monitoring the results.
15 июня 2022 г. в 21:40 UTCmonitoring
We are continuing to monitor for any further issues.
15 июня 2022 г. в 21:42 UTCresolved
This incident has been resolved.

Elevated API Errors

Начало 8 февраля 2022 г. в 12:00 UTC 0m

Pending

8 февраля 2022 г. в 12:45 UTCresolved
TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

Third party hosting provider issues

Начало 22 декабря 2021 г. в 13:29 UTC 1h 1m

OutageСерьёзный инцидент

Затронутые компоненты

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile

22 декабря 2021 г. в 13:29 UTCmonitoring
We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.
22 декабря 2021 г. в 13:41 UTCmonitoring
We are continuing to monitor for any further issues.
22 декабря 2021 г. в 13:53 UTCmonitoring
A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.
22 декабря 2021 г. в 14:30 UTCresolved
This incident has been resolved.

Increased service errors

Начало 22 декабря 2021 г. в 12:30 UTC 0m

Pending

22 декабря 2021 г. в 13:04 UTCresolved
We are investigating increased service errors.

Third party hosting provider issues

Начало 8 декабря 2021 г. в 00:02 UTC 1h 31m

IssuesНезначительный инцидент

Затронутые компоненты

Tax Calculations API

8 декабря 2021 г. в 00:02 UTCmonitoring
Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.
8 декабря 2021 г. в 00:19 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.
8 декабря 2021 г. в 00:49 UTCmonitoring
Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.
8 декабря 2021 г. в 01:33 UTCresolved
Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Third party hosting provider issues.

Начало 7 декабря 2021 г. в 16:56 UTC 5h 12m

OutageКритический инцидент

Затронутые компоненты

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API

7 декабря 2021 г. в 16:56 UTCmonitoring
We are currently monitoring potential 3rd party vendor issues.
7 декабря 2021 г. в 17:59 UTCmonitoring
Hosting vendor is experiencing major outage.
7 декабря 2021 г. в 21:07 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.
7 декабря 2021 г. в 21:33 UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.
7 декабря 2021 г. в 22:08 UTCresolved
We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Elevated API Errors

Начало 11 октября 2021 г. в 18:30 UTC 0m

Pending

11 октября 2021 г. в 19:12 UTCresolved
TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

Elevated API Response times.

Начало 10 сентября 2021 г. в 19:34 UTC 4h 27m

IssuesНезначительный инцидент

Затронутые компоненты

Tax Calculations APITax Rates API

10 сентября 2021 г. в 20:30 UTCinvestigating
We are continuing to investigate this issue.
10 сентября 2021 г. в 21:38 UTCinvestigating
We are currently investigating this issue.
11 сентября 2021 г. в 00:01 UTCmonitoring
A fix has been implemented and we are monitoring the results.
11 сентября 2021 г. в 00:01 UTCresolved
This incident has been resolved.