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    История сбоев Taxjar

    50 Taxjar incidents · январь 2019 г. — official updates, affected components, duration and resolution details.

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    Our Intuit Quickbooks integration is reporting errors / disconnected

    Начало 26 марта 2026 г. в 13:45 UTC · 2h 0m

    Pending
    Затронутые компоненты
    TaxJar Reporting
    1. 26 марта 2026 г. в 15:16 UTCinvestigating

      We are currently investigating this issue.

    2. 26 марта 2026 г. в 15:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 марта 2026 г. в 15:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 марта 2026 г. в 15:45 UTCresolved

      This incident is resolved.

    Degraded TaxJar API

    Начало 28 февраля 2026 г. в 23:00 UTC · 0m

    Pending
    1. 1 марта 2026 г. в 04:11 UTCresolved

      Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

    Incorrect Tax Calculations

    Начало 20 ноября 2024 г. в 19:00 UTC · 0m

    Pending
    1. 20 ноября 2024 г. в 21:44 UTCresolved

      TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

    We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

    Начало 20 ноября 2024 г. в 14:33 UTC · 2h 25m

    Pending
    Затронутые компоненты
    TaxJar Reporting
    1. 20 ноября 2024 г. в 14:33 UTCinvestigating

      We are currently investigating this issue.

    2. 20 ноября 2024 г. в 16:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 ноября 2024 г. в 16:59 UTCresolved

      This incident has been resolved.

    Elevated API Errors

    Начало 25 апреля 2023 г. в 16:35 UTC · 0m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Tax Calculations APIOther API ServicesTransaction Push APITax Rates API
    1. 25 апреля 2023 г. в 16:35 UTCinvestigating

      TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.

    2. 25 апреля 2023 г. в 16:35 UTCresolved

      This incident has been resolved.

    TaxJar Reporting Issues

    Начало 31 августа 2022 г. в 19:26 UTC · 1h 1m

    IssuesНезначительный инцидент
    Затронутые компоненты
    TaxJar Reporting
    1. 31 августа 2022 г. в 19:26 UTCinvestigating

      We are actively investigating an issue regarding account updates.

    2. 31 августа 2022 г. в 20:27 UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Performance Issue

    Начало 17 августа 2022 г. в 15:30 UTC · 18m

    IssuesНезначительный инцидент
    1. 17 августа 2022 г. в 20:07 UTCresolved

      This incident has been resolved

    TaxJar Reporting - Performance Issue

    Начало 16 августа 2022 г. в 01:12 UTC · 35m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Tax Calculations APITaxJar ReportingTransaction Push API
    1. 16 августа 2022 г. в 01:12 UTCinvestigating

      We are currently investigating this issue.

    2. 16 августа 2022 г. в 01:47 UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issue

    Начало 23 июля 2022 г. в 16:34 UTC · 39m

    IssuesНезначительный инцидент
    Затронутые компоненты
    TaxJar Reporting
    1. 23 июля 2022 г. в 16:34 UTCinvestigating

      We are currently investigating this issue.

    2. 23 июля 2022 г. в 16:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 июля 2022 г. в 17:13 UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issues

    Начало 15 июля 2022 г. в 20:03 UTC · 9m

    IssuesНезначительный инцидент
    Затронутые компоненты
    TaxJar Reporting
    1. 15 июля 2022 г. в 20:03 UTCmonitoring

      We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.

    2. 15 июля 2022 г. в 20:12 UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issues

    Начало 7 июля 2022 г. в 16:48 UTC · 3h 26m

    IssuesНезначительный инцидент
    Затронутые компоненты
    TaxJar Reporting
    1. 7 июля 2022 г. в 16:48 UTCmonitoring

      We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.

    2. 7 июля 2022 г. в 20:14 UTCresolved

      This incident has been resolved.

    TaxJar App

    Начало 29 июня 2022 г. в 17:25 UTC · 13m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API
    1. 29 июня 2022 г. в 17:25 UTCidentified

      This issue has been identified and a fix is being implemented.

    2. 29 июня 2022 г. в 17:30 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29 июня 2022 г. в 17:34 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 июня 2022 г. в 17:37 UTCresolved

      This incident has been resolved.

    Elevated API Response Times

    Начало 15 июня 2022 г. в 20:08 UTC · 1h 33m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Tax Calculations APITaxJar ReportingTransaction Push API
    1. 15 июня 2022 г. в 20:08 UTCinvestigating

      We are currently investigating this issue.

    2. 15 июня 2022 г. в 21:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 июня 2022 г. в 21:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 15 июня 2022 г. в 21:40 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 15 июня 2022 г. в 21:42 UTCresolved

      This incident has been resolved.

    Elevated API Errors

    Начало 8 февраля 2022 г. в 12:00 UTC · 0m

    Pending
    1. 8 февраля 2022 г. в 12:45 UTCresolved

      TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

    Third party hosting provider issues

    Начало 22 декабря 2021 г. в 13:29 UTC · 1h 1m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile
    1. 22 декабря 2021 г. в 13:29 UTCmonitoring

      We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.

    2. 22 декабря 2021 г. в 13:41 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 22 декабря 2021 г. в 13:53 UTCmonitoring

      A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.

    4. 22 декабря 2021 г. в 14:30 UTCresolved

      This incident has been resolved.

    Increased service errors

    Начало 22 декабря 2021 г. в 12:30 UTC · 0m

    Pending
    1. 22 декабря 2021 г. в 13:04 UTCresolved

      We are investigating increased service errors.

    Third party hosting provider issues

    Начало 8 декабря 2021 г. в 00:02 UTC · 1h 31m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Tax Calculations API
    1. 8 декабря 2021 г. в 00:02 UTCmonitoring

      Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.

    2. 8 декабря 2021 г. в 00:19 UTCmonitoring

      We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.

    3. 8 декабря 2021 г. в 00:49 UTCmonitoring

      Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.

    4. 8 декабря 2021 г. в 01:33 UTCresolved

      Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

    Third party hosting provider issues.

    Начало 7 декабря 2021 г. в 16:56 UTC · 5h 12m

    OutageКритический инцидент
    Затронутые компоненты
    Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API
    1. 7 декабря 2021 г. в 16:56 UTCmonitoring

      We are currently monitoring potential 3rd party vendor issues.

    2. 7 декабря 2021 г. в 17:59 UTCmonitoring

      Hosting vendor is experiencing major outage.

    3. 7 декабря 2021 г. в 21:07 UTCmonitoring

      We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.

    4. 7 декабря 2021 г. в 21:33 UTCmonitoring

      We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.

    5. 7 декабря 2021 г. в 22:08 UTCresolved

      We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

    Elevated API Errors

    Начало 11 октября 2021 г. в 18:30 UTC · 0m

    Pending
    1. 11 октября 2021 г. в 19:12 UTCresolved

      TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

    Elevated API Response times.

    Начало 10 сентября 2021 г. в 19:34 UTC · 4h 27m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Tax Calculations APITax Rates API
    1. 10 сентября 2021 г. в 20:30 UTCinvestigating

      We are continuing to investigate this issue.

    2. 10 сентября 2021 г. в 21:38 UTCinvestigating

      We are currently investigating this issue.

    3. 11 сентября 2021 г. в 00:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11 сентября 2021 г. в 00:01 UTCresolved

      This incident has been resolved.