История сбоев Teradici

1. 23 июля 2026 г. в 17:48 UTCinvestigating

   Мы временно испытываем отключение, которое влияет на клиентов Anyware Manager и Anyware Manager Enterprise из-за снижения уровня обслуживания Microsoft Azure. Это может повлиять на способность пользователей устанавливать соединения PCoIP на свои удаленные рабочие станции. Кроме того, администраторы не могут создавать новые развертывания и управлять ими. Мы активно расследуем и сообщим в течение 60 минут.

2. 23 июля 2026 г. в 18:04 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

3. 23 июля 2026 г. в 20:21 UTCinvestigating

   Все службы работают.

4. 23 июля 2026 г. в 21:47 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 22 июля 2026 г. в 17:08 UTCinvestigating

   Расследование проблемы с обслуживанием В настоящее время мы расследуем сообщения о проблеме, затрагивающей регистрацию / активацию агента HP Anyware, которая может быть связана со сторонним поставщиком услуг. Наши команды активно работают с поставщиком для оценки воздействия. По мере поступления информации будут публиковаться дополнительные обновления.

2. 22 июля 2026 г. в 17:33 UTCinvestigating

   Обновить: В настоящее время мы испытываем временное отключение, затрагивающее Службу лицензирования Anyware: Эта проблема не позволяет пользователям регистрировать и активировать любые лицензии на облачный доступ. Однако это не влияет на агентов, которые уже зарегистрированы или активированы. Мы активно работаем с нашим сторонним поставщиком услуг лицензирования, чтобы решить проблему как можно быстрее.

3. 22 июля 2026 г. в 17:51 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

4. 22 июля 2026 г. в 19:49 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

5. 22 июля 2026 г. в 22:01 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 6 июля 2026 г. в 16:37 UTCidentified

   Мы временно испытываем отключение, которое влияет на клиентов Anyware Manager. Это отключение влияет на способность пользователей устанавливать соединения PCoIP на свои удаленные рабочие станции. Кроме того, администраторы не могут создавать новые развертывания и управлять ими. Мы активно расследуем и сообщим в течение 60 минут.

2. 6 июля 2026 г. в 17:53 UTCresolved

   Мы разрешили инцидент и будем продолжать следить за системой.

Автоматический перевод официального обновления инцидента.

1. 2 июля 2026 г. в 13:07 UTCinvestigating

   Мы временно испытываем отключение, которое влияет на клиентов Anyware Manager. Это отключение влияет на способность пользователей устанавливать соединения PCoIP через шлюз на свои удаленные рабочие станции. Мы активно расследуем и сообщим в течение 60 минут.

2. 2 июля 2026 г. в 14:27 UTCidentified

   Мы определили проблему и работаем над ее устранением.

3. 2 июля 2026 г. в 16:02 UTCidentified

   Инцидент урегулирован, служба восстановлена.

4. 2 июля 2026 г. в 16:05 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 7 мая 2026 г. в 19:49 UTCinvestigating

   We are currently investigating this issue.

2. 7 мая 2026 г. в 20:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 мая 2026 г. в 20:18 UTCresolved

   This incident has been resolved.

1. 29 апреля 2026 г. в 18:33 UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 29 апреля 2026 г. в 20:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 апреля 2026 г. в 01:36 UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 1 мая 2026 г. в 02:46 UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 4 мая 2026 г. в 22:26 UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 7 мая 2026 г. в 20:14 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 мая 2026 г. в 18:16 UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 15 мая 2026 г. в 23:02 UTCresolved

   This incident has been resolved.

1. 28 апреля 2026 г. в 03:00 UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 28 апреля 2026 г. в 04:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 апреля 2026 г. в 08:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 апреля 2026 г. в 08:16 UTCresolved

   This incident has been resolved.

1. 27 апреля 2026 г. в 17:59 UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 27 апреля 2026 г. в 18:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 апреля 2026 г. в 19:10 UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 17 марта 2026 г. в 17:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 17 марта 2026 г. в 17:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 марта 2026 г. в 18:33 UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 13 февраля 2026 г. в 02:47 UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 13 февраля 2026 г. в 04:10 UTCresolved

   This incident has been resolved.

1. 3 февраля 2026 г. в 18:03 UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 3 февраля 2026 г. в 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 февраля 2026 г. в 21:09 UTCresolved

   This incident has been resolved.

1. 23 января 2026 г. в 16:33 UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 23 января 2026 г. в 16:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 января 2026 г. в 18:30 UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 23 января 2026 г. в 18:54 UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 23 января 2026 г. в 20:26 UTCresolved

   This incident has been resolved.

1. 22 декабря 2025 г. в 21:38 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 22 декабря 2025 г. в 22:25 UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 23 декабря 2025 г. в 01:46 UTCresolved

   The Incident has been resolved and all operation normal

1. 29 октября 2025 г. в 17:41 UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 29 октября 2025 г. в 19:19 UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 29 октября 2025 г. в 21:03 UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 29 октября 2025 г. в 22:42 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 октября 2025 г. в 23:39 UTCresolved

   This incident has been resolved.

1. 29 октября 2025 г. в 16:39 UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 29 октября 2025 г. в 19:05 UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 29 октября 2025 г. в 21:17 UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 29 октября 2025 г. в 22:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 октября 2025 г. в 23:22 UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 27 сентября 2025 г. в 01:49 UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 27 сентября 2025 г. в 05:23 UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 3 июня 2025 г. в 21:57 UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 3 июня 2025 г. в 22:45 UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 10 апреля 2025 г. в 16:49 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 10 апреля 2025 г. в 17:19 UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 10 апреля 2025 г. в 17:58 UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 10 апреля 2025 г. в 18:32 UTCresolved

   No further issues have been observed and system is stable.

1. 21 марта 2025 г. в 18:57 UTCinvestigating

   We are currently investigating this issue.

2. 21 марта 2025 г. в 18:59 UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 21 марта 2025 г. в 19:10 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 21 марта 2025 г. в 19:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21 марта 2025 г. в 20:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 марта 2025 г. в 20:16 UTCresolved

   This incident has been resolved.

1. 18 марта 2025 г. в 23:36 UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 19 марта 2025 г. в 00:02 UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 19 марта 2025 г. в 00:34 UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 19 марта 2025 г. в 00:37 UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 19 марта 2025 г. в 00:52 UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.