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    История сбоев Textexpander

    21 Textexpander incidents · май 2016 г. — official updates, affected components, duration and resolution details.

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    Emails not being sent from TextExpander

    Начало 15 июня 2026 г. в 20:59 UTC · 2h 42m

    Pending
    1. 15 июня 2026 г. в 20:59 UTCinvestigating

      We are still seeing some issues with emails sent from TextExpander.

    2. 15 июня 2026 г. в 23:41 UTCresolved

      This incident has been resolved.

    Emails not getting sent from TextExpander

    Начало 15 июня 2026 г. в 17:32 UTC · 2h 54m

    Pending
    1. 15 июня 2026 г. в 17:32 UTCinvestigating

      We are currently having issues sending emails from TextExpander. We are investigating the issue.

    2. 15 июня 2026 г. в 20:25 UTCresolved

      This incident has been resolved.

    Users having trouble logging in.

    Начало 6 апреля 2026 г. в 19:46 UTC · 1h 20m

    Pending
    1. 6 апреля 2026 г. в 19:46 UTCinvestigating

      We are currently investigating the issue.

    2. 6 апреля 2026 г. в 20:22 UTCmonitoring

      The system response times are coming back to normal. We are monitoring the situation.

    3. 6 апреля 2026 г. в 20:23 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 6 апреля 2026 г. в 21:06 UTCresolved

      This incident has been resolved.

    System performance degredation

    Начало 3 декабря 2025 г. в 16:06 UTC · 3h 7m

    Pending
    1. 3 декабря 2025 г. в 16:06 UTCinvestigating

      We are currently investigating a problem with our systems that could cause noticeable performance degradation with TextExpander clients.

    2. 3 декабря 2025 г. в 17:32 UTCinvestigating

      We are currently investigating this issue.

    3. 3 декабря 2025 г. в 18:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 декабря 2025 г. в 19:13 UTCresolved

      This incident has been resolved.

    Slower connection times

    Начало 20 октября 2025 г. в 17:13 UTC · 6h 7m

    Pending
    1. 20 октября 2025 г. в 17:13 UTCidentified

      We are still seeing impacts from the AWS US-EAST-1 issue. Our systems are up but we are seeing delays in processing requests.

    2. 20 октября 2025 г. в 20:18 UTCmonitoring

      Our services are starting to return to normal as the AWS systems are coming back online.

    3. 20 октября 2025 г. в 23:20 UTCresolved

      This incident has been resolved.

    Server connection issues

    Начало 20 октября 2025 г. в 08:30 UTC · 0m

    OutageСерьёзный инцидент
    1. 20 октября 2025 г. в 14:29 UTCresolved

      We are experiencing impact from the AWS US-EAST-1 outage. Users are unable to log in to TextExpander.

    2. 20 октября 2025 г. в 14:31 UTCpostmortem

      Our systems are back up and operational. We will continue to monitor the situation.

    https://textexpander.com marketing site is down

    Начало 12 июня 2025 г. в 18:26 UTC · 3h 37m

    Pending
    1. 12 июня 2025 г. в 18:26 UTCinvestigating

      We are currently experiencing an issue with our marketing site. All other TextExpander applicatons are running correctly.

    2. 12 июня 2025 г. в 18:38 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 июня 2025 г. в 18:40 UTCidentified

      Our marketing site has been affected by the ongoing issues with Cloudflare.

    4. 12 июня 2025 г. в 20:18 UTCmonitoring

      Our marketing site has been affected by the ongoing issues with Cloudflare. While our page has begun to recover, we are still monitoring the situation as Cloudflare and our hosting provider have not yet updated their status pages. We’ll continue to monitor and provide further updates as we learn more.

    5. 12 июня 2025 г. в 22:03 UTCresolved

      The issue affecting our marketing site has been resolved. Our upstream provider has confirmed that the fix is stable, and all systems are now operating normally. We appreciate your patience during the disruption.

    Performance slowdowns

    Начало 10 июня 2025 г. в 15:28 UTC · 33m

    Pending
    1. 10 июня 2025 г. в 15:28 UTCinvestigating

      We are currently investigating an issue that is causing slowdowns with TextExpander management tools.

    2. 10 июня 2025 г. в 16:01 UTCresolved

      This issue has been resolved.

    Outage

    Начало 4 марта 2025 г. в 21:48 UTC · 3h 26m

    Pending
    1. 4 марта 2025 г. в 21:48 UTCinvestigating

      We are currently investigating an outage with our servers.

    2. 4 марта 2025 г. в 22:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 марта 2025 г. в 01:14 UTCresolved

      This incident has been resolved.

    TextExpander Mac Client Hanging Other Applications

    Начало 4 марта 2025 г. в 18:48 UTC · 6h 8m

    Pending
    1. 4 марта 2025 г. в 18:48 UTCinvestigating

      We're aware of a conflict between TextExpander and other Mac apps, most notably Adobe and Microsoft products. This issue is a top priority for our engineering team. In the meantime, please report any issues to [email protected]. The more info we have, the faster we can fix it. Thanks!

    2. 4 марта 2025 г. в 18:48 UTCinvestigating

      We are continuing to investigate this issue.

    3. 5 марта 2025 г. в 00:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 марта 2025 г. в 00:44 UTCmonitoring

      We have made some changes and are monitoring the situation.

    5. 5 марта 2025 г. в 00:55 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 5 марта 2025 г. в 00:56 UTCresolved

      This incident has been resolved.

    May be impacted by issues with AWS us-east-1

    Начало 13 июня 2023 г. в 19:48 UTC · 2h 47m

    OutageСерьёзный инцидент
    1. 13 июня 2023 г. в 19:48 UTCinvestigating

      We are aware that there are increased error rates on Amazon Web Services (AWS) us-east-1 which may impact availability of app.textexpander.com temporarily. This can include signing into the app.textexpander.com web application. At this time we are not seeing issues with TextExpander application functionality. We are monitoring the situation.

    2. 13 июня 2023 г. в 20:46 UTCmonitoring

      We are seeing the AWS services availability being restored. Customers should now be able to sign into app.textexpander.com. We continue to monitor the situation.

    3. 13 июня 2023 г. в 22:36 UTCresolved

      After a period of monitoring, all systems are operating normally. If you continue to experience any issues with the service, please reach out to [email protected].

    May be impacted by issues with AWS us-east-1

    Начало 7 декабря 2021 г. в 18:47 UTC · 6h 6m

    OutageСерьёзный инцидент
    1. 7 декабря 2021 г. в 18:47 UTCmonitoring

      We are aware that there are increased error rates on us-east-1 which may impact availability of app.textexpander.com temporarily. We are monitoring the situation.

    2. 7 декабря 2021 г. в 20:17 UTCmonitoring

      Public Snippets and sign in are presently down due to the AWS outage. We are monitoring the situation and expect that once the AWS issue is resolved these services will resume operation normally.

    3. 7 декабря 2021 г. в 23:51 UTCmonitoring

      Services are beginning to recover. Public snippets and sign in are available to some users. AWS has not fully resolved the outage, but they appear to be making progress.

    4. 8 декабря 2021 г. в 00:53 UTCresolved

      Sign in and Public Snippets are now available. AWS reports they have resolved their network-related issue. There are some residual effects of the AWS outage we are monitoring, but those do not affect access to or use of TextExpander. If you encounter anything unexpected, please contact support: https://textexpander.com/contact

    Unable to sign in on app.textexpander.com or via SSO

    Начало 22 июня 2021 г. в 01:03 UTC · 33m

    OutageСерьёзный инцидент
    1. 22 июня 2021 г. в 01:03 UTCinvestigating

      We are currently investigating an issue where users are unable to sign in to the web app (app.textexpander.com) or to sign in to the client apps via SSO.

    2. 22 июня 2021 г. в 01:04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 22 июня 2021 г. в 01:36 UTCresolved

      This incident has been resolved.

    Encountering database issues

    Начало 7 декабря 2020 г. в 18:26 UTC · 39m

    IssuesНезначительный инцидент
    1. 7 декабря 2020 г. в 18:26 UTCinvestigating

      We are encountering issues with our database. The client software may appear offline as a result, and the app.textexpander.com site may not be functional. We are actively investigating and will post again when we know more.

    2. 7 декабря 2020 г. в 19:05 UTCresolved

      The database has recovered and clients are syncing properly again. We will continue to monitor the situation.

    New sign-ins failing

    Начало 12 декабря 2019 г. в 23:53 UTC · 1h 48m

    OutageСерьёзный инцидент
    1. 12 декабря 2019 г. в 23:53 UTCidentified

      We recently learned that there is a problem with new sign-ins failing. We have identified the cause and hope to have it resolved within a few minutes.

    2. 13 декабря 2019 г. в 00:28 UTCmonitoring

      We believe the issue has been resolved. We will continue to monitor the servers for any new incidents.

    3. 13 декабря 2019 г. в 01:41 UTCresolved

      This incident has been resolved.

    Server Connectivity Issues

    Начало 5 сентября 2017 г. в 19:16 UTC · 25m

    Pending
    1. 5 сентября 2017 г. в 19:16 UTCinvestigating

      We are investigating an issue with connectivity to the TextExpander server. If you see an unusual error, please wait a few moments and try again.

    2. 5 сентября 2017 г. в 19:40 UTCresolved

      We believe we've resolved this issue. If you encounter further trouble accessing the server, please contact support: https://textexpander.com/contact

    Excessive Server Load

    Начало 2 августа 2017 г. в 18:58 UTC · 37m

    Pending
    1. 2 августа 2017 г. в 18:58 UTCinvestigating

      We are experiencing excessive server load, which may result in errors indicating no endpoint is available to serve a given request. We are deploying additional resources to address this.

    2. 2 августа 2017 г. в 19:35 UTCresolved

      We've added capacity, and server operations are functioning normally. Our apologies for any inconvenience.

    Monitoring Server Performance

    Начало 24 февраля 2017 г. в 22:23 UTC · 32m

    Pending
    1. 24 февраля 2017 г. в 22:23 UTCmonitoring

      We've seen some problematic server performance and 503 errors. These typically resolve within 5 minutes or so. We're monitoring the situation to ensure stability. Sorry for any inconvenience.

    2. 24 февраля 2017 г. в 22:55 UTCresolved

      We've resolved this issue.

    Connectivity / Performance Issues

    Начало 23 февраля 2017 г. в 17:40 UTC · 1h 39m

    Pending
    1. 23 февраля 2017 г. в 17:40 UTCmonitoring

      We've noticed some connectivity / performance issues this morning. We are actively working on resolving these.

    2. 23 февраля 2017 г. в 19:19 UTCresolved

      We've resolved this issue, and the servers are running normally.

    Problem connecting from iPhone

    Начало 7 июля 2016 г. в 18:35 UTC · 11d 8h

    Pending
    1. 7 июля 2016 г. в 18:35 UTCinvestigating

      The iPhone 4.1 app is having problems signing in to TextExpander.com, and gives a "still trying to connect" message. We are investigating this now. As a workaround press the home button from that screen; then double click the home button and swipe the app off the display to force quit it. Launching TextExpander again will connect. The iPad 4.1 app does not have the same issue.

    2. 12 июля 2016 г. в 17:39 UTCidentified

      We've identified the problem, and we've submitted TextExpander 4.1.1 to the App Store. It's currently Waiting for Review.

    3. 19 июля 2016 г. в 03:02 UTCresolved

      This incident was resolved in v4.1.1 of TextExpander for iPhone and iPad. If you've not already, please update to solve it,