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    История сбоев Tidio

    47 Tidio incidents · август 2020 г. — official updates, affected components, duration and resolution details.

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    Issues with ticketing (emails)

    Начало 1 июля 2026 г. в 07:02 UTC · 6h 6m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Ticketing System
    1. 1 июля 2026 г. в 07:02 UTCinvestigating

      We are currently investigating this issue.

    2. 1 июля 2026 г. в 09:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 июля 2026 г. в 09:41 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 1 июля 2026 г. в 13:07 UTCresolved

      This incident has been resolved.

    Outage of Meta business products

    Начало 12 июня 2026 г. в 14:45 UTC · 3h 41m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web & Desktop application
    1. 12 июня 2026 г. в 14:45 UTCidentified

      Meta has reported issues affecting some of their business products, including WhatsApp, Facebook, and Instagram. You can follow live updates directly from Meta on their status page here: https://metastatus.com/

    2. 12 июня 2026 г. в 18:26 UTCresolved

      Meta has resolved the issues affecting their business products, including WhatsApp, Facebook, and Instagram. All services are now fully restored and operating normally.

    Connectivity issues with Meta integrations

    Начало 4 июня 2026 г. в 15:09 UTC · 4d 15h

    Pending
    Затронутые компоненты
    Web & Desktop application
    1. 4 июня 2026 г. в 15:09 UTCinvestigating

      We are currently investigating an intermittent connectivity issue affecting Meta integrations for some users. We'll provide an update as soon as we have more information.

    2. 4 июня 2026 г. в 16:20 UTCidentified

      We’ve identified the problem, and our developers are working on a solution.

    3. 4 июня 2026 г. в 19:11 UTCidentified

      We are still actively working on resolving the issue affecting Meta services integrations. We’ll continue to provide updates as soon as more information becomes available.

    4. 4 июня 2026 г. в 22:34 UTCidentified

      We are currently experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    5. 5 июня 2026 г. в 18:19 UTCidentified

      We are still experiencing issues affecting Meta services integrations due to an ongoing incident on Meta’s side. We will provide updates as soon as Meta resolves the underlying issue or when there are any changes.

    6. 5 июня 2026 г. в 22:27 UTCidentified

      We continue to experience disruptions with Meta integrations due to an ongoing outage on their end. We are monitoring the situation closely and will restore full functionality as soon as Meta resolves the underlying issue.

    7. 6 июня 2026 г. в 22:11 UTCidentified

      We are still experiencing issues affecting Meta integrations due to an ongoing incident on Meta’s side. Our team is closely monitoring the situation, and services should return to normal once Meta resolves the underlying problem.

    8. 9 июня 2026 г. в 06:17 UTCresolved

      This incident has been resolved. Meta restored the API access and all integrations (WhatsApp, Messenger, Instagram) are working on production. Thank you for your patience in this difficult moment.

    Connectivity issues for some users

    Начало 17 апреля 2026 г. в 16:07 UTC · 5h 34m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web & Desktop applicationAgent Dashboard
    1. 17 апреля 2026 г. в 16:07 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 17 апреля 2026 г. в 19:22 UTCinvestigating

      A third party service is currently monitoring the situation - a fix has been implemented and they are monitoring the results. We are observing mixed outcomes for our users and appreciate your patience as we work to resolve this.

    3. 17 апреля 2026 г. в 21:41 UTCresolved

      Everything is back up and running. Thank you for your patience

    Degraded performance for some users

    Начало 9 апреля 2026 г. в 14:35 UTC · 2h 8m

    IssuesНезначительный инцидент
    Затронутые компоненты
    APIWeb & Desktop application
    1. 9 апреля 2026 г. в 14:35 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 9 апреля 2026 г. в 15:22 UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it.

    3. 9 апреля 2026 г. в 16:43 UTCresolved

      This incident has been resolved, services are fully operational.

    Connectivity issues for some users

    Начало 15 января 2026 г. в 07:18 UTC · 29m

    OutageСерьёзный инцидент
    Затронутые компоненты
    APIAgent Dashboard
    1. 15 января 2026 г. в 07:18 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 15 января 2026 г. в 07:47 UTCresolved

      Everything is back up and running. Thank you for your patience

    Connectivity issues for some users

    Начало 5 декабря 2025 г. в 09:05 UTC · 3h 41m

    OutageСерьёзный инцидент
    Затронутые компоненты
    WebSocketChat widgetAgent Dashboard
    1. 5 декабря 2025 г. в 09:05 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 5 декабря 2025 г. в 09:25 UTCmonitoring

      The service should now be fully operational. We'll continue monitoring it. Thanks for your kind patience.

    3. 5 декабря 2025 г. в 09:49 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 5 декабря 2025 г. в 12:46 UTCresolved

      Everything is back up and running.

    Connectivity issues for some users

    Начало 18 ноября 2025 г. в 11:38 UTC · 8h 25m

    Pending
    Затронутые компоненты
    FlowsAPIWebSocketTicketing SystemWeb & Desktop applicationLyro AIChat widgetAgent Dashboard
    1. 18 ноября 2025 г. в 11:38 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 18 ноября 2025 г. в 11:59 UTCidentified

      The issue originates from a third-party vendor and is currently affecting multiple services worldwide. We are awaiting their resolution.

    3. 18 ноября 2025 г. в 14:36 UTCmonitoring

      The service is gradually being restored. We will keep monitoring the situation and working on restoring service for everyone.

    4. 18 ноября 2025 г. в 17:00 UTCmonitoring

      We're still monitoring this. Please refer to https://www.cloudflarestatus.com/

    5. 18 ноября 2025 г. в 20:04 UTCresolved

      This incident is now resolved. Thank you for your patience and understanding.

    Help Desk issues - difficulties in sending tickets

    Начало 14 мая 2025 г. в 19:30 UTC · 2h 41m

    OutageСерьёзный инцидент
    Затронутые компоненты
    API
    1. 14 мая 2025 г. в 19:30 UTCinvestigating

      We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.

    2. 14 мая 2025 г. в 19:32 UTCidentified

      We've identified the issue with one of the 3rd party services. We're working on this as we speak.

    3. 14 мая 2025 г. в 20:16 UTCidentified

      The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.

    4. 14 мая 2025 г. в 22:09 UTCmonitoring

      A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.

    5. 14 мая 2025 г. в 22:11 UTCresolved

      The affected component is now operational. Thank you.

    Connectivity issues for some users

    Начало 26 августа 2024 г. в 10:44 UTC · 3h 12m

    OutageСерьёзный инцидент
    Затронутые компоненты
    APIWebSocketWeb & Desktop applicationChat widget
    1. 26 августа 2024 г. в 10:44 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 26 августа 2024 г. в 13:55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 августа 2024 г. в 13:56 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Начало 26 августа 2024 г. в 07:17 UTC · 1h 48m

    OutageСерьёзный инцидент
    Затронутые компоненты
    APIWebSocketWeb & Desktop applicationChat widget
    1. 26 августа 2024 г. в 07:17 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 26 августа 2024 г. в 09:05 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Начало 7 января 2024 г. в 20:46 UTC · 3h 48m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web & Desktop application
    1. 7 января 2024 г. в 20:46 UTCidentified

      We apologize for the connectivity issue that some users are experiencing, which is affecting visitors in the database. We are currently investigating the issue and will provide more information shortly. Sorry for any inconvenience caused.

    2. 7 января 2024 г. в 23:29 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 января 2024 г. в 00:34 UTCresolved

      This incident has been resolved.

    Issues with Emails sent via Tidio

    Начало 23 октября 2023 г. в 11:34 UTC · 1h 22m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web & Desktop application
    1. 23 октября 2023 г. в 11:34 UTCinvestigating

      We're currently investigating problems with sending Emails via Tidio.

    2. 23 октября 2023 г. в 12:56 UTCinvestigating

      We are continuing to investigate this issue.

    3. 23 октября 2023 г. в 12:56 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Начало 5 ноября 2022 г. в 21:27 UTC · 55m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web & Desktop application
    1. 5 ноября 2022 г. в 21:27 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 5 ноября 2022 г. в 22:16 UTCmonitoring

      The service should be fully operational now, we'll continue monitoring it. Thanks for your kind patience during the outage.

    3. 5 ноября 2022 г. в 22:23 UTCresolved

      Everything is back up and running. Thank you for your patience.

    Connectivity issues for some users

    Начало 24 октября 2022 г. в 14:17 UTC · 55m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web & Desktop application
    1. 24 октября 2022 г. в 14:17 UTCidentified

      We are currently experiencing a connectivity issue. Our developers have already identified the cause, and it should take 1-2 hours to fix. We're extremely sorry about the inconvenience!

    2. 24 октября 2022 г. в 14:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 октября 2022 г. в 15:12 UTCresolved

      This incident has been resolved.

    Connectivity issues in the chat admin panel

    Начало 24 октября 2022 г. в 10:47 UTC · 1h 22m

    IssuesНезначительный инцидент
    Затронутые компоненты
    APIWeb & Desktop application
    1. 24 октября 2022 г. в 10:47 UTCinvestigating

      We're investigating a connectivity problem with new conversations in the chat admin panel.

    2. 24 октября 2022 г. в 12:09 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Начало 20 августа 2022 г. в 13:44 UTC · 33m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web & Desktop applicationChat widget
    1. 20 августа 2022 г. в 13:44 UTCidentified

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 20 августа 2022 г. в 14:17 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Начало 17 августа 2022 г. в 11:01 UTC · 7h 37m

    IssuesНезначительный инцидент
    Затронутые компоненты
    WebSocketWeb & Desktop application
    1. 17 августа 2022 г. в 11:01 UTCinvestigating

      We are currently investigating a connectivity issue that is occuring for some users. We’ll have more information soon.

    2. 17 августа 2022 г. в 15:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 августа 2022 г. в 18:38 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Начало 3 августа 2022 г. в 16:18 UTC · 26m

    OutageКритический инцидент
    Затронутые компоненты
    API
    1. 3 августа 2022 г. в 16:18 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 3 августа 2022 г. в 16:43 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 августа 2022 г. в 16:44 UTCresolved

      This incident has been resolved.

    Connectivity issues for some users

    Начало 20 июля 2022 г. в 15:39 UTC · 59m

    OutageКритический инцидент
    Затронутые компоненты
    API
    1. 20 июля 2022 г. в 15:39 UTCinvestigating

      We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

    2. 20 июля 2022 г. в 16:38 UTCresolved

      This incident has been resolved.