История сбоев Trustpilot

1. 30 сентября 2026 г. в 18:04 UTCinvestigating

   Некоторые пользователи испытывают проблемы с доступом к нашему бизнес-приложению на данный момент. Trustpilot знает о проблеме и работает над ее решением в срочном порядке. Приносим извинения за любые неудобства.

2. 30 сентября 2026 г. в 20:29 UTCidentified

   Мы выявили проблему с https://business.trustpilot.com/. На данный момент пользователи могут получить доступ к определенным поддоменам, таким как: https://ie.business.trustpilot.com https://jp.business.trustpilot.com https://pt.business.trustpilot.com https://no.business.trustpilot.com https://ca.business.trustpilot.com https://nl-be.business.trustpilot.com https://uk.business.trustpilot.com https://fr.business.trustpilot.com https://dk.business.trustpilot.com https://es.business.trustpilot.com https://se.business.trustpilot.com https://nl.business.trustpilot.com https://au.business.trustpilot.com https://fr-be.business.trustpilot.com https://br.business.trustpilot.com https://fi.business.trustpilot.com https://de.business.trustpilot.com https://it.business.trustpilot.com https://nz.business.trustpilot.com https://pl.business.trustpilot.com https://at.business.trustpilot.com https://ch.business.trustpilot.com

3. 30 сентября 2026 г. в 21:23 UTCresolved

   Этот инцидент уже решен, и все работает, как и ожидалось

Автоматический перевод официального обновления инцидента.

1. 16 сентября 2026 г. в 12:46 UTCinvestigating

   Клиенты, использующие виджеты Product Review с общим обзором, могут не показывать отзывы, как ожидалось.

2. 16 сентября 2026 г. в 13:01 UTCidentified

   Обновление одной из наших баз данных прошло не так гладко, как ожидалось. В настоящее время мы работаем над тем, чтобы вернуть его и работать должным образом.

3. 16 сентября 2026 г. в 16:26 UTCidentified

   Мы не смогли смягчить проблему до приемлемого уровня, не приведя к ухудшению качества обслуживания. Завтра для разрешения этого инцидента потребуется более тщательный анализ. Клиенты, использующие виджеты Product Review с общим обзором (затрагиваемые клиенты), увидят, что они все еще работают и демонстрируют свои собственные обзоры продуктов. Только общие отзывы не будут видны.

4. 17 сентября 2026 г. в 08:43 UTCmonitoring

   Мы считаем, что проблема не решена, и что виджеты с обзором продуктов должны работать так, как ожидалось. Мы продолжим наблюдение в течение нескольких часов на всякий случай.

5. 17 сентября 2026 г. в 10:47 UTCresolved

   Наблюдая за этой функцией в течение некоторого времени, мы считаем, что этот инцидент теперь решен, и все работает так, как ожидалось

Автоматический перевод официального обновления инцидента.

1. 24 марта 2026 г. в 21:18 UTCinvestigating

   We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

2. 24 марта 2026 г. в 21:46 UTCinvestigating

   We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

3. 24 марта 2026 г. в 22:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 марта 2026 г. в 23:43 UTCresolved

   This incident has been resolved.

1. 24 марта 2026 г. в 13:00 UTCinvestigating

   We are currently investigating this issue.

2. 24 марта 2026 г. в 13:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 марта 2026 г. в 14:29 UTCresolved

   This incident has been resolved.

1. 14 ноября 2025 г. в 07:21 UTCinvestigating

   We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

2. 14 ноября 2025 г. в 07:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 ноября 2025 г. в 08:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 ноября 2025 г. в 09:22 UTCresolved

   This incident has been resolved.

1. 10 ноября 2025 г. в 02:55 UTCinvestigating

   This incident has been resolved.

2. 10 ноября 2025 г. в 05:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 ноября 2025 г. в 05:43 UTCresolved

   This incident has been resolved.

1. 17 июня 2025 г. в 12:33 UTCinvestigating

   Invitation history is not loading correctly for some users and invitation changes are slow to update.

2. 17 июня 2025 г. в 13:39 UTCmonitoring

   We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

3. 18 июня 2025 г. в 09:20 UTCresolved

   All systems continue to operate as expected.

1. 12 июня 2025 г. в 18:46 UTCidentified

   Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 12 июня 2025 г. в 19:09 UTCidentified

   Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

3. 12 июня 2025 г. в 20:03 UTCmonitoring

   Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

4. 13 июня 2025 г. в 06:02 UTCresolved

   This incident has been resolved.

1. 12 июня 2025 г. в 11:12 UTCinvestigating

   We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

2. 12 июня 2025 г. в 11:13 UTCinvestigating

   This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

3. 12 июня 2025 г. в 11:19 UTCidentified

   We have identified the root cause and taken steps to resolve the issue.

4. 12 июня 2025 г. в 11:20 UTCmonitoring

   We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

5. 12 июня 2025 г. в 11:23 UTCresolved

   The incident has now been resolved. Thank you for your patience and unerstanding.

1. 30 мая 2025 г. в 13:51 UTCinvestigating

   Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 30 мая 2025 г. в 13:53 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 мая 2025 г. в 14:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 мая 2025 г. в 14:19 UTCresolved

   This incident has been resolved.

1. 16 мая 2025 г. в 12:03 UTCmonitoring

   Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 16 мая 2025 г. в 12:23 UTCresolved

   This incident has been resolved.

1. 3 апреля 2025 г. в 08:36 UTCinvestigating

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

2. 3 апреля 2025 г. в 11:55 UTCinvestigating

   We continue to investigate this issue and will provide further updates when they become available.

3. 3 апреля 2025 г. в 13:16 UTCidentified

   We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

4. 3 апреля 2025 г. в 13:51 UTCmonitoring

   A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

5. 4 апреля 2025 г. в 08:56 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

6. 7 апреля 2025 г. в 07:27 UTCmonitoring

   We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

7. 8 апреля 2025 г. в 07:44 UTCresolved

   This incident has been resolved.

1. 3 апреля 2025 г. в 08:35 UTCresolved

   We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

1. 27 марта 2025 г. в 11:12 UTCidentified

   Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

2. 27 марта 2025 г. в 11:41 UTCidentified

   Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

3. 27 марта 2025 г. в 13:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 марта 2025 г. в 13:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 27 марта 2025 г. в 14:50 UTCresolved

   This incident has been resolved.

1. 14 марта 2025 г. в 16:58 UTCinvestigating

   Degraded performance on consumer profile pages. We are currently investigating.

2. 14 марта 2025 г. в 19:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 марта 2025 г. в 22:28 UTCresolved

   This incident has been resolved.

1. 11 марта 2025 г. в 12:51 UTCinvestigating

   At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

2. 11 марта 2025 г. в 12:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 марта 2025 г. в 13:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 марта 2025 г. в 13:57 UTCresolved

   The fix has now been confirmed.

1. 29 января 2025 г. в 10:05 UTCinvestigating

   We are currently investigating this issue.

2. 29 января 2025 г. в 11:42 UTCmonitoring

   We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

3. 29 января 2025 г. в 11:43 UTCmonitoring

   The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

4. 29 января 2025 г. в 16:50 UTCresolved

   Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

1. 28 января 2025 г. в 15:29 UTCinvestigating

   Currently, business users are unable to log in to the B2B app using SSO.

2. 28 января 2025 г. в 15:29 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 января 2025 г. в 16:15 UTCmonitoring

   A fix has been implemented. We are currently monitoring the situation.

4. 28 января 2025 г. в 16:21 UTCidentified

   The issue has been identified and a fix is being implemented.

5. 28 января 2025 г. в 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 28 января 2025 г. в 16:32 UTCresolved

   This incident has been resolved.

1. 28 ноября 2024 г. в 15:28 UTCinvestigating

   We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

2. 28 ноября 2024 г. в 16:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 ноября 2024 г. в 17:29 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 28 ноября 2024 г. в 17:58 UTCmonitoring

   A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

5. 3 декабря 2024 г. в 05:56 UTCresolved

   This incident has been resolved.

1. 25 октября 2024 г. в 11:50 UTCinvestigating

   We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

2. 25 октября 2024 г. в 12:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 октября 2024 г. в 13:10 UTCmonitoring

   B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

4. 25 октября 2024 г. в 16:15 UTCresolved

   This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.