История сбоев Tyro

1. 15 августа 2026 г. в 04:20 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

Автоматический перевод официального обновления инцидента.

1. 6 августа 2026 г. в 00:43 UTCinvestigating

   We are currently investigating this issue.

1. 31 июля 2026 г. в 05:05 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

2. 31 июля 2026 г. в 05:24 UTCidentified

   Обратите внимание, что некоторые клиенты могут столкнуться с задержкой платежа на несколько часов. Этот платеж может появиться в разное время в зависимости от вашего банковского провайдера. Мы приносим извинения за любые неудобства.

3. 31 июля 2026 г. в 07:31 UTCresolved

   Вопрос решен. Мы приносим извинения за любые неудобства.

Автоматический перевод официального обновления инцидента.

1. 28 июля 2026 г. в 04:58 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

2. 28 июля 2026 г. в 05:32 UTCidentified

   Мы знаем, что некоторые клиенты могут испытывать задержки в получении расчетных средств на свой банковский счет в ANZ. Тиро успешно обработал поселения, как и ожидалось. Если ваш расчет еще не получен, мы рекомендуем связаться с ANZ для получения дополнительной информации, так как задержка может произойти после того, как средства были обработаны Tyro. Мы будем продолжать следить за ситуацией и предоставлять обновления на этой странице по мере поступления дополнительной информации.

3. 28 июля 2026 г. в 08:21 UTCresolved

   АНЗ решил вопрос и обрабатывает непогашенные расчеты. Если вы продолжаете испытывать задержки, мы рекомендуем связаться с ANZ напрямую для получения дополнительной информации.

Автоматический перевод официального обновления инцидента.

1. 28 июля 2026 г. в 00:22 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

Автоматический перевод официального обновления инцидента.

1. 16 июля 2026 г. в 10:40 UTCinvestigating

   В настоящее время мы расследуем этот вопрос.

Автоматический перевод официального обновления инцидента.

1. 12 июля 2026 г. в 03:10 UTCinvestigating

   We are currently investigating this issue.

1. 7 июля 2026 г. в 21:10 UTCinvestigating

   We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.

2. 8 июля 2026 г. в 07:29 UTCresolved

   Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If you're experiencing connectivity issues with your EFTPOS terminal, please restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).

1. 20 апреля 2026 г. в 22:46 UTCmonitoring

   We’re aware of an issue that was impacting some customers’ ability to process eftpos transactions. We are currently monitoring the situation, so if customers continue to have issues please ask them to use an alternative card. Whilst the issue was outside Tyro’s control, we’re sorry for any inconvenience experienced

2. 21 апреля 2026 г. в 04:34 UTCresolved

   This incident has now been resolved. We're sorry for any inconvenience experienced.

1. 15 апреля 2026 г. в 09:54 UTCinvestigating

   We’re currently experiencing an issue impacting some customers’ ability to access the Banking App and Web Banking. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

2. 15 апреля 2026 г. в 09:55 UTCmonitoring

   The issue impacting access to the Tyro Banking App and Web Banking has now been identified. If you were impacted by the problem, please reset your password. We’re very sorry for any inconvenience being caused.

3. 15 апреля 2026 г. в 23:50 UTCresolved

   The issue impacting access to the Tyro Banking App and Web Banking is now resolved and our systems have returned to normal. We’re very sorry for any inconvenience caused.

1. 15 марта 2026 г. в 23:23 UTCinvestigating

   We are currently investigating this issue.

2. 16 марта 2026 г. в 00:09 UTCinvestigating

   We’re aware that some transfers out of the Tyro Bank Account are delayed. This includes settlement allocation from the Tyro Bank Account. We are investigating this as a priority and will provide updates when they become available. We apologise for any inconvenience.

3. 16 марта 2026 г. в 06:39 UTCresolved

   The issue causing delays with transfers has now been resolved and all transfers have been processed. We apologise for any inconvenience experienced.

1. 9 марта 2026 г. в 10:15 UTCmonitoring

   American Express funded settlements (those paid directly by American Express) were delayed from Thursday 5 March to Monday 9 March. We have worked with American Express to resolve the issue, and the outstanding funds are expected to be included in Tuesday 10 March's settlement. We apologise for the inconvenience caused.

2. 11 марта 2026 г. в 05:34 UTCresolved

   This incident has been resolved.

1. 28 февраля 2026 г. в 21:54 UTCinvestigating

   We are currently investigating this issue.

2. 28 февраля 2026 г. в 23:19 UTCresolved

   Some customers who settle into an external bank account will experience a delay to their payment today. Whilst this issue was outside Tyro’s control, we understand and apologise for the inconvenience this may cause.

1. 14 февраля 2026 г. в 12:12 UTCidentified

   A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

2. 14 февраля 2026 г. в 12:41 UTCidentified

   We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal We apologise for the inconvenience caused

3. 14 февраля 2026 г. в 22:52 UTCresolved

   The issue surrounding transactions for Tyro BYO and Go is resolved. We apologise for the inconvenience caused

1. 12 февраля 2026 г. в 23:05 UTCinvestigating

   We are currently investigating this issue.

2. 12 февраля 2026 г. в 23:35 UTCinvestigating

   We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal We apologise for the inconvenience caused

3. 13 февраля 2026 г. в 06:29 UTCinvestigating

   The issue surrounding transactions for Tyro BYO and Go is resolved. Please note, we are seeing some issues with customers being able to reset their PIN. If you are able to, please delay password reset activity until a later time. If you are unable to access the Tyro BYO or Tyro Go app, please use the interim solution mentioned below if you are able to. We apologise for the inconvenience caused and will provide an update on resolution.

4. 13 февраля 2026 г. в 21:02 UTCresolved

   The issue around PIN resets on the Tyro BYO and Tyro Go apps has been resolved. We apologise for the inconvenience caused.

1. 31 января 2026 г. в 21:18 UTCinvestigating

   We are currently investigating this issue.

2. 31 января 2026 г. в 21:44 UTCinvestigating

   We’re aware of an issue that some customers may not be able to connect to the 4G/5G network right now. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

3. 1 февраля 2026 г. в 04:05 UTCmonitoring

   A fix has been implemented for this issue, and we are monitoring the results. If you continue to experience issues, please firstly try rebooting your machine, or secondly connect to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. We’re sorry for any inconvenience experienced.

4. 1 февраля 2026 г. в 20:47 UTCresolved

   This incident has been resolved. We’re sorry for any inconvenience experienced.

1. 31 января 2026 г. в 00:31 UTCinvestigating

   We are currently investigating this issue.

2. 31 января 2026 г. в 01:17 UTCinvestigating

   We’re currently experiencing an issue impacting some merchants receiving password reset emails. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

3. 31 января 2026 г. в 01:42 UTCresolved

   A fix has been implemented to resolve this issue. We're sorry for any inconvenience experienced.

1. 27 января 2026 г. в 05:45 UTCidentified

   We want to let you know that due to an industry-wide outage, settlement is currently delayed for Tyro customers who are paid into an external bank account. While this issue is outside Tyro’s control, we are working closely with the Reserve Bank of Australia (RBA) to support a resolution as quickly as possible. Please note that our Customer Support teams are unable to assist with settlement-related queries while this issue is ongoing with the RBA. For the latest updates, we recommend checking status.tyro.com, which we will keep updated as new information becomes available. We apologise for the inconvenience and appreciate your patience.

2. 28 января 2026 г. в 01:47 UTCresolved

   Yesterday’s issue affecting settlement to external bank accounts has now been fixed. Whilst settlement processing restarted last night, there is a backlog of payments that will take some time to clear. If you have not received your payment, please contact your external bank, as times can vary. Thank you for your ongoing patience and understanding.

1. 27 января 2026 г. в 02:46 UTCidentified

   Some customers who settle into an external bank account will experience a delay to their payment today. Whilst this issue is outside Tyro’s control, we understand and apologise for the inconvenience this may cause.

2. 28 января 2026 г. в 02:00 UTCresolved

   Yesterday’s issue affecting settlement to external bank accounts has now been fixed. Whilst settlement processing restarted last night, there is a backlog of payments that will take some time to clear. If you have not received your payment, please contact your external bank, as times can vary. Thank you for your ongoing patience and understanding.

1. 26 января 2026 г. в 23:27 UTCinvestigating

   We are currently investigating this issue.

2. 27 января 2026 г. в 00:54 UTCinvestigating

   We’re aware that Tyro Bank and Tyro Transaction Account customers are experiencing delays to payments (including transfers and direct debits). Please do not reattempt any recent payments or transfers made. Tyro EFTPOS and eCommerce are unaffected. We will provide an update shortly and apologise for any inconvenience caused. The Tyro Team

3. 27 января 2026 г. в 02:41 UTCresolved

   This incident has been resolved.