История сбоев Udemy

1. 3 сентября 2026 г. в 19:56 UTCinvestigating

   Мы сузили вероятную причину проблем с входом в SSO и откатываем недавний релиз в качестве корректирующего действия. Мы внимательно следим и вскоре предоставим обновленную информацию.

2. 3 сентября 2026 г. в 20:03 UTCmonitoring

   Мы откатили недавний релиз, который вызвал проблемы с входом в SSO, и мы видим, что ошибки входа возвращаются к нормальному уровню. Мы продолжаем внимательно следить, чтобы подтвердить, что проблема полностью решена.

3. 3 сентября 2026 г. в 20:14 UTCresolved

   Недавний релиз, вызвавший проблемы с входом в SSO, был отброшен, и функциональность входа в систему вернулась к норме. Теперь этот инцидент урегулирован. Мы приносим извинения за любые неудобства, которые это могло вызвать.

Автоматический перевод официального обновления инцидента.

1. 23 августа 2026 г. в 17:03 UTCinvestigating

   Мы расследуем сообщения о том, что некоторые пользователи не могут войти в Udemy. Наша инженерная команда активно работает над исправлением. Мы будем предоставлять обновления по мере поступления дополнительной информации.

2. 24 августа 2026 г. в 00:18 UTCinvestigating

   В настоящее время мы расследуем сообщения о том, что пользователи столкнулись с ошибкой приложения («исключение на стороне клиента») при загрузке страницы входа в систему Udemy. Круговорот: Мобильное приложение Udemy (iOS и Android) полностью работоспособно и не подвержено влиянию этой проблемы. Испытуемым и преподавателям рекомендуется войти в систему через мобильное приложение, пока мы работаем над исправлением для доступа в Интернет. Мы активно работаем с инженерами, чтобы решить эту проблему как можно быстрее. Мы продолжим публиковать обновления в течение следующего часа или как только появится новая информация.

3. 24 августа 2026 г. в 00:51 UTCidentified

   Наш сайт в настоящее время испытывает проблему стабильности - наша команда инженеров в настоящее время работает над ее решением. Это может повлиять на учащихся Udemy.com, получающих доступ к платформе через настольные веб-браузеры. Симптомы - сбои входа в систему и ошибки приложения на стороне клиента при попытке доступа к сайту в браузерах настольных компьютеров (Chrome, Firefox, Brave). Рекомендуемый обходной путь: Мобильный опыт не влияет. Вы можете продолжить доступ к своим курсам с помощью мобильного приложения Udemy или мобильного веб-браузера, пока мы работаем над разрешением. Наша команда определила первопричину, и исправление в настоящее время находится на рассмотрении. Мы предоставим дополнительное обновление в течение следующего часа. Для обновления статуса в реальном времени, пожалуйста, подпишитесь на нашу страницу статуса. Мы ценим ваше терпение.

4. 24 августа 2026 г. в 01:26 UTCresolved

   Наша инженерная команда решила проблему, затрагивающую зарегистрированных учащихся на Udemy.com. Пользователи испытывали ошибки приложений на главной странице и странице «Мое обучение» при доступе к сайту через настольные веб-браузеры. Решение было полностью развернуто, и проблема больше не возникает. Никаких действий с вашей стороны не требуется. Мы приносим извинения за нарушение и благодарим вас за терпение.

Автоматический перевод официального обновления инцидента.

1. 5 августа 2026 г. в 07:48 UTCidentified

   We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it. Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.

2. 5 августа 2026 г. в 07:50 UTCidentified

   We are continuing to work on a fix for this issue.

3. 5 августа 2026 г. в 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 августа 2026 г. в 22:42 UTCresolved

   Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was caused by a degradation in a third-party identity service and has been fully resolved. We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.

1. 24 июня 2026 г. в 18:46 UTCidentified

   В настоящее время нам известно о проблеме, когда некоторые видеозагрузки могут испытывать длительное время обработки. Загруженные видео могут оставаться в состоянии «процессинга» дольше, чем ожидалось. Кто пострадал: Инструкторы загружают видеоконтент на платформу.

2. 24 июня 2026 г. в 18:56 UTCidentified

   В настоящее время нам известно о проблеме, когда некоторые загрузки мультимедиа могут испытывать длительное время обработки. Загруженные носители, включая видео и изображения, могут оставаться в состоянии «процессинга» дольше, чем ожидалось.

3. 24 июня 2026 г. в 22:28 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 27 мая 2026 г. в 11:01 UTCinvestigating

   Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.

2. 27 мая 2026 г. в 11:30 UTCresolved

   We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

1. 15 мая 2026 г. в 19:35 UTCinvestigating

   We are currently investigating this issue.

2. 15 мая 2026 г. в 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 мая 2026 г. в 20:15 UTCresolved

   This incident has been resolved.

1. 8 мая 2026 г. в 01:19 UTCinvestigating

   We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

2. 8 мая 2026 г. в 01:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 мая 2026 г. в 02:12 UTCidentified

   We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.

4. 8 мая 2026 г. в 03:30 UTCidentified

   Service disruption. We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.

5. 8 мая 2026 г. в 06:06 UTCmonitoring

   Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

6. 8 мая 2026 г. в 10:01 UTCmonitoring

   We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

7. 8 мая 2026 г. в 17:55 UTCmonitoring

   We are continuing to monitor for any further issues.

8. 8 мая 2026 г. в 17:57 UTCresolved

   The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.

1. 5 мая 2026 г. в 12:23 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 5 мая 2026 г. в 17:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 мая 2026 г. в 19:27 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 5 мая 2026 г. в 19:31 UTCresolved

   This incident has been resolved.

1. 20 апреля 2026 г. в 15:45 UTCinvestigating

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 20 апреля 2026 г. в 16:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 апреля 2026 г. в 16:14 UTCmonitoring

   We are seeing signs of recovery following earlier performance degradation across the platform. Users should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution. We will provide another update once monitoring is complete or if any changes occur.

4. 20 апреля 2026 г. в 16:25 UTCresolved

   This incident has been resolved. Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution. Thank you for your patience while we worked to address this.

1. 16 апреля 2026 г. в 01:09 UTCinvestigating

   We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.

2. 16 апреля 2026 г. в 01:34 UTCmonitoring

   Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved. If you still see a blank area instead of the video player, please refresh your browser. If the issue persists, contact Udemy Support so we can investigate further.

3. 16 апреля 2026 г. в 01:59 UTCresolved

   Our engineering team has implemented a fix, and course access is now functioning as expected.

1. 13 апреля 2026 г. в 13:30 UTCinvestigating

   Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. 13 апреля 2026 г. в 15:09 UTCresolved

   This incident has been resolved.

1. 12 апреля 2026 г. в 16:36 UTCinvestigating

   We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.

2. 13 апреля 2026 г. в 16:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 апреля 2026 г. в 16:27 UTCresolved

   This incident has been resolved.

1. 9 апреля 2026 г. в 09:48 UTCinvestigating

   Our site is experiencing a stability issue. Symptoms are blank pages and slowness on the site. We're looking into this, and we'll report back as more information becomes available.

2. 9 апреля 2026 г. в 09:54 UTCmonitoring

   Current Status: Recovery in Progress We’re starting to see positive signs of recovery on the site. Our engineering team will continue monitoring to ensure full restoration. Thank you for your continued patience.

3. 9 апреля 2026 г. в 10:36 UTCresolved

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

1. 6 апреля 2026 г. в 17:18 UTCidentified

   Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.

2. 6 апреля 2026 г. в 17:44 UTCidentified

   We are continuing to work on a fix for this issue.

3. 6 апреля 2026 г. в 17:50 UTCidentified

   Some course pages may not load and instead show an error, preventing learners from accessing the course content.

4. 6 апреля 2026 г. в 18:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 6 апреля 2026 г. в 22:53 UTCresolved

   This incident has been resolved.

1. 30 марта 2026 г. в 10:07 UTCinvestigating

   We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

2. 30 марта 2026 г. в 16:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 марта 2026 г. в 23:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 апреля 2026 г. в 10:04 UTCmonitoring

   We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

5. 2 апреля 2026 г. в 18:19 UTCresolved

   This incident has been resolved.

1. 20 марта 2026 г. в 15:37 UTCinvestigating

   We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

2. 20 марта 2026 г. в 16:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 марта 2026 г. в 17:00 UTCresolved

   This incident has been resolved.

1. 12 марта 2026 г. в 16:15 UTCinvestigating

   We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.

2. 12 марта 2026 г. в 16:35 UTCinvestigating

   SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

3. 12 марта 2026 г. в 18:57 UTCresolved

   All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.

1. 11 марта 2026 г. в 02:12 UTCinvestigating

   We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 11 марта 2026 г. в 02:39 UTCidentified

   The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the content fully.

3. 11 марта 2026 г. в 08:24 UTCmonitoring

   [Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.

4. 12 марта 2026 г. в 02:45 UTCresolved

   We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time. If you urgently need this to be resolved, please contact support who can support you further.

1. 5 марта 2026 г. в 11:27 UTCinvestigating

   The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. 5 марта 2026 г. в 15:14 UTCmonitoring

   [Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.

3. 5 марта 2026 г. в 16:14 UTCresolved

   Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.

1. 2 марта 2026 г. в 23:39 UTCinvestigating

   We are aware of an issue causing slow loading times across parts of our site. We are still investigating the full impact, but at this time we know that performance is degraded for some users. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. 2 марта 2026 г. в 23:56 UTCmonitoring

   Our engineering team has reverted the recent change that caused course landing pages to fail to load for all users. Course landing pages are now loading again and overall site performance is improving. We are continuing to monitor closely to ensure everything remains stable. We’ll post a final update once performance is fully confirmed as normal.

3. 3 марта 2026 г. в 00:04 UTCresolved

   We’ve resolved the issue that prevented course landing pages from loading for Market Place and Personal Plan Grow with Google subscribers. Course landing pages are now loading normally again. We understand this disruption may have impacted your learning plans, and we’re sorry for the inconvenience this caused. This incident did not impact Udemy Business users.