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    История сбоев Unbounce

    54 Unbounce incidents · апрель 2023 г. — official updates, affected components, duration and resolution details.

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    Восстановление платежных функций - теперь мониторинг

    Начало 19 октября 2026 г. в 23:31 UTC · Продолжается

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web Application (app.unbounce.com)
    1. 19 октября 2026 г. в 23:31 UTCidentified

      Биллинг работает временно. Это влияет на такие действия, как: - Модернизация - Понижение рейтинга - Отмена - Подписка Наша команда разработчиков активно работает над решением этого вопроса. Мы обновим это пространство, когда будет больше информации.

    2. 20 октября 2026 г. в 14:28 UTCmonitoring

      Были восстановлены биллинговые функции.

    Автоматический перевод официального обновления инцидента.

    Задержка в свинцах, доставленных Mailchimp

    Начало 28 сентября 2026 г. в 16:08 UTC · 1h 32m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Third-Party Integrations
    1. 28 сентября 2026 г. в 16:08 UTCinvestigating

      Unbounce в настоящее время испытывает задержку в доставке лидов к Mailchimp. Ведущие данные будут по-прежнему предоставляться и собираться компанией Unbounce. Свинец может быть просмотрен в разделе потенциальных просмотров экрана обзора страницы и может быть экспортирован в виде файла csv. В настоящее время мы расследуем этот вопрос и работаем над тем, чтобы как можно скорее его решить. Подпишитесь на эту страницу статуса, чтобы получать уведомления об обновлениях по мере их доступности.

    2. 28 сентября 2026 г. в 16:12 UTCidentified

      Этот вопрос был определен, и в настоящее время осуществляется исправление.

    3. 28 сентября 2026 г. в 17:12 UTCmonitoring

      Реализовано исправление, и мы отслеживаем результаты.

    4. 28 сентября 2026 г. в 17:39 UTCresolved

      Инцидент был урегулирован. Свинец может быть доставлен в Mailchimp, как обычно. Все затронутые лиды были повторно представлены Mailchimp.

    Автоматический перевод официального обновления инцидента.

    Elevated Page Server Errors (Asia Pacific Region)

    Начало 14 августа 2026 г. в 15:28 UTC · 2h 15m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Page Servers
    1. 14 августа 2026 г. в 15:28 UTCinvestigating

      We're investigating elevated errors on our page servers, currently isolated to the Asia Pacific (APAC) region. Visitors from that region attempting to view live Unbounce pages may see a gateway error instead of the page loading. No other regions are currently affected.

    2. 14 августа 2026 г. в 16:07 UTCmonitoring

      A fix has been implemented and we are now monitoring for recovery of Page Server in the Asia Pacific region.

    3. 14 августа 2026 г. в 16:52 UTCmonitoring

      Health checks have returned to 100% as of 9:17 AM PST. Visitors from Asia Pacific region should be able to view live Unbounce pages without any errors now. Our engineering team is continuing to monitor traffic to ensure error rates stabilize completely.

    4. 14 августа 2026 г. в 17:42 UTCresolved

      This incident has been resolved.

    Некоторые навигационные ссылки в настоящее время отсутствуют в app.unbounce.com

    Начало 22 июля 2026 г. в 18:06 UTC · 22m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web Application (app.unbounce.com)
    1. 22 июля 2026 г. в 18:06 UTCinvestigating

      В настоящее время мы расследуем проблему с отсутствующими навигационными ссылками в App.unbounce.com. В левом меню эти ссылки в настоящее время отсутствуют: Исполнитель: Popups & Sticky Bars - Интеграция - Пользователи - Менеджер сценариев - Лаборатории Наша команда разработчиков активно работает над решением этого вопроса. Мы обновим это пространство, когда будет больше информации.

    2. 22 июля 2026 г. в 18:20 UTCmonitoring

      Реализовано исправление, и мы отслеживаем результаты. Все навигационные ссылки снова доступны.

    3. 22 июля 2026 г. в 18:28 UTCresolved

      Этот инцидент был урегулирован. Теперь доступны все навигационные ссылки в левом меню.

    Автоматический перевод официального обновления инцидента.

    Service Disruption Affecting Some Integrations

    Начало 25 мая 2026 г. в 14:33 UTC · 1d 9h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Third-Party Integrations
    1. 25 мая 2026 г. в 14:33 UTCinvestigating

      We are currently investigating an issue impacting some integrations. Affected users may experience delayed or failed delivery of integration events and notifications.

    2. 25 мая 2026 г. в 15:00 UTCidentified

      The issue has been identified, and our engineering team is actively working on a fix.

    3. 25 мая 2026 г. в 17:36 UTCmonitoring

      Our engineering team has implemented a fix, and lead delivery to integrations is now processing again. The system is currently working through a backlog of delayed integration events, and we expect catch-up processing to continue for several hours. During this time, newly submitted leads and integration deliveries may still experience delays while the backlog is being processed. We will continue to share updates as progress is made.

    4. 25 мая 2026 г. в 22:02 UTCmonitoring

      The backlog of delayed integration events has now been processed, and new events should be processed normally again in real time. Next, our Engineering team will work on backfilling any events impacted by the outage and syncing integration errors to the UI.

    5. 26 мая 2026 г. в 19:59 UTCmonitoring

      The integration events affected by the incident have all been backfilled. As a next step, our engineers will work towards syncing integration errors to the UI. Thank you for your patience so far, and don't hesitate to reach out to our Support Team if you have any questions. We'll continue to share updates as progress is made.

    6. 27 мая 2026 г. в 00:18 UTCresolved

      This incident has been resolved. We've backfilled the events impacted by the outage and have completed syncing integration errors to the UI.

    Unable to Connect Custom Domains

    Начало 4 марта 2026 г. в 18:33 UTC · 5h 59m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Third Party Providers
    1. 4 марта 2026 г. в 18:33 UTCinvestigating

      We are currently investigating issues with custom domain registration functionality due to a Cloudflare outage.

    2. 4 марта 2026 г. в 23:24 UTCmonitoring

      A fix has been implemented, and we are actively monitoring to ensure continued stability. Custom domain registration is now operating as expected.

    3. 5 марта 2026 г. в 00:32 UTCresolved

      This incident has been resolved. Custom domain registration is now operating as expected. Please feel free to reach out to our Support Team if you have any questions.

    Issues with In-App Cancellation Requests

    Начало 20 февраля 2026 г. в 16:11 UTC · 27m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web Application (app.unbounce.com)
    1. 20 февраля 2026 г. в 16:11 UTCinvestigating

      We are currently investigating our in-app cancellation requests being blocked by an external form error. Please contact our support team at https://unbounce.com/contact-us/support/ to have cancellations manually processed.

    2. 20 февраля 2026 г. в 16:38 UTCresolved

      In-App Cancellations are fully functional.

    Click Conversions Not Being Captured

    Начало 13 февраля 2026 г. в 22:40 UTC · 54m

    OutageСерьёзный инцидент
    1. 13 февраля 2026 г. в 22:40 UTCmonitoring

      Earlier today, Unbounce experienced an issue where link click conversions were not being captured as expected between 9:02 AM and 2:19 PM PST. Our team has identified the root cause and implemented a fix. Conversion tracking for link clicks is now functioning normally, and we are actively monitoring to ensure continued stability. Conversions that occurred during the impacted window may not have been recorded. We are currently investigating whether these conversions can be recovered retroactively and will provide further updates as soon as more information is available. We apologize for the disruption and appreciate your patience. Subscribe to this status page to receive notifications on updates as they are made available.

    2. 13 февраля 2026 г. в 23:34 UTCresolved

      This incident has been resolved. Conversion tracking on link clicks are now functioning normally. We are currently working on restoring the clicks conversions that may have been affected during the incident window. We will provide further communication if any additional action is required. Thank you for your patience while we worked through this issue.

    Some Leads mistakenly filtered as spam on non-secured (http) landing pages

    Начало 15 января 2026 г. в 20:22 UTC · 20d 3h

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web Application (app.unbounce.com)
    1. 15 января 2026 г. в 20:22 UTCidentified

      Due to an issue with a 3rd party provider, we are seeing some leads mistakenly marked as spam when a form is filled out on a non-secured (http) landing page. No data is lost and once our 3rd party provider has resolved the issue on their end, we will be able to recover any leads erroneously marked as spam and we will reach out to affected customers on an individual basis. Thank you for your patience. We'll update here once this issue has been resolved. We always recommend enabling and forcing SSL/https to secure any landing page (more on that here: https://documentation.unbounce.com/hc/en-us/articles/204756634-How-Do-I-Secure-my-Landing-Page-Domain-with-SSL)

    2. 19 января 2026 г. в 21:24 UTCmonitoring

      Our 3rd party provider has resolved the issue on their end and leads are being categorized as expected.

    3. 5 февраля 2026 г. в 00:07 UTCresolved

      Any leads erroneously marked as spam have been restored to the Unbounce App for the affected accounts as of January 23rd. Thank you for your patience while we resolved this issue and restored the missing data.

    Live ubpages.com Pages Not Loading

    Начало 15 декабря 2025 г. в 05:36 UTC · 2h 9m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Page Servers
    1. 15 декабря 2025 г. в 05:36 UTCidentified

      Unbounce is currently experiencing an outage on ubpages.com. Visitors can be met with an error when trying to load a live page published to a ubpages.com domain. Other domains are unaffected. If you're using an ubpages.com domain for a campaign then we would recommend pausing the campaign until the issue is resolved. We have identified the issue and are currently working towards resolution.

    2. 15 декабря 2025 г. в 06:00 UTCmonitoring

      The resolution has been implemented and are seeing recovery. We will continue to monitor as the recovery propagates across the network.

    3. 15 декабря 2025 г. в 07:45 UTCresolved

      The issue should now be resolved as we see traffic volumes have now returned to normal.

    Live Pages Not Loading

    Начало 5 декабря 2025 г. в 08:47 UTC · 25m

    OutageСерьёзный инцидент
    1. 8 декабря 2025 г. в 19:00 UTCresolved

      On December 5, 2025, between 08:47 and 09:12 UTC, Cloudflare experienced an outage that affected all Unbounce pages. During this period, all live pages were unavailable, and no data was collected. The Unbounce app (unbounce.com) was also inaccessible. Once Cloudflare resolved the issue, all pages were live again and data collection resumed as normal. If you have any questions or concerns regarding this incident, please contact our Support Team.

    Leads Delayed Due to 3rd Party Incident

    Начало 17 ноября 2025 г. в 13:00 UTC · 0m

    OutageСерьёзный инцидент
    1. 19 ноября 2025 г. в 20:06 UTCresolved

      Due to an incident that one of our 3rd party partners experienced, some legitimate leads received on November 17th, 2025 between approximately 5am PT - 6:40am PT were incorrectly marked as spam. We will be resubmitting those leads today (November 19th, 2025) and that work should be complete by end of day.

    E-mail notification integration not working

    Начало 10 ноября 2025 г. в 14:35 UTC · 10h 52m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Third-Party Integrations
    1. 10 ноября 2025 г. в 14:35 UTCinvestigating

      Unbounce is currently experiencing an issue where the e-mail notification integration doesn't send over the notification e-mail. We are currently investigating this issue and are working to get it resolved as soon as possible. Subscribe to this status page to receive notifications on updates as they are made available.

    2. 10 ноября 2025 г. в 15:38 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 ноября 2025 г. в 19:36 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 10 ноября 2025 г. в 21:16 UTCmonitoring

      Email notifications are now sending as expected and we are working to resend notifications that were missed during the outage.

    5. 11 ноября 2025 г. в 01:27 UTCresolved

      Email Notifications are fully restored and we expect any delayed notifications from the outage period to re-send by the end of day Wednesday (PT). Thank you for your patience while we investigated and resolved this issue. If you continue to see issues with notification delivery, please contact Support via the question mark (?) icon near the top right of the Unbounce app.

    Page Publishing Issues

    Начало 29 октября 2025 г. в 15:08 UTC · 32m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web Application (app.unbounce.com)
    1. 29 октября 2025 г. в 15:08 UTCinvestigating

      We’re currently investigating an issue preventing pages from being published in Unbounce. Users may see the “We’re publishing your page” message indefinitely, and the publishing process does not complete. Our team is actively working to identify the cause and restore full publishing functionality as soon as possible. We’ll provide updates here as they become available.

    2. 29 октября 2025 г. в 15:22 UTCmonitoring

      Publishing pages is operational again, and we are monitoring to ensure everything remains stable.

    3. 29 октября 2025 г. в 15:40 UTCresolved

      Publishing functionality is fully restored. All pages that were previously stuck in publishing have now been published. No further action is required from users.

    Ubpages.com domain issues

    Начало 27 октября 2025 г. в 13:51 UTC · 2h 35m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Page Servers
    1. 27 октября 2025 г. в 13:51 UTCinvestigating

      The ubpages.com domain is currently experiencing intermittent issues. Visitors can be met with an error when trying to load a live page published to a ubpages.com domain. Other domains are unaffected. If you're using an ubpages.com domain for a campaign then we would recommend pausing the campaign until the issue is resolved. We are currently investigating this issue and are working to get it resolved as soon as possible. Subscribe to this status page to receive notifications on updates as they are made available.

    2. 27 октября 2025 г. в 16:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 октября 2025 г. в 16:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 октября 2025 г. в 16:25 UTCresolved

      This incident has been resolved.

    App.unbounce.com Currently Not Available

    Начало 20 октября 2025 г. в 11:34 UTC · 11h 53m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Web Application (app.unbounce.com)
    1. 20 октября 2025 г. в 11:34 UTCidentified

      Due to an outage with our provider AWS (Amazon Web Services) the Unbounce app has been down for the past 2-3hours. Our systems are coming back to life and most of Unbounce is functional now. Publishing pages still isn't possible for the time being. We'll update this space once we have more updates.

    2. 20 октября 2025 г. в 11:57 UTCmonitoring

      Publishing pages is possible now again.

    3. 20 октября 2025 г. в 15:08 UTCmonitoring

      Due to the AWS outage it's currently not possible to publish/unpublish global scripts via the Script Manager. Smart Traffic also doesn't function sporadically, causing the default variant to be served.

    4. 20 октября 2025 г. в 16:21 UTCmonitoring

      Smart Traffic functions as normal again. Currently, global scripts still aren't able to published via the Script Manager.

    5. 20 октября 2025 г. в 18:03 UTCmonitoring

      Page publishing is failing again due the the AWS outage. This issue should be resolved after AWS has resolved the outage. We'll be back with an update when that happens.

    6. 20 октября 2025 г. в 20:55 UTCmonitoring

      Publishing pages and Global Scripts via the Script Manager should be functional again, but some sporadic errors may come up until the AWS outage is fully resolved. Also, a small number of leads that were submitted between 1am and 3am PT haven't been processed. They won't appear in the Unbounce app and won't be sent to integrations. We will begin processing these leads until we're sure that the AWS services can handle them reliably.

    7. 20 октября 2025 г. в 23:28 UTCresolved

      This incident has been resolved. The AWS issue was closed and all Unbounce features are now operating as normal. Please note that a small number of leads that were submitted between 1am and 3am PT haven't been processed. They won't appear in the Unbounce app and won't be sent to integrations, but they haven't been lost. We will begin processing these leads tomorrow when circumstances have settled.

    App.unbounce.com pages list sporadically not loading

    Начало 3 сентября 2025 г. в 16:42 UTC · 3h 27m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Web Application (app.unbounce.com)
    1. 3 сентября 2025 г. в 16:42 UTCinvestigating

      When visiting app.unbounce.com customers may experience intermittent issues with the page list not loading (showing up as blank). It's good to note that refreshing app.unbounce.com usually makes the page list show up again. Our developers are investigating and this space will be updated once we have more information.

    2. 3 сентября 2025 г. в 17:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 сентября 2025 г. в 20:09 UTCresolved

      This incident is now resolved. A fix was implemented and the intermittent issues have stopped. Please don't hesitate to reach out to our support team if you have any questions.

    Newly Added Domains Stuck in "Configuring" State

    Начало 21 июля 2025 г. в 23:29 UTC · 12h 22m

    OutageСерьёзный инцидент
    Затронутые компоненты
    SSL Certificate Provisioning
    1. 21 июля 2025 г. в 23:29 UTCinvestigating

      Unbounce is currently experiencing an issue with configuring custom domains that have just been added. All existing domains are unaffected. We are currently investigating this issue and are working to get it resolved as soon as possible. Subscribe to this status page to receive notifications on updates as they are made available.

    2. 22 июля 2025 г. в 00:04 UTCmonitoring

      We have identified that the issue is caused by Let's Encrypt – the 3rd party SSL certificate provider we use. They are currently experiencing an outage that affects how our domains get new SSL certificates. For more information on the outage, check out their status page: https://letsencrypt.status.io/. We are monitoring the status of the Let's Encrypt outage and we'll be back with more updates at a later time.

    3. 22 июля 2025 г. в 04:25 UTCmonitoring

      We have seen recovery of Let's Encrypt – the 3rd party SSL certificate provider we use. All impacted domains have recovered. New custom domains may remain in a configuring state for longer than normal, as the 3rd party system recovers from the resulting high traffic volumes.

    4. 22 июля 2025 г. в 11:51 UTCresolved

      This incident has been resolved.

    App.unbounce.com Currently Not Available

    Начало 8 июля 2025 г. в 23:07 UTC · 28m

    OutageКритический инцидент
    Затронутые компоненты
    Web Application (app.unbounce.com)
    1. 8 июля 2025 г. в 23:07 UTCmonitoring

      We are currently investigating an issue with app.unbounce.com where visitors may see an error message when trying to access the app. Live landing pages are not affected. Our development team is actively working on resolving this issue. We will update this space when more information is available.

    2. 8 июля 2025 г. в 23:11 UTCmonitoring

      The app is operational again and we're continuing to monitor the status.

    3. 8 июля 2025 г. в 23:35 UTCresolved

      This incident is now resolved. The app is now loading and operating as normal.

    Delay in Leads Delivered to Mailchimp

    Начало 8 июля 2025 г. в 18:07 UTC · 4h 24m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Third-Party Integrations
    1. 8 июля 2025 г. в 18:07 UTCidentified

      Unbounce is currently experiencing a delay in delivering leads to Mailchimp. Lead data will still be delivered and is still being collected by Unbounce. Leads can be viewed in the view leads section of the page overview screen and can be exported as a csv file. We are currently investigating this issue and are working to get it resolved as soon as possible. Subscribe to this status page to receive notifications on updates as they are made available.

    2. 8 июля 2025 г. в 22:32 UTCresolved

      This issue has now been resolved. Any leads that came in during the incident have been processed and should now be visible in Mailchimp and any new leads pushed via the Mailchimp integration are being processed as per normal. Thank you for your patience while we addressed this issue.