История сбоев Uphold

1. 19 октября 2026 г. в 19:10 UTCinvestigating

   В настоящее время мы расследуем сбои в обслуживании, влияющие на транзакции по картам для владельцев Uhold Card в США. Эта проблема вызвана увеличением количества несостоявшихся разрешений на стороннем процессоре карт. Команды активно расследуют дело в сотрудничестве с нашей инженерной командой. В результате некоторые операции с картами могут быть отклонены в точке продажи. Мы рекомендуем использовать альтернативный способ оплаты, когда это возможно, пока мы работаем над решением этой проблемы. Мы будем продолжать внимательно следить за ситуацией и предоставлять обновления по мере их поступления. Мы приносим извинения за любые неудобства и ценим ваше понимание.

2. 19 октября 2026 г. в 22:01 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 16 сентября 2026 г. в 16:36 UTCidentified

   Нам известно о продолжающемся инциденте с Google Pay API - https://pay.google.com/status/. Депозиты с помощью этого метода в настоящее время недоступны. Наша система автоматически восстановится после того, как инцидент будет разрешен. Мы активно следим за ситуацией и будем предоставлять обновления по мере их поступления. Мы приносим извинения за любые неудобства и ценим ваше понимание.

2. 16 сентября 2026 г. в 17:06 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 23 июля 2026 г. в 16:28 UTCinvestigating

   В настоящее время мы испытываем сбои в обслуживании, влияющие на крипто-депозиты и снятие средств в Uphold, Topper и EasyBitcoin. Наша команда активно следит за ситуацией, и мы будем предоставлять обновления по мере их поступления. Мы приносим извинения за любые неудобства и ценим ваше понимание.

2. 23 июля 2026 г. в 16:42 UTCinvestigating

   Мы определили дополнительные воздействия, влияющие на следующие методы депозита: Apple Pay и Google Pay депозиты Депозиты кредитных карт - депозиты Pix, PayPal и Venmo Мы продолжаем следить за ситуацией и будем предоставлять дальнейшие обновления по мере их поступления. Мы приносим извинения за любые неудобства и ценим ваше понимание.

3. 23 июля 2026 г. в 18:19 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

4. 23 июля 2026 г. в 18:51 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 14 июля 2026 г. в 16:04 UTCinvestigating

   Из-за продолжающегося сбоя в работе стороннего поставщика мы в настоящее время испытываем сбои в обслуживании, влияющие на следующее: - Новый клиент на борту - Представления для проверки личности существующих клиентов Сделки, требующие соблюдения правил дорожного движения Наша система автоматически восстановится, как только наш провайдер вернется в Интернет. Мы активно следим за ситуацией и будем предоставлять обновления по мере их поступления. Мы приносим извинения за любые неудобства и ценим ваше понимание.

2. 14 июля 2026 г. в 16:15 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 14 июля 2026 г. в 16:20 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 25 июня 2026 г. в 17:30 UTCinvestigating

   Base mainnet is having issues that are temporarily affecting certain services such as BASE deposits and withdrawals, Instant Credit, Earn and Exa Card We’ll post regular updates here as more information becomes available: https://status.base.org/incidents/5c4gm1wzbjs4 Thanks for your understanding.

2. 26 июня 2026 г. в 10:12 UTCresolved

   This incident has been resolved.

1. 29 мая 2026 г. в 08:43 UTCinvestigating

   We are currently experiencing delays with Constellation (DAG) and Coq Inu (COQ) transactions affecting trading. Our team is actively working to resolve the situation. This issue impacts Uphold, Ascent, and Topper. We apologize for any inconvenience and will provide updates as the situation progresses.

2. 29 мая 2026 г. в 09:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 июня 2026 г. в 10:00 UTCresolved

   This incident has been resolved.

1. 19 мая 2026 г. в 13:04 UTCidentified

   We are aware of an ongoing incident at Mastercard that may be affecting some Uphold Card users in the UK. The following features may be intermittently impacted for some UK Uphold Card users: - Viewing card details and PIN - Card freezing - Online payments requiring 3DS authentication Please note that this issue is not affecting all cards or transactions. If you are currently able to use your card normally, no action is needed. Mastercard is actively working to resolve this issue and we are monitoring. We will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. 19 мая 2026 г. в 14:13 UTCresolved

   This incident has been resolved.

1. 24 апреля 2026 г. в 08:27 UTCinvestigating

   We are currently investigating a service disruption affecting the Uphold Card. US Uphold Card: Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be reversed automatically. UK Uphold Card: Some Card transactions may be being declined at the merchant. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once the issue is resolved. In the meantime, we recommend using an alternative payment method where possible. Our team is actively working to resolve this issue and will provide updates as they become available. We apologise for the inconvenience and appreciate your understanding.

2. 27 апреля 2026 г. в 17:23 UTCmonitoring

   Thank you for your patience while our team has been working to resolve this issue. Several improvements have been implemented today to address the performance issues affecting the Uphold Card and reduce failed transaction. We are now monitoring the results closely. US Uphold Card: Card transactions should now be processing normally. Any amounts that were debited from your Uphold balance for transactions previously declined at the merchant will be reversed automatically. UK Uphold Card: Card transactions should now be processing normally. Any amounts debited from your Uphold balance for transactions that were declined at the merchant will be refunded once we have fully confirmed resolution. We expect to provide a final update tomorrow once we have reviewed the numbers and confirmed full stabilisation. We apologise for the inconvenience and appreciate your continued patience.

3. 30 апреля 2026 г. в 09:20 UTCresolved

   This incident has been resolved.

1. 26 марта 2026 г. в 23:41 UTCidentified

   We are currently experiencing delays with Ethereum (ETH) network transactions, affecting both deposits and withdrawals. The issue has been identified and originates from a third-party service provider. We are actively monitoring the situation and will resume normal operations as soon as the issue is resolved. Impact: Uphold, Ascent, and Topper We apologize for any inconvenience and will provide updates as the situation progresses.

2. 27 марта 2026 г. в 00:24 UTCmonitoring

   The issue affecting Ethereum (ETH) transactions has been resolved. A fix has been implemented and operations should be back to normal. We continue to monitor for any outlier situations.

3. 27 марта 2026 г. в 00:59 UTCresolved

   This incident has been resolved.

1. 3 февраля 2026 г. в 16:50 UTCinvestigating

   Temporary Service Issue We’re addressing a technical issue that’s temporarily affecting certain services on Uphold and Topper We expect to restore service shortly. Areas affected: - Trading - Deposits and Withdrawals We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 3 февраля 2026 г. в 17:14 UTCresolved

   This incident has been resolved.

1. 3 февраля 2026 г. в 16:01 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting services on Uphold. We’ll post regular updates here as more information becomes available. We expect to restore service shortly.

2. 3 февраля 2026 г. в 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 февраля 2026 г. в 17:14 UTCresolved

   This incident has been resolved.

1. 18 декабря 2025 г. в 22:21 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting certain services on Uphold. We expect to restore service shortly. Areas affected: - Trading of XRP We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. 18 декабря 2025 г. в 22:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 декабря 2025 г. в 23:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 декабря 2025 г. в 23:27 UTCresolved

   This incident has been resolved.

1. 18 декабря 2025 г. в 17:31 UTCinvestigating

   We're experiencing issues processing Deposits and Withdrawals on the XRPL Network. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. Products Affected: - Uphold - Topper We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

2. 18 декабря 2025 г. в 19:11 UTCresolved

   This incident has been resolved.

1. 6 декабря 2025 г. в 12:23 UTCinvestigating

   We’re currently experiencing an issue that is affecting some of our services. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 6 декабря 2025 г. в 12:31 UTCidentified

   We’ve identified the root cause of the issue and are actively working to implement a fix and restore normal operations as quickly as possible. Areas Affected: - Deposits - Withdrawals - Trading Products Affected: - Uphold - Topper - easyBitcoing.app - Enterprise API We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

3. 6 декабря 2025 г. в 13:34 UTCmonitoring

   The issue impacting our services has been resolved, and systems are now operating normally. We’ll continue to monitor performance, but no further impact is expected. Thank you for your patience while we worked to restore service.

4. 6 декабря 2025 г. в 13:36 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 6 декабря 2025 г. в 17:53 UTCresolved

   This incident has been resolved.

1. 18 ноября 2025 г. в 12:04 UTCinvestigating

   We’re currently experiencing an issue, caused by a third-party provider, that is impacting the normal use of our platforms. The incident affects multiple functionalities, including login, transactions, and other related services. This issue impacts Uphold, Topper, easyBitcoin.app, Enterprise, and Ascent. Our team is actively investigating, and we’ll provide updates as soon as they become available.

2. 18 ноября 2025 г. в 12:19 UTCmonitoring

   We’re seeing systems beginning to recover, and our teams are closely monitoring performance to ensure full stability. We’ll continue to provide updates as they become available.

3. 18 ноября 2025 г. в 13:53 UTCmonitoring

   We've identified that it's again affecting login and transactions, we'll continue monitoring. This is related with Cloudflare systems, you can read more here - https://www.cloudflarestatus.com/ We'll continue providing updates as they become available.

4. 18 ноября 2025 г. в 14:45 UTCmonitoring

   Systems are recovering, and services should be fully operational shortly. Our teams are actively monitoring performance to ensure complete stability. We’ll continue to share updates as more information becomes available.

5. 18 ноября 2025 г. в 15:37 UTCresolved

   This incident has been resolved.

1. 7 ноября 2025 г. в 15:00 UTCinvestigating

   We're experiencing delays processing Solana withdrawals affecting Uphold and Topper. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. 7 ноября 2025 г. в 17:59 UTCresolved

   This incident has been resolved.

1. 26 октября 2025 г. в 02:39 UTCinvestigating

   We’re addressing a technical issue that’s temporarily affecting crypto withdrawals on Uphold {and Topper}. We're on it and expect to restore full service shortly. We’ll post regular updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience.

2. 26 октября 2025 г. в 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 октября 2025 г. в 10:31 UTCresolved

   This incident has been resolved.

1. 20 октября 2025 г. в 09:50 UTCinvestigating

   A major service disruption at Amazon Web Services (AWS) is causing widespread internet outages, affecting multiple apps and online services across the industry. As a result, SMS login codes for Uphold may be delayed or temporarily unavailable for some users. This issue originates outside of Uphold. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team is monitoring the situation closely and will provide updates as AWS restores normal service.

2. 20 октября 2025 г. в 09:55 UTCmonitoring

   AWS have identified the issue and are reporting "significant signs of recovery". https://health.aws.amazon.com/health/status We continue to monitor the situation. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

3. 20 октября 2025 г. в 16:46 UTCmonitoring

   Amazon Web Services (AWS) continues to experience intermittent issues affecting multiple apps and online services across the industry. As a result, some Uphold customers may experience delays when processing transactions or receiving SMS login codes. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team continues to monitor the situation closely and will provide updates until AWS restores normal service.

4. 20 октября 2025 г. в 16:50 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 октября 2025 г. в 18:41 UTCmonitoring

   Update: The latest guidance from Amazon Web Services (AWS) indicates that services are once again improving. AWS currently estimates that full service will be restored within approximately two hours. We’ll continue to monitor progress and share further updates as more information becomes available.

6. 20 октября 2025 г. в 23:03 UTCresolved

   Amazon Web Services (AWS) has reported that their issues are now resolved. All Uphold systems remain fully operational. We’ll continue to monitor the situation to ensure stability.

1. 10 октября 2025 г. в 22:11 UTCinvestigating

   We’re experiencing temporary issues affecting some transactions on both Uphold and Topper. Our team is working hard to resolve things and we expect to resume normal service shortly Thanks for your understanding.

2. 10 октября 2025 г. в 23:00 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 октября 2025 г. в 23:07 UTCmonitoring

   Systems are returning to normal. Some transactions may take a little longer than normal to complete. We will continue to monitor and update on the situation.

4. 10 октября 2025 г. в 23:24 UTCresolved

   This incident has been resolved.

1. 7 октября 2025 г. в 09:52 UTCinvestigating

   We’re currently experiencing issues with the TON (The Open Network) network, which are affecting deposits on both Uphold and Topper platforms. Some transactions may appear pending or delayed. These will be processed once the underlying issue is resolved. Our team is actively working to resolve the issue and expects to restore full service shortly. We’ll continue to post updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience caused.

2. 7 октября 2025 г. в 13:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 октября 2025 г. в 13:25 UTCresolved

   This incident has been resolved.