История сбоев Voiceflow

1. 16 сентября 2026 г. в 20:18 UTCinvestigating

   Наш искусственный интеллект-копилот Atlas в настоящее время недоступен. Мы активно изучаем этот вопрос и будем предоставлять обновления по мере продвижения нашего расследования.

2. 17 сентября 2026 г. в 05:01 UTCresolved

   «Атлас» вернулся и полностью функционирует. Мы выявили и устранили проблему в генерации инструментальных схем, которая нарушала разговоры Атласа, и подтвердили, что она работает нормально.

Автоматический перевод официального обновления инцидента.

1. 20 августа 2026 г. в 18:06 UTCinvestigating

   В настоящее время мы расследуем сообщения о том, что проекты на мгновение терпят крах при создании новых сред. Мы будем предоставлять обновления по мере продвижения нашего расследования.

2. 20 августа 2026 г. в 19:48 UTCresolved

   Решение этого вопроса было принято, и теперь вопрос решен.

Автоматический перевод официального обновления инцидента.

1. 8 июля 2026 г. в 13:28 UTCinvestigating

   We are currently investigating reports of agents failing to retrieve content from the Knowledge Base. We will provide updates as our investigation progresses.

2. 8 июля 2026 г. в 20:02 UTCmonitoring

   A fix has been deployed and we are actively monitoring to ensure the issue has been fully resolved.

3. 8 июля 2026 г. в 20:40 UTCresolved

   This incident has been resolved. Knowledge Base retrieval is now functioning normally.

1. 30 июня 2026 г. в 16:50 UTCinvestigating

   There is an issue affecting the ability to upload new documents to the knowledge base.

2. 30 июня 2026 г. в 18:09 UTCresolved

   This issue has been resolved. Knowledge base uploads are now functioning normally.

1. 3 июня 2026 г. в 13:36 UTCinvestigating

   We are currently investigating an issue affecting the ability to create new projects via prompt generation. Other methods of project creation remain unaffected. We will provide updates as our investigation progresses.

2. 3 июня 2026 г. в 13:49 UTCidentified

   We have identified the root cause of this issue and are currently deploying a fix. We will provide an update once the fix has been released.

3. 3 июня 2026 г. в 14:59 UTCresolved

   This incident has been resolved. Project generation is operating normally.

1. 3 июня 2026 г. в 13:25 UTCresolved

   We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. This incident is now resolved.

2. 3 июня 2026 г. в 13:25 UTCinvestigating

   We experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform.

1. 26 мая 2026 г. в 13:16 UTCinvestigating

   Multiple users are experiencing an issue where their chat widget colour settings have reverted to the default blue, despite being correctly configured.

2. 26 мая 2026 г. в 13:46 UTCidentified

   We have identified the root cause of this issue and a fix is currently being deployed.

3. 26 мая 2026 г. в 14:20 UTCmonitoring

   A fix has been deployed and we are currently monitoring its impact.

4. 26 мая 2026 г. в 15:05 UTCresolved

   This incident has been resolved. Widget colour settings are now correctly reflecting in production as expected.

1. 8 мая 2026 г. в 01:20 UTCinvestigating

   Upstream cloud provider reporting elevated errors and latency

2. 8 мая 2026 г. в 04:28 UTCmonitoring

   We are aware of an ongoing AWS infrastructure issue affecting one Availability Zone in the US-EAST-1 region. Some services may experience increased latency or intermittent errors while AWS continues restoration work. Our team is actively monitoring the situation

3. 9 мая 2026 г. в 18:29 UTCmonitoring

   AWS has resolved the data center issue that caused high latency and elevated errors. Our services are fully operational.

4. 9 мая 2026 г. в 18:30 UTCresolved

   Our services are fully operational.

1. 17 апреля 2026 г. в 15:34 UTCinvestigating

   A subset of users are encountering the error 'Unable to load diagram, please try again.' when attempting to access their projects.

2. 17 апреля 2026 г. в 16:12 UTCidentified

   We have identified the root cause of this issue. It is affecting projects published to the staging environment. A fix is currently under review.

3. 17 апреля 2026 г. в 16:56 UTCmonitoring

   We have deployed a fix for this issue and are actively monitoring its impact.

4. 17 апреля 2026 г. в 17:59 UTCresolved

   This incident has been resolved. Projects are now loading as expected.

1. 31 марта 2026 г. в 15:18 UTCinvestigating

   Chat widgets may be loading the development version of a project instead of the production version, even when the version ID is set to production. Our team is actively investigating.

2. 31 марта 2026 г. в 16:40 UTCresolved

   This issue has been resolved. Widgets are now correctly loading the production version of projects as expected.

1. 13 марта 2026 г. в 15:39 UTCinvestigating

   Analytics data may be slow or missing during this period. Does not affect creator, live agents or transcripts.

2. 13 марта 2026 г. в 15:48 UTCidentified

   Transcripts affected, no new logs can currently be saved. Does not affect creator, live agents.

3. 13 марта 2026 г. в 19:37 UTCmonitoring

   Transcripts logs are now being properly captured, but still issues with displaying/fetching them.

4. 13 марта 2026 г. в 20:58 UTCresolved

   transcripts working as normal, currently recovering transcripts

1. 12 марта 2026 г. в 19:26 UTCinvestigating

   We have received multiple reports of users encountering the error "Could not compile your agent, please try again later" when attempting to run or publish their project.

2. 13 марта 2026 г. в 01:39 UTCmonitoring

   A fix has been deployed for this issue. We are monitoring the system to confirm stability and to identify any remaining edge cases.

3. 13 марта 2026 г. в 13:07 UTCresolved

   The issue has been resolved and services are operating normally.

1. 27 февраля 2026 г. в 15:18 UTCinvestigating

   We identified an issue this morning affecting the opening of workspaces and projects. In cases where projects did open successfully, workflows were not visible. Our engineering team has identified the cause and is actively deploying a solution. We will provide an update once the fix has been fully implemented and verified. Thank you for your patience.

2. 27 февраля 2026 г. в 15:25 UTCresolved

   Services are restored.

1. 23 февраля 2026 г. в 15:26 UTCinvestigating

   Multiple users are experiencing issues with projects not loading in the Creator app.

2. 23 февраля 2026 г. в 15:48 UTCmonitoring

   A database restart has been completed and services are now operating normally. We are actively monitoring for stability.

3. 23 февраля 2026 г. в 16:03 UTCresolved

   Services are operational, and the incident is now resolved.

1. 16 февраля 2026 г. в 18:55 UTCinvestigating

   Multiple users report that agents are unable to retrieve information from knowledge base sources.

2. 16 февраля 2026 г. в 19:42 UTCidentified

   We have identified the root cause of the issue and are in the process of deploying a fix.

3. 16 февраля 2026 г. в 20:09 UTCresolved

   The fix has been successfully deployed and the incident is now resolved. All systems are operating normally.

1. 12 февраля 2026 г. в 02:40 UTCinvestigating

   Attempting to load a project shows a spinner and fails to load

2. 12 февраля 2026 г. в 03:21 UTCmonitoring

   We've identified the issue and are implementing a fix. Service is restored but could be degraded while it catches up.

3. 12 февраля 2026 г. в 05:08 UTCresolved

   Services are restored.

1. 30 января 2026 г. в 11:59 UTCinvestigating

   Currently, we are experiencing an issue on our platform that prevents people from opening their projects. Live agents are not impacted

2. 30 января 2026 г. в 12:11 UTCresolved

   The issue has been resolved. Voiceflow applied several optimizations to its internal database, and following these changes, some services temporarily stopped connecting to the transcripts database. Live agents continued to operate as expected. The only impact occurred when opening a project in the Creator tool, and some transcripts generated during this period may not have been stored in the database.

1. 5 декабря 2025 г. в 09:07 UTCidentified

   Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.

2. 5 декабря 2025 г. в 10:02 UTCresolved

   Cloudflare Outage has been resolved

1. 18 ноября 2025 г. в 13:58 UTCidentified

   > Our WAF (Web Application Firewall), hosted by Cloudflare, is experiencing an outage. [This outage is affecting millions of services across the internet](https://www.cloudflarestatus.com/). The outage means that users are currently unable to login to Voiceflow and make modifications to their projects. Agents embedded into websites and connected to phone numbers may not behave as expected due to this outage affecting upstream model providers.

2. 18 ноября 2025 г. в 16:59 UTCresolved

   [The Cloudflare outage](https://www.cloudflarestatus.com/) appears to be mostly resolved, and our services are responding and stable, we will continue monitoring the situation.

1. 20 октября 2025 г. в 16:38 UTCmonitoring

   The voiceflow.com website is impacted by ongoing issues at AWS, and consequently Webflow: https://status.webflow.com/.

2. 21 октября 2025 г. в 13:14 UTCresolved

   Voiceflow.com is operational, and the Webflow incident is now resolved: https://status.webflow.com/incidents/t0q4jjjdc5qk