История сбоев Vonage Business

1. 23 октября 2026 г. в 20:19 UTCinvestigating

   Мы знаем о проблемах, которые могут повлиять на завершение входящих звонков в определенных районах по всей Канаде из-за отключения третьей стороны. Мы предоставим дополнительные обновления в течение 4 часов. Спасибо за ваше терпение и понимание. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support Затрагиваемые районы: Ньюфаундленд - Сент-Джонс Остров Принца Эдуарда Шарлоттаун Новая Шотландия - Новый Глазго Ярмут Нью-Брансуик - Фредериктон Святой Иоанн - Батерст - Эдмундстон Мирамичи Монктон

2. 23 октября 2026 г. в 22:11 UTCmonitoring

   Спасибо за ваше терпение после отключения нашего стороннего перевозчика сегодня, которое может повлиять на ваши входящие звонки в некоторые регионы Канады. Наша третья сторона определила проблему и применила первоначальные меры по смягчению последствий и продолжает сообщать о ранних признаках восстановления в пострадавших службах. Мы продолжаем работать с ними по мере восстановления. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

3. 24 октября 2026 г. в 17:31 UTCresolved

   Услуги Vonage были полностью восстановлены после вчерашнего отключения услуг, о котором сообщила наша третья сторона, которое началось в 2023-10-24 04:33 UTC. Полное разрешение инцидента подтверждено третьей стороной вступившей в силу 2023-10-23 21:59 UTC. Спасибо за ваше терпение и понимание, поскольку мы работали с нашей третьей стороной, чтобы восстановить услуги как можно быстрее. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

Автоматический перевод официального обновления инцидента.

1. 5 октября 2026 г. в 20:07 UTCinvestigating

   Мы знаем о проблеме, которая может повлиять на уведомления Vonage Mobile App. Мы работаем над тем, чтобы решить этот вопрос как можно скорее. Мы предоставим дополнительные обновления в течение следующего часа. Спасибо за ваше терпение и понимание. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

2. 5 октября 2026 г. в 20:57 UTCidentified

   Мы выявили проблему, которая может повлиять на уведомления Vonage Mobile App и ранние признаки восстановления. Мы продолжим предоставлять дальнейшие обновления здесь в течение 2 часов и до полного восстановления сервиса. Спасибо за ваше терпение и понимание. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

3. 5 октября 2026 г. в 23:40 UTCmonitoring

   Сервисы Vonage продолжают демонстрировать признаки восстановления после сегодняшнего перерыва с уведомлениями Vonage Mobile App. Мы продолжим предоставлять дополнительные обновления до 8 утра по восточному времени и до полного восстановления сервиса. Спасибо за ваше терпение и понимание, поскольку мы работаем над восстановлением услуг как можно быстрее. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

4. 6 октября 2026 г. в 13:55 UTCresolved

   Услуги Vonage были полностью восстановлены после прерывания обслуживания уведомлениями Vonage Mobile App. Спасибо за ваше терпение и понимание, так как мы работали над восстановлением услуг как можно быстрее. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

Автоматический перевод официального обновления инцидента.

1. 3 сентября 2026 г. в 18:32 UTCinvestigating

   Мы знаем о проблемах, которые могут повлиять на изменения функции учетной записи. Мы работаем над тем, чтобы решить этот вопрос как можно скорее. Мы предоставим дополнительные обновления в течение следующего часа. Спасибо за ваше терпение и понимание. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

2. 3 сентября 2026 г. в 18:40 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

3. 3 сентября 2026 г. в 18:45 UTCidentified

   Мы определили проблему, которая может повлиять на модификации функций учетной записи и примененные первоначальные меры по смягчению последствий. Мы продолжим предоставлять дальнейшие обновления в течение следующего часа и до восстановления полного обслуживания. Спасибо за ваше терпение и понимание. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

4. 3 сентября 2026 г. в 18:59 UTCmonitoring

   Услуги Vonage продолжают демонстрировать признаки восстановления после сегодняшних изменений функции учетной записи, влияющих на прерывание. Мы продолжим предоставлять дальнейшие обновления здесь в течение следующего часа и до полного восстановления сервиса. Спасибо за ваше терпение и понимание, поскольку мы работаем над восстановлением услуг как можно быстрее. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

5. 3 сентября 2026 г. в 19:46 UTCresolved

   Услуги Vonage были полностью восстановлены после сегодняшнего перерыва в обслуживании. Полное разрешение подтверждено вступившим в силу 2026-09-03 18:45 UTC. Спасибо за ваше терпение и понимание, так как мы работали над восстановлением услуг как можно быстрее. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

Автоматический перевод официального обновления инцидента.

1. 8 июля 2026 г. в 18:58 UTCinvestigating

   Мы знаем о проблемах, которые могут повлиять на ваши подписи голосовой почты. Мы работаем над тем, чтобы решить этот вопрос как можно скорее. Мы предоставим дополнительные обновления в течение следующих двух часов. Спасибо за ваше терпение и понимание. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

2. 8 июля 2026 г. в 19:58 UTCinvestigating

   Мы работаем над решением проблемы, которая может повлиять на ваши подписи голосовой почты. Мы продолжим предоставлять дальнейшие обновления здесь. Спасибо за ваше терпение и понимание. Если у вас есть какие-либо вопросы, пожалуйста, свяжитесь с https://www.vonage.com/support/

3. 9 июля 2026 г. в 13:34 UTCmonitoring

   Мы определили проблему, влияющую на ваши услуги голосовой почты, и мы видим ранние признаки восстановления. Спасибо за ваше терпение и понимание. Если у вас есть какие-либо вопросы или проблема сохраняется, пожалуйста, свяжитесь с https://www.vonage.com/support/

4. 9 июля 2026 г. в 22:08 UTCresolved

   Услуги Vonage были полностью восстановлены после проблемы, влияющей на транскрипцию голосовой почты. Мы ценим ваше терпение и понимание, пока мы работали над тем, чтобы решить эту проблему как можно быстрее. Если у вас есть какие-либо дополнительные вопросы или проблемы, пожалуйста, не стесняйтесь обращаться к нашей команде поддержки на vonage.com/support.

Автоматический перевод официального обновления инцидента.

1. 5 июля 2026 г. в 15:49 UTCinvestigating

   We are aware of issues that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

2. 5 июля 2026 г. в 16:25 UTCidentified

   We are working to resolve the issue that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support https://www.vonage.com/support/

3. 5 июля 2026 г. в 16:52 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in the ability to access the API Manager website at https://apimanager.uc.vonage.com. Please retest and if you have any questions, please contact Vonage Support.

4. 5 июля 2026 г. в 17:59 UTCresolved

   Vonage services have been fully restored following today’s service interruption of the API Manager website at https://apimanager.uc.vonage.com. Full resolution has been confirmed. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions please contact Vonage Support.

1. 30 июня 2026 г. в 12:18 UTCresolved

   Last week, a service update was applied that inadvertently caused inbound failures for Short Codes, One Time Passwords (OTP) and Multi-Factor Authentication (MFA). The update has since been rolled back, and service has been fully restored. We will follow up with more information on future service changes, so that any impact is communicated in advance. We apologize for any inconvenience this may have caused. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/]

1. 3 июня 2026 г. в 18:39 UTCidentified

   We are aware of issues that may be impacting order and payment processing for VBC. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 3 июня 2026 г. в 20:21 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption impacting order and payment processing for VBC. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

3. 4 июня 2026 г. в 13:04 UTCresolved

   Vonage services have been fully restored following yesterday’s service outage regarding order and payment processing for VBC. Full resolution has been confirmed effective. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 3 июня 2026 г. в 16:09 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue. Inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected.

2. 3 июня 2026 г. в 18:02 UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers. We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 3 июня 2026 г. в 19:20 UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers in the areas below: Stoney Point (ON) Windsor(ON) Wheatley(ON) Chatham(ON) Tecumseh(ON) Kingsville(ON) Leamington(ON) We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 3 июня 2026 г. в 20:24 UTCmonitoring

   Thank you for your patience following our third party carrier outage earlier today which may have impacted your inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/

5. 4 июня 2026 г. в 13:03 UTCresolved

   Vonage services have been fully restored following yesterday’s service outage reported by our third party. The full resolution of the incident has been confirmed by our third party effectively. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 20 апреля 2026 г. в 15:27 UTCinvestigating

   We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 20 апреля 2026 г. в 15:46 UTCidentified

   We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 20 апреля 2026 г. в 17:07 UTCresolved

   Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 16 апреля 2026 г. в 12:56 UTCinvestigating

   We are aware of issues that may be impacting your ability to log into the Admin Portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 16 апреля 2026 г. в 13:19 UTCidentified

   We have identified the issue that may be impacting your ability to log into the Admin Portal and are seeing early signs of recovery. We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

3. 16 апреля 2026 г. в 13:25 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 апреля 2026 г. в 13:32 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with logging into a subset of Vonage services. We'll continue to monitor our service levels until full service is restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

5. 16 апреля 2026 г. в 15:09 UTCresolved

   Vonage services have been fully restored following today’s service interruption with logging into a subset of Vonage services. Full resolution has been confirmed effective 2026-04-16 13:14 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 15 апреля 2026 г. в 21:38 UTCinvestigating

   We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 15 апреля 2026 г. в 22:24 UTCmonitoring

   Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

3. 15 апреля 2026 г. в 23:08 UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

4. 16 апреля 2026 г. в 13:45 UTCresolved

   Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support

1. 14 апреля 2026 г. в 19:02 UTCresolved

   We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.

1. 31 марта 2026 г. в 23:14 UTCinvestigating

   We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.

2. 1 апреля 2026 г. в 00:52 UTCinvestigating

   We are working to resolve the issue that may be impacting order processing of new accounts.  We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

3. 1 апреля 2026 г. в 11:59 UTCidentified

   We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

4. 1 апреля 2026 г. в 14:17 UTCresolved

   Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 21 января 2026 г. в 15:19 UTCinvestigating

   We are aware of issues that may be impacting your SMS functionality. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the hour. Thank you for your patience and understanding.

2. 21 января 2026 г. в 16:18 UTCinvestigating

   Our engineering team is working to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

3. 21 января 2026 г. в 20:21 UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

4. 21 января 2026 г. в 21:23 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and is working on mitigating the issue. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding

5. 22 января 2026 г. в 00:34 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

6. 22 января 2026 г. в 04:09 UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

7. 22 января 2026 г. в 05:31 UTCidentified

   Vonage services continue to show signs of recovery following the interruption in SMS Messages. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

8. 22 января 2026 г. в 07:19 UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are now showing signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We will share the next update by 5 am ET or sooner if there are any significant changes. Thank you for your patience and understanding as we work to restore services as quickly as possible.

9. 22 января 2026 г. в 10:24 UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

10. 22 января 2026 г. в 14:56 UTCidentified

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

11. 23 января 2026 г. в 02:11 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

12. 23 января 2026 г. в 03:10 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next few hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

13. 23 января 2026 г. в 05:07 UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

14. 23 января 2026 г. в 06:13 UTCmonitoring

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

15. 26 января 2026 г. в 14:25 UTCresolved

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

1. 21 января 2026 г. в 04:41 UTCinvestigating

   We are currently investigating the issue.

2. 21 января 2026 г. в 04:43 UTCinvestigating

   - Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

3. 21 января 2026 г. в 17:21 UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

4. 21 января 2026 г. в 17:59 UTCidentified

   Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

5. 21 января 2026 г. в 19:14 UTCmonitoring

   The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

6. 22 января 2026 г. в 15:27 UTCresolved

   This incident has been resolved.

1. 20 октября 2025 г. в 10:42 UTCidentified

   Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

2. 20 октября 2025 г. в 10:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 20 октября 2025 г. в 11:35 UTCmonitoring

   Following a service disruption reported by Amazon Web Services (AWS), we are monitoring the impact to some Vonage services, which may have affected your VBC service. AWS has applied initial mitigations and are reporting early signs of recovery. We are engaged with AWS as recovery continues. We will provide further updates as more information becomes available and once full service is restored. Thank you for your patience and understanding.

4. 20 октября 2025 г. в 12:14 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied initial mitigations, and are reporting early signs of recovery across affected services. We remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your continued patience and understanding.

5. 20 октября 2025 г. в 13:13 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 20 октября 2025 г. в 21:05 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

7. 20 октября 2025 г. в 23:08 UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored. Thank you for your continued patience and understanding.

8. 21 октября 2025 г. в 00:09 UTCresolved

   Vonage services have been fully restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET. We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.

1. 15 октября 2025 г. в 17:06 UTCinvestigating

   Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

2. 15 октября 2025 г. в 17:06 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 октября 2025 г. в 17:12 UTCidentified

   Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

4. 15 октября 2025 г. в 18:07 UTCidentified

   We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

5. 15 октября 2025 г. в 19:03 UTCidentified

   Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

6. 15 октября 2025 г. в 20:07 UTCidentified

   Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

7. 15 октября 2025 г. в 21:04 UTCidentified

   Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

8. 15 октября 2025 г. в 22:50 UTCmonitoring

   Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

9. 16 октября 2025 г. в 12:01 UTCresolved

   This incident has been resolved.

1. 6 октября 2025 г. в 19:58 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.

2. 6 октября 2025 г. в 20:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 октября 2025 г. в 22:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 октября 2025 г. в 23:38 UTCresolved

   The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.

1. 11 сентября 2025 г. в 14:41 UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.

2. 11 сентября 2025 г. в 14:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 сентября 2025 г. в 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 сентября 2025 г. в 14:53 UTCresolved

   This incident has been resolved.

1. 5 сентября 2025 г. в 21:38 UTCinvestigating

   Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations. The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift. Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected. Information that may be affected While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases. What is being done We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers. What customers should do As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately. Customer support Customers with questions should contact the Support Team.

2. 29 октября 2025 г. в 18:14 UTCresolved

   This incident has been resolved.