История сбоев Webdam

1. 14 сентября 2026 г. в 16:20 UTCinvestigating

   Мы активно расследуем инцидент, вызывающий периодические ошибки 502 Bad Gateway, задержку навигации и задержку загрузки / выгрузки для пользователей Webdam. В то время как наша команда инженеров работает над выявлением первопричины в бэкэнд-инфраструктуре, пользователи могут попробовать обновить свою страницу в качестве временного обходного пути. Мы предоставим дополнительные обновления по мере поступления дополнительной информации.

2. 14 сентября 2026 г. в 16:21 UTCinvestigating

   Мы продолжаем расследование этого вопроса.

3. 14 сентября 2026 г. в 17:16 UTCidentified

   Этот вопрос был определен, и в настоящее время осуществляется исправление.

4. 14 сентября 2026 г. в 19:33 UTCmonitoring

   Реализовано исправление, и мы следим за результатами.

5. 14 сентября 2026 г. в 21:55 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 16 января 2026 г. в 23:07 UTCinvestigating

   We are currently experiencing issues with downloads. We are working hard on the solution of this problem and will keep you updated on the progress.

2. 16 января 2026 г. в 23:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 января 2026 г. в 00:12 UTCresolved

   This incident has been resolved.

1. 20 октября 2025 г. в 21:33 UTCinvestigating

   There are ongoing issues related to uploads and downloads due to the ongoing AWS incident. Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.

2. 21 октября 2025 г. в 00:32 UTCmonitoring

   The issue surrounding delays for uploading and downloading assets has been resolved. We will continue to monitor this situation. There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.

3. 21 октября 2025 г. в 17:57 UTCresolved

   This incident has been resolved.

1. 13 августа 2025 г. в 17:40 UTCinvestigating

   We are currently investigating reports that Webdam is not loading.

2. 13 августа 2025 г. в 18:25 UTCresolved

   A fix has been implemented, and we are monitoring the results.

1. 11 апреля 2025 г. в 15:52 UTCinvestigating

   We are currently investigating issues.

2. 11 апреля 2025 г. в 16:21 UTCidentified

   The issue has been identified, and we are working on a solution.

3. 11 апреля 2025 г. в 18:02 UTCidentified

   We are continuing to work on a fix for this issue.

4. 11 апреля 2025 г. в 20:29 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 11 апреля 2025 г. в 23:01 UTCresolved

   The incident has been resolved.

1. 25 февраля 2025 г. в 21:13 UTCinvestigating

   We are investigating reports of delayed or not receiving email notifications.

2. 25 февраля 2025 г. в 22:37 UTCidentified

   The issue has been identified, and we are working on a solution.

3. 26 февраля 2025 г. в 16:36 UTCmonitoring

   A fix has been implemented, and we are monitoring the results of email deliveries.

4. 26 февраля 2025 г. в 20:00 UTCmonitoring

   We are continuing to monitor the email deliveries. However, if you feel like you are having issues, please get in touch with [email protected] for assistance.

5. 28 февраля 2025 г. в 00:21 UTCmonitoring

   We have rolled out a fix to address email delivery issues. However, depending on your email security tools, our emails may still be blocked. We are actively working with our email vendor to resolve this at their level. If you're encountering any issues or need further assistance, please reach out to us at [email protected].

6. 1 марта 2025 г. в 00:58 UTCmonitoring

   We have rolled out a fix to address email delivery. However, our emails may still be blocked depending on your email security tools. We are continuing to collaborate with our email vendor to address this issue at their level. If you encounter any issues or need further assistance, please get in touch with us at [email protected].

7. 3 марта 2025 г. в 20:48 UTCresolved

   This incident has been resolved. Email delivery is now functional.

1. 4 ноября 2024 г. в 18:37 UTCinvestigating

   We are currently investigating this issue.

2. 4 ноября 2024 г. в 19:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 ноября 2024 г. в 19:42 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 4 ноября 2024 г. в 19:49 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 4 ноября 2024 г. в 20:56 UTCresolved

   The incident around assets stuck processing has been resolved.

1. 19 сентября 2024 г. в 22:09 UTCinvestigating

   Brand Portal is accessible, but if users encounter an error, please have them refresh the page. We are currently investigating API errors connected with integration access.

2. 19 сентября 2024 г. в 23:26 UTCidentified

   The issue for Brand Portal access has been identified, and a fix is being implemented.

3. 19 сентября 2024 г. в 23:42 UTCmonitoring

   A fix has been implemented for BP access and API errors. We are monitoring the results.

4. 20 сентября 2024 г. в 15:50 UTCidentified

   The team has identified issues with access to Brand Portal and integration, and a fix is being implemented.

5. 20 сентября 2024 г. в 17:45 UTCidentified

   We are actively working on implementing a fix for all the affected servers.

6. 20 сентября 2024 г. в 23:19 UTCmonitoring

   API is now operational; we're still addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).

7. 23 сентября 2024 г. в 14:02 UTCmonitoring

   We are addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).

8. 23 сентября 2024 г. в 16:58 UTCidentified

   We are addressing intermittent timeouts with the Brand Portal. But if users encounter an error, please have them refresh the page. We are currently investigating API errors.

9. 24 сентября 2024 г. в 00:46 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

10. 24 сентября 2024 г. в 21:42 UTCmonitoring

    We are continuing to monitor the results of our fix. If you experience any errors, please contact Support.

11. 26 сентября 2024 г. в 17:31 UTCidentified

    The team has identified issues and a fix is being implemented.

12. 26 сентября 2024 г. в 20:57 UTCmonitoring

    A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability. If you encounter any errors, please contact Support.

13. 26 сентября 2024 г. в 20:57 UTCmonitoring

    We are continuing to monitor for any further issues.

14. 27 сентября 2024 г. в 23:36 UTCmonitoring

    A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability and have confirmed a reduction in errors. If you encounter an error logging in, please refresh your web browser. If an API call fails with a 5xx error, retrying the call should be successful.

15. 30 сентября 2024 г. в 15:25 UTCinvestigating

    While a potential cause was previously identified, related problems persist. Our teams are actively working on further solutions and monitoring the situation closely. As a temporary workaround, refreshing the page or retrying the API call should resolve the issue. We will provide updates as new information becomes available.

16. 30 сентября 2024 г. в 15:42 UTCidentified

    As a temporary workaround, refreshing the page or retrying the API call should resolve the issue. The team has identified issues and a fix is being implemented.

17. 1 октября 2024 г. в 23:19 UTCmonitoring

    The API is now operational, but you may still encounter some login/logout errors in BP/Core as the system works through the backlog. We are actively monitoring the situation to ensure everything stabilizes as quickly as possible.

18. 3 октября 2024 г. в 17:37 UTCinvestigating

    We are conducting further investigation into the BP/Core performance. While BP/Core is currently accessible, please refresh the page if users experience any errors. The API remains operational.

19. 3 октября 2024 г. в 20:34 UTCidentified

    The BP/Core issue has been identified and a fix is being implemented. The API remains operational.

20. 7 октября 2024 г. в 18:50 UTCinvestigating

    We are having issues with Single Sign-On (SSO) login and logout functionalities. Our engineering team is investigating the problem and working on a fix. In the meantime, you may try the following steps to mitigate the problem: - Refresh your page - Clear your cache and cookies - Use a different browser

21. 8 октября 2024 г. в 16:54 UTCidentified

    We have identified the issue, and we are currently upgrading our servers with a fix.

22. 9 октября 2024 г. в 16:05 UTCinvestigating

    While a potential cause was previously identified, related problems persist. We are conducting further investigation into patterns with the BP/Core SSO and local users login and logout functionalities.

23. 11 октября 2024 г. в 17:58 UTCinvestigating

    We are continuing our investigation with login and logout issues. Please refresh your webpage as a temporary workaround.

24. 14 октября 2024 г. в 17:54 UTCidentified

    Our engineering team has identified the issue with our servers and will be implementing a fix. Portals should begin to see improvements following this update.

25. 15 октября 2024 г. в 00:13 UTCmonitoring

    Our engineering team has implemented a fix for our servers, and we are now monitoring server behavior closely.

26. 15 октября 2024 г. в 18:41 UTCmonitoring

    We are still monitoring the fix that has been implemented. If you continue to encounter issues, please try the following steps: Clear your cache and cookies. Remove any bookmarks related to the portal. Access the portal using your domain URL (e.g., your-webdam-domain.webdamdb.com).

27. 17 октября 2024 г. в 00:54 UTCresolved

    Following several identified improvement areas, we’ve seen a notable decline in error reports. As a result, we are now marking this incident as resolved. We are reclassifying it as a bug priority rather than closing it completely. We will continue to work on this in our current sprint. Future updates will be communicated directly through your support ticket rather than via this status page. Please submit a support ticket if you are still experiencing this issue and haven’t yet reported it. This will help our teams focus on higher-priority issues impacting the platform. Thank you for your understanding and cooperation.

1. 2 сентября 2024 г. в 08:57 UTCinvestigating

   We have identified the issue and a fix is being implemented.

2. 2 сентября 2024 г. в 09:09 UTCmonitoring

   A fix has been implemented and we are continuing to monitor for any further issues.

3. 2 сентября 2024 г. в 13:08 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2 сентября 2024 г. в 13:20 UTCresolved

   This incident has been resolved.

1. 29 июля 2024 г. в 14:02 UTCinvestigating

   We are currently investigating reports that Webdam is not loading.

2. 29 июля 2024 г. в 14:08 UTCidentified

   The issue has been identified, and a fix has been implemented.

3. 29 июля 2024 г. в 14:15 UTCidentified

   We are continuing to work on a fix for this issue.

4. 29 июля 2024 г. в 14:30 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 29 июля 2024 г. в 18:48 UTCresolved

   The incident has been resolved.

1. 22 июля 2024 г. в 07:58 UTCinvestigating

   We are currently investigating this issue.

2. 22 июля 2024 г. в 10:47 UTCidentified

   the issue has been identified, and a fix is being implemented.

3. 22 июля 2024 г. в 10:56 UTCmonitoring

   The fix has been implemented, and we are monitoring the results.

4. 22 июля 2024 г. в 17:05 UTCresolved

   This incident has been resolved.

1. 19 июля 2024 г. в 16:01 UTCinvestigating

   We are currently investigating this issue.

2. 19 июля 2024 г. в 16:08 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 июля 2024 г. в 16:25 UTCidentified

   Due to the global Cloudstrike issue, Workstream proofing is currently unavailable. We will provide an update once we have more information.

4. 19 июля 2024 г. в 22:29 UTCmonitoring

   A 3rd party fix has been implemented, and we are monitoring the results.

5. 20 июля 2024 г. в 00:24 UTCresolved

   This incident has been resolved.

1. 10 июля 2024 г. в 15:37 UTCinvestigating

   We are currently investigating this issue.

2. 10 июля 2024 г. в 16:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 июля 2024 г. в 16:22 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10 июля 2024 г. в 16:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 10 июля 2024 г. в 16:59 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 10 июля 2024 г. в 18:09 UTCresolved

   This incident has been resolved.

1. 1 июля 2024 г. в 16:34 UTCinvestigating

   We are currently investigating this issue.

2. 1 июля 2024 г. в 16:43 UTCinvestigating

   While we are investigating a single download issue, batch download requests are still operational and can be used if needed.

3. 1 июля 2024 г. в 18:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 июля 2024 г. в 19:07 UTCidentified

   We are continuing to work on a fix for single download requests and asset processing.

5. 1 июля 2024 г. в 21:23 UTCmonitoring

   A fix has been implemented and single downloads are working, there is a processing delay due the system backlog catching up and we expect it to finish processing within a few hours.

6. 2 июля 2024 г. в 13:13 UTCresolved

   This incident has been resolved.

1. 20 июня 2024 г. в 18:01 UTCinvestigating

   We are currently investigating this issue.

2. 20 июня 2024 г. в 20:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 июня 2024 г. в 13:49 UTCresolved

   This incident has been resolved.

1. 14 июня 2024 г. в 15:16 UTCinvestigating

   We are currently investigating brand portal view not fully loading.

2. 14 июня 2024 г. в 16:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 июня 2024 г. в 19:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 июня 2024 г. в 19:42 UTCresolved

   This incident has been resolved.

1. 11 июня 2024 г. в 22:05 UTCinvestigating

   We are currently investigating this issue

2. 11 июня 2024 г. в 22:12 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 июня 2024 г. в 23:03 UTCidentified

   The issue has been identified, and a fix is being developed.

4. 12 июня 2024 г. в 01:49 UTCidentified

   A fix has been identified and is being reviewed

5. 12 июня 2024 г. в 15:53 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

6. 13 июня 2024 г. в 16:16 UTCresolved

   This issue has been confirmed to be resolved.

1. 10 июня 2024 г. в 20:32 UTCinvestigating

   We are currently investigating download request delays.

2. 10 июня 2024 г. в 20:44 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 июня 2024 г. в 20:46 UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 10 июня 2024 г. в 22:08 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 11 июня 2024 г. в 00:47 UTCresolved

   The incident has been resolved.

1. 21 мая 2024 г. в 14:44 UTCinvestigating

   We are currently investigating a report of latency in accessing the DAM

2. 21 мая 2024 г. в 15:31 UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 21 мая 2024 г. в 17:27 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

4. 21 мая 2024 г. в 22:16 UTCresolved

   This incident has been resolved.

1. 15 мая 2024 г. в 19:31 UTCinvestigating

   We are currently investigating this issue.

2. 15 мая 2024 г. в 20:45 UTCinvestigating

   A fix has been implemented, and we are monitoring the results.

3. 15 мая 2024 г. в 22:37 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

4. 16 мая 2024 г. в 16:51 UTCresolved

   This incident for download request has been resolved.