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    История сбоев Wink

    48 Wink incidents · март 2019 г. — official updates, affected components, duration and resolution details.

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    App notifications not being received

    Начало 16 сентября 2024 г. в 17:41 UTC · 90d 9h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Wink Core API
    1. 16 сентября 2024 г. в 17:41 UTCinvestigating

      We are currently investigating this issue.

    2. 12 декабря 2024 г. в 16:44 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 декабря 2024 г. в 03:18 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 26 июня 2024 г. в 00:20 UTC · 18h 11m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 26 июня 2024 г. в 00:20 UTCinvestigating

      We are currently investigating this issue.

    2. 26 июня 2024 г. в 17:18 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 июня 2024 г. в 18:31 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 18 декабря 2023 г. в 16:58 UTC · 9d 4h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 18 декабря 2023 г. в 16:58 UTCinvestigating

      We are currently investigating an issue with controlling Hub-connected devices.

    2. 22 декабря 2023 г. в 23:40 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 декабря 2023 г. в 19:14 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 декабря 2023 г. в 21:19 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 7 октября 2023 г. в 22:32 UTC · 3d 0h

    OutageКритический инцидент
    Затронутые компоненты
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 7 октября 2023 г. в 22:32 UTCinvestigating

      We are investigating issues with logging in and controlling devices.

    2. 10 октября 2023 г. в 16:31 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 октября 2023 г. в 23:11 UTCresolved

      This incident has been resolved.

    Hub API Connectivity Issues

    Начало 29 августа 2023 г. в 02:49 UTC · 3d 3h

    Pending
    Затронутые компоненты
    Alexa IntegrationGoogle Home IntegrationWink Hub API
    1. 29 августа 2023 г. в 02:49 UTCinvestigating

      We are currently investigating this issue.

    2. 1 сентября 2023 г. в 06:35 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 4 августа 2023 г. в 15:43 UTC · 3d 0h

    OutageКритический инцидент
    Затронутые компоненты
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration
    1. 4 августа 2023 г. в 15:43 UTCinvestigating

      We are currently investigating an issue with accessing and controlling Wink-connected devices.

    2. 4 августа 2023 г. в 21:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 августа 2023 г. в 00:53 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7 августа 2023 г. в 16:08 UTCresolved

      This incident has been resolved.

    Wink App & Device Connectivity/Control Issues

    Начало 13 мая 2023 г. в 01:12 UTC · 25d 13h

    OutageКритический инцидент
    Затронутые компоненты
    Wink Core APIAlexa IntegrationGoogle Home Integration
    1. 13 мая 2023 г. в 01:12 UTCinvestigating

      We are currently investigating issues with logging into/controlling devices within the Wink App as well as voice commands failing.

    2. 13 мая 2023 г. в 01:14 UTCinvestigating

      We are continuing to investigate this issue.

    3. 15 мая 2023 г. в 21:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6 июня 2023 г. в 03:18 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 6 июня 2023 г. в 14:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 7 июня 2023 г. в 15:07 UTCresolved

      This incident has been resolved.

    Philips Hue Control Issues

    Начало 29 марта 2023 г. в 13:39 UTC · 7d 7h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Wink Core API
    1. 29 марта 2023 г. в 13:39 UTCinvestigating

      We are investigating an incident affecting some accounts which is preventing control and re-linking of Philips Hue devices.

    2. 5 апреля 2023 г. в 21:06 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 14 ноября 2022 г. в 17:46 UTC · 179d 7h

    OutageКритический инцидент
    Затронутые компоненты
    Wink Core API
    1. 14 ноября 2022 г. в 17:46 UTCinvestigating

      We are currently investigating this issue.

    2. 22 ноября 2022 г. в 01:13 UTCinvestigating

      We are currently investigating connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

    3. 7 января 2023 г. в 13:48 UTCinvestigating

      We are continuing to investigate intermittent connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

    4. 13 мая 2023 г. в 01:13 UTCinvestigating

      We are continuing to investigate this issue.

    5. 13 мая 2023 г. в 01:16 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 29 сентября 2022 г. в 14:46 UTC · 8d 5h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Wink Hub API
    1. 29 сентября 2022 г. в 14:46 UTCinvestigating

      We are currently investigating an issue controlling Hub-connected devices.

    2. 7 октября 2022 г. в 20:41 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 1 июля 2022 г. в 01:09 UTC · 26d 16h

    OutageКритический инцидент
    Затронутые компоненты
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 1 июля 2022 г. в 01:09 UTCidentified

      The issue has been identified and our team is working on a fix.

    2. 12 июля 2022 г. в 16:09 UTCidentified

      We are continuing to work on a fix for our connectivity issues. We will post here when we have a resolution.

    3. 22 июля 2022 г. в 15:15 UTCidentified

      A resolution is currently being applied and we anticipate that our core systems and websites will be back online in the coming days.

    4. 25 июля 2022 г. в 22:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 27 июля 2022 г. в 02:59 UTCidentified

      We have identified an issue regarding password resets, and we are working on a fix. All other issues have been resolved.

    6. 27 июля 2022 г. в 17:12 UTCresolved

      This incident has been resolved.

    Password Reset and Account Confirmation Email Disruption

    Начало 1 марта 2021 г. в 22:53 UTC · 114d 16h

    Pending
    1. 1 марта 2021 г. в 22:53 UTCinvestigating

      We are currently investigating an issue with emails not being sent for Password Resets, Account Confirmations, and Robot effects.

    2. 24 июня 2021 г. в 15:32 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 25 января 2021 г. в 14:19 UTC · 10d 5h

    OutageКритический инцидент
    Затронутые компоненты
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIWink Email SupportIFTTT Integration
    1. 25 января 2021 г. в 14:19 UTCinvestigating

      We are currently investigating an issue with Alexa control and app activity

    2. 25 января 2021 г. в 15:44 UTCinvestigating

      We are currently investigating an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.

    3. 25 января 2021 г. в 16:14 UTCinvestigating

      We are continuing to investigate this issue.

    4. 26 января 2021 г. в 01:30 UTCinvestigating

      We are continuing to investigate an issue controlling devices connected to Wink. Local Control of the Wink Hub is not affected and we encourage users to remain logged-in to their Wink Account. Please refrain from unplugging your Wink Hubs while we work to fix this issue.

    5. 27 января 2021 г. в 15:44 UTCidentified

      We have identified the issue and are working on implementing a fix. We are still encouraging our users to refrain from unplugging their Wink Hubs as Local Control is not affected.

    6. 28 января 2021 г. в 23:26 UTCidentified

      We have identified the issue and are implementing a fix.

    7. 1 февраля 2021 г. в 20:30 UTCidentified

      Progress is ongoing and we are still working toward a resolution to get all systems online. We will update this page as new information becomes available.

    8. 3 февраля 2021 г. в 16:53 UTCidentified

      We have applied a solution to resolve connectivity and we will have the services up soon. Wink Hubs will begin reconnecting in phases. We will update you all again shortly.

    9. 4 февраля 2021 г. в 16:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Most Hubs are back online.

    10. 4 февраля 2021 г. в 19:40 UTCresolved

      This incident has been resolved.

    Sensi Service Disruption

    Начало 1 декабря 2020 г. в 05:45 UTC · 2h 26m

    OutageКритический инцидент
    Затронутые компоненты
    Sensi integration
    1. 1 декабря 2020 г. в 05:45 UTCinvestigating

      Sensi is experiencing a service issue and they are currently investigating a solution. Remote access to Sensi through the Sensi App and through Wink are temporarily unavailable. The Sensi thermostat should operate your HVAC system normally.

    2. 1 декабря 2020 г. в 07:27 UTCmonitoring

      Sensi has a fix in place and are monitoring.

    3. 1 декабря 2020 г. в 08:11 UTCresolved

      This incident has been resolved.

    Google Home Integration Service Disruption

    Начало 6 октября 2020 г. в 15:23 UTC · 13m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Google Home Integration
    1. 6 октября 2020 г. в 15:23 UTCinvestigating

      Our Google Home integration is currently experiencing issues due to maintenance being performed by an upstream provider. We will update this status page when the issue is resolved

    2. 6 октября 2020 г. в 15:36 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 10 сентября 2020 г. в 22:20 UTC · 2d 2h

    OutageСерьёзный инцидент
    Затронутые компоненты
    Sensi integrationWink Core APIwink.comHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIWink Email SupportIFTTT Integration
    1. 10 сентября 2020 г. в 22:20 UTCinvestigating

      We are currently investigating an issue controlling devices connected to Wink.

    2. 11 сентября 2020 г. в 02:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 сентября 2020 г. в 22:28 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 12 сентября 2020 г. в 02:15 UTCidentified

      We have implemented a fix for wink.com and are continuing our work to bring the rest of the services online

    5. 12 сентября 2020 г. в 16:27 UTCidentified

      We are continuing to work on a fix for this issue.

    6. 12 сентября 2020 г. в 20:32 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    7. 13 сентября 2020 г. в 00:30 UTCmonitoring

      We are continuing to monitor for any further issues.

    8. 13 сентября 2020 г. в 01:19 UTCresolved

      This incident has been resolved.

    Wink Connectivity Issues

    Начало 31 июля 2020 г. в 04:36 UTC · 7h 55m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Wink Hub API
    1. 31 июля 2020 г. в 04:36 UTCinvestigating

      We are receiving reports of some Wink Hubs going offline and are investigating the issue.

    2. 31 июля 2020 г. в 12:30 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 26 июля 2020 г. в 00:44 UTC · 1h 23m

    IssuesНезначительный инцидент
    Затронутые компоненты
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationRing IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 26 июля 2020 г. в 00:44 UTCinvestigating

      We are currently investigating issues controlling Wink devices by voice and in the app.

    2. 26 июля 2020 г. в 01:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 июля 2020 г. в 01:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 июля 2020 г. в 02:07 UTCresolved

      This incident has been resolved.

    Wink Connectivity Issues

    Начало 1 июля 2020 г. в 17:58 UTC · 24m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationWink Hub APIIFTTT Integration
    1. 1 июля 2020 г. в 17:58 UTCinvestigating

      We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.

    2. 1 июля 2020 г. в 18:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 июля 2020 г. в 18:22 UTCresolved

      This incident has been resolved.

    Connectivity Issues

    Начало 26 июня 2020 г. в 18:40 UTC · 2h 40m

    OutageСерьёзный инцидент
    Затронутые компоненты
    Sensi integrationWink Core APIHoneywell integrationArlo IntegrationAlexa IntegrationGoogle Home IntegrationAugust IntegrationCanary IntegrationNest integrationIFTTT Integration
    1. 26 июня 2020 г. в 18:40 UTCinvestigating

      We are currently investigating reports of connectivity issues. This is affecting in-app commands as well as voice commands.

    2. 26 июня 2020 г. в 20:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 26 июня 2020 г. в 21:20 UTCresolved

      This incident has been resolved.