История сбоев Yotpo

1. 10 июля 2026 г. в 17:31 UTCidentified

   Мы знаем о ухудшении показателей, влияющих на лояльность Yotpo, и активно работаем над этим. Мы определили причину: наши системы пострадали от продолжающегося инцидента в LaunchDarkly, стороннем сервисе, который мы используем для настройки функций. Вы можете следить за их статусом здесь: https://status.launchdarkly.com/ Таймлайн (UTC) 16:16 UTC — LaunchDarkly начала расследование ошибок оценки флага и проблем доступности пользовательского интерфейса 16:26 UTC — LaunchDarkly определил проблему и начал внедрять исправление 17:10 UTC — LaunchDarkly подтвердила, что их веб-приложение недоступно, и что оценки доставки флага имели повышенный уровень отказов. 17:12 UTC — LaunchDarkly определил первопричину и внедряет исправление Текущее воздействие Задержки в обработке данных о лояльности (заказы, клиенты и связанные с ними потоки синхронизации) Прерывистые сбои API (деградированная производительность, а не полное отключение) Некоторые пользователи могут не иметь доступа к администратору Loyalty и перенаправляются в лобби учетной записи Yotpo. Безопасность данных: Мы не ожидаем постоянной потери данных на стороне Yotpo. Тем не менее, любой неудавшийся заказ или вызовы API-интерфейса для обработки клиентами должны быть перепроверены после восстановления обслуживания. Поставки веб-хуков Shopify, которые выходят из строя во время этого окна, также должны автоматически проверяться Shopify. Наша инженерная команда следит за ситуацией и будет публиковать обновления, когда у нас будет больше информации или когда обслуживание будет восстановлено.

2. 10 июля 2026 г. в 18:32 UTCresolved

   Инцидент, затрагивающий лояльность Йотпо, был разрешен в 18:10 UTC. Все системы работают нормально. Приносим извинения за любые неудобства. Если вы продолжаете испытывать проблемы, пожалуйста, свяжитесь с Yotpo Support.

Автоматический перевод официального обновления инцидента.

1. 9 июля 2026 г. в 11:11 UTCinvestigating

   Мы расследуем прерывание в сервисе Moderation, вызывая ошибку при попытке получить доступ к странице Moderation. Приносим свои извинения за временные неудобства. Подробнее о следующем обновлении статуса Команда поддержки Yotpo

2. 9 июля 2026 г. в 11:25 UTCmonitoring

   Реализовано исправление, и мы отслеживаем результаты.

3. 9 июля 2026 г. в 11:58 UTCresolved

   Этот инцидент был урегулирован.

Автоматический перевод официального обновления инцидента.

1. 7 июля 2026 г. в 14:02 UTCinvestigating

   We are aware of an issue preventing the Moderation page from loading in the Yotpo platform. Our team is actively investigating. Review collection and publishing are not affected.

2. 7 июля 2026 г. в 14:17 UTCresolved

   The issue affecting the Moderation page has been resolved. All moderation functionality is operating normally. We apologize for the inconvenience.

1. 30 июня 2026 г. в 11:30 UTCidentified

   We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected. Start time: 10:30 UTC (30 June 2026) Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.

2. 30 июня 2026 г. в 12:07 UTCresolved

   The incident has been resolved. Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly. End time: 12:00 UTC If you continue to experience any issues, please don't hesitate to contact our Support team through chat.

1. 29 июня 2026 г. в 09:34 UTCinvestigating

   We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026. Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.

2. 29 июня 2026 г. в 16:47 UTCmonitoring

   A fix has been implemented, and we are now monitoring the next batch of events as they are processed. If the issue is resolved, we will start working on the backfill process for the affected events. We will provide another update as soon as we have more information.

3. 30 июня 2026 г. в 16:26 UTCresolved

   The issue was resolved yesterday, and we have confirmed that the fix is working as expected. Today, June 30, we retriggered all events that were missed and affected by the incident. If you have any questions, please contact our Support team via chat.

1. 3 июня 2026 г. в 14:12 UTCinvestigating

   Start Time: 14:05 UTC We are currently experiencing issues with point redemption creation and widget display due to an ongoing Shopify outage. As a result, some customers may encounter difficulties redeeming points or viewing loyalty widgets. We are actively monitoring Shopify's progress in resolving the issue and will provide updates on our status page as more information becomes available.

2. 3 июня 2026 г. в 15:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 июня 2026 г. в 15:08 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3 июня 2026 г. в 18:56 UTCresolved

   This incident has been resolved.

1. 18 мая 2026 г. в 17:21 UTCinvestigating

   We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature. We apologize for the temporary inconvenience. More details to follow in the next status update Start Time: 12:50 PM EST The Yotpo Support Team

2. 18 мая 2026 г. в 17:35 UTCidentified

   At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores. We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share. We apologize for the inconvenience and appreciate your patience.

3. 18 мая 2026 г. в 17:50 UTCmonitoring

   Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores. No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records. We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.

4. 18 мая 2026 г. в 18:49 UTCresolved

   This incident has been resolved. Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors. End Time: 2:40 PM EST Thank you for your patience, The Yotpo Support Team

1. 18 мая 2026 г. в 02:53 UTCinvestigating

   Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

2. 18 мая 2026 г. в 06:10 UTCresolved

   This issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

1. 8 мая 2026 г. в 03:20 UTCidentified

   Overall Description of the issue and Affected Services: 1. Data ingestion from Ecommerce platforms 2. Webhook Delivery System Start Time: May 8, 2026 - 01:55 (UTC). Business Impact: Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected. We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue. If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case. The Yotpo Support Team.

2. 8 мая 2026 г. в 05:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 мая 2026 г. в 09:49 UTCresolved

   The incident has been fully resolved.

1. 23 апреля 2026 г. в 09:30 UTCinvestigating

   We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.

2. 23 апреля 2026 г. в 09:45 UTCmonitoring

   A fix has been applied, and we are currently monitoring the results.

3. 23 апреля 2026 г. в 11:15 UTCresolved

   The issue has been fully resolved, and login is now working properly.

1. 14 апреля 2026 г. в 15:11 UTCinvestigating

   Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.

2. 14 апреля 2026 г. в 16:56 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 апреля 2026 г. в 19:00 UTCresolved

   End Time 20:25 CET The issue has been resolved. Thank you for your patience!

1. 15 апреля 2026 г. в 15:22 UTCresolved

   Overall Description of the issue and Affected Services: A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails. Start Time: Wednesday, April 8, 2026, 09:00 AM UTC Business Impact: Email Delivery: A portion of the scheduled review request emails were not sent as intended. Review Submissions: A subset of delivered emails contained links that led to landing page errors, preventing successful review submissions. Components Not Impacted: Existing reviews on storefronts, onsite widgets, and other core account functionalities remained fully operational and were not affected by this incident. Mitigation Efforts and Next Steps: Resolution: Our R&D team deployed two critical fixes—one on April 11 to restore email delivery and a final fix on April 13 to repair the corrupted landing page links. Note: Some users may receive a duplicate email as a result of this necessary correction. Monitoring: We have implemented enhanced monitoring and validation checks to prevent similar data discrepancies in future infrastructure updates. We apologize for the inconvenience and appreciate your patience while we work to resolve this service disruption. The Yotpo Team

1. 8 апреля 2026 г. в 22:04 UTCinvestigating

   We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

2. 8 апреля 2026 г. в 23:30 UTCidentified

   The root cause has been identified, and our team is currently working on implementing a fix.

3. 8 апреля 2026 г. в 23:38 UTCmonitoring

   The fix has been successfully implemented, and we are actively monitoring the results.

4. 8 апреля 2026 г. в 23:57 UTCresolved

   Overall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business Impact: We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

1. 18 марта 2026 г. в 12:02 UTCinvestigating

   We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

2. 18 марта 2026 г. в 12:39 UTCmonitoring

   The incident has been fully resolved, and redemptions are now working as expected

3. 18 марта 2026 г. в 12:42 UTCresolved

   The incident has been fully resolved, and redemptions are now working as expected

1. 17 марта 2026 г. в 11:51 UTCinvestigating

   Using the store switcher to move to another store might currently not be available.

2. 17 марта 2026 г. в 11:52 UTCinvestigating

   We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

3. 17 марта 2026 г. в 11:53 UTCidentified

   Our engineering team have identified the underlying issue and are currently working on a fix.

4. 17 марта 2026 г. в 12:17 UTCmonitoring

   A fix is implemented and we're currently monitoring the behaviour.

5. 17 марта 2026 г. в 12:17 UTCresolved

   The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

1. 12 марта 2026 г. в 11:31 UTCinvestigating

   We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC

2. 12 марта 2026 г. в 11:32 UTCinvestigating

   Update on the affected components.

3. 12 марта 2026 г. в 12:02 UTCmonitoring

   The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:50:00 UTC

4. 12 марта 2026 г. в 12:07 UTCresolved

   The issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data loss occurred. Our systems have fully recovered.

1. 12 марта 2026 г. в 08:29 UTCinvestigating

   We are currently investigating the issue that affects multiple services and R&D is investigating this. Yotpo Support Team

2. 12 марта 2026 г. в 08:29 UTCinvestigating

   We are currently investigating the issue.

3. 12 марта 2026 г. в 08:57 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 марта 2026 г. в 08:57 UTCresolved

   This incident has been resolved.

1. 11 марта 2026 г. в 12:50 UTCinvestigating

   We are investigating an interruption in the orders service, causing a delay with processing orders. At the moment, some orders might be processed with a delay, but without any actual data loss. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

2. 11 марта 2026 г. в 13:02 UTCresolved

   The incident has been resolved, and order processing is back to normal

1. 11 февраля 2026 г. в 11:03 UTCinvestigating

   Using the Review Requests Dashboard might currently not be available. Start time: 11 Feb, 2026 - 11:00 AM [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

2. 11 февраля 2026 г. в 11:05 UTCidentified

   Our engineering team have identified the underlying issue and are currently working on a fix.

3. 11 февраля 2026 г. в 11:42 UTCmonitoring

   A fix is implemented and we're currently monitoring the behaviour.

4. 11 февраля 2026 г. в 11:45 UTCresolved

   The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

1. 20 декабря 2025 г. в 18:19 UTCmonitoring

   The issue impacting loyalty processing has stabilized and systems are currently operating as expected. There may still be minor delays while remaining events continue to process, but no data loss has occurred and all events are expected to complete automatically. Our engineering teams are monitoring closely and continuing to investigate the root cause to ensure ongoing stability.

2. 20 декабря 2025 г. в 19:41 UTCresolved

   The issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.