Actionstep

Legal practice management software for building firm advantage and better client experiences.

operational

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Category: Cloud

Platform: statuspage.io

Last checked: 9/8/2026, 12:01:30 AM

Components

operational

Changed: 8/27/2026, 3:14:06 AM

Canada

operational

USA (West)

operational

USA (East)

operational

United Kingdom, Middle East, Africa, and Europe

operational

Changed: 8/10/2026, 1:14:01 PM

New Zealand, Australia, and South Pacific

operational

Changed: 8/28/2026, 3:57:02 AM

Recent Incidents

Practice Management Outage AP-Southeast 2

resolved

Started: 8/28/2026, 12:17:47 AM

Ended: 8/28/2026, 4:18:51 AM

Practice Management Outage - Ap Southeast 2

resolved

Started: 8/27/2026, 11:30:28 PM

Ended: 8/27/2026, 11:45:25 PM

Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026

resolved

Started: 8/27/2026, 2:50:48 AM

Ended: 8/27/2026, 3:13:13 AM

Issue Identified – eu-west-1.actionstep.com

postmortem

Started: 8/10/2026, 12:00:41 PM

Ended: 8/10/2026, 1:11:30 PM

resolved

Started: 7/30/2026, 2:23:52 PM

Ended: 7/30/2026, 6:00:00 PM

resolved

Started: 7/30/2026, 7:39:58 AM

Ended: 7/30/2026, 10:02:10 AM

Actionstep Gmail Add-on & Logging in to the Actionstep Mobile App using Gmail.

resolved

Started: 6/3/2026, 1:38:49 AM

Ended: 6/4/2026, 12:31:20 AM

Performance degradation and 500 errors

resolved

Started: 5/22/2026, 1:25:41 AM

Ended: 5/22/2026, 6:22:44 AM

Third-Party Service Disruption – Xero

resolved

Started: 5/10/2026, 11:53:46 PM

Ended: 5/11/2026, 12:50:04 AM

502 bad gateway errors and 504 unexpected API errors

resolved

Started: 3/16/2026, 8:42:40 PM

Ended: 3/16/2026, 9:00:26 PM

Actionstep Staging System Outage - 11/03/2026

resolved

Started: 3/11/2026, 5:07:52 AM

Ended: 3/11/2026, 8:04:01 AM

Third-Party Service Outage – Microsoft 365 / Microsoft Authenticator - 22 January 2026

resolved

Started: 1/22/2026, 8:26:14 PM

Ended: 1/23/2026, 6:41:30 AM

postmortem

Started: 12/4/2025, 2:30:01 PM

Ended: 12/5/2025, 3:43:53 PM

Partial Outage - (US-West-2) - Bad Gateway Error Encountered in Actionstep Navigation – November 11, 2025

resolved

Started: 11/11/2025, 4:20:18 PM

Ended: 11/11/2025, 4:30:49 PM

Feature Degridation - us-east-1, us-west-1 - Actionstep Payments Unavailable - Nov 06 2025

postmortem

Started: 11/6/2025, 3:58:03 PM

Ended: 11/6/2025, 4:22:39 PM

Server Outage - (eu-west-1) - Users Unable to Login - Nov 06 2025

postmortem

Started: 11/6/2025, 8:45:55 AM

Ended: 11/6/2025, 9:26:52 AM

Microsoft Outage Impacting All Actionstep Servers — Oct 29 2025

postmortem

Started: 10/29/2025, 4:50:29 PM

Ended: 10/29/2025, 10:55:00 PM

Website Maintenance – actionstep.com

postmortem

Started: 10/21/2025, 11:05:55 PM

Ended: 10/21/2025, 11:40:39 PM

AWS Outage Impacting Us-East-1 - 20 October 2025

postmortem

Started: 10/20/2025, 3:39:35 PM

Ended: 10/20/2025, 8:19:47 PM

Service Interruption – AWS Outage Impacting Support Systems - 20 October 2025

postmortem

Started: 10/20/2025, 3:38:40 PM

Ended: 10/20/2025, 4:04:30 PM

Staging Environment Outage – October 13, 2025

postmortem

Started: 10/13/2025, 10:40:07 PM

Ended: 10/13/2025, 10:50:28 PM

System Interruption – All Regions – October 13, 2025

postmortem

Started: 10/13/2025, 11:33:09 AM

Ended: 10/13/2025, 12:27:32 PM

Issue Identified > Reports, document generation, and the Gmail/Outlook add-ins, which are currently unable to assign emails or finalize invoices.

resolved

Started: 10/3/2025, 8:26:18 AM

Ended: 10/3/2025, 9:22:24 AM

Multiple Feature Outages North America - 19 September 2025

postmortem

Started: 9/19/2025, 5:45:51 PM

Ended: 9/19/2025, 7:24:42 PM

Partial Server Outage - US-East-1 - August 15th 2025

resolved

Started: 8/15/2025, 6:03:01 PM

Ended: 8/15/2025, 6:16:12 PM

Issue Identified - EU-WEST 05/08/2025

postmortem

Started: 8/5/2025, 2:15:26 PM

Ended: 8/5/2025, 3:21:48 PM

Performance Issues on AP-Southeast1.Actionstep

resolved

Started: 6/30/2025, 4:30:00 AM

Ended: 6/30/2025, 4:30:00 AM

Matter/Folder Duplication upon creation - all regions

postmortem

Started: 6/24/2025, 12:30:09 AM

Ended: 6/24/2025, 3:41:41 AM

Server Outage - ap-southeast-2

postmortem

Started: 6/18/2025, 10:08:38 PM

Ended: 6/18/2025, 10:47:56 PM

UK - Server Outage (eu-west-1)

postmortem

Started: 6/9/2025, 8:20:13 AM

Ended: 6/9/2025, 11:32:17 AM

AP-Southeast-2 - Auckland Region Internet Outage

postmortem

Started: 5/15/2025, 9:52:22 PM

Ended: 5/16/2025, 4:01:22 AM

UK - Server Outage (eu-west-1)

postmortem

Started: 4/24/2025, 12:50:06 PM

Ended: 4/24/2025, 2:38:32 PM

UK - Server Outage (eu-west-1) - 22/04/2025

postmortem

Started: 4/22/2025, 9:38:59 AM

Ended: 4/22/2025, 11:28:37 AM

Performance issue on eu-west-1.actionstep

resolved

Started: 4/9/2025, 10:24:52 AM

Ended: 4/9/2025, 10:56:39 AM

Issue Resolved - server outage 27/03/2025

resolved

Started: 3/26/2025, 10:51:00 PM

Ended: 3/26/2025, 10:51:00 PM

ca-central-1 server Unexpected API Error (500) issues

resolved

Started: 9/27/2023, 1:19:22 PM

Ended: 9/27/2023, 1:21:34 PM

General Widespread Issues

resolved

Started: 9/20/2023, 9:55:05 PM

Ended: 9/20/2023, 10:48:15 PM

Temporary server outage - ap-southeast-2

resolved

Started: 9/19/2023, 9:40:43 PM

Ended: 9/19/2023, 9:51:09 PM

Temporary server outage

resolved

Started: 9/18/2023, 9:45:35 PM

Ended: 9/19/2023, 4:02:09 AM

Temporary server outage

resolved

Started: 9/18/2023, 9:44:03 PM

Ended: 9/18/2023, 9:44:03 PM

US-East Slowness

resolved

Started: 8/24/2023, 5:05:39 PM

Ended: 8/24/2023, 5:40:58 PM

Email & Actions inaccessible

resolved

Started: 8/8/2023, 3:09:25 AM

Ended: 8/8/2023, 3:28:50 AM

Reported outage with Microsoft 365 servers

resolved

Started: 6/5/2023, 8:33:22 PM

Ended: 6/7/2023, 4:03:54 PM

Southeast-2 server Unexpected API Error (500) issues

resolved

Started: 4/26/2023, 10:59:32 PM

Ended: 4/27/2023, 12:58:03 AM

Southeast-2 server issuers

resolved

Started: 4/25/2023, 9:01:27 PM

Ended: 4/26/2023, 4:54:37 AM

Servers Bad Gateway Error

resolved

Started: 4/16/2023, 10:45:21 PM

Ended: 4/16/2023, 11:34:17 PM

South-East Servers slowness

resolved

Started: 3/6/2023, 3:18:52 AM

Ended: 3/6/2023, 4:45:16 AM

South-East Servers slowness

resolved

Started: 3/5/2023, 10:59:51 PM

Ended: 3/5/2023, 11:58:22 PM

System slowness on US -East servers

resolved

Started: 12/16/2022, 5:45:23 PM

Ended: 12/17/2022, 1:58:13 AM

Issue viewing custom data collections/fields within a matter

resolved

Started: 12/12/2022, 9:38:50 PM

Ended: 12/12/2022, 9:52:08 PM