Actionstep

    Actionstep

    Legal practice management software for building firm advantage and better client experiences.

    operational
    Visit WebsiteOfficial Status Page
    Category: Cloud
    Platform: statuspage.io
    Last checked: 10/26/2026, 11:48:39 PM

    Components

    Login / Launchpad
    operational
    Changed: 8/27/2026, 3:14:06 AM
    Canada
    operational
    USA (West)
    operational
    USA (East)
    operational
    United Kingdom, Middle East, Africa, and Europe
    operational
    Changed: 9/28/2026, 2:52:56 PM
    New Zealand, Australia, and South Pacific
    operational
    Changed: 8/28/2026, 3:57:02 AM

    Recent Incidents

    Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026
    resolved
    Started: 9/28/2026, 2:42:25 PM
    Ended: 9/28/2026, 2:50:15 PM
    Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026
    resolved
    Started: 9/21/2026, 9:00:41 PM
    Ended: 9/21/2026, 9:30:57 PM
    Practice Management Outage AP-Southeast 2
    resolved
    Started: 8/28/2026, 12:17:47 AM
    Ended: 8/28/2026, 4:18:51 AM
    Practice Management Outage - Ap Southeast 2
    resolved
    Started: 8/27/2026, 11:30:28 PM
    Ended: 8/27/2026, 11:45:25 PM
    Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026
    resolved
    Started: 8/27/2026, 2:50:48 AM
    Ended: 8/27/2026, 3:13:13 AM
    Issue Identified – eu-west-1.actionstep.com
    postmortem
    Started: 8/10/2026, 12:00:41 PM
    Ended: 8/10/2026, 1:11:30 PM
    Login Disruption (eu-west-1) – ISP Related Connectivity Issues Jul 30 2026
    resolved
    Started: 7/30/2026, 2:23:52 PM
    Ended: 7/30/2026, 6:00:00 PM
    Login Disruption (eu-west-1) – ISP Related Connectivity Issues Jul 30 2026
    resolved
    Started: 7/30/2026, 7:39:58 AM
    Ended: 7/30/2026, 10:02:10 AM
    Actionstep Gmail Add-on & Logging in to the Actionstep Mobile App using Gmail.
    resolved
    Started: 6/3/2026, 1:38:49 AM
    Ended: 6/4/2026, 12:31:20 AM
    Performance degradation and 500 errors
    resolved
    Started: 5/22/2026, 1:25:41 AM
    Ended: 5/22/2026, 6:22:44 AM
    Third-Party Service Disruption – Xero
    resolved
    Started: 5/10/2026, 11:53:46 PM
    Ended: 5/11/2026, 12:50:04 AM
    502 bad gateway errors and 504 unexpected API errors
    resolved
    Started: 3/16/2026, 8:42:40 PM
    Ended: 3/16/2026, 9:00:26 PM
    Actionstep Staging System Outage - 11/03/2026
    resolved
    Started: 3/11/2026, 5:07:52 AM
    Ended: 3/11/2026, 8:04:01 AM
    Third-Party Service Outage – Microsoft 365 / Microsoft Authenticator - 22 January 2026
    resolved
    Started: 1/22/2026, 8:26:14 PM
    Ended: 1/23/2026, 6:41:30 AM
    Login Disruption (eu-west-1) – ISP Related Connectivity Issues
    postmortem
    Started: 12/4/2025, 2:30:01 PM
    Ended: 12/5/2025, 3:43:53 PM
    Partial Outage - (US-West-2) - Bad Gateway Error Encountered in Actionstep Navigation – November 11, 2025
    resolved
    Started: 11/11/2025, 4:20:18 PM
    Ended: 11/11/2025, 4:30:49 PM
    Feature Degridation - us-east-1, us-west-1 - Actionstep Payments Unavailable - Nov 06 2025
    postmortem
    Started: 11/6/2025, 3:58:03 PM
    Ended: 11/6/2025, 4:22:39 PM
    Server Outage - (eu-west-1) - Users Unable to Login - Nov 06 2025
    postmortem
    Started: 11/6/2025, 8:45:55 AM
    Ended: 11/6/2025, 9:26:52 AM
    Microsoft Outage Impacting All Actionstep Servers — Oct 29 2025
    postmortem
    Started: 10/29/2025, 4:50:29 PM
    Ended: 10/29/2025, 10:55:00 PM
    Website Maintenance – actionstep.com
    postmortem
    Started: 10/21/2025, 11:05:55 PM
    Ended: 10/21/2025, 11:40:39 PM
    AWS Outage Impacting Us-East-1 - 20 October 2025
    postmortem
    Started: 10/20/2025, 3:39:35 PM
    Ended: 10/20/2025, 8:19:47 PM
    Service Interruption – AWS Outage Impacting Support Systems - 20 October 2025
    postmortem
    Started: 10/20/2025, 3:38:40 PM
    Ended: 10/20/2025, 4:04:30 PM
    Staging Environment Outage – October 13, 2025
    postmortem
    Started: 10/13/2025, 10:40:07 PM
    Ended: 10/13/2025, 10:50:28 PM
    System Interruption – All Regions – October 13, 2025
    postmortem
    Started: 10/13/2025, 11:33:09 AM
    Ended: 10/13/2025, 12:27:32 PM
    Issue Identified > Reports, document generation, and the Gmail/Outlook add-ins, which are currently unable to assign emails or finalize invoices.
    resolved
    Started: 10/3/2025, 8:26:18 AM
    Ended: 10/3/2025, 9:22:24 AM
    Multiple Feature Outages North America - 19 September 2025
    postmortem
    Started: 9/19/2025, 5:45:51 PM
    Ended: 9/19/2025, 7:24:42 PM
    Partial Server Outage - US-East-1 - August 15th 2025
    resolved
    Started: 8/15/2025, 6:03:01 PM
    Ended: 8/15/2025, 6:16:12 PM
    Issue Identified - EU-WEST 05/08/2025
    postmortem
    Started: 8/5/2025, 2:15:26 PM
    Ended: 8/5/2025, 3:21:48 PM
    Performance Issues on AP-Southeast1.Actionstep
    resolved
    Started: 6/30/2025, 4:30:00 AM
    Ended: 6/30/2025, 4:30:00 AM
    Matter/Folder Duplication upon creation - all regions
    postmortem
    Started: 6/24/2025, 12:30:09 AM
    Ended: 6/24/2025, 3:41:41 AM
    Server Outage - ap-southeast-2
    postmortem
    Started: 6/18/2025, 10:08:38 PM
    Ended: 6/18/2025, 10:47:56 PM
    UK - Server Outage (eu-west-1)
    postmortem
    Started: 6/9/2025, 8:20:13 AM
    Ended: 6/9/2025, 11:32:17 AM
    AP-Southeast-2 - Auckland Region Internet Outage
    postmortem
    Started: 5/15/2025, 9:52:22 PM
    Ended: 5/16/2025, 4:01:22 AM
    UK - Server Outage (eu-west-1)
    postmortem
    Started: 4/24/2025, 12:50:06 PM
    Ended: 4/24/2025, 2:38:32 PM
    UK - Server Outage (eu-west-1) - 22/04/2025
    postmortem
    Started: 4/22/2025, 9:38:59 AM
    Ended: 4/22/2025, 11:28:37 AM
    Performance issue on eu-west-1.actionstep
    resolved
    Started: 4/9/2025, 10:24:52 AM
    Ended: 4/9/2025, 10:56:39 AM
    Issue Resolved - server outage 27/03/2025
    resolved
    Started: 3/26/2025, 10:51:00 PM
    Ended: 3/26/2025, 10:51:00 PM
    ca-central-1 server Unexpected API Error (500) issues
    resolved
    Started: 9/27/2023, 1:19:22 PM
    Ended: 9/27/2023, 1:21:34 PM
    General Widespread Issues
    resolved
    Started: 9/20/2023, 9:55:05 PM
    Ended: 9/20/2023, 10:48:15 PM
    Temporary server outage - ap-southeast-2
    resolved
    Started: 9/19/2023, 9:40:43 PM
    Ended: 9/19/2023, 9:51:09 PM
    Temporary server outage
    resolved
    Started: 9/18/2023, 9:45:35 PM
    Ended: 9/19/2023, 4:02:09 AM
    Temporary server outage
    resolved
    Started: 9/18/2023, 9:44:03 PM
    Ended: 9/18/2023, 9:44:03 PM
    US-East Slowness
    resolved
    Started: 8/24/2023, 5:05:39 PM
    Ended: 8/24/2023, 5:40:58 PM
    Email & Actions inaccessible
    resolved
    Started: 8/8/2023, 3:09:25 AM
    Ended: 8/8/2023, 3:28:50 AM
    Reported outage with Microsoft 365 servers
    resolved
    Started: 6/5/2023, 8:33:22 PM
    Ended: 6/7/2023, 4:03:54 PM
    Southeast-2 server Unexpected API Error (500) issues
    resolved
    Started: 4/26/2023, 10:59:32 PM
    Ended: 4/27/2023, 12:58:03 AM
    Southeast-2 server issuers
    resolved
    Started: 4/25/2023, 9:01:27 PM
    Ended: 4/26/2023, 4:54:37 AM
    Servers Bad Gateway Error
    resolved
    Started: 4/16/2023, 10:45:21 PM
    Ended: 4/16/2023, 11:34:17 PM
    South-East Servers slowness
    resolved
    Started: 3/6/2023, 3:18:52 AM
    Ended: 3/6/2023, 4:45:16 AM
    South-East Servers slowness
    resolved
    Started: 3/5/2023, 10:59:51 PM
    Ended: 3/5/2023, 11:58:22 PM