Ada

    Ada

    Website security and protection against online threats.

    operational
    Visit WebsiteOfficial Status Page
    Category: Communication
    Platform: statuspage.io
    Last checked: 8/27/2026, 10:23:17 AM

    Components

    Data & Analytics
    operational
    Changed: 8/25/2026, 8:38:33 PM
    Dashboard
    operational
    Changed: 8/25/2026, 8:38:33 PM
    Email
    operational
    Dashboard
    operational
    Changed: 8/25/2026, 8:38:33 PM
    Social Messaging
    operational
    AI Agent
    operational
    Changed: 8/21/2026, 3:10:07 PM
    Scripted Bot
    operational
    Voice
    operational
    Changed: 7/17/2026, 1:27:31 AM
    Channels
    operational
    Changed: 7/17/2026, 1:27:31 AM
    Chat
    operational
    Changed: 7/17/2026, 1:27:31 AM
    APIs
    operational
    Changed: 7/16/2026, 11:52:06 AM
    Agent Handoffs
    operational
    Changed: 7/7/2026, 2:29:04 PM

    Recent Incidents

    Elevated latency for Conversations and Analytics (US2)
    resolved
    Started: 8/25/2026, 8:24:50 PM
    Ended: 8/25/2026, 8:35:47 PM
    Conversation View Delays
    resolved
    Started: 8/24/2026, 3:12:48 PM
    Ended: 8/24/2026, 4:23:28 PM
    Delayed AI Agent message delivery
    resolved
    Started: 8/21/2026, 1:11:54 PM
    Ended: 8/21/2026, 3:09:25 PM
    Increase in handoff rate during Playbook execution
    resolved
    Started: 8/11/2026, 1:22:59 PM
    Ended: 8/11/2026, 2:25:24 PM
    Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2
    resolved
    Started: 7/24/2026, 10:41:35 AM
    Ended: 7/24/2026, 7:32:11 PM
    Agent dashboards are unable to load.
    resolved
    Started: 7/21/2026, 2:29:11 PM
    Ended: 7/21/2026, 3:41:34 PM
    Ada Dashboard fails to load intermittently
    resolved
    Started: 7/17/2026, 12:48:39 AM
    Ended: 7/17/2026, 1:48:01 AM
    MCP server authentication is currently failing due to an outage in WorkOS
    resolved
    Started: 7/16/2026, 10:41:35 AM
    Ended: 7/16/2026, 11:49:39 AM
    Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users
    resolved
    Started: 7/14/2026, 1:31:45 PM
    Ended: 7/14/2026, 1:51:42 PM
    Some AI Agent conversations transferring to a human agent
    resolved
    Started: 7/12/2026, 11:45:13 AM
    Ended: 7/13/2026, 7:56:31 PM
    Investigating issues with Ada Dashboard - Page Loading Errors
    resolved
    Started: 7/10/2026, 4:46:48 PM
    Ended: 7/10/2026, 7:12:50 PM
    Intermittent Chatbot Loading Issues in US Cluster
    resolved
    Started: 7/9/2026, 4:44:49 AM
    Ended: 7/9/2026, 4:55:10 AM
    Oracle Handoffs are failing
    resolved
    Started: 7/7/2026, 11:54:58 AM
    Ended: 7/7/2026, 2:28:05 PM
    Delayed responses and processing for some automated interactions
    resolved
    Started: 7/6/2026, 9:33:00 PM
    Ended: 7/6/2026, 10:38:43 PM
    Handoff Failing
    resolved
    Started: 5/26/2026, 8:58:29 PM
    Ended: 5/26/2026, 10:15:53 PM
    Delay in the Conversation view
    resolved
    Started: 5/25/2026, 2:28:50 PM
    Ended: 5/25/2026, 4:04:16 PM
    Investigating issues with Ada Chat services
    resolved
    Started: 5/21/2026, 10:28:09 PM
    Ended: 5/22/2026, 12:22:51 AM
    Elevated error rates on AI Agent responses
    resolved
    Started: 5/10/2026, 7:55:10 PM
    Ended: 5/11/2026, 2:49:49 PM
    Message processing errors
    resolved
    Started: 5/5/2026, 9:01:49 PM
    Ended: 5/5/2026, 9:50:48 PM
    Investigating issues with Ada Voice service
    resolved
    Started: 5/1/2026, 4:32:47 PM
    Ended: 5/1/2026, 6:37:07 PM
    Increase in Emergency Voice Handoffs
    resolved
    Started: 4/28/2026, 7:57:32 PM
    Ended: 4/28/2026, 8:30:42 PM
    Language detection is currently showing degraded performance for language switching
    resolved
    Started: 4/24/2026, 3:06:03 PM
    Ended: 4/24/2026, 5:00:38 PM
    Investigating - Elevated Handoffs
    resolved
    Started: 4/9/2026, 10:12:04 PM
    Ended: 4/9/2026, 10:39:52 PM
    Issues with Ada's Zendesk integration are being investigated
    resolved
    Started: 4/7/2026, 3:37:19 PM
    Ended: 4/7/2026, 7:35:36 PM
    Conversation View Delays Are Being Investigated
    resolved
    Started: 4/7/2026, 3:27:14 PM
    Ended: 4/7/2026, 10:07:04 PM
    Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster
    resolved
    Started: 4/6/2026, 11:37:38 PM
    Ended: 4/7/2026, 1:10:08 AM
    Delays in Conversation View for US2 Cluster
    resolved
    Started: 4/3/2026, 4:38:45 PM
    Ended: 4/3/2026, 5:53:32 PM
    US2 Cluster ai agents failing to load chat window
    resolved
    Started: 4/3/2026, 4:32:00 PM
    Ended: 4/3/2026, 6:40:48 PM
    Admin Dashboard Not Loading for US Cluster Customers
    resolved
    Started: 4/1/2026, 1:13:35 PM
    Ended: 4/1/2026, 2:01:44 PM
    Delays in Conversations View Updates
    resolved
    Started: 3/25/2026, 5:46:45 PM
    Ended: 3/25/2026, 8:42:03 PM
    Satisfaction survey occasionally presented incorrectly
    resolved
    Started: 3/24/2026, 3:29:33 PM
    Ended: 3/24/2026, 9:02:18 PM
    Azure PTU failing midstream causing handoffs in the Unified Reasoner
    resolved
    Started: 3/5/2026, 11:51:44 PM
    Ended: 3/6/2026, 12:03:10 AM
    New connection or reconnection to Zendesk messaging not available right now
    resolved
    Started: 2/8/2026, 5:16:11 PM
    Ended: 2/8/2026, 10:04:05 PM
    Degradation in Salesforce Messaging Integration performance
    resolved
    Started: 2/5/2026, 4:50:57 PM
    Ended: 2/5/2026, 8:30:20 PM
    Degradation in Zendesk Messaging handoff integrations
    resolved
    Started: 2/2/2026, 9:33:52 PM
    Ended: 2/3/2026, 3:34:52 PM
    Degradation in Salesforce Messaging Integration performance
    resolved
    Started: 1/31/2026, 6:45:56 PM
    Ended: 1/31/2026, 7:24:04 PM
    Investigating issues with Ada Dashboard
    resolved
    Started: 1/31/2026, 10:00:44 AM
    Ended: 1/31/2026, 12:10:05 PM
    Incident with the Voice channel
    resolved
    Started: 1/22/2026, 7:03:47 PM
    Ended: 1/22/2026, 7:54:46 PM
    Knowledge articles sync is not syncing in US cluster
    resolved
    Started: 1/20/2026, 1:01:34 AM
    Ended: 1/20/2026, 2:11:59 AM
    Intermittent Issues with Ada Chat Services
    resolved
    Started: 1/7/2026, 4:20:42 PM
    Ended: 1/7/2026, 4:30:30 PM
    Delays in conversation updates
    resolved
    Started: 1/5/2026, 9:01:32 PM
    Ended: 1/6/2026, 1:25:26 AM
    Investigating issues with Ada Dashboard
    resolved
    Started: 12/15/2025, 10:48:22 PM
    Ended: 12/16/2025, 12:50:29 AM
    Delay in knowledge article updates
    resolved
    Started: 12/10/2025, 9:15:08 PM
    Ended: 12/11/2025, 12:22:30 AM
    Investigating issues with Ada Voice service
    resolved
    Started: 12/10/2025, 8:22:18 PM
    Ended: 12/10/2025, 9:06:34 PM
    Conversations update are delayed in conversation view
    resolved
    Started: 12/10/2025, 5:19:52 AM
    Ended: 12/10/2025, 6:05:01 AM
    Investigating issues with Playbooks
    resolved
    Started: 12/9/2025, 12:20:21 AM
    Ended: 12/9/2025, 1:33:19 AM
    Investigating issues with Ada Dashboard Conversations View in US
    resolved
    Started: 12/1/2025, 4:59:52 PM
    Ended: 12/2/2025, 4:17:03 AM
    Aanlytics Data Refresh DelayDelayed Data Refresh in Reporting Dashboard
    resolved
    Started: 11/21/2025, 9:26:10 AM
    Ended: 11/21/2025, 10:27:05 AM
    Investigating latency with Ada Chat services
    resolved
    Started: 11/12/2025, 5:30:34 PM
    Ended: 11/13/2025, 1:07:38 PM
    Conversation view Delay
    resolved
    Started: 11/12/2025, 2:15:57 PM
    Ended: 11/13/2025, 5:42:10 AM