55 Amplify incidents · Şubat 2025 — official updates, affected components, duration and resolution details.
7:00-8:50 arasında, mCLASS Öğrenci Online Değerlendirmelerine bir hizmet kesintisi yaşadık. Bu pencerede, öğrenciler online değerlendirmelerini başlatmalarını engelleyen bir hata mesajı almış olabilirler. Hizmet restore edildi ve izlemeye devam ediyoruz. Teşekkür ederim!
This incident has been resolved.
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Şu anda Müşteri Destek Sohbet Kanalı ile ilgili bir sorun araştırıyoruz, müşterilerin sorularına yanıt görmesini engelleyebilir. Bu konuyu deneyimliyorsanız lütfen Web Formumuz aracılığıyla bizimle iletişime geçin (https://service.amplify.com/support).
Bazı kullanıcılar bu konuda tarayıcı sayfalarını ferahlatıcı ettikten sonra rahatlamayı görüyor. Tarayıcınızı yenilemeniz ve hala bu konuyu deneyimliyorsanız, lütfen Web Form aracılığıyla Destek takımlarımıza ulaşmaya devam edin (https://service.amplify.com/support). Bu konuda çalışmaya devam ettikçe sabrınızı takdir ediyoruz. Teşekkür ederim!
Bu olay çözüldü.
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Web portalı aracılığıyla bir destek davası sunmak için bir hataya neden olabilecek bir konudur. Bu sorunla karşılaşırsanız lütfen bir web formu sunmak için https://service.amplify.com/support'e gidin. Ayrıca Destek ekibimizi doğrudan 800-823-1969'da çağırabilirsiniz veya doğrudan hesabınıza girerek bir Destek ajanıyla sohbet edebilirsiniz. Bu sayfayı bir kez bu hata mesajına neden olan sorunu çözdük.
Bir düzeltme uygulanmış ve amplify.com/support kullanarak bir Destek bileti açmak için bir akış olarak kullanmak için hiçbir engel olmamalıdır. Şimdilik izlemeye devam edeceğiz.
Bu olay çözüldü.
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Telefon sağlayıcımız geçici performans sorunları yaşıyor. Sonuç olarak, bazı inbound destek takımlarımıza çağrılar bağlantı kuramadı. Bu sorunu telefon hizmeti sağlayıcımızla takip ediyoruz. Bu arada, hesabınıza girerek veya Web Form (serv.amplify.com/s/support) ile bize ulaşın. Sabrınızı takdir ederiz ve bu sorunun yakında çözülmesini umuyoruz!
Telefon hizmeti sağlayıcımız bir düzeltme uyguluyor. İzlemeye devam ediyoruz.
Bu olay çözüldü.
Resmî olay güncellemesinden otomatik olarak çevrilmiştir.
Telefon sağlayıcımız şu anda bozulan performans sorunlarını yaşıyor. Sonuç olarak, destek takımlarımız telefonla müşterileri bağlayamaz. Bu sorunu telefon hizmeti sağlayıcımızla takip ediyoruz. Bu arada, hesabınıza girerek veya Web Form (serv.amplify.com/s/support) ile bize ulaşın. Sabrınızı takdir ederiz ve bu sorunun yakında çözülmesini umuyoruz!
Hala bu konuyu araştırıyoruz. Lütfen hesabınıza girerek veya Web Form (servis.amplify.com/s/support) ile bize ulaşın. Sabrınız için tekrar teşekkür ederiz!
Bir düzeltme uygulanır ve telefon görüşmeleri şimdi başarıyla bağlanır! İzlemeye devam edeceğiz.
Bu olay çözüldü. Tüm telefon hatları şimdi açık. Sabrınız için tekrar teşekkür ederiz!
Resmî olay güncellemesinden otomatik olarak çevrilmiştir.
We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!
We are continuing to investigate this issue.
Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!
We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.
Our scheduled maintenance has been completed. Thank you so much for your patience!
We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.
This incident has been resolved.
We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.
Yesterday evening’s scheduled maintenance was successful.
We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.
This incident has been resolved.
We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!
Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!
We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!
We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!
Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/
This incident has been resolved.
We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!
Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!
This incident has been resolved.
We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.
We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.
This incident has been resolved.
We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!
Our Engineering team has deployed a fix and users should be seeing full recovery now.
This incident has been resolved.
We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!
Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.
Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.
All services have recovered. We are continuing to monitor. Thank you again for your patience!
We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!
A fix has been implemented and we are monitoring the results.
This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!
This incident has been resolved.
Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!
This incident has been resolved.