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    50 Artsy incidents · Temmuz 2020 — official updates, affected components, duration and resolution details.

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    Slower response times for services

    Başlangıç 8 Aralık 2025 14:48 UTC · 6h 10m

    Pending
    Etkilenen bileşenler
    Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding
    1. 8 Aralık 2025 14:48 UTCinvestigating

      We are currently investigating this issue.

    2. 8 Aralık 2025 14:55 UTCinvestigating

      We are continuing to investigate this issue.

    3. 8 Aralık 2025 15:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 8 Aralık 2025 18:55 UTCmonitoring

      This incident has been resolved.

    5. 8 Aralık 2025 20:58 UTCresolved

      This incident has been resolved.

    artsy.net is down

    Başlangıç 18 Kasım 2025 12:25 UTC · 5h 54m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding
    1. 18 Kasım 2025 12:25 UTCinvestigating

      We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

    2. 18 Kasım 2025 12:26 UTCinvestigating

      We are continuing to investigate this issue.

    3. 18 Kasım 2025 12:52 UTCidentified

      An upstream service we rely on (Cloudflare) is "experiencing an internal service degradation". We'll continue to monitor their incident resolution status. We expect our own services to recover as soon as they're back up and running. For more details on the Cloudflare outage, you may visit their status page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

    4. 18 Kasım 2025 13:42 UTCmonitoring

      Artsy services have recovered and availability has returned to expected levels. We'll continue monitoring the Cloudflare outage for any further disruption.

    5. 18 Kasım 2025 18:19 UTCresolved

      This incident has been resolved.

    Image processing delays

    Başlangıç 31 Ekim 2025 15:54 UTC · 5h 7m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    ContentPartnersAuctions Bidding
    1. 31 Ekim 2025 15:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 31 Ekim 2025 16:43 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 31 Ekim 2025 21:01 UTCresolved

      This incident has been resolved.

    Degraded performance in search

    Başlangıç 20 Ekim 2025 10:16 UTC · 16m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Artsy for AndroidContentArtsy for iPhone
    1. 20 Ekim 2025 10:16 UTCinvestigating

      We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

    2. 20 Ekim 2025 10:18 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 Ekim 2025 10:32 UTCresolved

      All systems are now operating normally.

    Elevated error rates and response times on artsy.net

    Başlangıç 16 Ekim 2025 13:10 UTC · 3h 51m

    Pending
    Etkilenen bileşenler
    Content
    1. 16 Ekim 2025 13:10 UTCinvestigating

      We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

    2. 16 Ekim 2025 14:03 UTCmonitoring

      The period of high latency and 5xx errors has concluded. All systems are now operating normally. We will continue to monitor to ensure continued stability.

    3. 16 Ekim 2025 17:01 UTCresolved

      All systems are now operating normally.

    Artsy.net down

    Başlangıç 2 Ekim 2025 14:37 UTC · 3h 6m

    Pending
    Etkilenen bileşenler
    ContentE-commercePartnersAuctions Bidding
    1. 2 Ekim 2025 14:37 UTCinvestigating

      We noticed that artsy.net is breaking for many users. We are currently working on a fix

    2. 2 Ekim 2025 14:38 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2 Ekim 2025 15:00 UTCmonitoring

      Artsy.net is working fine now - we are monitoring status

    4. 2 Ekim 2025 17:43 UTCresolved

      This incident has been resolved.

    Increased latency across Artsy

    Başlangıç 19 Mayıs 2025 03:30 UTC · 0m

    OutageKritik olay
    1. 19 Mayıs 2025 17:55 UTCresolved

      This incident was resolved on Monday May 19th at 12:30pm EDT. This incident affected: Artsy for iPhone, Artsy for Android, Artsy API, Artsy Content Management System (CMS) (Content Management, Conversations, Analytics), and Artsy.net Website (Content, E-commerce, Auctions Bidding, Partners).

    Newly uploaded image Processing Delays

    Başlangıç 1 Mayıs 2025 20:32 UTC · 3h 7m

    Pending
    Etkilenen bileşenler
    Partners
    1. 1 Mayıs 2025 20:32 UTCinvestigating

      Currently investigating some delays on processing of newly uploaded images

    2. 1 Mayıs 2025 23:39 UTCinvestigating

      Image processing delays have been resolved.

    3. 1 Mayıs 2025 23:39 UTCresolved

      This incident has been resolved.

    Auctions are experiencing outage

    Başlangıç 26 Eylül 2024 14:57 UTC · 17m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Artsy for AndroidContentE-commerceArtsy for iPhoneAuctions Bidding
    1. 26 Eylül 2024 14:57 UTCinvestigating

      We are currently investigating this issue.

    2. 26 Eylül 2024 15:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 26 Eylül 2024 15:14 UTCresolved

      This incident has been resolved.

    Increased latency across Artsy

    Başlangıç 17 Eylül 2024 18:21 UTC · 49m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Artsy APIArtsy for AndroidConversationsContentE-commerceAnalyticsContent ManagementPartnersArtsy for iPhoneAuctions Bidding
    1. 17 Eylül 2024 18:21 UTCinvestigating

      We are currently investigating this issue.

    2. 17 Eylül 2024 18:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 Eylül 2024 19:10 UTCresolved

      This incident has been resolved.

    SMS delivery degraded

    Başlangıç 28 Haziran 2024 13:21 UTC · 22m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Content Management
    1. 28 Haziran 2024 13:21 UTCinvestigating

      We are currently investigating reports of failed SMS deliveries.

    2. 28 Haziran 2024 13:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 Haziran 2024 13:43 UTCresolved

      This incident has been resolved.

    Some email Delivery and Configuration Disruptions

    Başlangıç 29 Nisan 2024 14:24 UTC · 12h 27m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    E-commerce
    1. 29 Nisan 2024 14:24 UTCinvestigating

      We are currently experiencing a disruption in some email delivery and e-mail configuration services due to a performance issue with an external service provider. This is affecting our ability to send alerts, offer emails, and configure e-mail notifications.

    2. 29 Nisan 2024 14:26 UTCinvestigating

      We are continuing to investigate this issue.

    3. 29 Nisan 2024 14:28 UTCidentified

      The issues have been identified and it's being fixed at the moment.

    4. 30 Nisan 2024 02:51 UTCresolved

      Our external provider has fixed the issue on their end and our services are back up.

    Search service degraded

    Başlangıç 16 Nisan 2024 13:04 UTC · 3h 10m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Artsy for AndroidE-commerceContent ManagementArtsy for iPhone
    1. 16 Nisan 2024 13:04 UTCinvestigating

      We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

    2. 16 Nisan 2024 13:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 Nisan 2024 14:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 16 Nisan 2024 14:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 16 Nisan 2024 16:13 UTCresolved

      This incident has been resolved.

    Facebook authentication broken in App and Web

    Başlangıç 1 Mart 2024 10:47 UTC · 3h 25m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Artsy for AndroidContentArtsy for iPhone
    1. 1 Mart 2024 10:47 UTCinvestigating

      We are currently investigating the issue.

    2. 1 Mart 2024 10:49 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1 Mart 2024 14:12 UTCresolved

      This incident has been resolved.

    Degradation of API performance

    Başlangıç 29 Ocak 2024 19:31 UTC · 23h 37m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Artsy APIArtsy for AndroidE-commercePartnersArtsy for iPhone
    1. 29 Ocak 2024 19:31 UTCinvestigating

      We are currently investigating the issue

    2. 29 Ocak 2024 20:12 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 Ocak 2024 20:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 Ocak 2024 19:08 UTCresolved

      This incident has been resolved.

    Issues loading conversations and sending messages

    Başlangıç 24 Ağustos 2023 14:14 UTC · 4h 5m

    OutageKritik olay
    Etkilenen bileşenler
    Conversations
    1. 24 Ağustos 2023 14:14 UTCinvestigating

      We are currently investigating this issue.

    2. 24 Ağustos 2023 14:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 24 Ağustos 2023 18:20 UTCresolved

      This incident has been resolved.

    Email responses to conversations experiencing delayed delivery

    Başlangıç 15 Ağustos 2023 11:14 UTC · 3h 25m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Conversations
    1. 15 Ağustos 2023 11:14 UTCmonitoring

      Responses to a conversation via email between Monday, August 14th, 2023 at 9:06 PM GMT+02:00 and Tuesday, August 15th, 2023 at 11:50 AM GMT+02:00 were delayed due to a system malfunction. A fix has been implemented and all messages will be delivered over the next few hours.

    2. 15 Ağustos 2023 11:15 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 15 Ağustos 2023 14:40 UTCresolved

      This incident has been resolved.

    Artist pages error on load

    Başlangıç 16 Mart 2023 22:26 UTC · 1h 38m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Artsy APIArtsy for AndroidE-commerceArtsy for iPhone
    1. 16 Mart 2023 22:26 UTCidentified

      Users may encounter an error when navigating to artist pages. We have identified the root cause and stopped it. Attempting to have those pages recover to a healthy state.

    2. 16 Mart 2023 22:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 Mart 2023 00:04 UTCresolved

      This incident has been resolved.

    [CMS] Users are having trouble uploading images since yesterday evening

    Başlangıç 10 Mart 2023 13:36 UTC · 3h 9m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Content Management
    1. 10 Mart 2023 13:36 UTCinvestigating

      We are currently investigating this issue.

    2. 10 Mart 2023 14:53 UTCmonitoring

      A fix has been implemented and we are monitoring the result.

    3. 10 Mart 2023 14:55 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 10 Mart 2023 16:45 UTCresolved

      This incident has been resolved.

    CMS Unable to Load

    Başlangıç 28 Şubat 2023 15:20 UTC · 1h 8m

    Pending
    Etkilenen bileşenler
    ConversationsAnalyticsContent Management
    1. 28 Şubat 2023 15:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 28 Şubat 2023 15:47 UTCmonitoring

      CMS is back up, but we are monitoring to ensure no further issues.

    3. 28 Şubat 2023 16:27 UTCresolved

      This incident has been resolved.