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    51 Betternow incidents · Nisan 2017 — official updates, affected components, duration and resolution details.

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    retroaktif: API yetki hataları

    Başlangıç 13 Ağustos 2026 07:01 UTC · 0m

    OutageBüyük çaplı olay
    1. 13 Ağustos 2026 07:01 UTCresolved

      Hizmetin yeni bir versiyonu, 401 HTTP yanıt kodu ile bazı kullanıcılar için uygunsuz bir şekilde erişim reddedilen API kimliklerinin katılığını ekledi. Geçerlilik 2026-08-12 17:43 CEST'den 401 yanıtlarında bir artış gördük 2026-08-13 08:41 CEST

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    VIpps/MobilePay errors

    Başlangıç 19 Ocak 2026 10:45 UTC · 6h 47m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Donation Payment Processing
    1. 19 Ocak 2026 10:45 UTCinvestigating

      We are currently investigating this issue.

    2. 19 Ocak 2026 10:54 UTCmonitoring

      https://vipps.statuspage.io/incidents/0qmhyt9df92b according to Vipps a fix has been put into place. We are also seeing the error rate normalize.

    3. 19 Ocak 2026 17:32 UTCresolved

      This incident has been resolved.

    Elevated Errors

    Başlangıç 17 Aralık 2025 18:18 UTC · 36m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 17 Aralık 2025 18:18 UTCinvestigating

      We're experiencing an elevated level errors and are currently looking into the issue.

    2. 17 Aralık 2025 18:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 Aralık 2025 18:54 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Başlangıç 16 Aralık 2025 18:14 UTC · 42m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 16 Aralık 2025 18:14 UTCinvestigating

      We are currently investigating this issue.

    2. 16 Aralık 2025 18:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 Aralık 2025 18:56 UTCresolved

      This incident has been resolved.

    Swish errors

    Başlangıç 22 Ekim 2025 08:43 UTC · 4h 29m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Donation Payment Processing
    1. 22 Ekim 2025 08:43 UTCidentified

      Some Swish payments are failing due to an issue with our upstream vendor. More information can be found at https://status.quickpay.net/cmh1pki2m04p95kv5jg6tkw0a

    2. 22 Ekim 2025 13:12 UTCresolved

      This incident has been resolved.

    Swish payment issues

    Başlangıç 30 Eylül 2025 13:11 UTC · 1h 30m

    Pending
    Etkilenen bileşenler
    Donation Payment Processing
    1. 30 Eylül 2025 13:11 UTCinvestigating

      We are currently investigating this issue.

    2. 30 Eylül 2025 13:23 UTCidentified

      We have identified an issue at our upstream payment provider and have contacted them so that they can correct the issue. We have temporarily disabled Swish payments until the issue is resolved. Card, MobilePay, Vipps, and bank transfer payments are unaffected.

    3. 30 Eylül 2025 14:01 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 30 Eylül 2025 14:04 UTCmonitoring

      Our upstream payment provider has corrected the issue. The error was live between 10:20 and 15:18. Swish payments have now been enabled again. Our upstream payment provider will contact affected merchants with details about the issue.

    5. 30 Eylül 2025 14:41 UTCresolved

      This incident has been resolved.

    Increased error rate

    Başlangıç 10 Haziran 2025 14:49 UTC · 14h 54m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 10 Haziran 2025 14:49 UTCinvestigating

      We are currently investigating this issue.

    2. 10 Haziran 2025 15:45 UTCidentified

      Our services are down due to a Heroku/Salesforce incident. https://status.salesforce.com/generalmessages/10001540 has more information on the outage.

    3. 10 Haziran 2025 16:23 UTCmonitoring

      We are seeing service recovery, however the Heroku/Salesforce incident is not resolved. We continue to monitor the system.

    4. 10 Haziran 2025 16:52 UTCmonitoring

      Heroku/Salesforce has updated their incident with the following: "Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact." We take this to mean there is a possibility of more downtime before the incident is fully resolved. We will continue to monitor the system.

    5. 10 Haziran 2025 20:36 UTCmonitoring

      Heroku/Salesforce continue to work towards resolving the incident. The latest information can be found at https://status.salesforce.com/generalmessages/10001540 We will leave this incident open until the issue is fully resolved on their side. Our services have been operational since 16:21 UTC.

    6. 11 Haziran 2025 05:43 UTCresolved

      This incident has been resolved.

    Errors in fundraisers API endpoint

    Başlangıç 31 Mart 2025 13:00 UTC · 2h 30m

    Pending
    1. 31 Mart 2025 13:33 UTCresolved

      An error in a deploy caused an increased error rate for API requests to the fundraisers endpoint. The deploy has been rolled back as of 15:22 CEST

    Increase error rate

    Başlangıç 30 Aralık 2024 16:46 UTC · 44m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 30 Aralık 2024 16:46 UTCinvestigating

      We are currently investigating this issue.

    2. 30 Aralık 2024 16:54 UTCidentified

      Autoscaling has caught up to the increased traffic and it looks like services are recovering

    3. 30 Aralık 2024 16:59 UTCmonitoring

      Services are recovered, we continue to monitor traffic levels and error levels

    4. 30 Aralık 2024 17:30 UTCresolved

      This incident has been resolved.

    Increased error rate

    Başlangıç 15 Kasım 2024 07:54 UTC · 2h 24m

    Pending
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 15 Kasım 2024 07:54 UTCinvestigating

      We are currently investigating this issue.

    2. 15 Kasım 2024 09:44 UTCmonitoring

      Our autoscaling has caught up to a spike in requests and the error rate has normalized. We continue to monitor the health of the system.

    3. 15 Kasım 2024 10:18 UTCresolved

      This incident has been resolved.

    Errors with Swish payments

    Başlangıç 8 Kasım 2024 08:06 UTC · 1h 39m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Donation Payment Processing
    1. 8 Kasım 2024 08:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 Kasım 2024 08:06 UTCinvestigating

      We are currently investigating this issue.

    3. 8 Kasım 2024 08:08 UTCinvestigating

      We see an elevated error rate for Swish payments for many merchants. More information can be found on the Swish status page at https://status.swish.nu/incidents/1fwn9ny2lsh3

    4. 8 Kasım 2024 09:45 UTCresolved

      Swish has resolved their incident. We continue to monitor the error rate for Swish payments. https://status.swish.nu/incidents/1fwn9ny2lsh3

    Downtime from 19:53-20:42 CET, October 28th

    Başlangıç 28 Ekim 2024 19:00 UTC · 11h 30m

    OutageBüyük çaplı olay
    1. 29 Ekim 2024 05:29 UTCresolved

      Our monitoring shows a period of downtime between 19:53 and 20:42 CET yesterday, October 28th. This was due to an issue with our upstream provider, the details are here: https://status.heroku.com/incidents/2721

    Increased response times

    Başlangıç 9 Ekim 2024 13:21 UTC · 5h 13m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 9 Ekim 2024 13:21 UTCinvestigating

      We're seeing longer response times than normal from some regions.

    2. 9 Ekim 2024 13:33 UTCinvestigating

      For now it seems our monitoring from North America and South America are seeing the worst response times, while Europe and Asia-Pacific are only slightly elevated.

    3. 9 Ekim 2024 13:58 UTCidentified

      This looks to be a repeat of yesterday's incident: https://status.heroku.com/incidents/2685

    4. 9 Ekim 2024 16:44 UTCmonitoring

      We are seeing response times improve in all regions.

    5. 9 Ekim 2024 18:35 UTCresolved

      This incident has been resolved.

    Increased response times

    Başlangıç 8 Ekim 2024 17:10 UTC · 11h 5m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 8 Ekim 2024 17:10 UTCinvestigating

      We're seeing much longer response times than normal from some regions.

    2. 8 Ekim 2024 17:37 UTCinvestigating

      We continue to see excessive response times and we're still trying to determine the cause.

    3. 8 Ekim 2024 18:13 UTCidentified

      Our upstream provider Heroku is reporting problems. Details are at https://status.heroku.com/incidents/2684

    4. 9 Ekim 2024 04:15 UTCresolved

      This incident has been resolved.

    Increased error rate

    Başlangıç 7 Ekim 2024 07:53 UTC · 2h 5m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 7 Ekim 2024 07:53 UTCinvestigating

      We are currently investigating this issue.

    2. 7 Ekim 2024 08:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 Ekim 2024 09:59 UTCresolved

      This incident has been resolved.

    Increased error rate

    Başlangıç 26 Eylül 2024 11:49 UTC · 4h 38m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 26 Eylül 2024 11:49 UTCinvestigating

      We are currently investigating this issue.

    2. 26 Eylül 2024 12:11 UTCmonitoring

      The error rate has returned to normal levels. We continue to monitor the system.

    3. 26 Eylül 2024 16:27 UTCresolved

      This incident has been resolved.

    Clearhaus payment issues

    Başlangıç 12 Eylül 2024 05:12 UTC · 12h 38m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Donation Payment Processing
    1. 12 Eylül 2024 05:12 UTCidentified

      Clearhaus is reporting issues with an upstream provider https://status.clearhaus.com/incidents/hp85pwr0m3yp

    2. 12 Eylül 2024 05:13 UTCidentified

      From Clearhaus: "Our upstream provider has confirmed and is aware of a connectivity issue. Currently almost all authorizations, voids and Mastercard credits are impacted"

    3. 12 Eylül 2024 12:18 UTCmonitoring

      An update from Clearhaus: "We have seen a significant increase in approval rates and the connectivity is now back to normal. Due to the severity of this issue and the previous sudden change in approval rate we are still actively monitoring this situation." We will continue to monitor this as well.

    4. 12 Eylül 2024 17:49 UTCresolved

      This incident has been resolved.

    Increased error rate for Swish payments

    Başlangıç 5 Temmuz 2024 07:10 UTC · 2h 25m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Donation Payment Processing
    1. 5 Temmuz 2024 07:10 UTCinvestigating

      We are currently investigating this issue.

    2. 5 Temmuz 2024 07:11 UTCinvestigating

      Swish has an incident open for this at https://status.swish.nu/incidents/6xqpkqcsy8bb

    3. 5 Temmuz 2024 07:23 UTCmonitoring

      We are seeing a reduction in error rates and will continue to monitor the system and Swish's incident until it is resolved.

    4. 5 Temmuz 2024 09:36 UTCresolved

      This incident has been resolved.

    Increased Error rate

    Başlangıç 25 Nisan 2024 10:15 UTC · 1h 33m

    Pending
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 25 Nisan 2024 10:15 UTCinvestigating

      We are currently investigating this issue.

    2. 25 Nisan 2024 10:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 25 Nisan 2024 11:48 UTCresolved

      This incident has been resolved.

    Increased Error count

    Başlangıç 13 Mart 2024 15:31 UTC · 34m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    api.betternow.orgBetterNow Platform
    1. 13 Mart 2024 15:31 UTCinvestigating

      We are currently investigating this issue.

    2. 13 Mart 2024 15:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13 Mart 2024 16:05 UTCresolved

      This incident has been resolved.