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    Beyond Identity kesinti geçmişi

    37 Beyond Identity incidents · Temmuz 2020 — official updates, affected components, duration and resolution details.

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    Cloud flare Major Outage

    Başlangıç 18 Kasım 2025 11:51 UTC · 8h 48m

    OutageKritik olay
    Etkilenen bileşenler
    Infrastructure
    1. 18 Kasım 2025 11:51 UTCinvestigating

      Clould-flare is experiencing a global outage, Beyond Identity is affected. https://www.cloudflarestatus.com/

    2. 18 Kasım 2025 12:13 UTCmonitoring

      Beyond Identity is beginning to see a recovery, we are currently monitoring the Cloud Flare outage https://www.cloudflarestatus.com/

    3. 18 Kasım 2025 12:24 UTCinvestigating

      https://www.cloudflarestatus.com/

    4. 18 Kasım 2025 14:40 UTCmonitoring

      Beyond Identity has taken steps to bypass Cloudflare. Customers should start seeing authentications recover. We are continuing to monitor the situation.

    5. 18 Kasım 2025 17:20 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 18 Kasım 2025 20:39 UTCresolved

      This incident has been resolved.

    Partial Outage

    Başlangıç 14 Kasım 2025 19:31 UTC · 34m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Infrastructure
    1. 14 Kasım 2025 19:31 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 14 Kasım 2025 19:47 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 14 Kasım 2025 19:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 Kasım 2025 20:05 UTCresolved

      This incident has been resolved.

    Jamf Partial API Outage

    Başlangıç 20 Eylül 2025 14:36 UTC · 1h 22m

    Pending
    1. 20 Eylül 2025 14:36 UTCmonitoring

      At approximately 12:30AM EST on September 20th, 2025, Jamf pushed an update to version 11.20.x for Jamf Pro Cloud across a number of tenants. This update introduced breaking changes to Jamf’s API may cause disruptions the Beyond Identity and Jamf API integration. Jamf has acknowledged this as a defect and opened a P1 case (PI141237). Jamf is currently executing remediation efforts. During this period, customers may experience degraded performance in their Jamf Pro instance. For any questions to the Beyond Identity team, please contact: [email protected]

    2. 20 Eylül 2025 15:58 UTCresolved

      Jamf has confirmed that API issues have been resolved.

    Platform Authenticator v2.106 Quarantined by Windows Defender

    Başlangıç 4 Ağustos 2025 13:40 UTC · 1d 8h

    Pending
    1. 4 Ağustos 2025 13:40 UTCinvestigating

      Beyond Identity is aware of and investigating an issue with the latest Platform Authenticator (version 2.106) being quarantined by the latest version of Microsoft Windows Defender.

    2. 4 Ağustos 2025 15:31 UTCinvestigating

      We continue to investigate the issue and we have paused downloads of both the EXE and MSI variants of the Platform Authenticator version 2.106.0-5 installer for Windows. We have opened support cases with Microsoft to investigate the flagging of these installers.

    3. 4 Ağustos 2025 20:05 UTCidentified

      Microsoft has confirmed that the files previously flagged by Defender were false positives. Updated definitions are currently being propagated across their systems and are expected to be fully deployed within the next 12 hours. Once we are confident that the Microsoft Defender security definitions have completely propagated, we will re-enable downloads of the latest Windows Platform Authenticator. The currently available version, 2.104.0, is available for download. We appreciate your patience and will provide another update once we have confidence that the security definitions have propagated.

    4. 4 Ağustos 2025 20:50 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 5 Ağustos 2025 22:14 UTCresolved

      We have validated that Microsoft's fix for incorrectly flagging our Platform Authenticator installers has been released and propagated. Downloads for 2.106 will be re-enabled on Wednesday, August 6th.

    Partial Outage

    Başlangıç 27 Mayıs 2025 13:36 UTC · 1d 0h

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Infrastructure
    1. 27 Mayıs 2025 13:36 UTCidentified

      The issue has been identified and a fix is being implemented

    2. 27 Mayıs 2025 13:57 UTCmonitoring

      A fix has been implemented and we are monitoring the results

    3. 28 Mayıs 2025 14:16 UTCresolved

      This incident has been resolved. Customers will receive an RCA via email.

    Android Product Authenticator having trouble registering new passkeys on specific tenant configurations

    Başlangıç 18 Nisan 2025 17:00 UTC · 4d 21h

    IssuesKüçük çaplı olay
    1. 22 Nisan 2025 15:27 UTCinvestigating

      We are investigating reports of the newest version of the Android Product authenticator having trouble registering new passkeys with specific tenant configurations.

    2. 22 Nisan 2025 15:28 UTCinvestigating

      We are continuing to investigate this issue.

    3. 23 Nisan 2025 14:13 UTCresolved

      Please update your Android Beyond Identity Apps to the Latest version, and it will resolve the issue.

    Degraded performance

    Başlangıç 17 Nisan 2025 21:30 UTC · 0m

    Pending
    1. 17 Nisan 2025 22:36 UTCresolved

      Some customers may have experienced degraded authentication service during a scheduled release at 4:30 p.m. CST. This has been fully resolved.

    Partial API outage. Increased latency and failed requests on a subset of tenants.

    Başlangıç 1 Nisan 2025 20:14 UTC · 20h 22m

    Pending
    Etkilenen bileşenler
    Infrastructure
    1. 1 Nisan 2025 20:14 UTCidentified

      This issue has been identified, and a fix is being implemented.

    2. 2 Nisan 2025 16:36 UTCresolved

      This incident has been resolved.

    Secure Access Platform - Role Based Access Control Scopes not functioning properly

    Başlangıç 25 Mart 2025 15:40 UTC · 3h 21m

    Pending
    Etkilenen bileşenler
    Secure Access Platform
    1. 25 Mart 2025 15:40 UTCidentified

      Secure Access Platform - Role-Based Access Control Scopes not functioning correctly.

    2. 25 Mart 2025 19:02 UTCresolved

      This incident has been resolved.

    Secure Access and Secure Workforce Platform - Admin Console Events Latency Identified

    Başlangıç 18 Mart 2025 18:03 UTC · 1d 0h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Secure Access Platform
    1. 18 Mart 2025 18:03 UTCidentified

      Issue with event latency in the Admin Console, impacting SIEM integrations as well

    2. 19 Mart 2025 18:15 UTCresolved

      This incident has been resolved.

    Secure Access Minor Outage

    Başlangıç 10 Mart 2025 16:00 UTC · 0m

    Pending
    1. 11 Mart 2025 17:23 UTCresolved

      Customers on the Secure Access Platform experienced increased latency and failed authentications from 2025-03-10 16:10 UTC to 2025-03-10 16:24 related to a release of cloud services.

    Events not rendering correctly in console

    Başlangıç 17 Şubat 2025 02:11 UTC · 28m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    USA - Admin Console
    1. 17 Şubat 2025 02:11 UTCidentified

      Incident Resolved

    2. 17 Şubat 2025 02:38 UTCresolved

      This incident has been resolved.

    Events not loading correctly in administrator console

    Başlangıç 31 Ocak 2025 04:00 UTC · 0m

    IssuesKüçük çaplı olay
    1. 31 Ocak 2025 04:50 UTCresolved

      We are currently investigating this issue.

    Layered authentication login flows experiencing issues

    Başlangıç 27 Ocak 2025 22:39 UTC · 20h 20m

    Pending
    1. 27 Ocak 2025 22:39 UTCidentified

      Customers that are in early access of our layered authentication capability, which allows for second device biometric step up when primary device biometrics are unavailable, may experience authentication failures.

    2. 28 Ocak 2025 18:59 UTCresolved

      This incident has been resolved.

    Issue with CrowdStrike API Integration

    Başlangıç 9 Ocak 2025 13:51 UTC · 15d 2h

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    EU - Authentication Services
    1. 9 Ocak 2025 13:51 UTCidentified

      We have identified an issue impacting our integration with the CrowdStrike API. This may affect the functionality of related services. Our team has confirmed that the issue originates from the CrowdStrike side, and we are actively monitoring the situation. We will provide updates here as more information becomes available. Thank you for your understanding.

    2. 10 Ocak 2025 15:22 UTCmonitoring

      The issue affecting our integration with the CrowdStrike API has been resolved. The service is now fully operational. We are actively monitoring the system to ensure its stability and performance. Thank you for your patience and understanding.

    3. 24 Ocak 2025 16:41 UTCresolved

      This incident has been resolved.

    EU Admin console won't load content

    Başlangıç 15 Kasım 2024 09:36 UTC · 5d 5h

    OutageBüyük çaplı olay
    1. 15 Kasım 2024 09:36 UTCidentified

      The EU Admin Console is currently experiencing an issue and is not loading any content. This issue is limited to the Admin Console in the EU region. Authentication services and other functionalities remain unaffected and are operating normally. We have identified the problem and working on the implementation of the fix. We will provide updates as soon as more information becomes available. Thank you for your patience.

    2. 15 Kasım 2024 09:54 UTCmonitoring

      The issue with the EU Admin Console has been resolved. A fix has been successfully implemented. All services, including the Admin Console in the EU region, are back up and functioning as expected. We are actively monitoring our services to ensure they remain fully operational.

    3. 15 Kasım 2024 14:43 UTCinvestigating

      We are aware that the issue with the EU Admin Console has recurred. The Admin Console in the EU region is again not loading content. Authentication and other services remain unaffected and continue to operate normally. Our team is actively investigating the issue to identify the cause and implement a permanent solution. We will provide further updates as soon as we have more information.

    4. 15 Kasım 2024 15:18 UTCinvestigating

      All services are functioning as expected. Our team is continuing to monitor the situation and investigate the underlying cause to prevent potential recurrence.

    5. 20 Kasım 2024 14:38 UTCresolved

      The issue with the EU Admin Console has been resolved. All systems are now operational.

    Apple Updates - iOS 18 and macOS

    Başlangıç 16 Eylül 2024 19:45 UTC · 11d 0h

    Pending
    1. 16 Eylül 2024 19:45 UTCidentified

      Apple has made changes to their Safari browser and embedded web viewer on iOS 18 and macOS 15 that block the primary mechanism by which the Beyond Identity authenticator communicates with Safari on those platforms. Authentication will still be successful, but users will see additional prompts when logging in. On iOS 18 we recommend enabling our new “Safari Beyond Identity Extension” for the best end user experience. Guide Here: https://support.beyondidentity.com/hc/en-us/articles/22996465952151-Enable-the-Safari-extension-on-iOS-devices On macOS 15 Sequoia our team is in the final stages of releasing authenticator version 2.100.3, which addresses these changes. We will update when this is available.

    2. 17 Eylül 2024 16:33 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 27 Eylül 2024 19:57 UTCresolved

      Version 2.100.3 Endpoint Release Resolved: Authenticator unable to communicate with Safari Version 18 and above.* Authenticator unable to communicate on iOS 18.* *iCloud private relay must be disabled for Beyond Identity to function correctly.

    Microsoft Azure Experiencing Outage

    Başlangıç 30 Temmuz 2024 14:21 UTC · 1d 0h

    Pending
    Etkilenen bileşenler
    Windows Desktop Login - Enrollment
    1. 30 Temmuz 2024 14:21 UTCmonitoring

      Beyond Identity is monitoring service degradation with the following Microsoft services: - Microsoft 365 admin center - Intune - Entra - Power Platform During this period, certain integrations may experience failures. - Intune integrations - Windows Desktop Login Enrollments We will continue to update this page.

    2. 30 Temmuz 2024 14:22 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 31 Temmuz 2024 15:04 UTCresolved

      This incident has been resolved.

    Data export and event processing experiencing a delay.

    Başlangıç 21 Şubat 2024 22:18 UTC · 1h 46m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    USA - Admin Console
    1. 21 Şubat 2024 22:18 UTCinvestigating

      We are currently investigating this issue.

    2. 22 Şubat 2024 00:04 UTCresolved

      This incident has been resolved.

    Degraded Service

    Başlangıç 15 Aralık 2023 23:30 UTC · 0m

    Pending
    Etkilenen bileşenler
    Infrastructure
    1. 15 Aralık 2023 23:30 UTCresolved

      Problem Between the hours of 2:30PM EST to 6:00PM EST on Friday December 15th 2023 a subset of users were unable to connect to app.byndid.com Resolution This issue was reported resolved at approximately 6:30PM EST