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We are currently investigating reports of a major service outage impacting the Bitly website (bitly.com). Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

We are seeing recovery from an issue that was affecting the availability of bitly.com. We will continue to monitor.

The incident affecting availability of bitly.com has been resolved and the website is fully operational.

We are currently experiencing an issue with our 3rd party provider that is resulting in a partial degradation of services relating to pricing and packaging. We continue to monitor the situation.

The issue has been identified and resolved. We will continue to monitor.

We have received reports of intermittent DNS resolution issues on bit.ly due to residual caching from a recent provider outage. These issues should dissipate over the next several hours. We continue to monitor the situation. Note that while you may see interruptions in connections your audience may not.

We continue to monitor this issue with several ISPs showing resolution. If you are encountering this issue, we would appreciate knowing what ISP (Internet Service Provider) you are on when you report the issue. We are working with affected ISPs to get the erroneous DNS entries cleared from their residual cache layers.

This incident has been resolved at the root cause layer for several days, and it seems that residual DNS cache layers have now cleared.

This incident has been resolved.

Bitly has identified scattered occurrences of login issues concerning our Help and Support Portal and have begun an investigation into the problem.

This incident has been resolved.

We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider has acknowledged the issue and is working on a fix. We will provide an update within 30 minutes.

We are continuing to observe an outage of a 3rd party provider that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider is continuing to work to mitigate the issue. We will provide an update within 30 minutes.

We're observing recovery after an incident where a 3rd party provider outage caused issues with transactional email sends. We will continue to monitor to ensure that the incident is fully resolved.

The incident has been resolved.

We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.

We are continuing to observe a 3rd party outage that is impacting our ability to send transactional emails (e.g. email validation). We are monitoring the situation and will provide another update within 30 minutes.

We are observing recovery from a 3rd party provider outage that was impacting our ability to send transactional emails to our customers. We will continue to monitor to ensure that the issue is fully resolved.

The 3rd party outage causing issues with transactional email sends has been resolved.

We have identified a 3rd party provider outage impacting our new user sign up functionality. Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.

We are observing recovery of the 3rd party outage that was causing issues with new sign ups. We are continuing to monitor the situation to ensure that functionality has been fully restored.

The outage of our 3rd party provider that was blocking new user sign ups has been resolved.

We are currently experiencing a 3rd party provider outage impacting checkout and payment method updates when utilizing PayPal. Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.

PayPal is continuing to experience issues that are impacting use on our checkout and payment method update functionality. They are actively investigating and working to mitigate the issue. To make a purchase, please utilize checkout using a credit card.

The 3rd party provider incident involving checkout with PayPal has been resolved.

We are currently investigating reports of a major service outage impacting our public API. Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

We are continuing to investigate this issue.

The issue has been identified and we are working to restore the service.

This incident has been resolved.

On `2025-05-13` We experienced an outage affecting the Bitly Public API from `18:12Z` to `18:34Z`. This affected the ability to use the Bitly site or create new links, but did not impact usage of any existing links. The root cause was an error with a newly provisioned application secret which caused a fatal API service error that didn't fail our deployment pipeline. Our monitoring systems detected the issue quickly and we successfully rolled back to restore services. We have since taken steps towards resolving root causes, including improving secrets validation and faster failure detection during service initialization.

We are currently investigating an issue preventing uploaded images to be fetched. This could be affecting Link in Bios and QR codes.

We are continuing to investigate, this is also affecting uploading images.

We have identified the issue and are working to resolve it. Images are unable to be retrieved or uploaded. This may affect QR Code logos and Bitly Pages with images.

We are seeing improvement and will continue to monitor the situation.

The issue has been resolved, and all services appear to be operating as expected.

From `16:41Z` - `23:56Z` operations on and access to user uploaded images failed. This affected user ability to add new images to QR codes and Pages, and affected display of user uploaded images on Page buttons and backgrounds. The root cause was human error by our service provider during the application of a policy change. A restriction intended for one object incorrectly applied at the bucket level. We understand the significant impact this has had and we are taking steps with our service provider to prevent this from happening again.

We are currently experiencing a major service outage impacting our Website and API. Our on-call team has identified the root cause and is working and resolve this issue. We will provide an update within 30 minutes.

An incident impacting our website, API, webhooks and metrics has been resolved and all actions should now be operational.

We are currently investigating reports of a partial service outage impacting our logged in website experience - with some actions failing including redirecting links to new long urls. Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

We are seeing recovery from an incident that was affecting our logged in web experience (specifically redirecting links to new long URLs). Our on-call team is monitoring the situation and working to determine what caused the issue.

The incident has been resolved and all actions on the logged in website experience are operational.

Hi community. We’re currently investigating issues serving the Bitly website. We will provide an update on this issue within 30 minutes

We have identified a change which has created intermittent website errors for some of our users. A fix is being implemented and we will begin monitoring.

This incident has been resolved.

We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as we know more.

We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and is currently investigating. We are monitoring the situation closely and will share an update as soon as we know more.

We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has identified the issue and is currently implementing a fix. We are monitoring the situation closely and will share an update as soon as we know more.

We are currently observing recovery from a 3rd party software outages that was was affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are continuing to monitor the situation closely!

The incident with our 3rd party billing provider has been resolved and we've seen full recovery. We appreciate your patience!

We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing issues processing PayPal as a payment method in our online checkout flow. If you need to make a purchase, you can still do so successfully by providing a credit card as your payment method instead. The provider has acknowledged the service disruption and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

Our 3rd party provider has implemented a fix for the service disruption that was causing issues with using PayPal as a payment method in our checkout flow. We have observed recovery and will continue to monitor the situation. PayPal payment methods should now be function in our checkout flow, but if you continue to encounter any issues, using credit card is still a viable workaround.

This incident has been resolved.

Hi community. We’re seeing indications of errors affecting users on sign up and sign in pages . We’re looking into this now and will share an update within 30 minutes.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigate an elevated API error rate. Thanks for your patience!

This incident has been resolved.

Hi community. We are aware of a service outage specifically impacting our Link In Bio product and are currently investigating a fix.

A fix has been identified and we are monitoring the results.

The validation of the fix has completed. Bitly Pages are fully operational again.

On `2024-09-16` We experienced an outage affecting the Bitly Pages product from `19:03Z` to `21:11Z`. The root cause was an added dependency which impacted client-side rendering of Pages. This issue was not immediately detected by automated tests or monitors. From `20:27Z` to `21:11Z`, our oncall team activated a recovery system allowing Pages served on the `bit.ly` domain to recover. Some custom domains continued to see impact. The code change contributing to the outage was identified and rolled back allowing for full recovery of Page rendering. We have already taken steps in our automation to detect similar rendering problems before they can affect our customers. We apologize for the inconvenience this outage may have caused and understand the impact to our customers. We place a high value on the reliability of our services and are evaluating ways to improve our ability to mitigate this type of issue. We also understand the impact and potential confusion caused by the lack of messaging during this outage. We value highly and will work to improve our ability to communicate about incidents in a timely fashion.

We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under investigation. We are monitoring the situation closely and will share an update as soon as we know more!

A fix has been implemented and we are monitoring the results.

This incident has been resolved.