Callrail kesinti geçmişi

1. 23 Ekim 2026 13:51 UTCinvestigating

   Unbounce'deki bir olay CallRail ve Unbounce inoperable ile 22 Ekim'de yaklaşık 6pm arasında entegrasyondan ayrıldı. Ekibimiz, işlevleri geri yüklemek için onlarla aktif olarak çalışmaktadır.

2. 23 Ekim 2026 14:51 UTCinvestigating

   Bu durumu araştırmaya devam ediyoruz.

3. 23 Ekim 2026 16:05 UTCidentified

   Sorunu tanıdım ve bir düzeltme üzerinde çalışıyordum.

4. 23 Ekim 2026 17:10 UTCidentified

   Biz düzeltme üzerinde çalışmaya devam ediyoruz.

5. 23 Ekim 2026 18:02 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

6. 23 Ekim 2026 19:57 UTCmonitoring

   Biz düzeltmeyi izlemeye devam ediyoruz

7. 23 Ekim 2026 20:22 UTCresolved

   Olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 1 Eylül 2026 17:01 UTCmonitoring

   Bir üst düzey satıcı ile bir sorunu tespit ettik ve durumu azaltmak için onlarla aktif olarak çalışıyoruz. Bu konu aşağıdaki etkilere neden oluyor: - Performans Çağrı - Kayıt Koşulları Bunun neden olabileceği herhangi bir kesinti için içtenlikle özür dileriz.

2. 1 Eylül 2026 17:29 UTCmonitoring

   Daha fazla sorun için izlemeye devam ediyoruz.

3. 1 Eylül 2026 19:53 UTCmonitoring

   Upstream satıcısı kesintiyi çözdü ve çoğu ürünün normale dönmesi için performans görüyoruz. Bununla birlikte, müşteriler, tedarikçi kesintisi sırasında meydana gelen kayıtların gerilogunu işlemek için sistem olarak kayıt tutma gecikmelerini hala deneyimleyebilirler.

4. 1 Eylül 2026 23:24 UTCmonitoring

   Upstream satıcısı sorunu çözdü ve etkilenen tüm ürünlerin normale dönmesi için performans görüyoruz.

5. 1 Eylül 2026 23:25 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 28 Ağustos 2026 14:49 UTCidentified

   CallRail iOS Mobile uygulaması hakkında bir sorundan haberdarız, Çağrı ve Form Logs'in başarısız olması. Sorunu tespit ettik ve ekibimiz çözmek için bir düzeltme üzerinde çalışıyor. Sorun, uygulamanın görüntülenmesi için 1 sayfadan fazla veri döndürür. Müşteriler, tarih filtrelerinin tarihini daraltmak için bu konuda çalışabilirler, böylece daha küçük bir sonuç seti geri döndü.

2. 28 Ağustos 2026 19:59 UTCresolved

   Bu olay çözüldü. Uygulamayı uygulamak için lütfen CallRail Mobile uygulamanızı 6.12.1 veya daha sonra sürüme güncelleyin.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 20 Ağustos 2026 15:34 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

2. 20 Ağustos 2026 15:56 UTCidentified

   Bu sorun için bir düzeltme üzerinde çalışmaya devam ediyoruz.

3. 20 Ağustos 2026 15:59 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 20 Ağustos 2026 16:04 UTCmonitoring

   Daha fazla sorun için izlemeye devam ediyoruz.

5. 20 Ağustos 2026 16:15 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 20 Ağustos 2026 14:13 UTCinvestigating

   Şu anda bu konuyu araştırıyoruz.

2. 20 Ağustos 2026 14:17 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 20 Ağustos 2026 14:20 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

4. 20 Ağustos 2026 14:58 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

5. 20 Ağustos 2026 15:25 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 17 Ağustos 2026 17:10 UTCinvestigating

   Bazı PCI anlayışlarının gecikmesine neden olabilecek bir sorunu araştırıyoruz. Bu gecikmelerin neden olabileceği konusunda içtenlikle özür dileriz.

2. 17 Ağustos 2026 17:32 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

3. 17 Ağustos 2026 18:06 UTCresolved

   Bu olay çözüldü ve PCI Insights normalde işlemeliydi.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 8 Mayıs 2026 18:09 UTCidentified

   We're currently experiencing issues with incoming call notifications for Lead Center on iOS devices. Android devices are not impacted. The team has identified the issue and a fix is being implemented.

2. 9 Mayıs 2026 11:15 UTCresolved

   This incident has been resolved.

1. 2 Mart 2026 00:55 UTCidentified

   We are currently experiencing delays in report exports due to degraded performance in our export pipeline. Our engineering team has identified the root cause and is implementing a fix. No reports have been lost. We will continue to provide updates and appreciate your patience.

2. 2 Mart 2026 02:32 UTCmonitoring

   A fix has been implemented. Our monitors are showing latency is drastically reduced and jobs are now working through the queue at a normal rate. We have added additional server capacity to work through these delayed jobs as quickly as possible.

3. 2 Mart 2026 13:47 UTCresolved

   This incident has been resolved and the report backlog is now empty.

1. 3 Şubat 2026 21:02 UTCmonitoring

   We are aware of an upstream vendor issue that is causing intermittent failure of calls to route properly to Voice Assist. These calls are instead falling over to voice mail, and the caller will hear a voice mail greeting. We are monitoring the problem and exploring potential workarounds.

2. 3 Şubat 2026 21:21 UTCresolved

   This issue has been resolved with the vendor, and systems are now operating normally.

1. 29 Ocak 2026 18:44 UTCinvestigating

   We are investigating increased latency in transcript delivery due to an issue with an upstream provider.

2. 29 Ocak 2026 19:18 UTCidentified

   Transcript delivery latency is recovering. We are continuing to monitor performance and provide updates until fully resolved.

3. 29 Ocak 2026 20:28 UTCresolved

   We are no longer seeing transcript latency. This issue has been resolved.

1. 29 Ocak 2026 15:45 UTCinvestigating

   One of our providers is reporting delays in both SMS and MMS delivery. We are seeing intermittent impact in both inbound and outbound messages. We will continue monitoring and providing updates.

2. 29 Ocak 2026 20:49 UTCidentified

   We are continuing to see intermittent impact in inbound and outbound messages. We are monitoring the situation and will continue to provide further updates until resolved.

3. 29 Ocak 2026 22:55 UTCmonitoring

   There has been significant improvement in inbound and outbound text messaging. We will continue monitoring the situation and will provide another update tomorrow morning at 9a ET.

4. 30 Ocak 2026 14:25 UTCmonitoring

   We continued to see intermittent impact in outbound messages overnight. We will continue monitoring the situation and provide further updates until fully resolved.

5. 30 Ocak 2026 15:04 UTCresolved

   The remaining areas of messaging impact have been resolved.

1. 23 Ekim 2025 13:40 UTCinvestigating

   We are currently investigating the degraded performance for lead center outbound calling.

2. 23 Ekim 2025 13:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 23 Ekim 2025 14:01 UTCmonitoring

   A fix has been deployed, and we will continue to monitor.

4. 23 Ekim 2025 14:39 UTCresolved

   This incident has been resolved.

1. 20 Ekim 2025 07:47 UTCinvestigating

   There are likely issues logging in to the CallRail web app and mobile app. We are aware of these issues and are taking rapid action to resolve the situation. Aside from being able to log in, here are additional impacts you may be experiencing: Calls forwarded to a non-CallRail number will continue to route, but softphone availability is impacted. The web dashboard is currently unavailable. However, calls, texts, and chats will continue to be tracked. Similarly, call recordings and notifications will be delayed, but will be available once the issue is resolved. Form data may not be captured by CallRail during this issue, but will still be collected by any external form providers. Your ability to track and receive calls and other transactions is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue.

2. 20 Ekim 2025 08:02 UTCinvestigating

   We've identified an issue with our infrastructure provider. We are investigating possible solutions.

3. 20 Ekim 2025 08:53 UTCidentified

   We have identified the issue- the infrastructure provider has reported errors and is currently working on resolving these. We are closely monitoring their status page for updates. Several CallRail services, including, but not limited to call tracking, API, and DNI, are affected. We sincerely apologize for the disruption.

4. 20 Ekim 2025 09:45 UTCidentified

   The infrastructure provider is working on a resolution and expecting gradual recovery of services. We are continuing to monitor the infrastructure provider's status page. Disruptions to CallRail app may persist during this time. We will continue to provide updates as we have more information to share.

5. 20 Ekim 2025 11:45 UTCmonitoring

   CallRail's infrastructure has recovered and our primary systems are back online. Some of our upstream providers are still recovering. At this time most calls are routing as expected, although with minor audio degradation effects. We continue to monitor closely to ensure no lingering issues remain.

6. 20 Ekim 2025 14:23 UTCmonitoring

   All CallRail services are currently performing as intended. We continue to monitor closely due to ongoing challenges in scaling additional infrastructure, but there is no known customer-facing impact at this time.

7. 20 Ekim 2025 21:29 UTCmonitoring

   We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible. While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services.

8. 20 Ekim 2025 23:16 UTCmonitoring

   Our infrastructure provider, AWS, is reporting all issues resolved on their end. We will continue to monitor for any residual issues.

9. 21 Ekim 2025 13:00 UTCresolved

   This incident has been resolved.

1. 21 Ağustos 2025 18:52 UTCinvestigating

   We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.

2. 21 Ağustos 2025 19:52 UTCinvestigating

   We are continuing to monitor this issue. The vendor has deployed a mitigation and we are seeing improvement. Until fully resolved, this issue will continue causing the following impacts for a small percentage of calls: some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.

3. 21 Ağustos 2025 20:31 UTCresolved

   This issue has been resolved. Caller details are again available.

1. 22 Temmuz 2025 17:24 UTCinvestigating

   Our HubSpot integration is experiencing an issue with call recordings. Contact data as well as call, text, and form activities are flowing, but recordings are not sending for calls.

2. 22 Temmuz 2025 19:40 UTCresolved

   This incident has been resolved and call recordings are posting successfully to HubSpot.

1. 14 Temmuz 2025 16:59 UTCinvestigating

   We are hearing reports that an upstream carrier may be having trouble resulting in some call routing failures for our Lead Center customers. We are investigating

2. 14 Temmuz 2025 18:09 UTCmonitoring

   The third party provider has resolved their issue and is in monitoring. Our own error rate seems to have recovered, so we believe the issue is resolved, but will continue monitoring for a short time.

3. 14 Temmuz 2025 18:51 UTCresolved

   Our third party vendor will continue monitoring for a while, but our services are all functioning as expected.

1. 2 Temmuz 2025 19:03 UTCinvestigating

   There is currently an issue with text conversations not loading in the timeline. We are investigating the issue.

2. 2 Temmuz 2025 19:16 UTCidentified

   We have identified the issue and we are currently working on a fix.

3. 2 Temmuz 2025 19:33 UTCmonitoring

   Fix has been implemented for the issue and we are now monitoring.

4. 2 Temmuz 2025 20:48 UTCresolved

   The issue has been resolved.

1. 2 Temmuz 2025 17:23 UTCinvestigating

   Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. https://ads.google.com/status/publisher/incidents/xF9wKox7evao5WupR7mu Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

2. 3 Temmuz 2025 00:04 UTCmonitoring

   We are still closely monitoring the issue at this time.

3. 3 Temmuz 2025 12:23 UTCresolved

   The incident has been resolved and the Google Ads integration is functioning normally.

1. 12 Haziran 2025 18:16 UTCidentified

   We are continuing to work on a fix for this issue.

2. 12 Haziran 2025 18:17 UTCidentified

   Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

3. 12 Haziran 2025 21:01 UTCmonitoring

   Google appears to have fixed the issue; we are continuing to monitor for any impacts.

4. 12 Haziran 2025 21:23 UTCresolved

   This incident has been resolved.

1. 28 Mayıs 2025 13:45 UTCidentified

   Our monitoring indicates disruption to the APIs used by our Facebook Integration. Customers using CallRail's Facebook Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Facebook Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

2. 28 Mayıs 2025 15:05 UTCmonitoring

   Our monitoring indicates that the previously reported errors are now clearing. We are continuing to observe the situation closely to confirm full resolution.

3. 28 Mayıs 2025 15:23 UTCresolved

   This incident has been resolved.