Channelio kesinti geçmişi

1. 1 Eylül 2026 06:02 UTCinvestigating

   Geçici konu Müşteri Desteği (Inbox) özelliği ile tespit edilmiştir. Şu anda nedenini araştırıyoruz ve kısa bir süre içinde güncellemeler sağlayacaktır. Bu nedenle herhangi bir rahatsızlıktan özür dileriz.

2. 1 Eylül 2026 07:37 UTCresolved

   Geçici sorun çözüldü ve hizmet şimdi tamamen operasyonel. Bunun sebep olabileceği herhangi bir rahatsızlıktan özür dileriz. Olay Zamanı: 31 Ağustos 2026 20:00 - 1 Eylül 2026 16:00 (KST) (yaklaşık 20 saat) Etkilenen Kapsam: Danışma durumu değişiklikleri ve takip e-posta gönderme gibi planlanan özellikleri kullanan kanallar - Olay Detayları: 1) Kayıt Kabul Koşulları doğru işlenmedi 2) Takip e-postaları doğru gönderilmedi 3) Diğer planlanan görevler doğru işlenmedi Çünkü: Servis iyileştirme çalışması sırasında, bazı sunucular gereksiz yere davrandılar, ancak aslında işlenmemiş olsalar da, otomatik retries'i engellediler. - Karar: Sorunu tespit ettikten sonra, görevlerin doğru şekilde işlenmesini sağlamak için hemen harekete geçtik, sistem bu yüzden görevlerin sadece bir kez tamamlandığını ve anormal sunucu davranışları için acil tespiti ekledik. Benzer sorunları tekrar meydana getirmek için izlemeyi güçlendirmeye devam edeceğiz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 1 Eylül 2026 05:02 UTCinvestigating

   Geçici konu Pazarlama özelliği ile tespit edilmiştir. Şu anda nedenini araştırıyoruz ve kısa bir süre içinde güncellemeler sağlayacaktır. Bu nedenle herhangi bir rahatsızlıktan özür dileriz.

2. 1 Eylül 2026 07:37 UTCresolved

   Geçici sorun çözüldü ve hizmet şimdi tamamen operasyonel. Bunun sebep olabileceği herhangi bir rahatsızlıktan özür dileriz. Olay Zamanı: 31 Ağustos 2026 20:00 - 1 Eylül 2026 16:00 (KST) (yaklaşık 20 saat) Etkilenen Kapsam: Pazarlama mesajları gönderen Kanallar - Olay Detayları: 1) Kampanyalar yalnızca amaçlanan alıcılardan bazılarına gönderildi. 2) Bazı tek zamanlı mesajlar (OTMs) göndermedi Çünkü: Servis iyileştirme çalışması sırasında, bazı sunucular gereksiz yere davrandılar, ancak aslında işlenmemiş olsalar da, otomatik retries'i engellediler. - Karar: Sorunu tespit ettikten sonra, görevlerin doğru şekilde işlenmesini sağlamak için hemen harekete geçtik, sistem bu yüzden görevlerin sadece bir kez tamamlandığını ve anormal sunucu davranışları için acil tespiti ekledik. Benzer sorunları tekrar meydana getirmek için izlemeyi güçlendirmeye devam edeceğiz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 7 Ağustos 2026 01:30 UTCinvestigating

   Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

2. 7 Ağustos 2026 01:41 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: August 6, 2026 19:30 ~ August 7, 2026 10:32 (KST) (approximately 15 hours 2 minutes) - Affected Scope: 154 calls across 10 channels, occurring only in calls where an agent was connected after ALF Phone Support responded first - Cause: A change in a specific processing logic of the system caused voice not to connect when a call was transferred to an agent after ALF Phone Support had responded first. - Resolution: The affected logic has been restored to its previous state, and we plan to ensure voice connects properly every time a call is transferred to an agent. Test cases for agent handoff and call transfers in ALF Phone Support have also been added to prevent recurrence. We will continue to strengthen monitoring to prevent similar issues from occurring again.

1. 4 Ağustos 2026 11:34 UTCinvestigating

   CoS and Notebook are temporarily unavailable exclusively for data provided by default in Channel Talk. As a result, CoS and Notebook features using data such as user, userchat, events, and manager, as well as orders, cart_items, and products data from the Cafe24 app, are not functioning properly. - Notebooks already built with the relevant data will only display data prior to 8:00 PM UTC+9. - Default consultation statistics, Custom Reports, and CoS/Notebook analyses using custom-integrated data are unaffected. - Cafe24 app functions and task executions are also unaffected. - We will provide further notice upon completion of maintenance. We sincerely apologize for the inconvenience.

2. 4 Ağustos 2026 23:22 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

1. 30 Temmuz 2026 08:02 UTCinvestigating

   Geçici konu Müşteri Desteği (Inbox) özelliği ile tespit edilmiştir. Şu anda nedenini araştırıyoruz ve kısa bir süre içinde güncellemeler sağlayacaktır. Bu nedenle herhangi bir rahatsızlıktan özür dileriz.

2. 30 Temmuz 2026 08:04 UTCresolved

   Geçici sorun çözüldü ve hizmet şimdi tamamen operasyonel. Bunun sebep olabileceği herhangi bir rahatsızlıktan özür dileriz. Olay Zamanı: 30 Temmuz 2026 16:52:16 - 17:00:56 (KST) (yaklaşık 9 dakika) Etkilenen Kapsam: Olay sırasında gelen kutuyu kullanan bazı müşteriler - Olay Detayları: 1) Inbox yükleme gecikti veya tamamlanmadı 2) Bazı ek özellikler ve entegrasyon çağrıları normalde işlenmedi - Çünkü: Belirli bir sistem ortamında bir hata meydana geldi, bazı sunucular geleneksel olarak davranmaya neden oldu, bu da kutu verilerini geri almak için başarısızlıklara yol açtı ve tam inbox yükleme hataları. - Karar: sunucular konu tespit edildikten hemen sonra önceki normal duruma geri getirildi, kesintiyi çözdü. Bir sunucunun amaçlandığı gibi davranmadığında hemen tespit etmek için eklediğimizden ve izole edilmiş başarısızlıklar eksel veriler retrieval'de bu yüzden artık ana kutu işlevselliğini etkilemezler. Benzer sorunları tekrar meydana getirmek için izlemeyi güçlendirmeye devam edeceğiz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 21 Temmuz 2026 03:06 UTCresolved

   Geçici sorun çözüldü ve hizmet şimdi tamamen operasyonel. Bunun sebep olabileceği herhangi bir rahatsızlıktan özür dileriz. Olay Zamanı: 20 Temmuz 20, 2026 12:00 - 20 Temmuz 20, 2026 16:00 (KST) (yaklaşık 4 saat) - Etkilenen Kapsam: Otomatik sohbet özetinin üretildiği veya kapanışın ertelendiği Sohbetler Çünkü: Özet nesil için kullanılan dış AI servisinde geçici ve önemli bir yavaşlama, izin verilen zaman sınırının aşılması ve atılmasına neden oldu. - Çözüm: Bir acil düzeltme, normal işlemi 16:00 tarafından restore etti. Bir yapısal gelişme, birden fazla AI modellerini paralel olarak çalıştırmak ve ilk olarak tamamlandığından beri, dış gecikmeler geri alınabilirse bile sumerler normal olarak üretilir. Benzer sorunları tekrar meydana getirmek için izlemeyi güçlendirmeye devam edeceğiz. Geçici konu Müşteri Desteği (Inbox) özelliği ile tespit edilmiştir. Şu anda nedenini araştırıyoruz ve kısa bir süre içinde güncellemeler sağlayacaktır. Bu nedenle herhangi bir rahatsızlıktan özür dileriz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 27 Temmuz 2026 09:05 UTCresolved

   Geçici konu Müşteri Desteği (Inbox) özelliği ile tespit edilmiştir. Şu anda nedenini araştırıyoruz ve kısa bir süre içinde güncellemeler sağlayacaktır. Bu nedenle herhangi bir rahatsızlıktan özür dileriz. - Olay Zamanı: 14 Temmuz 2026 02:00 - 10:15 (KST) (yaklaşık 8 saat 15 dakika) Etkilenen Kapsam: Bazı özellikler geçici olarak servis boyunca düzgün çalışmadı Çünkü: Geçici bir ağ bağlantı sorunu, bazı isteklerin gecikmesine veya süreç başarısız olmasına neden oldu. - Karar: Gecikmelerin önlenmesi ve ilgili bileşenleri beklenmedik bir şekilde yeniden başlatmasını engellemek için talep işleme konusunda zaman sınırı belirledik. Ayrıca, benzer konulara daha hızlı bir şekilde cevap vermek ve yanıt vermek için izleme sistemimizi geliştirdik. Geçici sorun çözüldü ve hizmet şimdi tamamen operasyonel. Bunun sebep olabileceği herhangi bir rahatsızlıktan özür dileriz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 10 Temmuz 2026 04:22 UTCinvestigating

   Temporary issue has been detected with Customer Support (Inbox) Snippet feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

2. 13 Temmuz 2026 06:20 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: July 10, 2026 04:47 ~ 14:31 (KST) (approximately 9 hours 44 minutes) - Affected Scope: Channels using snippets - Cause: A styling issue caused dropdown and snippet colors to not display correctly. - Resolution: The system was restored to its previous state and the root cause has been fixed. Pre-release checks will be strengthened to prevent recurrence. We will continue to strengthen monitoring to prevent similar issues from occurring again.

1. 24 Haziran 2026 13:00 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: June 24, 2026 20:48 ~ 21:23 (KST) (approximately 35 minutes) - Affected Scope: Phone feature (inbound/outbound calls) - Cause: A change in the internal data structure caused the Meet feature to stop functioning properly. - Resolution: The system has been restored to its previous state, and we will be improving our deployment process to prevent recurrence. We will continue to strengthen monitoring to prevent similar issues from occurring again. Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

1. 23 Haziran 2026 07:11 UTCinvestigating

   Temporary issue has been detected with Kakao Talk Integration Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

2. 23 Haziran 2026 08:16 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: June 23, 2026 15:00 ~ 17:00 (KST) (approximately 2 hours) - Affected Scope: File and image messages sent by customers via KakaoTalk. - Cause: File and image messages were not properly received due to a Kakao service outage. - Resolution: The service was restored following the recovery of Kakao's service outage.

1. 22 Haziran 2026 06:15 UTCinvestigating

   Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

2. 22 Haziran 2026 06:19 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: June 22, 2026 14:50 ~ 15:15 (KST) (approximately 25 minutes) - Affected Scope: All channels accessing the Channel Talk app and pages - Cause: An error occurred upon access due to a display configuration issue within the admin app. - Resolution: The affected configuration has been corrected and the service has been restored.

1. 5 Haziran 2026 05:49 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. - Incident Time: June 5, 2026 14:34:45 ~ 14:38:30 (KST)

1. 26 Mayıs 2026 02:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 26 Mayıs 2026 06:36 UTCinvestigating

   Temporary issue has been detected with SMS Sending Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

3. 26 Mayıs 2026 06:37 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: May 24, 2026 04:00 ~ May 26, 2026 10:50 (KST) (approximately 2 days 6 hours 50 minutes) - Affected Scope: Domestic SMS sending via the marketing and follow-up notification features - Cause: During an internal system maintenance, SMS processing was not resumed, resulting in a failure to deliver text messages. - Resolution: SMS processing has been resumed and the service has been restored. Two-stage monitoring has been added to prevent recurrence.

1. 21 Mayıs 2026 11:55 UTCmonitoring

   We have identified the cause of the current outage and have taken corrective action. We are currently monitoring the service for stabilization. We will provide you with an update as soon as we confirm the detailed cause. We apologize for any inconvenience this may have caused.

2. 21 Mayıs 2026 12:08 UTCinvestigating

   Temporary issue has been detected with Kakao Talk Integration Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

3. 21 Mayıs 2026 13:02 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: May 21, 2026 19:00 ~ 22:00 (KST) (approximately 3 hours) - Affected Scope: Channels using messaging integrations (KakaoTalk, WeChat, etc.) and shopping mall integrations (GodoMall, ShopBy, etc.) - Incident Details: 1) Messages could not be sent through messaging apps such as KakaoTalk and WeChat 2) Order information was not saved for integrated shopping malls such as Godo Mall and ShopBy - Cause: A compatibility issue between some servers occurred during a system update. - Resolution: The affected servers were updated to restore compatibility and resolve the issue.

1. 18 Mayıs 2026 01:32 UTCinvestigating

   Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

2. 18 Mayıs 2026 02:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 Mayıs 2026 02:37 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: May 18, 2026 10:03 ~ 11:14 (KST) (approximately 71 minutes) - Affected Scope: Delays in inbox loading, IVR response, and App Store settings screen access in some environments during the incident period - Cause: Repeated data lookup requests in App Store-related features caused a temporary surge in load on the server managing the data, which also delayed other requests using the same server. - Resolution: The processing path causing the load was temporarily disabled to restore service. Going forward, the affected processing will be separated into its own flow, and frequently used information will be stored in advance for faster access. We have also adjusted request volume and processing time to prevent similar load from accumulating again. We will continue to strengthen monitoring to prevent similar issues from occurring again.

1. 14 Mayıs 2026 10:49 UTCinvestigating

   Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

2. 14 Mayıs 2026 10:56 UTCmonitoring

   We have identified the cause of the current outage and have taken corrective action. We are currently monitoring the service for stabilization. We will provide you with an update as soon as we confirm the detailed cause. We apologize for any inconvenience this may have caused.

3. 14 Mayıs 2026 11:22 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. Incident Time: May 14, 2026, 19:47 – 20:03 (KST) Scope of Impact: Temporary unavailability of the Channel Talk admin application, including disruptions to auto-assignment and agent status updates. Cause: Temporary system overload during a deployment for product improvements. Resolution: Resolved the overload by scaling up the database servers and performing a rollback.

1. 4 Mayıs 2026 08:56 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: May 4, 2026 09:59 ~ 13:17 (KST) (approximately 3 hours 18 minutes) - Affected Scope: Intermittent delays and failures in customer contact lookups and marketing recipient lookups in some channels during the incident period - Cause: Load was concentrated on some servers handling data, causing temporary delays and intermittent failures - Resolution: Initial load balancing has been completed, and additional stabilization work will follow. Temporary issue has been detected with Contacts feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

1. 27 Nisan 2026 08:50 UTCinvestigating

   Temporary issue has been detected with AI ALF Statistics feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

2. 28 Nisan 2026 06:19 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: April 24, 2026 15:00 ~ April 27, 2026 23:50 (KST) (approximately 3 days 8 hours 50 minutes) - Affected Scope: Channels provided with the renewed ALF analytics feature - Cause: Data from some periods was omitted from aggregation, resulting in inaccurate results being displayed - Resolution: Aggregation has been corrected to include all previously omitted data from the affected periods.

1. 24 Nisan 2026 00:39 UTCinvestigating

   We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.

2. 24 Nisan 2026 02:11 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users who launched the Android app while in a logged-out state. -Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in. -Resolution: Reverted the server to its previous state and updated the Android app. -Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.

1. 23 Nisan 2026 02:23 UTCinvestigating

   Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

2. 23 Nisan 2026 03:29 UTCresolved

   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: April 22, 2026 21:30 ~ April 23, 2026 12:00 (KST) (approximately 14 hours 30 minutes) - Affected Scope: User chats newly created during the incident in which tasks were triggered - Cause: A temporary disruption occurred after a change in a specific processing logic of the system - Resolution: The affected logic has been rolled back, and internal inspection procedures have been strengthened to prevent recurrence. We will continue to strengthen monitoring to prevent similar issues from occurring again.