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    Chatlio kesinti geçmişi

    49 Chatlio incidents · Aralık 2017 — official updates, affected components, duration and resolution details.

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    Slack issues

    Başlangıç 20 Mart 2024 19:08 UTC · 1d 2h

    IssuesKüçük çaplı olay
    1. 20 Mart 2024 19:08 UTCinvestigating

      Slack is having some issues related to channel archiving, we are working with them. See https://slack-status.com/

    2. 21 Mart 2024 21:19 UTCresolved

      Slack has resolved their issues.

    slack avatars not showing on widget

    Başlangıç 6 Şubat 2024 20:25 UTC · 5h 43m

    Pending
    1. 6 Şubat 2024 20:25 UTCinvestigating

      We are looking into issue.

    2. 6 Şubat 2024 23:36 UTCidentified

      Slack has identified the issue with their `users.info` API failing to return proper user avatar URLs. Slack is working on resolving the issue.

    3. 7 Şubat 2024 02:07 UTCresolved

      The issue has been resolved by Slack. Our testing shows that the Chatlio avatar functionality is back to normal.

    Partial outage: sharing of files with livechat visitors

    Başlangıç 7 Aralık 2023 21:12 UTC · 7h 25m

    IssuesKüçük çaplı olay
    1. 7 Aralık 2023 21:12 UTCidentified

      Slack is experiencing an issue with their file sharing API. Chatlio relies on that API to upload files (including images) to/from livechat visitors. We are working with Slack on resolving that issue and we will keep you posted.

    2. 8 Aralık 2023 04:35 UTCmonitoring

      It appears that a fix has been implemented by Slack and the file uploading functionality should work again. We are monitoring the results and we'll update the issue once we receive confirmation from Slack.

    3. 8 Aralık 2023 04:36 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 8 Aralık 2023 04:37 UTCresolved

      This incident has been resolved.

    Response from Slack to widgets failing

    Başlangıç 6 Eylül 2023 17:06 UTC · 4h 26m

    OutageBüyük çaplı olay
    1. 6 Eylül 2023 17:06 UTCinvestigating

      We are currently seeing errors sending messages from Slack to visitors. It appears to be an issue with one of our upstream providers. https://status.pusher.com/ We will continue to monitor and update our status as we know more.

    2. 6 Eylül 2023 18:04 UTCmonitoring

      Pusher claims a fix has been deployed, they are monitoring. https://status.pusher.com/. We have noticed a drop in error rates on our end.

    3. 6 Eylül 2023 21:32 UTCresolved

      Pusher has resolved their issue. We have not seen any errors for last hour.

    Slack API is experiencing problems

    Başlangıç 17 Ağustos 2023 16:35 UTC · 1d 6h

    OutageBüyük çaplı olay
    1. 17 Ağustos 2023 16:35 UTCmonitoring

      Slack API is experiencing problems. Chatlio depends on the API for its operation, so you may experience outages for your Chatlio integration while Slack is resolving the issue. We're monitoring the situation. We will provide updates on this page.

    2. 18 Ağustos 2023 22:49 UTCresolved

      We're not observing any more Slack API errors. We're marking our status as back to normal. We will continue to monitor and update the status if the situation changes. Please reach out to [email protected] if you continue to experience issues.

    Elevated number of errors with Slack's API when creating new Slack channels.

    Başlangıç 2 Ağustos 2023 16:23 UTC · 8h 22m

    OutageBüyük çaplı olay
    1. 2 Ağustos 2023 16:23 UTCinvestigating

      Chatlio is experiencing an elevated number of errors from Slack API when trying to create new Slack channels. We are working with Slack on getting the issue fixed. We will update our status page as we get new information.

    2. 2 Ağustos 2023 16:34 UTCmonitoring

      The issue appears to be due to the general Slack API outage: https://status.slack.com/

    3. 3 Ağustos 2023 00:46 UTCresolved

      Slack API is back to normal; the issue is resolved. If you continue to experience any issues, please reach out to [email protected]

    Slack API is experiencing problems

    Başlangıç 26 Haziran 2023 18:24 UTC · 19h 54m

    OutageBüyük çaplı olay
    1. 26 Haziran 2023 18:24 UTCmonitoring

      Slack API is experiencing problems. Chatlio depends on the API for its operation, so you may experience outages for your Chatlio integration while Slack is resolving the issue. We're monitoring the situation. We will provide updates on this page.

    2. 27 Haziran 2023 13:10 UTCmonitoring

      Slack appears to be operating normal again.

    3. 27 Haziran 2023 13:11 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 27 Haziran 2023 14:18 UTCresolved

      This incident has been resolved.

    Slack API is experiencing problems

    Başlangıç 14 Aralık 2022 18:22 UTC · 4h 52m

    IssuesKüçük çaplı olay
    1. 14 Aralık 2022 18:22 UTCinvestigating

      Slack API is experiencing problems which affect the operation of Chatlio. We're monitoring the situation. We will provide updates on this page.

    2. 14 Aralık 2022 18:28 UTCidentified

      The issue has been identified and is being monitored.

    3. 14 Aralık 2022 23:13 UTCresolved

      Slack's API is back to normal. We're not observing any errors.

    Unexpected downtime, errors connecting to Slack API

    Başlangıç 1 Kasım 2022 17:53 UTC · 54m

    Pending
    1. 1 Kasım 2022 17:53 UTCinvestigating

      We are currently experiencing a large portion of our API calls returning 500 status. We are investigating and will update as we learn more.

    2. 1 Kasım 2022 18:47 UTCresolved

      We discovered a bug in our migration to Events api that affected a small number of our customers but it caused cascading errors that slowed down our API servers.

    maintenance upgrade to new slack api

    Başlangıç 14 Temmuz 2022 18:43 UTC · 5m

    Pending
    1. 14 Temmuz 2022 18:43 UTCmonitoring

      We have brief downtime now as we are releasing an update to new Slack API. Should be resolved shortly.

    2. 14 Temmuz 2022 18:49 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 14 Temmuz 2022 18:49 UTCresolved

      This incident has been resolved.

    Slack API is experiencing problems

    Başlangıç 4 Mayıs 2022 18:48 UTC · 49m

    OutageBüyük çaplı olay
    1. 4 Mayıs 2022 18:48 UTCmonitoring

      Slack API is experiencing problems: https://status.slack.com/ As Chatlio depends on the Slack API, this affects the functionality of Chatlio, which can result in failed conversation status updates and dropped messages to/from visitors. We're monitoring the situation and will keep you posted

    2. 4 Mayıs 2022 19:37 UTCresolved

      Slack is reporting that the issue has been resolved. Our monitoring show that the errors are not occurring anymore. Please reach out if you're still experiencing issues.

    Chat channels unexpectedly archiving

    Başlangıç 29 Mart 2022 18:07 UTC · 1d 2h

    OutageBüyük çaplı olay
    1. 29 Mart 2022 18:07 UTCinvestigating

      We are currently investigating an issue which is causing chat channels to prematurely archive before operators are able to respond. We will post an update when we know more.

    2. 30 Mart 2022 21:02 UTCresolved

      A change in the Slack events API resulted in the Chatlio backend prematurely archiving conversations for returning visitors. The issue should be fixed now.

    Chat channels not being created

    Başlangıç 9 Mart 2022 16:45 UTC · 7h 16m

    OutageBüyük çaplı olay
    1. 9 Mart 2022 16:45 UTCmonitoring

      It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.

    2. 10 Mart 2022 00:02 UTCresolved

      Slack is back up.

    Operating hours not activating

    Başlangıç 31 Ocak 2022 17:28 UTC · 1h 37m

    IssuesKüçük çaplı olay
    1. 31 Ocak 2022 17:28 UTCinvestigating

      We're currently investigating an issue with our Operating Hours scheduling function. We've had reports of schedules not activating. Our engineering team are investigating and will provide an update soon.

    2. 31 Ocak 2022 19:05 UTCresolved

      Thank you for your patience. The issue has now been resolved. This was caused by a background job that failed after a database upgrade. Apologies for any inconvenience this caused.

    Slack's API is experiencing problems

    Başlangıç 22 Aralık 2021 17:12 UTC · 3h 20m

    OutageBüyük çaplı olay
    1. 22 Aralık 2021 17:12 UTCmonitoring

      It seems Slack has errors with their API: https://status.slack.com/. This is causing intermittent errors down the line when Chatlio tries to create channels. For the time being, we can suggest turning your chat widget offline to avoid missed chats. We're monitoring the situation and will update you when Slack has resolved the errors.

    2. 22 Aralık 2021 20:32 UTCresolved

      Slack has resolved the issue.

    Offline message delivery problem

    Başlangıç 14 Haziran 2021 21:02 UTC · 0m

    Pending
    1. 17 Haziran 2021 21:10 UTCresolved

      We discovered that offline messages sent to Google distribution Groups were silently filtered out by Google's spam filter. Our engineering team made some adjustments to our mail DNS records to resolve this issue.

    Slack's API is experiencing problems

    Başlangıç 8 Haziran 2021 16:58 UTC · 6d 0h

    IssuesKüçük çaplı olay
    1. 8 Haziran 2021 16:58 UTCinvestigating

      We're noticing some 500 error's coming from Slack's API. This is causing problems to Chatlio downstream. This is intermittently affecting the ability of Chatlio to generate channel links in your Chatlio notifications.

    2. 8 Haziran 2021 19:44 UTCmonitoring

      Slack API appears back to normal. We're monitoring, but the issue seems to be resolved for now.

    3. 9 Haziran 2021 15:48 UTCidentified

      We're downgrading the incident back to ongoing. We're in contact with Slack about the API issue.

    4. 14 Haziran 2021 16:59 UTCresolved

      We deployed an update on Fri, June 11, that works around the Slack API issue. Our monitoring shows that the issue is now resolved.

    Chatlio slash (/) commands broken

    Başlangıç 8 Şubat 2021 22:02 UTC · 7h 13m

    OutageBüyük çaplı olay
    1. 8 Şubat 2021 22:02 UTCinvestigating

      We are currently investigating an issue with Chatlio slash (e.g /chatlio end) commands in Slack. When commands are issued the Chatlio bot in Slack is posting incorrectly formatted data. Our engineering team is looking into this and we hope to resolve it ASAP.

    2. 9 Şubat 2021 05:16 UTCresolved

      The error with Chatlio commands has been resolved. We contacted Slack support earlier today regarding the problem. They had made some changes to the way responses were parsed. The change has now been reverted and Chatlio commands should now work as normal. Thank you for your patience.

    Slack's API is experiencing problems

    Başlangıç 19 Ocak 2021 16:27 UTC · 1h 58m

    OutageBüyük çaplı olay
    1. 19 Ocak 2021 16:27 UTCinvestigating

      It seems Slack may be having problems, we've contacted them regarding these errors. This is causing errors when Chatlio tries to create channels. We will update you when we have more information.

    2. 19 Ocak 2021 18:26 UTCresolved

      Things appear back to normal!

    Slack is experiencing problems.

    Başlangıç 4 Ocak 2021 16:50 UTC · 14d 23h

    OutageKritik olay
    1. 4 Ocak 2021 16:50 UTCinvestigating

      Slack is currently down. For latest information check their status page. https://status.slack.com/

    2. 4 Ocak 2021 18:48 UTCmonitoring

      Slack appears to be back up! We will continue to monitor just encase anything changes.

    3. 19 Ocak 2021 16:25 UTCresolved

      This incident has been resolved.