Clearlyip kesinti geçmişi

1. 2 Eylül 2026 15:15 UTCinvestigating

   Şu anda, oran merkezlerinin küçük bir yüzdesine gelen çağrıların müşteriler için başarısız olduğu bir sorunu araştırıyoruz. Bunun yalnızca müşterileri doğrudan XCast platformumuz aracılığıyla bağlantıya soktuğunu unutmayın.

2. 2 Eylül 2026 15:17 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

3. 2 Eylül 2026 17:45 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 3 Eylül 2026 11:54 UTCresolved

   Bu olay çözüldü.

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1. 25 Ağustos 2026 20:51 UTCinvestigating

   Microsoft posta hizmetlerine yönelik platformlarımızdan kaynaklanan mesajlar için posta teslimat gecikmelerinde artış görüyoruz.

2. 25 Ağustos 2026 20:55 UTCmonitoring

   Queue işleme başarıyla devam ediyor, ancak Microsoft platformumuzdan posta kabul ederken (s). Kabul oranlarının da zamanla artmasını bekliyoruz. Mühendislik aktivite izlemeye ve teslimat iyileştirmelerini izlemeye devam ediyor.

3. 26 Ağustos 2026 02:24 UTCmonitoring

   Microsoft posta hizmetlerine gelişmiş posta teslimat oranları için izlemeye devam ediyoruz.

4. 26 Ağustos 2026 14:07 UTCmonitoring

   Microsoft posta servislerine posta göndermekte hala gecikmeler görüyoruz, kabul oranları sürekli gelişiyor ve mevcut gerilog neredeyse tamamen işlendi. Performans için izlemeye devam ediyoruz ve tutarlı teslimat oranlarından memnun olduğumuzda bunu kapatacağız.

5. 27 Ağustos 2026 14:18 UTCresolved

   Mail normalde akışa devam ediyor ve gecikme olmadan teslimat oranları bekleniyor.

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1. 21 Ağustos 2026 13:46 UTCinvestigating

   Şu anda intermittent arama kalite sorunları, yukarı akış taşıyıcılarımızla dolu çağrılarla yüksek çağrılarla araştırıyoruz

2. 21 Ağustos 2026 15:07 UTCresolved

   Upstream taşıyıcısı, yaklaşık 9:13am CST

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1. 22 Haziran 2026 16:59 UTCinvestigating

   Şu anda ABD East gövdeing sunucularımızla ilgili sorunları araştırıyoruz, bu da tamamlanma sorunları ve ses sorunları yaratıyor.

2. 22 Haziran 2026 18:59 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

3. 22 Haziran 2026 19:38 UTCresolved

   Bu olay çözüldü.

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1. 15 Haziran 2026 12:53 UTCidentified

   We are currently investigating an issue with our CA-East trunks and have taken them offline at this time.

2. 15 Haziran 2026 16:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 Haziran 2026 17:48 UTCresolved

   This incident has been resolved.

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1. 9 Haziran 2026 19:22 UTCinvestigating

   IS NOC is reviewing reports of connectivity issues for some Pulsar360 hosted PBXs in the Toronto region.

2. 9 Haziran 2026 20:44 UTCinvestigating

   Work continues to isolate and find the root cause for connectivity interruptions in the Toronto region.

3. 9 Haziran 2026 21:04 UTCmonitoring

   IS NOC has identified and resolved the issue(s) responsible for connectivity interruption. We are seeing alarms clearing at this time and will continue to monitor.

4. 10 Haziran 2026 01:16 UTCresolved

   All services remain stable and operational, free from the previously experienced issues.

1. 9 Haziran 2026 14:27 UTCinvestigating

   We are currently investigating an issue which is affecting chat/sms on Clearly Cloud USA - w

2. 9 Haziran 2026 14:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 Haziran 2026 17:24 UTCresolved

   This incident has been resolved.

1. 1 Haziran 2026 13:54 UTCmonitoring

   We are seeing some isolated connectivity issues in our US-Central region facilities. They seem to be transient in nature and quick to assert/resolve. We are working with our upstream provider(s) and monitoring closely.

2. 1 Haziran 2026 20:13 UTCresolved

   This incident has been resolved.

1. 31 Mayıs 2026 18:03 UTCinvestigating

   Our US-Central datacenter is experiencing routing issues at this time. Intermittent problems are resulting from this.

2. 31 Mayıs 2026 18:22 UTCidentified

   Our upstream connectivity provider(s) are experiencing degraded network performance which is affecting ClearlyIP/14IP services. They are working diligently to resolve this issue.

3. 31 Mayıs 2026 19:48 UTCidentified

   Work continues by our upstream provider(s) to isolate and resolve the root connectivity issues.

4. 31 Mayıs 2026 21:31 UTCidentified

   Work continues by our upstream provider(s) to isolate and resolve an apparent DDoS attack affecting multiple customers at the US-Central facilities.

5. 1 Haziran 2026 00:40 UTCmonitoring

   We are seeing recovery but are continuing to monitor the situation while our upstream provider(s) work towards a full resolution.

6. 1 Haziran 2026 01:06 UTCidentified

   We are seeing degraded connectivity once again, affecting services in US-Central. We are awaiting updates and progress reports from our upstream provider(s).

7. 1 Haziran 2026 01:57 UTCmonitoring

   We are once again seeing recovery and are continuing to monitor the situation. Our upstream provider(s) have confirmed positive progress towards resolution of this ongoing DDoS event.

8. 1 Haziran 2026 03:35 UTCmonitoring

   Latest updates from our upstream provider(s) indicate a full restoration of all services and connectivity. We are confirming the same and continue to see clean network operation at this time. We will continue to monitor.

9. 1 Haziran 2026 11:54 UTCresolved

   Connectivity has remained stable.

10. 10 Haziran 2026 20:52 UTCpostmortem

    **Summary / Impact** On the afternoon of May 31st, 2026, 14IP's network operations group began to observe connectivity issues with resources located at its US-Central \(MKE\) data center.  The team began working with their counterparts at the data center facility to understand the nature of the problem.  It was quickly determined that a distributed denial of service \(DDoS\) attack targeted upstream was affecting all tenants of the data center. Significant malicious traffic \(exceeding 450gbps\) was measured upstream during the peak of the attack which overwhelmed equipment as well as primary, secondary, and tertiary links.  This traffic was mitigated through coordinated, escalating filtering with upstream transit providers, as well as internal engineering to stabilize routing. During the incident, connectivity to systems and services primarily located in this data center were impacted significantly for periods of time between approximately 2 PM ET and 9:30 PM ET.  This included Clearly Cloud, ComXchange hosted, Xivea, Business Connect, EPlatform, and several other systems.  \(US-East trunking services continued to operate during the US-Central incident.\) **Follow-Up** Several facility-level network and system improvements have been implemented following the incident which should reduce the risk of future occurrences.  This includes the deployment of additional DDoS scrubbing capacity, improved granularity for detecting attacks, additional fiber capacity upstream, as well as core network enhancements. 14IP plans additional improvements to its systems and operations to improve platform resilience and flexibility when responding to future incidents.

1. 28 Mayıs 2026 17:16 UTCidentified

   An upstream Canadian carrier is currently having issues. This may affect incoming calls routed through that carrier, but is limited to ONLY Canadian DIDs through that carrier. Outbound should not be affected. At this time, we have no information from the carrier on ETA.

2. 28 Mayıs 2026 18:00 UTCmonitoring

   The upstream carrier is now routing properly. We are monitoring and waiting on more information related to the outage.

3. 28 Mayıs 2026 18:50 UTCresolved

   This incident has been resolved.

1. 27 Nisan 2026 18:26 UTCinvestigating

   The team is investigating Call Panel on Clearly Cloud USA displaying a bad certificate.

2. 27 Nisan 2026 18:51 UTCresolved

   This incident has been resolved.

1. 3 Nisan 2026 20:32 UTCinvestigating

   We are seeing issues with provisioning and registration of some Grandstream devices. The team is actively reviewing the situation

2. 5 Nisan 2026 00:01 UTCmonitoring

   We have implemented a fix. If you are still having issues with your devices, please contact us by emailing [email protected] and we can assist you further.

3. 8 Mayıs 2026 19:22 UTCresolved

   This incident has been resolved.

1. 19 Mart 2026 14:55 UTCidentified

   The team has identified the issue and is currently working on a fix.

2. 19 Mart 2026 15:38 UTCresolved

   This incident has been resolved.

1. 13 Mart 2026 23:52 UTCinvestigating

   We are currently investigating this issue.

2. 14 Mart 2026 00:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 Mart 2026 01:19 UTCresolved

   This incident has been resolved.

1. 19 Şubat 2026 14:54 UTCinvestigating

   We are currently investigating an issue with Call Panel on Clearly Cloud Canada.

2. 19 Şubat 2026 16:03 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 Şubat 2026 16:04 UTCmonitoring

   A fix is being implemented. If you still are experiencing issues, please open a support ticket and the team will assist.

4. 19 Şubat 2026 17:03 UTCresolved

   This incident has been resolved.

1. 15 Aralık 2025 18:41 UTCinvestigating

   The team is currently investigating an issue with Clearly Cloud USA

2. 15 Aralık 2025 18:42 UTCidentified

   The team has identified the issue and should be resolved quickly.

3. 15 Aralık 2025 18:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 Aralık 2025 19:00 UTCresolved

   This incident has been resolved.

1. 4 Aralık 2025 18:57 UTCinvestigating

   We are currently investigating this issue.

2. 4 Aralık 2025 19:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 Aralık 2025 19:24 UTCresolved

   This incident has been resolved.

1. 2 Aralık 2025 16:45 UTCinvestigating

   We are currently investigating inbound and outbound calling issues with Clearly Cloud US platform.

2. 2 Aralık 2025 17:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 2 Aralık 2025 17:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 Aralık 2025 19:46 UTCresolved

   This incident has been resolved.

1. 11 Kasım 2025 19:04 UTCresolved

   SIP2 and Proxy55 are not responding. Calls routing to failover trunks

1. 3 Kasım 2025 16:49 UTCinvestigating

   We are currently investigating this issue.

2. 3 Kasım 2025 16:57 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 Kasım 2025 17:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 Kasım 2025 18:10 UTCresolved

   This incident has been resolved.

5. 4 Kasım 2025 17:13 UTCpostmortem

   At approximately 11:27AM ET on November 3, ClearlyIP's NOC team began to receive system alerts indicating excess session activity within its US-East trunking systems. The team's investigation identified unauthenticated INVITE messages being received from unknown IPs as the source of the excess traffic, as well as a customer generating unexpected levels of outbound calls. Steps were taken to mitigate the traffic's impact, including restarting affected services to clear sessions and restore normal status. By approximately 11:55AM ET, the US-East situation was stabilized and session traffic had returned to normal levels. The team has identified a number of improvements and traffic management strategies to help avoid similar incidents which will be implemented in future maintenance events.