Click kesinti geçmişi

1. 27 Ekim 2026 15:34 UTCinvestigating

   Sevgili Click müşteri, Dikkatinize, iOS veya iPadOS 27 veya daha yüksek çalışan iPhone'larda ClickMobile'e giriş yapmaya çalışan kullanıcıları etkileyen potansiyel bir sorun getirmek istiyoruz. Lütfen aşağıdaki ayrıntıları gözden geçirin ve daha fazla fark olana kadar önerilen tedbir önlemleri alın iPhone'larda ve iPad'lerdeki kullanıcılar ClickMobile'a giriş yapamaz. Kullanıcılarına girdikten sonra ve bir daha tapınağa girdikten sonra, uygulama “PKK’dan veri almak için özür dile getirdi”. Aynı hesap diğer cihazlarda çalışır. Etki Etkisi Sorun, iOS veya iPadOS 27 veya daha yüksek çalışan iPhones ve iPad'leri etkiliyor. Daha fazla cihaz güncelleştirmeleri olarak etkilenebilir. Neden Sebep Neden Sebep ClickMobile iOS giriş akışı ve iOS /iPadOS 27 ve daha yüksek arasında olası bir yetersizlik araştırıyoruz. Sebep henüz doğrulanmadı. Work around Henüz doğrulanmamış bir iş var. Müşterilerin iPhone'ları veya iPad'leri iOS/iPadOS 27 veya daha fazla bildirime kadar güncellemediğini tavsiye ederiz. Güncelleme edilmeyen bir cihazda imzalayabilen kullanıcılar bunu bu arada kullanabilir. Sonraki adımlar Etkileniyorsanız, lütfen cihaz modeli ile iletişim desteği ile iletişime geçin, iOS/iPadOS versiyonu, ClickMobile uygulama versiyonu ve etkilenen kullanıcıların sayısı. Device logs, onları toplayabilirseniz yardımcı olur. Sebep doğrulandığında veya bir düzeltmenin mevcut olduğunda daha fazla güncelleme yayınlayacağız. Bu rahatsızlıktan özür dileriz. Bu olayı çözinceye kadar açık bırakacağız. Teşekkür ederim, Click Support

2. 27 Ekim 2026 15:36 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 14 Ekim 2026 16:21 UTCidentified

   Sevgili müşteri, Android cihazlarda ClickMobile'ı etkileyen bir sorunu tespit ettik. Belirtiler: Kullanıcılar ClickMobile Android uygulamasına giriş yapamaz ve hatayı "The server is not; please try again later." Çünkü: Son bir Android System WebView update (vers 155 ve yukarıdaki) ClickMobile login akışı ile uyumlu. WebView 154 veya daha önce cihazlar etkilenmez. WebView otomatik olarak Google Play Store aracılığıyla güncelleniyor, bu yüzden daha fazla cihaz zamanla etkilenebilir. Work around 1. Ayarlara git > Apps, "Show system apps" etkinleştirin, sonra Android System WebView > üç-dot menüsü > "Uninstall update." Versiyon 155'den daha düşük olduğunu onaylayın. 2. Play Store'da, Android System WebView sayfasını açın > üç katlı menüyü açın ve "Enable auto update". 3. Tam yakın ClickMobile (son uygulamalardan uzakta), sonra yeniden açın ve oturum açın. Bir düzeltme ile güncelleştirilmiş uygulama: Bu konuyu ele alan güncellenmiş ClickMobile uygulaması mevcut ancak tam test tamamlanmadı. Uygulamayı denemek istiyorsanız, lütfen onu talep etmek için iletişim desteği ile iletişime geçin. Fix genellikle mevcut olduğunda başka bir güncelleme paylaşacağız. İçmek, Click Support

2. 16 Ekim 2026 09:57 UTCresolved

   Sevgili Müşteri, ClickMmobil uygulamasının yeni bir versiyonunun Google Play Store'da mevcut olduğunu bildirmekten mutluluk duyuyoruz. Bu sürüm "The server is available; lütfen daha sonra tekrar deneyin." bazı kullanıcıların deneyimlediği hata. Beta programına kayıtlı kullanıcılar için: Lütfen beta versiyonundan kayıt olun ve cihazınıza mevcut olmak için üretim salıverilmesine izin verin. Göründüğünde, onu Play Store'dan yükleyebilir ve yükleyebilirsiniz. Bu konudaki herhangi bir rahatsızlıktan içtenlikle özür dileriz. Sabrınız ve anlayışınız için teşekkür ederiz. İçmek, ClickSoftware Support Support

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 24 Eylül 2026 03:16 UTCinvestigating

   Sevgili Müşteri, Alan Servisi Edge (FSE) hizmetlerimizle potansiyel kullanılabilirlik sorunlarını araştırıyoruz ve görevler UI'de görünür olmayabilir. Aktif olarak araştırıyoruz ve çözülebilir olduğu sürece sizinle iletişim kuracağız. Herhangi bir rahatsızlıktan özür dileriz. Iklimler, Kumar Nitesh

2. 24 Eylül 2026 06:40 UTCidentified

   Sevgili Müşteri, Alan Servisi Edge (FSE) hizmetlerini etkileyen performans sorunlarını tespit ettik. Hizmetleri geri yüklemek için çalışıyoruz ve mevcut olduğu gibi bilgi sağlayacaktır. Bu sorunu çözmek için çalışırken sabrınızı takdir ediyoruz. Sorun çözülinceye kadar sizi güncelleyeceğiz. ClickSoftware Support Support

3. 24 Eylül 2026 07:09 UTCresolved

   Sevgili Müşteri, Alan Servisi Edge hizmeti etkileyen sorun şimdi çözülmüştür. Bunun sebep olabileceği herhangi bir rahatsızlık için üzgünüz. Başarınızı sağlamak, Antigua'daki en iyi önceliğimizdir ve bu konudan öğrenmeye ve herhangi bir karşılıklılık önlemeye odaklandık. Kök neden analizine başladık ve bu olay rekoru bir kez tamamlanacak. Sabrınız için teşekkür ederim, Click Support

4. 7 Ekim 2026 10:18 UTCpostmortem

   Bu olay için Kök Neden Analiz Raporu burada mevcuttur: [RCA - 24 Eylül 2026 - FSE PROD] (https://community. clicksoftware.com/s/article/Root-Cause-Anized-Report-Cloud-Service-Interruption-S1-Incident- Eylül-24-2026) Bu bağlantı, Access Müşteri Topluluğu'na giriş gerektirir. Lütfen e-posta [support@ clickyuware.com](mailto:[email protected]) mevcut bir müşteri/partneri iseniz ve müşteri topluluk portalımızın erişimini gerektirir.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 2 Eylül 2026 09:19 UTCinvestigating

   Sevgili Müşteri, Şu anda Yeni vakaları veya mevcut olanları etkileyen ClickSoftware topluluk portalı ile bir kullanılabilirlik sorunu araştırıyoruz. Bu arada, lütfen yeni bir vaka veya mevcut durum iletişimi için [email protected]'da bize ulaşın. Biz aktif olarak bir karar üzerinde çalışıyoruz ve sabit olduğu sürece sizi güncelleyeceğiz. Bu rahatsızlıktan özür dileriz. Teşekkür ederim, Burcu Destek Desteği

2. 2 Eylül 2026 10:25 UTCinvestigating

   Sevgili Müşteri, Sabrınız için teşekkür ederiz. ClickSoftware topluluğunu portalını etkileyen kullanılabilirliği tespit ettik ve bir karara karşı aktif olarak çalışıyoruz. Lütfen bu konunun etkisinin sınırlı olduğunu unutmayın ve tüm müşteriler etkilenmeyecek. Yeni bir vaka yaratmak veya mevcut bir kişiye erişmek için zorluk çekiyorsanız, yeni veya mevcut herhangi bir iletişim ile yardım için [email protected]'da bizimle iletişime geçin. Tam bir karara doğru ilerlerken güncellemeler sunmaya devam edeceğiz. Anlayışınızı ve sabrınızı takdir ediyoruz. Teşekkür ederim, Burcu Destek Desteği

3. 2 Eylül 2026 13:10 UTCresolved

   Sevgili Müşteri, ClickSoftware topluluğunu portalını etkileyen kullanılabilirlik sorununun artık çözüldüğünden haberdarız. Yeni vakalar yaratabilmeli ve her zamanki gibi mevcut olanlara erişebilirsiniz. Bunu yaparken sabrınız ve anlayışınız için teşekkür ederiz. Herhangi bir sorunu yaşamaya devam ederseniz, lütfen bize [email protected]'da ulaşmaya tereddüt etmeyin. Desteğimize devam eden güveninizi takdir ediyoruz. Teşekkür ederim, Burcu Destek Desteği

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 6 Mayıs 2026 11:28 UTCresolved

   Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support

1. 4 Nisan 2026 14:08 UTCresolved

   Dear Click Customer, This is to inform you that at 3:30 AM UTC on April 4, our monitoring systems identified that some Field Service Edge platform Agents on the EU Production POD had become idle. We recommend that you please confirm whether your Agents are running as expected. If not, kindly restart your Agents. Please note that this action cannot be performed by our Support Engineers. If you find that your Agent(s) do not restart as expected, please open a Support Case. Our engineering team will review and attempt to determine the reason that the Agents stopped earlier today. We intend to provide an update within the next few days. In the meantime, our monitoring will continue to ensure that the Agents remain functional. Thank You, Click Support

2. 4 Mayıs 2026 09:37 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - April 4, 2026 - FSE EU PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-4-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 31 Ocak 2026 23:30 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 & NA03 for February 01, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 08, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 23 Ocak 2026 15:37 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 for January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 21 Ocak 2026 21:49 UTCidentified

   We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged. Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. Thank You, Click Support

2. 21 Ocak 2026 23:02 UTCidentified

   Dear Customer We are still working to restore the service however its taking longer than expected. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Thank You, Click Support A Salesforce Company

3. 22 Ocak 2026 01:00 UTCresolved

   Dear Customer We are pleased to inform you that the issue affecting our Field Service Edge - ClickMobile Services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Thank You, Click Support

4. 28 Ocak 2026 20:30 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - Jan 22, 2026 - CM Degradation](https://community.clicksoftware.com/s/article/RCA-22-January-2026-FSE-AU-PR-ClickMobile-Degradation) This link requires login to the ClickAccess Customer Community. Please email [email protected] if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 21 Ocak 2026 21:32 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region on January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 14 Kasım 2025 15:58 UTCinvestigating

   Dear Customers, We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Our team is actively working on this, and we will keep you informed as soon as the issue is resolved. We sincerely apologize for any inconvenience this may cause. Best Regards, Click Software Support

2. 14 Kasım 2025 16:23 UTCresolved

   Dear Customer, The issue affecting the Field Service Edge service has now been resolved. All services are fully operational and working as expected. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience throughout this process. Best Regards, Click Software Support

3. 26 Kasım 2025 09:25 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - November 14, 2025 - FSE UK PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-November-14-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 6 Ekim 2025 16:43 UTCinvestigating

   Dear Customer, We would like to inform you that our Click Community services are currently inaccessible due to an unexpected service interruption. During this period, customers will be unable to log in to click.okta.com and will not be able to create or update support cases. If you require urgent assistance with any ongoing cases or need support with a new issue, please contact us via email at [email protected]. Our team is ready and committed to assisting you until services are fully restored. We understand how inconvenient this may be and sincerely apologize for the disruption. Our teams are actively working to resolve the issue as quickly as possible to restore full functionality. Thank you for your patience and understanding as we work to bring the service back online swiftly. Kind regards, Salesforce Click Support Team

2. 6 Ekim 2025 17:35 UTCresolved

   Dear Customer, We’re pleased to inform you that the earlier service interruption affecting Click Community access has been fully resolved. Customers can now successfully log in to click.okta.com and create or update support cases as usual. Our technical teams have confirmed that all services are operating normally. We sincerely appreciate your patience and understanding while we worked to restore full functionality. If you experience any further issues, please contact us at [email protected]. Kind regards, Salesforce Support Team

1. 30 Eylül 2025 10:12 UTCresolved

   Dear Customer, Our sincere apologies for not including this information in our earlier communications. Important Notice: For businesses using integrations with third-party systems such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL: https://( POD NAME ).cloud.clicksoftware.com/studio We appreciate your attention to this matter. Best Regards, Click Software

1. 3 Haziran 2025 08:31 UTCinvestigating

   We are currently experiencing an issue affecting access to Field Service Edge - Sandbox, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 3 Haziran 2025 09:23 UTCmonitoring

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been identified and a fix has been implemented. The issue appears to be resolved now however we continue to monitor the services. We will continue to share updates here as more information becomes available.

3. 3 Haziran 2025 10:40 UTCresolved

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

4. 6 Temmuz 2025 19:50 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - June 3, 2025 - FSE EU Sandbox](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-EU-Sandbox-June-3-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 27 Mayıs 2025 13:47 UTCresolved

   Dear ClickSoftware Customer, Twilio has transitioned out of Field Service Edge on Sandbox PODs already, as we heading to the last stage of deployment Twilio’s decommission on Production PODs. If you are using Field Service Edge Mobile app with your workforce persistently, this change won’t impact your users and you will be able to continue to use Twilio's services as before. However: 1. If you are using Field Service Edge Mobile app on a sporadic manner, with a handful of users, you will be required to use Google Authenticator instead. 2. If you think that the sporadic interaction is essential for your business, you need to justify the business need over a Support case. The planned dates for rolling-out Twilio’s decommission feature on Production PODs are: 1. June 8: AU, UK and CA 2. June 15: EU and NA03 3. June 22: NA01 If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support. Kind regards, ClickSoftware Global Customer Support

1. 1 Mayıs 2025 13:48 UTCresolved

   Dear ClickSoftware Customer, We hope you're doing well. This is a friendly reminder that the previous login URL ( login.clicksoftware.com ) has been deprecated and is no longer in use. To continue accessing your ClickSoftware Community account securely, please use our updated login portal: click.okta.com. We recommend bookmarking this link for easy future access. Once logged in, simply select the Click Community tile to reach the community site. This update is part of our commitment to improving security and providing a smoother, more reliable user experience. If you have any questions or need support during this transition, our team is here to help. Feel free to reach out or email us at [email protected]. Thank you for being a valued part of the ClickSoftware community. Warm regards, ClickSoftware Global Support

1. 24 Nisan 2025 12:59 UTCinvestigating

   We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 24 Nisan 2025 14:25 UTCresolved

   Dear ClickSoftware Customer, We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use). Once logged in, please select the Click Community tile to access the community site. This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users. If you have any questions or need assistance, please don’t hesitate to reach out to us or email [email protected]. Thank you for your continued support. The ClickSoftware Team

1. 31 Mart 2025 14:13 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 31 Mart 2025 16:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 Mart 2025 18:05 UTCresolved

   Dear Customers, We are pleased to inform you that the issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Regards Salesforce Support.

4. 10 Nisan 2025 10:15 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - March 31st 2025 - FSE EU PROD - Database Connection Error.](https://community.clicksoftware.com/s/article/RCA-March-31st-2025-FSE-EU-PROD-Database-Connection-Error) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 3 Ocak 2025 17:03 UTCinvestigating

   Dear Customers, We are currently experiencing slowness with our Field Service (FSE) services, which may result in delays or reduced performance for some users. Our technical teams are actively investigating the issue and working diligently to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Regular updates will be provided on this page as we make progress. If you have any immediate concerns or require assistance, please contact our support team at [email protected] Thank you for your understanding.

2. 3 Ocak 2025 18:02 UTCresolved

   Dear Customers, We are pleased to inform you that the slowness issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

1. 3 Ocak 2025 11:51 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 3 Ocak 2025 13:56 UTCresolved

   We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.

3. 16 Ocak 2025 10:08 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - January 3rd, 2025 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-January-3rd-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.