Clicksend kesinti geçmişi

1. 3 Eylül 2026 01:24 UTCinvestigating

   AB bölgesinde satıcımız şu anda temel bakım yapıyor, bu da bölgedeki posta hizmetleri için gecikmelere neden oluyor. Tüm ClickSend sistemleri normalde çalışıyor ve müşteriler tarafından sunulan herhangi bir mektup / kartpostal başarıyla alındı ve sistemimizde güvenli bir şekilde tutuluyor. Bununla birlikte, bakım devam ederken buları AB satıcımıza iletmede gecikme olabilir. Durumu takip ediyoruz ve mevcut oldukları gibi daha fazla güncelleme sağlayacaktır.

2. 4 Eylül 2026 02:27 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 7 Eylül 2026 00:36 UTCinvestigating

   Takımlarımız, hizmeti güvenli bir şekilde işletmeye geri getirmek için satıcıyla aktif olarak çalışmaktadır. Bu çalışma devam ederken devam eden kesinti ve sabrınızı takdir ediyoruz. Daha kısa sürede daha fazla bilgi mevcut olacaktır.

4. 9 Eylül 2026 05:28 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 8 Temmuz 2026 02:00 UTCinvestigating

   Şu anda Avustralya'da teslimat sorunlarını görüyoruz - Telstra Telstra, kesintiyle ilgili aşağıdaki açıklamayı yayınladı: “Bazı mobil aramaları ve veri bağlantılarını etkileyen bir konuya bakıyoruz. İlk başta bağlanmakta sorun yaşıyorsanız, yeniden deneme üzerinde çalışabileceği gibi tekrar deneyin. Üzerindeyiz ve sabit olduğu sürece bir güncelleme paylaşacağız. Bizimle bağlantı kurmak için teşekkürler." Sonumuzdaki durumu yakından takip ediyoruz ve Telstra sorunu çözdüğü kadar yakında başka bir güncelleme sağlayacaktır.

2. 9 Temmuz 2026 00:52 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 9 Temmuz 2026 23:58 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 25 Haziran 2026 06:51 UTCinvestigating

   We are currently investigating an issue causing message delivery degradation. Customers may experience delays in message processing, with some message statuses remaining in "Message sent to the network for delivery" for longer than expected. Our engineering teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

2. 25 Haziran 2026 11:56 UTCinvestigating

   We are currently investigating an issue affecting our services. Our upstream vendor has identified an issue on their end and is actively working towards a resolution. We will provide further updates as more information becomes available.

3. 25 Haziran 2026 13:09 UTCinvestigating

   We are continuing to investigate this issue.

4. 25 Haziran 2026 14:26 UTCinvestigating

   We are continuing our investigation. Our upstream vendor has identified a problem on their end and is actively working towards a resolution. This issue is currently only impacting SMS traffic to the US and Australia (AU) routed through this upstream vendor. All other SMS traffic (including Rest of World) is unaffected and continues to process normally.

5. 25 Haziran 2026 15:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 26 Haziran 2026 00:04 UTCmonitoring

   Our upstream vendor has implemented a fix and messaging services have recovered. We have completed validation testing and confirmed message sending and delivery are functioning as expected. Their teams will continue to closely monitor platform performance to ensure stability. We are not currently observing any further issues related to this incident.

7. 26 Haziran 2026 03:56 UTCmonitoring

   We are pleased to inform you that the issue with Message Delivery Degradation has now been resolved. Resolution Steps: Our upstream vendor has applied a fix to resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

8. 26 Haziran 2026 03:57 UTCresolved

   This incident has been resolved.

1. 7 Mayıs 2026 03:39 UTCinvestigating

   We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

2. 8 Mayıs 2026 10:21 UTCinvestigating

   We have identified that, in addition to the previously reported impact on United Kingdom Long Virtual Numbers (O2 network), a subset of Swedish virtual numbers is also experiencing inbound SMS delivery degradation. Affected messages may be delayed or fail to deliver when sent to these Swedish numbers. The issue appears to be consistent with the ongoing degradation observed across certain inbound routes. We are continuing to work with our upstream partners to investigate the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available.

3. 12 Mayıs 2026 14:26 UTCresolved

   We are pleased to inform you that the previously reported inbound SMS degradation issue has now been resolved. Resolution Steps: We worked closely with our vendor to identify and resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.

1. 9 Şubat 2026 02:23 UTCinvestigating

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

2. 9 Şubat 2026 03:09 UTCmonitoring

   New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]

3. 9 Şubat 2026 05:47 UTCresolved

   This incident has been resolved, please let us know if you encounter any issues

1. 8 Aralık 2025 11:21 UTCinvestigating

   We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

2. 9 Aralık 2025 07:08 UTCmonitoring

   ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

3. 9 Aralık 2025 10:11 UTCresolved

   This incident has been resolved.

1. 26 Kasım 2025 07:52 UTCidentified

   We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender. This is a temporary issue.

2. 26 Kasım 2025 13:10 UTCidentified

   The issue has been partially resolved. New SMS messages and campaigns using short URLs are no longer affected. We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

3. 26 Kasım 2025 13:13 UTCidentified

   We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.

4. 27 Kasım 2025 00:29 UTCresolved

   This incident has been resolved. Microsoft has removed the flag, we have also changed our ShortURL from smsu.io to smsg.us

1. 18 Kasım 2025 12:12 UTCinvestigating

   We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly

2. 18 Kasım 2025 12:39 UTCresolved

   The following services are now operational: • Online Dashboard • REST API We are continuing to monitor performance to ensure stability.

1. 20 Ekim 2025 22:22 UTCinvestigating

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

2. 20 Ekim 2025 22:49 UTCresolved

   The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

1. 24 Eylül 2025 18:20 UTCinvestigating

   We are currently investigating an issue that began around 8:27 AM PST on September 24, 2025, where some Transactional Emails are remaining in the Queued:WaitSend status. Our team is actively working to identify the cause and resolve the problem.

2. 25 Eylül 2025 05:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 Eylül 2025 05:23 UTCresolved

   This incident has been resolved.

1. 29 Ağustos 2025 23:20 UTCinvestigating

   Some customers from Belgium could still be facing issues when sending SMS with shared numbers

2. 30 Ağustos 2025 00:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Ağustos 2025 01:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 Ağustos 2025 01:15 UTCresolved

   This incident has been resolved.

1. 29 Ağustos 2025 20:09 UTCinvestigating

   We are currently experiencing SMS delivery issues for Belgium

2. 29 Ağustos 2025 21:16 UTCresolved

   We have resolved the issue for Belgium customers

1. 22 Temmuz 2025 06:44 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 23 Temmuz 2025 01:46 UTCresolved

   This incident has been resolved.

1. 22 Temmuz 2025 01:58 UTCinvestigating

   We are currently investigating reports of unexpected behavior involving Sender IDs and dedicated numbers. Our technical team is actively assessing the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to restore full functionality.

2. 22 Temmuz 2025 03:04 UTCmonitoring

   Issues appear to have ceased and we are monitoring the situation

3. 23 Temmuz 2025 02:22 UTCresolved

   This incident has been resolved.

1. 21 Temmuz 2025 05:04 UTCinvestigating

   We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.

2. 21 Temmuz 2025 05:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 Temmuz 2025 06:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 Temmuz 2025 06:15 UTCresolved

   This incident has been resolved.

1. 30 Haziran 2025 06:32 UTCidentified

   Due to a planned service outage, please expect delays in our chat support response times between 2:30 PM and 3:30 PM AWST. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

2. 1 Temmuz 2025 00:11 UTCresolved

   This incident has been resolved.

1. 30 Haziran 2025 03:40 UTCidentified

   While we work on fixing this, we’ll be temporarily redirecting to our old portal.

2. 30 Haziran 2025 03:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 1 Temmuz 2025 03:28 UTCresolved

   This incident has been resolved.

1. 18 Haziran 2025 01:22 UTCinvestigating

   This is a temporary issue that we are currently investigating. This does not impact API

2. 18 Haziran 2025 01:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 Haziran 2025 03:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 Haziran 2025 03:57 UTCresolved

   This incident has been resolved.

1. 24 Nisan 2025 07:10 UTCinvestigating

   We are currently observing delivery issues for 10DLC in United States - AT&T. Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. 28 Nisan 2025 04:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 Mayıs 2025 03:37 UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 Mayıs 2025 03:38 UTCmonitoring

   We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch ClickSend, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch ClickSend remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

5. 16 Mayıs 2025 03:39 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 Mayıs 2025 05:30 UTCresolved

   This incident has been resolved.

1. 11 Şubat 2025 22:39 UTCinvestigating

   We are having issues with our chat platform; we may not be responsive or able to provide service support immediately. Please bear with us for this short period; we will update our status page once this is resolved. Alternatively, you can send an email to [email protected].

2. 11 Şubat 2025 22:49 UTCresolved

   This incident has been resolved.