Commpeak kesinti geçmişi

1. 6 Ekim 2026 11:54 UTCidentified

   PBX Stas hakkındaki son planlanan bakımımızdan sonra, küçük bir istek yüzdesini etkileyen beklenmedik yan etkileri gözlemliyoruz, yüksek yanıt süreleri ile sonuçlanıyoruz. Mühendislik ekibimiz aktif olarak kök nedenini araştırıyor ve bir düzeltme dağıtıyor. Ses hizmetleri ve birincil özellikler operasyonel kalır, ancak bazı kullanıcılar geçici gecikmeler yaşayabilir.

2. 6 Ekim 2026 11:58 UTCresolved

   Planlanan bakımımızı takip eden PBX Stas'i etkileyen performans sorunları tamamen çözülmüştür. Yanıt süreleri ve istek işleme normal işletim parametrelerine geri döndü. Ekibimiz sistemi yakından izlemeye devam edecektir. Bu sorunu çözmek için çalışırken sabrınızı takdir ediyoruz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 22 Eylül 2026 12:14 UTCidentified

   Dialer işlevselliğinizde ve performansınızda uzlaşmaya neden olabilecek geçici bir dialer yaşıyoruz

2. 22 Eylül 2026 12:16 UTCidentified

   Bu sorun için bir düzeltme üzerinde çalışmaya devam ediyoruz.

3. 22 Eylül 2026 12:57 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 22 Eylül 2026 13:01 UTCresolved

   Bu olay çözüldü.

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1. 26 Ağustos 2026 07:56 UTCinvestigating

   Şu anda birden fazla CommPeak hizmetlerini etkileyen bir kesinti yaşıyoruz [Voice / SIP gövdeleme, SMS, DID düzenleme, Dialer, Müşteri Portalı, API]. Bu süre zarfında [failed çağrı girişimleri, gecikmiş mesaj teslimatı, portal giriş hataları, API zamanları] görebilirsiniz. Mühendislik ekibimiz sorunu [07:34 UTC) tespit etti ve aktif olarak tam hizmeti geri yükleme üzerinde çalışıyor. Bu bizim ilk önceliğimizdir ve tüm ilgili takımlarımız meşgul. [08:15 UTC] tarafından bir sonraki güncellemeyi yayınlayacağız ya da durum değişirse er. Bunun operasyonlarınızda olduğunu anlıyoruz ve kesinti için üzgünüz. Muhasebeye özgü sorular için lütfen hesap yöneticinize veya [email protected] ile iletişime geçin.

2. 26 Ağustos 2026 08:00 UTCresolved

   Bu olay çözüldü.

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1. 5 Aralık 2025 09:12 UTCinvestigating

   Our team is actively investigating the ongoing outage and working toward a resolution

2. 5 Aralık 2025 09:17 UTCmonitoring

   The issue originates with our vendor, Cloudflare. They have deployed a fix and are monitoring its effectiveness.

3. 5 Aralık 2025 09:23 UTCresolved

   This incident has been resolved

1. 18 Kasım 2025 11:59 UTCinvestigating

   We have confirmed that the issue lies with our third-party provider, Cloudflare. While they proceed with remediation, our team is researching alternative means to bypass the dependency.

2. 18 Kasım 2025 12:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 Kasım 2025 15:08 UTCmonitoring

   We can see that our third-party provider, Cloudflare, is in the process of recovering, although some issues may still persist. We will continue to monitor the situation closely and are working on a long-term workaround to prevent similar problems in the future. Some of these workarounds have already been implemented, while others are currently in progress.

4. 18 Kasım 2025 17:53 UTCresolved

   The incident has been resolved and all services are operating normally.

1. 4 Ağustos 2025 10:10 UTCinvestigating

   We are currently investigating degraded network performance for our infrastructure in European Region.

2. 4 Ağustos 2025 10:42 UTCidentified

   There is an issue with one of our vendors Cloudflare. The scope of the impact is affecting european network. The fix is being implemented.

3. 4 Ağustos 2025 12:17 UTCmonitoring

   Cloudflare has mitigated the current impact. We will continue to monitor the network status.

4. 5 Ağustos 2025 06:13 UTCresolved

   This incident has been resolved.

1. 17 Temmuz 2025 15:32 UTCinvestigating

   We are currently experiencing a major outage affecting our TexPeak. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 17 Temmuz 2025 16:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 Temmuz 2025 17:08 UTCresolved

   This incident has been resolved.

1. 30 Haziran 2025 07:39 UTCidentified

   We’re currently experiencing a major outage affecting our SMS gateway. Our engineering team is actively working to resolve the issue as quickly as possible. Thank you for your patience

2. 30 Haziran 2025 10:01 UTCresolved

   The incident has been resolved.

1. 29 Ağustos 2024 04:46 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 29 Ağustos 2024 06:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 Ağustos 2024 07:01 UTCresolved

   This incident has been resolved.

1. 5 Ağustos 2024 08:14 UTCinvestigating

   CommPeak is investigating a fault with my.commpeak.com and related services. More updates to follow shortly.

2. 5 Ağustos 2024 08:41 UTCresolved

   This incident has been resolved.

1. 22 Şubat 2024 10:01 UTCidentified

   Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. This issue does not affect our services.

2. 22 Şubat 2024 11:10 UTCmonitoring

   Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.

3. 22 Şubat 2024 13:12 UTCresolved

   Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.

1. 20 Şubat 2024 09:17 UTCinvestigating

   We are currently investigating this issue.

2. 20 Şubat 2024 10:31 UTCresolved

   This incident has been resolved.

1. 30 Ekim 2023 20:10 UTCinvestigating

   CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected. We are working to mitigate this problem. More updates to follow shortly.

2. 30 Ekim 2023 20:35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Ekim 2023 20:39 UTCresolved

   This incident has been resolved.

1. 4 Ekim 2023 11:02 UTCinvestigating

   We are currently investigating this issue.

2. 4 Ekim 2023 11:13 UTCidentified

   We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.

3. 4 Ekim 2023 13:00 UTCmonitoring

   Adjustment has been implemented, and we are monitoring the results.

4. 8 Ekim 2023 09:37 UTCresolved

   This incident has been resolved.

1. 24 Ağustos 2023 10:20 UTCinvestigating

   We are currently investigating this issue.

2. 24 Ağustos 2023 10:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 Ağustos 2023 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 24 Ağustos 2023 10:54 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 24 Ağustos 2023 11:51 UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future

6. 24 Ağustos 2023 12:36 UTCmonitoring

   There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur

7. 24 Ağustos 2023 15:15 UTCmonitoring

   We applied a developed workaround and monitoring the results.

8. 25 Ağustos 2023 11:00 UTCresolved

   We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.

1. 8 Kasım 2022 17:16 UTCinvestigating

   We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats

2. 8 Kasım 2022 18:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 Kasım 2022 18:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 Kasım 2022 18:10 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 8 Kasım 2022 18:17 UTCresolved

   This incident has been resolved. Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.

1. 29 Ağustos 2022 15:51 UTCinvestigating

   We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats

2. 29 Ağustos 2022 16:03 UTCresolved

   This incident has been resolved.

3. 30 Ağustos 2022 08:40 UTCpostmortem

   Between the hours 13:00 UTC and 16:00 UTC on the 29th of August, CommPeak clients that are using CommPeak PBX Stats encountered login problems and performance issues in the system, and issues with the CommPeak Softphone connection. The event was triggered by a new feature that was deployed on the last release and created a performance regression. Our engineering team has identified a performance bottleneck with redis-server and has upgraded the component, that action has achieved partial relief, but the issue was still ongoing. The root source of the bottleneck was identified and fixed at 15:40 UTC. After the hotfix had been released, it released the bottleneck, and services were restored at 16:00 UTC. This incident had a widespread impact, and we take availability very seriously. We have identified several areas of improvement and will continue to work on uncovering any other gaps that could cause a recurrence.

1. 12 Temmuz 2022 09:21 UTCinvestigating

   We are currently investigating this issue.

2. 12 Temmuz 2022 09:26 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 Temmuz 2022 09:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 Temmuz 2022 10:30 UTCresolved

   This incident has been resolved.

1. 28 Haziran 2022 14:32 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 28 Haziran 2022 14:52 UTCresolved

   This incident has been resolved.

1. 21 Haziran 2022 06:54 UTCinvestigating

   We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.

2. 21 Haziran 2022 07:07 UTCidentified

   The issue is related to our CDN provider Cloudflare, we are working on a fix.

3. 21 Haziran 2022 07:32 UTCmonitoring

   A fix was applied, we are monitoring the result.

4. 21 Haziran 2022 08:15 UTCresolved

   This incident has been resolved.