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    50 Copper incidents · Kasım 2021 — official updates, affected components, duration and resolution details.

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    We are investigating an issue with the Google Sheets Add-on resulting in difficulty Importing Data

    Başlangıç 9 Haziran 2026 15:45 UTC · 6d 4h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 9 Haziran 2026 15:45 UTCidentified

      We've identified the issue and we are working on the solution.

    2. 11 Haziran 2026 17:47 UTCidentified

      We have identified a recent Google Security update is preventing some users from accepting Google Permissions.

    3. 14 Haziran 2026 05:02 UTCmonitoring

      Google has resolved the unverified issue causing some users to have trouble accessing accepting Google Permissions and accessing the Chrome Extension. We are investigating a persisting issue with the Copper Google Sheets Add-on resulting in some users unable to Import Data.

    4. 15 Haziran 2026 20:11 UTCresolved

      All issues are now resolved and all components are operational. If you still experience an issue after removing and re-installing the Chrome Extension or Google Sheets Add-on, please contact the Copper Support Team.

    Form Builder, Linked Pages, and some Integrations failing to operate as expected.

    Başlangıç 25 Şubat 2026 21:27 UTC · 1h 41m

    OutageKritik olay
    Etkilenen bileşenler
    Forms BuilderIntegrationsForms Submission
    1. 25 Şubat 2026 21:27 UTCinvestigating

      We are currently investigating an issue with Forms, Linked Pages, and some Integrations.

    2. 25 Şubat 2026 21:34 UTCinvestigating

      We are currently investigating an issue with Forms, Linked Pages and some Integrations failing to operate as expected. We are prioritizing this issue to restore expected operation to these features.

    3. 25 Şubat 2026 22:12 UTCidentified

      We have identified the issue resulting in Forms, Linked Pages and some Integrations to fail to operate as expected.

    4. 25 Şubat 2026 22:24 UTCidentified

      We have identified the issue resulting in Form Builder, Linked Pages and some Integrations to fail to operate as expected. We are preparing the update and expect the issue to be resolved within a few hours. Thank you for your patience.

    5. 25 Şubat 2026 23:08 UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    Başlangıç 19 Şubat 2026 00:28 UTC · 14h 26m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Custom Reports Builder
    1. 19 Şubat 2026 00:28 UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Tuesday, February 17, and remains accessible at this time.

    2. 19 Şubat 2026 14:53 UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    Başlangıç 18 Şubat 2026 14:59 UTC · 9h 27m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Reporting
    1. 18 Şubat 2026 14:59 UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Tuesday, February 17, and remains accessible at this time.

    2. 19 Şubat 2026 00:25 UTCresolved

      This incident has been resolved.

    Custom Report data is delayed

    Başlangıç 9 Şubat 2026 18:11 UTC · 3h 51m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Custom Reports Builder
    1. 9 Şubat 2026 18:11 UTCinvestigating

      We are investigating issues with Custom Report data refreshing. Custom Reports data is currently delayed, Custom Report data is accurate to Friday, February 6, and remains accessible at this time.

    2. 9 Şubat 2026 20:24 UTCinvestigating

      We are continuing to investigate this issue.

    3. 9 Şubat 2026 22:01 UTCresolved

      This incident has been resolved.

    Some users are experiencing issues loading the app

    Başlangıç 3 Şubat 2026 18:58 UTC · 24m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Forms BuilderSearch IndexIntegrationsMarketing ToolsCustom Reports BuilderWorkflow AutomationReporting
    1. 3 Şubat 2026 18:58 UTCinvestigating

      Users who are impacted may access Copper through the Chrome Extension or Mobile App. We are investigating loading issue related to the Web App (app.copper.com) and will provide status updates.

    2. 3 Şubat 2026 19:22 UTCresolved

      This incident has been resolved.

    Copper App not reachable for some customers

    Başlangıç 28 Ekim 2025 18:15 UTC · 19h 4m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 28 Ekim 2025 18:15 UTCinvestigating

      We are currently investigating this issue.

    2. 28 Ekim 2025 18:16 UTCinvestigating

      We are continuing to investigate this issue.

    3. 28 Ekim 2025 18:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 Ekim 2025 13:19 UTCresolved

      This incident has been resolved.

    www.copper.com Issues

    Başlangıç 28 Ekim 2025 14:27 UTC · 37m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Help Center
    1. 28 Ekim 2025 14:27 UTCinvestigating

      Some customers are not able to get to www.copper.com at the moment. We are investigating the issue. Please note that Copper Application is working fine.

    2. 28 Ekim 2025 15:03 UTCresolved

      This incident has been resolved.

    Amazon AWS Incident Impacting Copper

    Başlangıç 20 Ekim 2025 13:35 UTC · 12h 0m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 20 Ekim 2025 13:35 UTCinvestigating

      Some customers might be experiencing degraded performance due to ongoing AWS Issues with several services. You can see the AWS services status here: https://health.aws.amazon.com/health/status.

    2. 20 Ekim 2025 15:04 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 Ekim 2025 21:43 UTCinvestigating

      AWS continues to have issues with several services.

    4. 21 Ekim 2025 01:35 UTCresolved

      AWS has resolved the issue.

    Authentication Issues

    Başlangıç 18 Temmuz 2025 15:25 UTC · 1h 57m

    OutageKritik olay
    Etkilenen bileşenler
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 18 Temmuz 2025 15:25 UTCinvestigating

      Customers are having issues authenticating with Google.

    2. 18 Temmuz 2025 16:34 UTCmonitoring

      Google has mitigated the issue for all affected users.

    3. 18 Temmuz 2025 17:22 UTCresolved

      This incident has been resolved.

    Copper Services affected by Google Issues

    Başlangıç 12 Haziran 2025 19:17 UTC · 9h 37m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 12 Haziran 2025 19:17 UTCinvestigating

      Some of the Copper Services might be affected due to Google having issues with their services.

    2. 12 Haziran 2025 20:43 UTCinvestigating

      A lot of Google Services are still down. Here is google status page : https://status.cloud.google.com/

    3. 13 Haziran 2025 01:40 UTCmonitoring

      It appears that Google issues have been resolved.

    4. 13 Haziran 2025 04:53 UTCresolved

      These issues have been resolved.

    Copper Website Issue

    Başlangıç 3 Mayıs 2025 18:19 UTC · 10d 7h

    Pending
    1. 3 Mayıs 2025 18:19 UTCmonitoring

      Copper website (copper.com) was unavailable for about an hour starting at 12 p.m EST. It has been restored and operational now.

    2. 3 Mayıs 2025 18:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 14 Mayıs 2025 01:20 UTCresolved

      This incident has been resolved.

    Copper website down

    Başlangıç 2 Mayıs 2025 17:23 UTC · 0m

    Pending
    1. 2 Mayıs 2025 17:23 UTCresolved

      Copper website www.copper.com was temporarily unavailable for approximately 15 minutes around 10:30 am EST. The issue was quickly resolved, and website is operating normally now.

    Data Refresh issue with Copper Reporting

    Başlangıç 10 Nisan 2025 15:36 UTC · 4h 10m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Reporting
    1. 10 Nisan 2025 15:36 UTCinvestigating

      Reporting data is not refreshing at the moment due to an upstream provider issue. Reports and dashboards are still available in Copper. Previously loaded data is visible in Copper Reporting.

    2. 10 Nisan 2025 19:46 UTCresolved

      The issue has been resolved by our provider. All customers should have up to date reporting data now.

    Copper Reports might be missing some data

    Başlangıç 19 Mart 2025 19:26 UTC · 7h 40m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Reporting
    1. 19 Mart 2025 19:26 UTCinvestigating

      Our upstream data warehouse provider is having an issue due to which some customers might be seeing last few hours of data missing in their latest reports. Once the issue is resolved by our provider, we will reload updated data for all customers.

    2. 19 Mart 2025 21:10 UTCidentified

      Issue has been resolved by our data warehouse provider on their end. We will reload the data for effected customers in the next several hours

    3. 20 Mart 2025 03:06 UTCresolved

      We have reloaded the data for affected customers. The reports should refresh according to normal scheduled timeline from now on.

    Tasks are not showing up properly in Web App

    Başlangıç 31 Ocak 2025 15:40 UTC · 54m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Rest API & Web Application
    1. 31 Ocak 2025 15:40 UTCinvestigating

      We are currently investigating this issue.

    2. 31 Ocak 2025 16:26 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 31 Ocak 2025 16:33 UTCresolved

      This incident has been resolved.

    Intermittent Connectivity Issue

    Başlangıç 24 Ekim 2024 20:16 UTC · 1h 44m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Mobile ApplicationsForms BuilderRest API & Web ApplicationSearch IndexHelp CenterGoogle SyncIntegrationsForms SubmissionTracked Links in EmailsMarketing ToolsDeveloper APICustom Reports BuilderCRM for Gmail Chrome ExtensionWorkflow AutomationReporting
    1. 24 Ekim 2024 20:16 UTCinvestigating

      Some customers might be experiencing connectivity issues Since 1 p.m PT. It appears to be due to AWS having a global issue.

    2. 24 Ekim 2024 21:10 UTCmonitoring

      It appears that AWS has fixed the issue. We are monitoring our systems.

    3. 24 Ekim 2024 22:00 UTCresolved

      This incident has been resolved.

    Issue with sending Emails from Copper

    Başlangıç 13 Eylül 2024 16:49 UTC · 3h 37m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Google SyncCRM for Gmail Chrome Extension
    1. 13 Eylül 2024 16:49 UTCinvestigating

      Some customers might be experiencing "Rate limit exceeded" error when sending emails from Copper

    2. 13 Eylül 2024 16:54 UTCmonitoring

      This issue has been fixed. We are monitoring the results.

    3. 13 Eylül 2024 17:17 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 13 Eylül 2024 20:26 UTCresolved

      This incident has been resolved.

    Copper Website Issues

    Başlangıç 3 Eylül 2024 17:37 UTC · 0m

    Pending
    1. 3 Eylül 2024 17:37 UTCresolved

      Copper website (www.copper.com) was unreachable from 9:45 a.m PST to 10:00 a.m. PST

    Copper.com website Issues

    Başlangıç 15 Temmuz 2024 23:38 UTC · 13h 45m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Help Center
    1. 15 Temmuz 2024 23:38 UTCinvestigating

      Copper website (www.copper.com) is not accessible

    2. 16 Temmuz 2024 02:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 Temmuz 2024 13:23 UTCresolved

      This incident has been resolved.