Coveo Cloud kesinti geçmişi

1. 26 Ağustos 2026 19:12 UTCinvestigating

   Şu anda tüm bölgelerdeki ev sahibi inşaatçıyı kullanarak Arama sayfalarını etkileyen bir sorunu araştırıyoruz. Bu sayfalar şu anda mevcut değildir. Ekibimiz araştırmaktadır ve çözülmeye kadar düzenli güncellemeler yayınlayacaktır.

2. 26 Ağustos 2026 19:25 UTCmonitoring

   Bir düzeltme uygulandı ve tüm Hosted arama sayfaları şimdi operasyonel. Durumu yakından takip etmeye devam edeceğiz.

3. 26 Ağustos 2026 20:17 UTCresolved

   Bu olay çözüldü.

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1. 18 Ağustos 2026 16:34 UTCidentified

   ABD bölgesinde Group Invites'i etkileyen bir sorunu tespit ettik. Müşteriler organizasyonlarına yeni bir kullanıcı davet edemiyor olabilirler. Ekibimiz zaten etkisini azaltmak için çalışıyor ve çözülmeye kadar düzenli güncellemeler yayınlayacak. Yardıma ihtiyacınız varsa veya bizimle temasa geçmek için lütfen Yardım Portalını ziyaret edin

2. 18 Ağustos 2026 16:52 UTCmonitoring

   Sorun düzeltildi ve bu hizmeti aktif olarak izliyoruz. Sabrınız için teşekkür ederiz.

3. 18 Ağustos 2026 17:10 UTCresolved

   Hizmet son güncellemeden beri tamamen operasyonel kalmıştır. Bu olay çözüldü.

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1. 4 Ağustos 2026 20:16 UTCinvestigating

   We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 4 Ağustos 2026 21:30 UTCmonitoring

   The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

3. 5 Ağustos 2026 00:48 UTCresolved

   Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal

1. 17 Temmuz 2026 12:05 UTCinvestigating

   Ticaret Aramasını etkileyen bir sorunu araştırıyoruz. Müşterilerin alt kümesi için, daha önce var olan bazı alanlar, Ticaret API yanıtlarında ekFields’ten eksik olabilir. Ekibimiz araştırmaktadır ve çözülmeye kadar düzenli güncellemeler yayınlayacaktır. Yardıma ihtiyacınız varsa veya bizimle temasa geçmek için lütfen Yardım Portalını ziyaret edin

2. 17 Temmuz 2026 12:26 UTCidentified

   Kök nedeni tespit edildi ve ekibimiz sorunu azaltmak için çalışıyor.

3. 17 Temmuz 2026 12:48 UTCidentified

   Bir düzeltme tespit ettik ve sorunu bir saat içinde azaltacağını bekliyoruz. Ek alanlarda mevcut olan standart alanlara dayanan müşteriler etkileniyor. Bu konu, standart alanlarda doğrudan güvenerek, onları ek alanlarda kullanmak yerine, üzerinde çalışılabilir

4. 17 Temmuz 2026 13:16 UTCmonitoring

   Düzeltme uygulandı ve çalışmaya doğrulandı, etkiyi ortadan kaldırdı. Hizmeti izlemeye devam ediyoruz.

5. 17 Temmuz 2026 13:55 UTCresolved

   Bu olay çözüldü.

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1. 16 Temmuz 2026 10:56 UTCidentified

   Analytics raporlamasını ve ABD bölgesinde bir dizi ML Modelleri etkileyen bir sorunu tespit ettik. Bu, veri paylarımıza ve platform raporlamamıza yönelik güncellemelerin önlenmesidir. Korumalı veriler gecikebilir. Ekibimiz zaten etkisini azaltmak için çalışıyor ve çözülmeye kadar düzenli güncellemeler yayınlayacak. Yardıma ihtiyacınız varsa veya bizimle temasa geçmek için lütfen Yardım Portalını ziyaret edin

2. 16 Temmuz 2026 16:07 UTCidentified

   Kök nedeni tespit ettik ve ekibimiz hala konuyu çözmeye çalışıyor.

3. 17 Temmuz 2026 01:15 UTCidentified

   Ekibimiz, çoğu durumda etkinin en kötü kısmını azaltan başarılı saldırılar uyguladı. Bununla birlikte, bir alt müşteri, Yönetim Konsolunda kullanılan veriler için gecikmeleri görmeye devam edecektir. Tam mitigation için çalışmaya devam ediyoruz.

4. 17 Temmuz 2026 01:48 UTCresolved

   Sorun şu anda tamamen azaltılıyor ve bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 10 Temmuz 2026 18:12 UTCidentified

   We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 10 Temmuz 2026 18:31 UTCidentified

   We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.

3. 10 Temmuz 2026 18:54 UTCidentified

   We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.

4. 10 Temmuz 2026 19:50 UTCmonitoring

   The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

5. 10 Temmuz 2026 21:40 UTCresolved

   This incident has been resolved.

1. 21 Mayıs 2026 16:16 UTCidentified

   We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 21 Mayıs 2026 16:53 UTCmonitoring

   A fix has been deployed and we are monitoring the results.

3. 21 Mayıs 2026 17:52 UTCresolved

   This incident has been resolved.

1. 8 Mayıs 2026 11:39 UTCidentified

   We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 8 Mayıs 2026 14:56 UTCidentified

   We've identified the root cause and our team is working towards processing historical data.

3. 8 Mayıs 2026 19:03 UTCmonitoring

   Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.

4. 8 Mayıs 2026 19:51 UTCresolved

   This incident has been resolved.

1. 29 Nisan 2026 15:01 UTCidentified

   We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal

2. 29 Nisan 2026 16:31 UTCmonitoring

   A fix has been implemented and we will continue monitoring the results. Thank you for your patience.

3. 29 Nisan 2026 21:31 UTCresolved

   This incident has been resolved.

1. 27 Nisan 2026 20:47 UTCresolved

   Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

1. 8 Nisan 2026 19:14 UTCidentified

   We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 8 Nisan 2026 19:21 UTCmonitoring

   The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

3. 8 Nisan 2026 19:56 UTCresolved

   The service has remained fully operational since the last update. This incident is resolved.

1. 3 Nisan 2026 21:53 UTCinvestigating

   We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 4 Nisan 2026 01:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal

3. 4 Nisan 2026 02:33 UTCresolved

   This incident has been resolved.

1. 27 Mart 2026 02:33 UTCidentified

   We've identified an issue causing content refresh delays in our Australian hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 27 Mart 2026 03:21 UTCidentified

   The root cause has been identified and a fix is currently being implemented.

3. 27 Mart 2026 04:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Content updates are now being processed again.

4. 27 Mart 2026 04:16 UTCresolved

   This incident has been resolved. Thank you for your patience.

1. 4 Mart 2026 06:22 UTCmonitoring

   We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results.

2. 4 Mart 2026 06:26 UTCresolved

   This incident has been resolved.

1. 6 Şubat 2026 22:24 UTCinvestigating

   We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal

2. 6 Şubat 2026 22:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 Şubat 2026 22:44 UTCidentified

   The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.

4. 7 Şubat 2026 01:00 UTCmonitoring

   The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.

5. 7 Şubat 2026 02:42 UTCresolved

   This incident has been resolved.

1. 13 Ocak 2026 22:53 UTCmonitoring

   We identified and mitigated an issue affecting the Search Service in all regions. Queries were being throttled due to a system issue. Our team has applied a mitigation and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal

2. 13 Ocak 2026 23:00 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 13 Ocak 2026 23:31 UTCresolved

   The service has remained fully operational since the last update. This incident is resolved.

1. 16 Aralık 2025 09:37 UTCidentified

   We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 16 Aralık 2025 10:18 UTCidentified

   We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

3. 16 Aralık 2025 18:07 UTCidentified

   The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal. Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

4. 17 Aralık 2025 02:20 UTCresolved

   The data received during the third-party outage has been processed. Reporting in EU and Data Share in US West (Oregon) should be back to normal. If you need help or to get in touch with us, please visit our Help Portal

1. 10 Aralık 2025 05:34 UTCidentified

   We're investigating an issue affecting analytics ingestion in the US, Europe and Australia regions. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 10 Aralık 2025 06:12 UTCmonitoring

   The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.

3. 10 Aralık 2025 15:28 UTCresolved

   This incident has been resolved.

1. 21 Kasım 2025 21:15 UTCmonitoring

   As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists .  If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article .

2. 24 Kasım 2025 16:14 UTCresolved

   This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.

1. 20 Ekim 2025 09:50 UTCmonitoring

   An issue with an infrastructure provider has led to a partial degradation of some Coveo services. Mitigations are already ongoing at the level of infrastructure provider and therefore we are already seeing improvements happening. We will continue to monitor the issue until this is fully resolved.

2. 20 Ekim 2025 11:27 UTCmonitoring

   The underlying issues have been resolved by our infrastructure provider. Coveo services have been working normally since the last update and we are working on a document processing backlog that accumulated over the incident in the US region. All other region's document processing is caught up to real time.

3. 20 Ekim 2025 13:11 UTCidentified

   Due to the ongoing issue with our infrastructure provider, we are observing a degradation of Analytics Read services in the US region. Users of this service are currently seeing elevated error rates. We are also continuing to process the previously mentioned document processing backlog.

4. 20 Ekim 2025 13:50 UTCidentified

   All document processing backlogs have been processed, so indexed documents are now up to date for all customers in all regions. We are continuing to see elevated error rates on the Analytics Read service as the issue with our infrastructure provider is ongoing.

5. 20 Ekim 2025 15:11 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API and are now seeing some delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing.

6. 20 Ekim 2025 16:29 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results.

7. 20 Ekim 2025 17:37 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity problems are also slowing down our crawling operations in the US region, introducing some delays for scheduled jobs. Your content for sources crawled by our infrastructure may not be up to date. Push API and Crawling Module sources remain up to date.

8. 20 Ekim 2025 18:39 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity issues have improved in the US region, and Crawling is back to normal operations.

9. 20 Ekim 2025 20:46 UTCidentified

   We are seeing continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. The elevated error rates which impacted the Analytics Read API in the last few hours have been mitigated and that service is now back to normal operations.

10. 20 Ekim 2025 21:42 UTCmonitoring

    All remaining impacted services have returned to normal operations since the last update. The Analytics Event Ingestion backlog has been processed, and the Real-Time Machine Learning features that depend on them are now all caught up. We are continuing to monitor all services closely.

11. 21 Ekim 2025 11:29 UTCresolved

    This incident has been resolved. All services have remained fully operational since the last update.