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    Dialogue kesinti geçmişi

    56 Dialogue incidents · Aralık 2024 — official updates, affected components, duration and resolution details.

    Güncel duruma dön

    Le système ne parvient pas à elçier des Faks // Sistem faks gönderme başarısız

    Başlangıç 16 Ekim 2026 13:47 UTC · 1h 4m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Care Platform
    1. 16 Ekim 2026 13:47 UTCinvestigating

      Şu anda bu konuyu araştırıyoruz.

    2. 16 Ekim 2026 14:11 UTCidentified

      Sorun tespit edildi ve bir düzeltme uygulanır.

    3. 16 Ekim 2026 14:45 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

    4. 16 Ekim 2026 14:51 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Notpad sorunu CP // Problème avec Notpad empêchant la création de notları gerçek CP //

    Başlangıç 9 Eylül 2026 20:03 UTC · 11m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Care Platform
    1. 9 Eylül 2026 20:03 UTCinvestigating

      Şu anda bu konuyu araştırıyoruz.

    2. 9 Eylül 2026 20:14 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Fournisseur de téléphonie subit une dégradation de service // Telefon servis sağlayıcı hizmet bozulması

    Başlangıç 1 Eylül 2026 17:00 UTC · 0m

    Pending
    1. 3 Eylül 2026 15:51 UTCresolved

      Şu anda bu konuyu araştırıyoruz.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Activation plus fréquente des épisodes // More frequent episode activation

    Başlangıç 6 Ağustos 2026 17:06 UTC · 12m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Care Platform
    1. 6 Ağustos 2026 17:06 UTCidentified

      English follows Une panne de notre fournisseur d'infonuagique entraîne une activation plus fréquente des épisodes. --- An outage from our cloud provider is increasing the rate of episode activation.

    2. 6 Ağustos 2026 17:15 UTCmonitoring

      English follows La situation semble être en train de se rétablir. --- The incident seems to be resolving.

    3. 6 Ağustos 2026 17:18 UTCresolved

      English follows L'incident est terminé --- The incident is resolved

    İmkansız d'assigner des fournisseurs aux épisodes sp CP // EB'ye sağlayıcılar atamak için kullanılamaz

    Başlangıç 27 Temmuz 2026 14:23 UTC · 13m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Care Platform
    1. 27 Temmuz 2026 14:23 UTCinvestigating

      Şu anda bu konuyu araştırıyoruz.

    2. 27 Temmuz 2026 14:35 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

    3. 27 Temmuz 2026 14:36 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Base de données Scribe rencontre des superlèmes de latence liés à la şarj // Scribe veritabanı yük-indük latency sorunlarını deneyimliyor

    Başlangıç 14 Temmuz 2026 14:27 UTC · 1h 28m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 14 Temmuz 2026 14:27 UTCinvestigating

      Şu anda bu konuyu araştırıyoruz.

    2. 14 Temmuz 2026 15:11 UTCidentified

      Sorun tespit edildi ve bir düzeltme uygulanır.

    3. 14 Temmuz 2026 15:26 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

    4. 14 Temmuz 2026 15:55 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP

    Başlangıç 25 Haziran 2026 23:36 UTC · 58m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Care Platform
    1. 25 Haziran 2026 23:36 UTCinvestigating

      We are currently investigating this issue.

    2. 26 Haziran 2026 00:34 UTCresolved

      This incident has been resolved.

    Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended

    Başlangıç 15 Haziran 2026 21:17 UTC · 15m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Care Platform
    1. 15 Haziran 2026 21:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 15 Haziran 2026 21:32 UTCresolved

      This incident has been resolved.

    la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update

    Başlangıç 1 Haziran 2026 13:37 UTC · 50m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Care Platform
    1. 1 Haziran 2026 13:37 UTCinvestigating

      We are currently investigating this issue.

    2. 1 Haziran 2026 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1 Haziran 2026 14:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 1 Haziran 2026 14:27 UTCresolved

      This incident has been resolved.

    Impossible de se connecter // Unable to login and sign up

    Başlangıç 27 Mayıs 2026 21:00 UTC · 11m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 27 Mayıs 2026 21:00 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 27 Mayıs 2026 21:03 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 27 Mayıs 2026 21:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 Mayıs 2026 21:11 UTCresolved

      This incident has been resolved.

    Problème avec les activités des moniteurs Google // Activities for Google trackers are failing

    Başlangıç 20 Nisan 2026 14:32 UTC · 2h 12m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Construire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile Application
    1. 20 Nisan 2026 14:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 20 Nisan 2026 16:44 UTCresolved

      This incident has been resolved.

    Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login

    Başlangıç 10 Nisan 2026 15:10 UTC · 27m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 10 Nisan 2026 15:10 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 10 Nisan 2026 15:17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 Nisan 2026 15:37 UTCresolved

      This incident has been resolved.

    Impossible de se connecter // Unable to login

    Başlangıç 2 Nisan 2026 16:04 UTC · 8m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 2 Nisan 2026 16:04 UTCinvestigating

      We are currently investigating this issue.

    2. 2 Nisan 2026 16:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2 Nisan 2026 16:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2 Nisan 2026 16:12 UTCresolved

      This incident has been resolved.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    Başlangıç 23 Mart 2026 19:04 UTC · 5h 39m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Presto Client Reports
    1. 23 Mart 2026 19:04 UTCinvestigating

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

    2. 24 Mart 2026 00:43 UTCresolved

      L'accès aux rapports a été rétabli. Access to reports has been restored.

    Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying

    Başlangıç 19 Mart 2026 22:10 UTC · 20m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 19 Mart 2026 22:10 UTCinvestigating

      Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

    2. 19 Mart 2026 22:22 UTCmonitoring

      Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.

    3. 19 Mart 2026 22:29 UTCresolved

      Le problème a été résolu. The problem has been fully resolved.

    Difficultés avec appels vidéo // Video call issues

    Başlangıç 5 Mart 2026 22:46 UTC · 19h 4m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 5 Mart 2026 22:46 UTCinvestigating

      Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

    2. 5 Mart 2026 23:58 UTCinvestigating

      Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.

    3. 6 Mart 2026 17:50 UTCresolved

      Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again.

    Données de bien-être incorrectes dans les rapports clients // Wrong wellness data shown in client reports

    Başlangıç 5 Mart 2026 16:30 UTC · 0m

    Pending
    1. 11 Mart 2026 16:30 UTCresolved

      We are currently investigating this issue.

    Certains fournisseurs de soins n'ont pas pu voir les détails du profil CP des membres // Some service providers could not view members' CP profile details

    Başlangıç 2 Mart 2026 20:30 UTC · 0m

    Pending
    1. 2 Mart 2026 22:36 UTCresolved

      We are currently investigating this issue.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    Başlangıç 26 Şubat 2026 00:15 UTC · 1h 20m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Admin Portal
    1. 26 Şubat 2026 00:15 UTCinvestigating

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

    2. 26 Şubat 2026 01:35 UTCresolved

      Le problème a été résolu. The problem has been resolved.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    Başlangıç 12 Şubat 2026 21:17 UTC · 17m

    OutageKritik olay
    Etkilenen bileşenler
    Presto Client Reports
    1. 12 Şubat 2026 21:17 UTCidentified

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

    2. 12 Şubat 2026 21:33 UTCmonitoring

      Une solution a été mise en place par notre fournisseur. Nous continuons de suivre la situation. A solution has been put in place by our vendor. We are monitoring the situation.

    3. 12 Şubat 2026 21:33 UTCresolved

      L'accès aux rapports a été rétabli. Access to reports has been restored.