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    Documo kesinti geçmişi

    54 Documo incidents · Mayıs 2024 — official updates, affected components, duration and resolution details.

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    Toll-Free Number Hükümlenmemiş

    Başlangıç 16 Ekim 2026 19:13 UTC · 2h 7m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Number Provisioning
    1. 16 Ekim 2026 19:13 UTCidentified

      Şu anda yeni toll-free sayıların geçici olmasını engelleyen bir sorunu araştırıyoruz. Müşteriler bir toll-free sayı eklemeye çalışıyor (888, 833, vs.) hatayı “Error mevcut sayılar alıyor. Lütfen daha sonra tekrar deneyin.” Yeni hesaplar aynı zamanda toll-free numaralarının otomatik olarak atanması olmadan da yaratılabilir. Yerel sayılar konu olmadan teslim edilebilir. Ekibimiz, bir karardaki üst düzey taşıyıcı ortaklarımızla çalışıyor. Takip etmek için Güncellemeler.

    2. 16 Ekim 2026 21:19 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Portal Disruptions

    Başlangıç 25 Ağustos 2026 16:03 UTC · 2h 55m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Web Portal
    1. 25 Ağustos 2026 16:03 UTCinvestigating

      Şu anda portalımızla kesintiye neden olan bir sorunu araştırıyoruz. Ekibimiz, çözmek için titizlikle çalışıyor. Takip etmek için Güncellemeler.

    2. 25 Ağustos 2026 16:34 UTCidentified

      Sorun tespit edildi ve bir düzeltme uygulanır. Takip etmek için Güncellemeler.

    3. 25 Ağustos 2026 17:23 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

    4. 25 Ağustos 2026 18:58 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Outbound Errors

    Başlangıç 3 Ağustos 2026 12:52 UTC · 1h 10m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Fax Services
    1. 3 Ağustos 2026 12:52 UTCinvestigating

      Şu anda kullanıcıların faks göndermeye çalışırken sınırsız hataları almalarına neden olan bir sorunu araştırıyoruz. Takip etmek için Güncellemeler.

    2. 3 Ağustos 2026 14:02 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    IDP Doküman İşleme Gecikiyor

    Başlangıç 21 Temmuz 2026 20:54 UTC · 2h 16m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Intelligent Document Processing
    1. 21 Temmuz 2026 20:54 UTCinvestigating

      Şu anda IDP ürünümüzü kullanarak işlenecek belgeler için her zaman beklemekten daha uzun bir sorun araştırıyoruz. Takip etmek için daha fazla güncelleme.

    2. 21 Temmuz 2026 21:05 UTCidentified

      Sorun tespit edildi ve bir düzeltme uygulanır.

    3. 21 Temmuz 2026 22:31 UTCmonitoring

      Bir düzeltme uygulandı ve sonuçları takip ediyoruz. Bu olay, işleme ihtiyacı olan belgelerin gerilogunu yarattı ve önümüzdeki iki saat boyunca gerilogun temizlenmesini bekliyoruz.

    4. 21 Temmuz 2026 23:09 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Email to Fax Errors

    Başlangıç 8 Temmuz 2026 16:56 UTC · 43m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Email-to-Fax
    1. 8 Temmuz 2026 16:56 UTCidentified

      We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

    2. 8 Temmuz 2026 17:39 UTCresolved

      This incident has been resolved.

    Email to Fax Errors

    Başlangıç 8 Temmuz 2026 14:52 UTC · 1h 32m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Email-to-Fax
    1. 8 Temmuz 2026 14:52 UTCidentified

      We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

    2. 8 Temmuz 2026 15:58 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 Temmuz 2026 16:23 UTCresolved

      This incident has been resolved.

    Outbound Delays

    Başlangıç 29 Haziran 2026 15:26 UTC · 6h 20m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Fax Services
    1. 29 Haziran 2026 15:26 UTCidentified

      We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

    2. 29 Haziran 2026 16:49 UTCmonitoring

      We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

    3. 29 Haziran 2026 21:46 UTCresolved

      This incident has been resolved.

    Faxing Disruptions

    Başlangıç 16 Haziran 2026 15:05 UTC · 1h 50m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Fax ServicesAPI
    1. 16 Haziran 2026 15:05 UTCinvestigating

      We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

    2. 16 Haziran 2026 15:06 UTCidentified

      The issue has been identified and a fix is being implemented. Updates to follow.

    3. 16 Haziran 2026 15:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 Haziran 2026 15:45 UTCmonitoring

      We are continuing to monitor for further issues. Updates to follow.

    5. 16 Haziran 2026 16:56 UTCresolved

      This incident has been resolved.

    Portal Disruptions

    Başlangıç 15 Haziran 2026 14:51 UTC · 1h 50m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Web PortalFax ServicesAPI
    1. 15 Haziran 2026 14:51 UTCinvestigating

      We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

    2. 15 Haziran 2026 15:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 15 Haziran 2026 15:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 15 Haziran 2026 16:41 UTCresolved

      This incident has been resolved.

    Email Suppression Notifications

    Başlangıç 10 Haziran 2026 16:16 UTC · 1h 11m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Email Notifications
    1. 10 Haziran 2026 16:16 UTCinvestigating

      We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

    2. 10 Haziran 2026 16:18 UTCidentified

      The issue has been identified and a fix is being implemented. Updates to follow.

    3. 10 Haziran 2026 17:27 UTCresolved

      This incident has been resolved.

    UUID Error When Opening Faxes

    Başlangıç 3 Haziran 2026 13:26 UTC · 1h 43m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Web Portal
    1. 3 Haziran 2026 13:26 UTCinvestigating

      We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

    2. 3 Haziran 2026 14:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Updates to follow.

    3. 3 Haziran 2026 15:09 UTCresolved

      This incident has been resolved.

    FaxBridge Disruptions

    Başlangıç 27 Nisan 2026 21:15 UTC · 16h 5m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Fax ATA Devices
    1. 27 Nisan 2026 21:15 UTCinvestigating

      We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

    2. 28 Nisan 2026 00:28 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 Nisan 2026 11:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 Nisan 2026 13:21 UTCresolved

      This incident has been resolved.

    Inbound and Outbound Fax Delays

    Başlangıç 31 Mart 2026 12:27 UTC · 2h 42m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Fax Services
    1. 31 Mart 2026 12:27 UTCinvestigating

      We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

    2. 31 Mart 2026 13:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Updates to follow.

    3. 31 Mart 2026 15:09 UTCresolved

      This incident has been resolved.

    Portal Disruptions

    Başlangıç 19 Şubat 2026 16:58 UTC · 3h 6m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Web PortalFax Services
    1. 19 Şubat 2026 16:58 UTCinvestigating

      We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

    2. 19 Şubat 2026 17:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 19 Şubat 2026 20:04 UTCresolved

      This incident has been resolved.

    Portal Disruptions

    Başlangıç 18 Şubat 2026 19:24 UTC · 1h 4m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Web PortalFax Services
    1. 18 Şubat 2026 19:24 UTCinvestigating

      We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

    2. 18 Şubat 2026 19:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 Şubat 2026 20:28 UTCresolved

      This incident has been resolved.

    FaxBridge Disruptions

    Başlangıç 16 Şubat 2026 15:38 UTC · 6h 7m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Fax ATA Devices
    1. 16 Şubat 2026 15:38 UTCinvestigating

      We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

    2. 16 Şubat 2026 17:53 UTCinvestigating

      We are continuing to investigate this issue and will provide updates as we have them.

    3. 16 Şubat 2026 19:33 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. 16 Şubat 2026 21:45 UTCresolved

      This incident has been resolved.

    Outbound Fax Delays

    Başlangıç 12 Ocak 2026 14:35 UTC · 3h 11m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Fax Services
    1. 12 Ocak 2026 14:35 UTCinvestigating

      We are currently investigating an issue affecting outbound faxing. More updates to follow.

    2. 12 Ocak 2026 14:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12 Ocak 2026 15:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

    4. 12 Ocak 2026 17:46 UTCresolved

      This incident has been resolved and the backlog has been cleared.

    Outbound Fax Delays

    Başlangıç 11 Aralık 2025 18:18 UTC · 20h 15m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Fax Services
    1. 11 Aralık 2025 18:18 UTCinvestigating

      We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

    2. 11 Aralık 2025 19:35 UTCidentified

      We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

    3. 11 Aralık 2025 21:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

    4. 12 Aralık 2025 14:33 UTCresolved

      This incident has been resolved.

    FMC Delivery Issues

    Başlangıç 6 Ekim 2025 20:01 UTC · 23h 3m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Fax ATA Devices
    1. 6 Ekim 2025 20:01 UTCinvestigating

      We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

    2. 6 Ekim 2025 22:01 UTCidentified

      The issue has been identified and a fix is being implemented. Updates to follow.

    3. 7 Ekim 2025 14:47 UTCidentified

      We are continuing to work on a fix for this issue. More updates to follow.

    4. 7 Ekim 2025 17:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 7 Ekim 2025 19:04 UTCresolved

      This incident has been resolved.

    FMC Devices Offline in Portal

    Başlangıç 6 Ekim 2025 14:23 UTC · 2h 37m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Fax ATA Devices
    1. 6 Ekim 2025 14:23 UTCinvestigating

      We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

    2. 6 Ekim 2025 15:56 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 6 Ekim 2025 17:01 UTCresolved

      This incident has been resolved.