Envoy kesinti geçmişi

1. 4 Eylül 2026 12:13 UTCinvestigating

   Şu anda bu konuyu araştırıyoruz.

2. 4 Eylül 2026 12:14 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 4 Eylül 2026 12:17 UTCidentified

   Üçüncü taraf e-posta teslimat sağlayıcımızla ilgili olarak nedeni tespit ettik, Microsoft’un barındırdığı posta hizmetlerine mesajlar şu anda throttled. Bu, Microsoft 365 ve Outlook gibi alıcılara gönderilen envoy e-postalarını etkiler - işaret doğrulama, davet ve ziyaretçi bildirim e-postaları da dahil. Etkilenen mesajlar, kayıptan daha otomatik olarak sıralanır ve normal bir teslimat restore edilmelidir. Araştırmamızda olduğu gibi, diğer tüm alıcılara e-posta etkilenmez ve müşterilerden hiçbir eylem gerekli değildir. Sağlayıcımız aktif olarak araştırıyor; saat içinde başka bir güncelleme yayınlayacağız veya herhangi bir değişiklik olursa er.

4. 4 Eylül 2026 14:06 UTCmonitoring

   Üçüncü taraf e-posta teslimat sağlayıcımız, Microsoft'un barındırdığı posta hizmetlerine teslimatta kurtarma raporlamaktadır. Aktif olarak teslimatı takip ediyoruz ve mesajların normalde aktığını doğruladık.

5. 4 Eylül 2026 14:55 UTCresolved

   Bu konu çözüldü

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 27 Ağustos 2026 17:48 UTCidentified

   Otomatik işaret boru hattındaki gecikmelere neden olan bir sorun tespit edildi ve sabitlendi. İşlemeyi gerçek zamanlı olarak geri getirmek için izlemek ve hızlandırmak için çalışıyoruz, kısa bir süre.

2. 27 Ağustos 2026 19:11 UTCmonitoring

   Gerçek zamanlı olarak yakalanan olayları görüyoruz.

3. 27 Ağustos 2026 20:32 UTCresolved

   Auto sign-in gerçek zamanlı olarak işlemekte ve istikrarlı kalmıştır. Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 29 Temmuz 2026 20:19 UTCinvestigating

   Şu anda panoda birçok sayfayı etkileyen bir CSS ile ilgili bir sorun yaşıyoruz. Bu konu nedeniyle, sayfa düzeni kırılır, bu da bizi uygulanabilirliği ve UI elementlerinin görüntülerini etkileyebilir. Ekibimiz konuyu belirledi ve aktif olarak bir düzeltme üzerinde çalışıyor. Güncellemeleri daha fazla bilgi olarak sunacağız.

2. 29 Temmuz 2026 20:26 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

3. 29 Temmuz 2026 20:33 UTCresolved

   Sorunu tespit ettik ve düzelttik. Sayfa şimdi bekleniyor ve izlemeye devam ediyoruz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 2 Temmuz 2026 14:03 UTCinvestigating

   We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

2. 2 Temmuz 2026 14:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 Temmuz 2026 14:20 UTCresolved

   Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.

1. 2 Temmuz 2026 12:46 UTCinvestigating

   Şu anda e-postaların teslim olmadığı bir sorun yaşıyoruz. Ekibimiz aktif olarak araştırılıyor ve daha fazla şey öğrendiğimiz gibi güncelleştirmeleri paylaşacağız.

2. 2 Temmuz 2026 14:14 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 2 Temmuz 2026 14:19 UTCresolved

   Çözüldü: E-posta teslimat sorunu çözüldü. E-postalar şimdi başarıyla gönderilir ve kullanıcılar beklenen gibi yeni bir e-posta bildirimleri almalıdır.

4. 15 Temmuz 2026 21:35 UTCpostmortem

   2 Temmuz 2026'da, yaklaşık 1:30 AM PDT'ye başlayan bildirim servisi, lisansüstü bir devlete girdi, Acil Bildirimlerin gecikmesi, toplantı daveti ve diğer işlem mesajları. Son bir yazılım güncellemesi, hizmeti doğru bir şekilde işlemeyi engelleyen bir yapılandırma hatası tanıtıldı ve birkaç saat içinde önemli bir gerilog inşa etti. Takip kısa bir süre sonra konuyu yakaladı ve mühendislik bunu önceki stabil sürüme geri vererek çözdü. Tüm kuyruk bildirimleri 7:13 AM PDT tarafından teslim edildi Olayı analiz etmek ve önemli öğrenmeleri ve eylem öğelerini not etmek için içsel bir post-mortem düzenlenir. Herhangi bir sorunuz varsa veya ek bilgi gerektirirseniz, lütfen Müşteri Destek ekibimizle [[email protected]) ile iletişime geçmeyi tereddüt etmeyin (mailto:[email protected]) veya özel hesap yöneticinizle iletişime geçin.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 22 Haziran 2026 14:35 UTCinvestigating

   We are currently investigating a low amount of elevated errors on dashboard.envoy.com.

2. 22 Haziran 2026 14:47 UTCresolved

   This incident has been resolved.

1. 11 Haziran 2026 13:51 UTCinvestigating

   We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

2. 11 Haziran 2026 14:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 Haziran 2026 15:00 UTCresolved

   This incident has been resolved.

4. 15 Haziran 2026 17:18 UTCpostmortem

   On June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization task that failed to clear old logs, leading to a steady buildup that eventually saturated the database volume. Our engineering team restored service by manually expanding the database storage and clearing the stalled synchronization task to reclaim space. While the dashboard recovered quickly, mobile app access was restored shortly after once the system status was fully cleared. We have since implemented more aggressive alerting for database storage levels to ensure our teams are paged immediately if a similar buildup occurs.  An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 11 Mayıs 2026 17:35 UTCinvestigating

   We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via [email protected]

2. 11 Mayıs 2026 18:02 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 Mayıs 2026 18:03 UTCresolved

   This incident has been resolved.

4. 15 Mayıs 2026 19:42 UTCpostmortem

   On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 8 Mayıs 2026 01:16 UTCinvestigating

   We are currently looking into the issue to identify the root cause.

2. 8 Mayıs 2026 01:40 UTCmonitoring

   The issue has been identified, and we’re seeing improvements across all product functionality.

3. 8 Mayıs 2026 01:53 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 8 Mayıs 2026 03:17 UTCresolved

   This incident has been resolved.

5. 21 Mayıs 2026 01:39 UTCpostmortem

   On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 12 Mart 2026 14:51 UTCinvestigating

   We are investigating issues impacting auto-sign in.

2. 12 Mart 2026 15:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 Mart 2026 16:01 UTCresolved

   This incident has been resolved.

4. 18 Mayıs 2026 19:16 UTCpostmortem

   On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 27 Ocak 2026 16:50 UTCinvestigating

   We are currently investigating the issue.

2. 27 Ocak 2026 17:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 Ocak 2026 17:34 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 27 Ocak 2026 17:59 UTCresolved

   This incident has been resolved.

1. 27 Ocak 2026 16:47 UTCresolved

   We are currently experiencing slower loading time with our Maps. Our engineering team is currently investigating the root cause of the issue.

1. 26 Ocak 2026 16:55 UTCinvestigating

   We are currently investigating this issue.

2. 26 Ocak 2026 16:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 Ocak 2026 17:59 UTCresolved

   We are currently experiencing slower loading time with our . Our engineering team is currently investigating the root cause of the issue.

1. 23 Ocak 2026 23:07 UTCinvestigating

   We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or [email protected]!

2. 24 Ocak 2026 02:24 UTCinvestigating

   We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information.

3. 25 Ocak 2026 02:35 UTCmonitoring

   Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected.

4. 28 Ocak 2026 22:32 UTCresolved

   The issue has been resolved, and printer functionality has been stable with the new update.

1. 16 Ocak 2026 12:58 UTCinvestigating

   We are currently investigating this issue.

2. 16 Ocak 2026 13:21 UTCidentified

   Team has identified the problem and is working on the solution.

3. 16 Ocak 2026 13:43 UTCmonitoring

   A fix has been deployed, and room devices are gradually returning online.

4. 16 Ocak 2026 14:43 UTCresolved

   The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.

1. 15 Ocak 2026 17:41 UTCresolved

   Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am

1. 2 Ocak 2026 17:57 UTCinvestigating

   We are currently investigating this issue.

2. 2 Ocak 2026 19:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 Ocak 2026 19:45 UTCmonitoring

   We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.

4. 3 Ocak 2026 00:17 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 3 Ocak 2026 00:18 UTCresolved

   This incident has been resolved.

1. 5 Aralık 2025 09:03 UTCinvestigating

   We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.

2. 5 Aralık 2025 09:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Aralık 2025 09:14 UTCmonitoring

   We are seeing some portions of the site recover.

4. 5 Aralık 2025 09:19 UTCmonitoring

   We are seeing the site recover to full operational status. We will continue monitoring.

5. 5 Aralık 2025 09:32 UTCresolved

   This incident has been resolved.

1. 17 Kasım 2025 16:16 UTCinvestigating

   We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.

2. 17 Kasım 2025 16:22 UTCidentified

   We have identified the issue and provided a fix.

3. 17 Kasım 2025 16:26 UTCresolved

   The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.

1. 14 Kasım 2025 03:15 UTCinvestigating

   We are currently investigating the issue.

2. 14 Kasım 2025 03:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Kasım 2025 03:47 UTCidentified

   We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.

4. 14 Kasım 2025 03:58 UTCmonitoring

   We’ve deployed a fix and are monitoring for all devices to fully recover.

5. 14 Kasım 2025 04:07 UTCresolved

   The issue with rooms devices has been resolved.