Expel kesinti geçmişi

1. 30 Ağustos 2026 09:43 UTCidentified

   Workbench'dan gelen e-postalar 12am UTC'den beri gecikiyor. Kök nedeni tespit ettik ve bir remediasyon üzerinde çalışıyoruz. Sonuç yanıtlarını, Kullanıcı E-posta bildirimleri ve Org-Level E-posta Bilet bildirimleri 12am UTC'den beri gecikmiştir. SOS operasyonları ve uyarı kesintisi etkilenmez. 12:30pm UTC tarafından başka bir güncelleme sağlayacağız

2. 30 Ağustos 2026 11:10 UTCidentified

   Nedenin yeniden aracılık üzerinde çalışmaya devam ettiğini tespit ettik. Ayrıca, bu konudan dolayı, birinin şüpheli bir e-posta gönderdiğinde, e-posta gözden geçirmeyecek. Sonraki güncelleme 1pm UTC.

3. 30 Ağustos 2026 12:58 UTCidentified

   Yeniden düzenleme üzerinde çalışmaya devam ediyoruz. MDR hizmetleri etkilenmez. Uyarı, algılama ve soruşturma normalde çalışıyor. Slack, Microsoft Teams, PagerDuty, Opsgenie ve Service Now bildirimleri hala teslim edilmektedir. Workbench'ten e-posta teslimatı mevcut değildir. Bu zamanda hiçbir eylem gerekli değildir; bir kez hizmet geri yükleme teklifleri için geri yükleme adımları onaylayacağız. Sonraki güncelleme: Pazartesi, 31 Ağustos 13:00 UTC (9:00 AM ET)

4. 30 Ağustos 2026 18:14 UTCmonitoring

   Workbench'ten e-posta teslimatı şimdi çalışıyor ve kuyruktaki e-postalar yeniden oynatılıyor. Bir güncelleme bir kez replay tamamlandı.

5. 30 Ağustos 2026 19:53 UTCresolved

   Bu sorun çözüldü. Workbench'dan e-posta teslimatı restore edildi ve e-posta göndermeleri normalde işlemdir. Bu süre zarfında gönderilen e-postalar Expel tarafından alınmadı ve işlenemezdi. Lütfen kullanıcılarınıza bu dönemde rapor ettikleri her şeyi geri göndermelerini isteyin. Bu süre içinde üretilen bildirim e-postaları teslim edildi. Bazıları başlangıçta yaratılmış oldukları zamandan daha sonra gelebilir.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 17 Temmuz 2026 02:21 UTCinvestigating

   9:58pm EDT'de, kullanıcıların Workbench'e erişmesini engelleyen İşbench veritabanıyla bir sorun yaşamaya başladık. 11pm EDT tarafından bir güncelleme sağlayacağız.

2. 17 Temmuz 2026 02:34 UTCmonitoring

   Bir düzeltme uyguluyoruz ve olayın çözülmesi gerektiğine inanıyoruz. Altyapının sağlığını izliyoruz ve bunu olağanüstü sorunlar yoksa çözeceğiz. Lütfen herhangi bir problem yaşıyorsanız bildirin.

3. 17 Temmuz 2026 03:01 UTCresolved

   Olay çözüldü ve tüm sistemler bir kez daha tamamen mevcut. Hiçbir müşteri verileri kaybedilmedi; SOS operasyonları etkilendi, ancak normale geri döndü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 13 Temmuz 2026 20:20 UTCinvestigating

   18 Haziran'da, bir değişiklik Expel'in ortamında, sessizce endekslenen satıcı uyarılarının sessiz bir şekilde indekslendiği mantık tanıtıldı. Bu değişiklik, 1 Temmuz’da tespit edildiği sürece uyarıyı geri yüklemek için yeniden gönderildi. Ekibimiz, yeniden oynadığımız bir dizi müşteri ortamı içinde etkilenen hizmet dönemi sırasında meydana gelen birkaç uyarı belirledi. Herhangi bir olay yüzeyi varsa, etkilenen müşteriler Workbench aracılığıyla bilgilendirilecektir. Bu arada lütfen ekibimize herhangi bir soru ile ulaşmaya tereddüt etmeyin.

2. 12 Ağustos 2026 17:47 UTCresolved

   This incident has been resolved.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 18 Haziran 2026 20:37 UTCinvestigating

   At 2pm ET, we began experiencing a problem with our notification system that is causing notification delays to our customers. We will provide an update by 5pm ET.

2. 18 Haziran 2026 21:05 UTCidentified

   We've identified the cause of the delayed notifications as an issue with a third-party notification vendor. A fix is currently being applied. Workbench notifications have been delayed since 19:09 UTC, and we'll provide another update at 21:30 UTC.

3. 18 Haziran 2026 21:35 UTCidentified

   Workbench notifications continue to be delayed since 19:09 UTC due to an issue with a third-party notification vendor. They are working on a fix. All delayed notifications will be processed once the outage is resolved. Next update 22:00 UTC

4. 18 Haziran 2026 22:13 UTCmonitoring

   The cause of the notification delays has been resolved and we are observing delayed messages being delivered. All delayed notifications will be processed and we will continue to monitor.

5. 18 Haziran 2026 23:28 UTCresolved

   All delayed messages have been delivered and the notifications system is fully operational.

1. 17 Haziran 2026 23:11 UTCinvestigating

   We are investigating an issue affecting the processing of phishing submissions. Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed. Our team is actively working to identify the cause. We will provide an update by 00:00 UTC.

2. 18 Haziran 2026 00:07 UTCinvestigating

   We are continuing to investigate this issue

3. 18 Haziran 2026 00:59 UTCinvestigating

   We are continuing to investigate this issue. Will post another update in 60 minutes.

4. 18 Haziran 2026 02:12 UTCinvestigating

   We think we have identified the problem and are working on a resolution right now. Will update again in 60 minutes.

5. 18 Haziran 2026 03:17 UTCinvestigating

   Beginning at 19:47 UTC, phishing submissions are not being processed, which is preventing the creation of Phishing Expel Alerts. Suspected phishing emails submitted for review during this period may not yet be analyzed. We've identified the cause and we are working with the vendor to address the issue. We expect to retrieve and process them once service is restored.

6. 18 Haziran 2026 13:29 UTCresolved

   This incident has been resolved.

1. 17 Haziran 2026 16:16 UTCinvestigating

   At 10am ET, we began experiencing a problem with alert ingestion for some AWS Cloudtrail devices. We will provide an update by 1pm ET.

2. 17 Haziran 2026 16:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 Haziran 2026 16:59 UTCresolved

   This incident has been resolved.

1. 9 Haziran 2026 15:40 UTCinvestigating

   Workbench is currently experiencing connectivity issues and may be inaccessible for some users. We are investigating the issue and will provide an update within an hour.

2. 9 Haziran 2026 16:42 UTCinvestigating

   Workbench is still experiencing connectivity issues. We are still investigating the issue and will provide an update in 1 hour.

3. 9 Haziran 2026 17:22 UTCmonitoring

   We have identified the issue, have rolled out a fix and are monitoring the situation.

4. 9 Haziran 2026 17:24 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9 Haziran 2026 17:33 UTCresolved

   This incident has been resolved.

1. 13 Mayıs 2026 16:23 UTCidentified

   We are aware of an issue with the Expel Alerts count being inflated for customers. We have identified the root cause and are working on a remediation. SOC operations and alert ingestion are not affected. We will provide another update by 1pm EDT.

2. 13 Mayıs 2026 16:38 UTCidentified

   We have remediated the issue with Expel Alerts count being inflated for customers by shifting to a different source of statistics. We are working on fixing the underlying issue with our main source of count data. We will provide another update by 1pm EDT.

3. 13 Mayıs 2026 16:46 UTCresolved

   The incident has been resolved, and all alerts counts are once again accurate. No customer data was lost, and SOC operations were not impacted.

1. 1 Mayıs 2026 18:50 UTCinvestigating

   At 2pm EDT, we began experiencing a problem with the customer device secrets service that is preventing our infrastructure from accessing customer security devices. We will provide an update by 3:30pm EDT.

2. 1 Mayıs 2026 19:09 UTCmonitoring

   We have implemented a fix and believe the incident to be resolved. We are seeing customer security devices returning to healthy status. We are monitoring the health of the infrastructure and will post another update by 4pm EDT.

3. 1 Mayıs 2026 20:01 UTCresolved

   The incident has been resolved, and all systems are once again fully available. No customer data was lost, and all previously-accessible security devices are once again accessible and ingesting alerts.

1. 25 Nisan 2026 17:42 UTCinvestigating

   At 1pm ET, we began experiencing a problem with our notification system that is causing notification delays to our customers.  We will provide an update by 2:30pm ET.

2. 25 Nisan 2026 18:09 UTCresolved

   This issue has been resolved. All notifications in the backlog have been delivered and new notifications are being delivered as normal.

1. 20 Nisan 2026 16:20 UTCinvestigating

   At 10:59AM EDT, we noticed that a set of devices have been unhealthy since last week due to invalid credentials. We believe the cause to be a change to our device credentials storage subsystem. We are working to identify the specific set of devices and restore the credentials. Once restored, all delayed alerts will be ingested. We will provide an updated by 1pm EDT.

2. 20 Nisan 2026 17:00 UTCinvestigating

   We have identified the specific subset of devices that are affected and are working on restoring the credentials for those devices. Once restored, all alerts that have not been ingested for these devices will be ingested. We will provide another update by 1:30pm EDT.

3. 20 Nisan 2026 17:35 UTCinvestigating

   We have identified the specific subset of devices that are affected and are working on restoring the credentials for those devices. Once restored, all alerts that have not been ingested for these devices will be ingested. We will provide another update by 2:00pm EDT.

4. 20 Nisan 2026 18:01 UTCinvestigating

   We have identified the specific subset of devices that are affected and are working on restoring the credentials for those devices. Once restored, all alerts that have not been ingested for these devices will be ingested. We will provide another update by 2:30pm EDT.

5. 20 Nisan 2026 18:34 UTCidentified

   We have restored the credentials for the affected subset of devices. We are monitoring closely to ensure proper ingestion of delayed alerts. We will provide another update by 3:00pm EDT.

6. 20 Nisan 2026 19:02 UTCidentified

   We have restored the credentials for the subset of devices. We are monitoring closely to ensure proper ingestion of delayed alerts. We will provide another update by 3:30pm EDT.

7. 20 Nisan 2026 19:34 UTCmonitoring

   We restored the credentials for the subset of devices, and are seeing that the majority of devices have returned to a healthy state. We are investigating the remaining unhealthy devices, which do not seem related to the credentials. We will provide another update by 4:00pm EDT.

8. 20 Nisan 2026 20:01 UTCmonitoring

   We restored the credentials for the subset of devices, and are seeing that the majority of devices have returned to a healthy state. We are investigating the remaining unhealthy devices, which do not seem related to credentials. We will provide another update by 4:30pm EDT.

9. 20 Nisan 2026 20:54 UTCresolved

   We restored the credentials for the subset of devices, and are seeing that the majority of devices have returned to a healthy state. We investigated the remaining unhealthy devices, which are not related to the customer secrets vault upgrade. This incident is resolved.

1. 24 Mart 2026 16:58 UTCinvestigating

   Notifications are currently not being delivered to Microsoft Teams since 4pm UTC. We are actively investigating to determine and address the root cause. We advise you login to Workbench for timely updates and/or to engage with Expel's SOC until the issue is resolved. Updates will be shared as soon as they are available. We will provide an update by 5:30pm UTC.

2. 24 Mart 2026 17:49 UTCidentified

   Update: We have confirmed there are no technical issues with Workbench or with our third party systems that support notifications. Microsoft has since updated its Teams service health to indicate they are investigating a possible issue. We recommend you check your MSFT 365 service health and Microsoft's status page for updates: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect Until further notice, please continue to login to Workbench for timely updates and/or to engage with Expel's SOC. We will provide notice when Workbench notifications to Teams are operational.

3. 24 Mart 2026 21:02 UTCmonitoring

   Update: We are observing a broad recovery in MS Teams message delivery as of 19:10 UTC. However, Microsoft has confirmed that service remains degraded for some users in the West United States region due to ongoing infrastructure optimizations. We are continuing to monitor the situation. Any messages delayed during this incident are being automatically reprocessed for delivery.

4. 24 Mart 2026 21:12 UTCresolved

   Resolved: Microsoft has confirmed that the issues affecting Teams bots and message delivery are now fully resolved. All delayed messages have been reprocessed and delivered. Service is operating normally.

1. 2 Mart 2026 18:35 UTCmonitoring

   We are currently monitoring an outage affecting the AWS GuardDuty service. As a result of this outage, our integration with AWS GuardDuty is currently reporting as unhealthy. We will provide an update within 60 minutes, or as soon as more information is available.

2. 2 Mart 2026 19:36 UTCmonitoring

   We are working on a workaround that will bypass the faulty AWS region in order resume alert ingestion from healthy regions. Once the outage in the faulty region is over, we will resume ingestion in that region. We will provide an update within 60 minutes, or as soon as more information is available.

3. 2 Mart 2026 20:36 UTCresolved

   Workaround is in place, we are bypassing the faulty AWS region and all impacted devices have resumed ingestion. Once the outage in the faulty region is over, we will resume ingestion in that region. Alert Ingestion issue resolved.

1. 2 Şubat 2026 21:00 UTCinvestigating

   Expel is investigating an issue with Workbench notifications that may be preventing users from receiving outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie integrations since 19:30 UTC. We will provide an update by 21:30 UTC.

2. 2 Şubat 2026 21:15 UTCidentified

   We have identified the root cause as an issue with a 3rd party vendor. They are actively working on resolving the issue. We have confirmed that outbound notifications from Workbench have not been delivered to to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie since 19:30 UTC. These notifications are queued and will be re-sent when the issue is resolved. Alert ingestion is not affected. We will provide another update by 21:30 UTC.

3. 2 Şubat 2026 21:41 UTCidentified

   Outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie continue to be delayed. We will provide an update by 22:00 UTC.

4. 2 Şubat 2026 22:00 UTCidentified

   Outbound notifications from Workbench to User Email, Email Ticketing, Slack, MS Teams, PagerDuty, and OpsGenie continue to be delayed. We will provide an update by 22:30 UTC.

5. 2 Şubat 2026 22:12 UTCmonitoring

   We are observing that delayed messages are starting to be delivered. We will monitor the backlog of delayed notifications and the health of the system. We will provide an update by 22:30 UTC.

6. 2 Şubat 2026 22:33 UTCresolved

   The incident has been resolved, and all delayed notifications have been delivered. No customer data was lost, and SOC operations were not impacted.

1. 20 Ocak 2026 20:31 UTCinvestigating

   At 3:00pm ET, we began experiencing a problem with alert ingestion. We will provide an update by 4:30pm ET.

2. 20 Ocak 2026 20:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 Ocak 2026 23:02 UTCresolved

   This incident has been resolved.

1. 7 Ocak 2026 19:51 UTCinvestigating

   Starting 1/6/25 at roughly 12:00 EST, we have identified an issue with our phishing service where outcome emails are being sent multiple times to some users and are investigating the root cause. Ingestion and email review are not affected. We will provide an update at 4pm EST.

2. 7 Ocak 2026 21:11 UTCidentified

   We believe we have identified the root cause of duplicate phishing outcome emails and are preparing a hotfix. Next update at 5pm EST.

3. 7 Ocak 2026 22:00 UTCmonitoring

   The hotfix for duplicate phishing outcomes has been deployed and we are monitoring. Next update at 6pm EST.

4. 7 Ocak 2026 22:54 UTCresolved

   The hotfix for phishing submission outcome emails was successful and behavior has returned to normal. This incident is resolved.

1. 29 Aralık 2025 21:26 UTCinvestigating

   At 3:17, we began experiencing a problem with enrichment service that is impacting detections. We will provide an update by 4:45.

2. 29 Aralık 2025 21:49 UTCmonitoring

   We have identified and implemented a fix and are monitoring; service queues are approaching normal.

3. 29 Aralık 2025 22:09 UTCresolved

   Detection pipelines are caught up. Service is nominal.

1. 18 Kasım 2025 15:34 UTCidentified

   Workbench cannot currently deliver notifications to Microsoft Teams. The issue began around 9:45am ET. Expel is actively investigating the issue to determine if it is related to the larger Cloudflare outage. We recommend you utilize email notifications in the interim, and can confirm communicating with Expel personnel via Microsoft Teams still works. The issue is specific to Workbench notifications.

2. 18 Kasım 2025 15:50 UTCmonitoring

   The underlying issue has been resolved We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.

3. 19 Kasım 2025 18:17 UTCresolved

   This incident has been resolved.

1. 12 Kasım 2025 15:28 UTCidentified

   We’re upgrading our API connection and that may impact delivery of some alerts to Workbench. We are actively investigating and collaborating on a solution to ensure the consistent and complete delivery of all alert data. Please reach out to Orca if you’d like additional information. Thank you for your patience and understanding as we work through this.

2. 17 Nisan 2026 13:52 UTCresolved

   This incident has been resolved.

1. 3 Kasım 2025 16:56 UTCinvestigating

   At 10:50am ET, we began experiencing a problem with pivoting to Wiz console that resulting in some degraded analyst triage experience. We will provide an update by 12:50pm ET.

2. 3 Kasım 2025 17:50 UTCinvestigating

   We have reached out to Wiz and waiting to hear back. We will provide an update by 1:50pm ET.

3. 3 Kasım 2025 18:55 UTCmonitoring

   Analysts are starting to successfully SSO into the Wiz console. We will continue to monitor the situation. We will provide an update by 3:00pm ET.

4. 3 Kasım 2025 19:43 UTCresolved

   Analysts are able to successfully SSO into the Wiz console. Incident is closed.