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    55 Fastspring incidents · Ekim 2021 — official updates, affected components, duration and resolution details.

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    Data API – Intermittent Report İş Başarısızlıkları

    Başlangıç 20 Ekim 2026 11:22 UTC · 33m

    Pending
    Etkilenen bileşenler
    FastSpring System
    1. 20 Ekim 2026 11:22 UTCinvestigating

      Bazı asynchronous Data API raporu işleri S3 depolama kovasını yazarken erişimli bir hata nedeniyle başarısız oluyor. Sorun yaklaşık 18:06 UTC'de başladı, 19 Ekim ve aralıklı, bazı işler başarıyla tamamlamak için devam ediyor. Birden çok mağaza etkileniyor ve bir hizmet yeniden başlatma sorunu çözmedi. Takım araştırıyor.

    2. 20 Ekim 2026 11:55 UTCresolved

      Bir düzeltme uygulanır ve veri hizmeti yeniden başlatılmıştır. Sorun çözülebilir ve ekip rapor işleri başarıyla tamamlamak için hizmeti izlemeye devam edecektir.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Webhook teslimat

    Başlangıç 15 Ekim 2026 23:50 UTC · 49m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    FastSpring System
    1. 15 Ekim 2026 23:50 UTCinvestigating

      Bazı satıcılar için webhook teslimatını etkileyebilecek bir sorunu araştırıyoruz. Sorun çözüldükten sonra, etkilenen webhooks standart retry sürecimize göre yeniden beslenecek. Güncellemeleri daha fazla bilgi olarak sunacağız.

    2. 16 Ekim 2026 00:39 UTCresolved

      Sorun çözüldü ve etkilenen webhooks geri alındı.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Scheduled Subscription Renewal Gecikleri

    Başlangıç 18 Eylül 2026 12:14 UTC · 10h 55m

    Pending
    Etkilenen bileşenler
    FastSpring System
    1. 18 Eylül 2026 12:14 UTCinvestigating

      Bazı planlanan abonelik yenilemelerinin işlenmesini etkileyen bir gecikmeyi araştırıyoruz. Ekibimiz, gecikmiş yenilemeleri işlemek ve nedenini belirlemek için aktif olarak çalışmaktadır. Daha fazla bilgi olarak bir güncelleme sağlayacağız.

    2. 18 Eylül 2026 13:37 UTCinvestigating

      Abonelik bildirimleri ve rebills şu anda bir gecikme yaşıyor. Tüm yenilemeler ve satıcılar için çalışmak, tüm abonelik faturaları için bir lütuf dönemine izin vermelidir.

    3. 18 Eylül 2026 23:09 UTCresolved

      18 Eylül 2026 için bekleyen tüm abonelik bildirimleri ve rebills başarıyla işlendi. Çünkü işleme UTC günü içinde tamamlandı, hesaplarda veya programlarda beklenen bir etki yoktur. gecikme için özür dileriz.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Özel siparişler Yok

    Başlangıç 17 Eylül 2026 09:35 UTC · 2h 27m

    Pending
    Etkilenen bileşenler
    FastSpring System
    1. 17 Eylül 2026 09:35 UTCinvestigating

      Şu anda bazı satıcıların özel siparişler yaratmasını engelleyen bir sorunu araştırıyoruz. Ekibimiz konuyu aktif olarak araştırıyor ve mümkün olduğunca kısa sürede işlevselliği geri yüklemek için çalışıyor. Daha fazla bilgi için daha fazla güncelleme sağlayacağız.

    2. 17 Eylül 2026 12:02 UTCresolved

      Bazı satıcıların özel sipariş yaratmasını engelleyen sorun çözüldü. istikrar sağlamak için durumu izlemeye devam ediyoruz.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Google Pay Disruption

    Başlangıç 16 Eylül 2026 16:20 UTC · 41m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    FastSpring System
    1. 16 Eylül 2026 16:20 UTCinvestigating

      Google'dan Bildirim: Android CreateButton API ile ilgili bir problemin farkındayız, Android IsReadyToPay API, Android LoadPaymentData API, Secure Payment Authentication (SPA), Web CreateButton API, Web IsReadyToPay API ve Web LoadPaymentData API kullanıcıların çoğunu etkiliyor. 16, 2026, 3:20 PM UTC sorunu çözmek beklediğimizde bir güncelleme sağlayacaktır. Lütfen bu karar zamanı bir tahmin olduğunu ve değişebilir unutmayın. Etkilenen kullanıcılar Android CreateButton API'ye erişebiliyor, Android IsReadyToPay API, Android LoadPaymentData API, Güvenli Ödeme Doğrulama (SPA), Web CreateButton API, Web IsReadyToPay API ve Web LoadPaymentData API, ancak hata mesajları, yüksek gecikmeli davranışları görüyor. Daha fazla bilgi için: https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav

    2. 16 Eylül 2026 17:01 UTCresolved

      Bu olay çözüldü. Daha fazla bilgi için https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqavav

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Drop in Amazon order completion rates

    Başlangıç 23 Mayıs 2026 18:00 UTC · 0m

    Pending
    1. 26 Mayıs 2026 08:57 UTCresolved

      We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.

    UPI Issues

    Başlangıç 24 Mart 2026 00:00 UTC · 22d 18h

    IssuesKüçük çaplı olay
    1. 9 Nisan 2026 20:04 UTCinvestigating

      We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.

    2. 9 Nisan 2026 20:05 UTCidentified

      The issue has been identified.

    3. 15 Nisan 2026 18:37 UTCresolved

      This incident has been resolved.

    Email Notifications

    Başlangıç 26 Şubat 2026 22:32 UTC · 0m

    Pending
    Etkilenen bileşenler
    FastSpring System
    1. 26 Şubat 2026 22:32 UTCresolved

      During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.

    Degraded performance with checkout loading,

    Başlangıç 28 Kasım 2025 13:15 UTC · 9h 37m

    Pending
    Etkilenen bileşenler
    FastSpring System
    1. 28 Kasım 2025 14:41 UTCinvestigating

      We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.

    2. 28 Kasım 2025 17:48 UTCinvestigating

      We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.”

    3. 28 Kasım 2025 22:52 UTCresolved

      Operations and services are back to normal.

    CloudFlare, Pix Outage

    Başlangıç 18 Kasım 2025 14:24 UTC · 32m

    Pending
    Etkilenen bileşenler
    FastSpring System
    1. 18 Kasım 2025 14:24 UTCinvestigating

      Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.

    2. 18 Kasım 2025 14:56 UTCresolved

      Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved.

    AWS Outage, Delayed Webhooks and Emails

    Başlangıç 20 Ekim 2025 19:06 UTC · 2h 39m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    FastSpring System
    1. 20 Ekim 2025 19:06 UTCinvestigating

      We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.

    2. 20 Ekim 2025 20:34 UTCmonitoring

      Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete.

    3. 20 Ekim 2025 21:45 UTCresolved

      Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.

    AWS Outage Impacting FastSpring Platform and Stores

    Başlangıç 20 Ekim 2025 07:34 UTC · 10h 6m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    FastSpring System
    1. 20 Ekim 2025 07:34 UTCinvestigating

      Our cloud service provider is currently having issues with its service which is impacting our platform.

    2. 20 Ekim 2025 07:50 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 Ekim 2025 08:28 UTCidentified

      We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.

    4. 20 Ekim 2025 09:24 UTCidentified

      We continue to work with AWS to restore service

    5. 20 Ekim 2025 10:01 UTCmonitoring

      AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation

    6. 20 Ekim 2025 11:45 UTCmonitoring

      Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor

    7. 20 Ekim 2025 17:41 UTCresolved

      All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.

    PayPal down

    Başlangıç 16 Ekim 2025 16:54 UTC · 38m

    Pending
    1. 16 Ekim 2025 16:54 UTCinvestigating

      FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.

    2. 16 Ekim 2025 17:33 UTCresolved

      We are no longer seeing the error in our logs and PayPal orders are completing successfully

    Klarna transactions are currently not completing with our processor

    Başlangıç 8 Ağustos 2025 20:13 UTC · 34d 22h

    Pending
    1. 8 Ağustos 2025 20:13 UTCinvestigating

      As a precautionary measure, we are temporarily disabling Klarna due to a processor issue

    2. 12 Eylül 2025 18:39 UTCresolved

      This incident has been resolved.

    Paypal Outage

    Başlangıç 1 Ağustos 2025 14:37 UTC · 47m

    Pending
    Etkilenen bileşenler
    FastSpring System
    1. 1 Ağustos 2025 14:37 UTCinvestigating

      Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.

    2. 1 Ağustos 2025 15:24 UTCresolved

      Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production

    Degraded Performance

    Başlangıç 16 Haziran 2025 14:30 UTC · 0m

    IssuesKüçük çaplı olay
    1. 17 Haziran 2025 17:04 UTCresolved

      On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST

    Paypal order failure

    Başlangıç 19 Şubat 2025 09:50 UTC · 0m

    Pending
    1. 19 Şubat 2025 19:33 UTCresolved

      Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.

    API Limit

    Başlangıç 11 Şubat 2025 11:10 UTC · 3h 42m

    Pending
    Etkilenen bileşenler
    FastSpring System
    1. 11 Şubat 2025 11:10 UTCinvestigating

      We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.

    2. 11 Şubat 2025 11:49 UTCmonitoring

      We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

    3. 11 Şubat 2025 14:52 UTCresolved

      We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

    PayPal Down

    Başlangıç 21 Kasım 2024 13:02 UTC · 24m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    FastSpring System
    1. 21 Kasım 2024 13:02 UTCinvestigating

      PayPal appears to be down. We are investigating.

    2. 21 Kasım 2024 13:25 UTCresolved

      This issue has been resolved by PayPal.

    Paypal Outage

    Başlangıç 16 Ekim 2024 20:04 UTC · 1h 5m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    FastSpring System
    1. 16 Ekim 2024 20:04 UTCinvestigating

      We are investigating the impact of a Paypal outage starting Oct 16, 17:35 UTC. You may also refer to Paypal's status page here - https://www.paypal-status.com/incident/production

    2. 16 Ekim 2024 20:33 UTCmonitoring

      We are seeing signs of recovery. Paypal is reporting that they have mitigated the issue and are also seeing recovery. We will continue to monitor.

    3. 16 Ekim 2024 21:10 UTCresolved

      We see consistent signs of recovery for Paypal orders. Payments are operational.