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We are currently experiencing issues with delays towards Swisscom & Sunrise in Switzerland. The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again. Thank you for your understanding and we apologize for the inconvenience caused by this.

Traffic is now back to normal towards Swisscom & Sunrise in Switzerland. We will continue to monitor for good measure. Thank you for your understanding and we apologize for the inconvenience caused by this.

We are currently seeing a lot of rejected and enroute with the SMS service of TDC Denmark. The traffic will be closely monitored whilst we expect an update. Thank you for your understanding and we apologize for the inconvenience caused by this.

Traffic to TDC Denmark has recovered and rejected and enroute rates are back to normal. We are monitoring closely to confirm stability. Thank you for your patience, and we apologise for the inconvenience.

The traffic towards TDC Denmark/Nuuday is fully operational. We will continue to monitor the traffic for good measure. Thank you for your understanding and we apologize for the inconvenience caused by this.

We are currently monitoring the Delivery Report issue reported by Telia Norway. Users may experience a delay receiving delivery reports on messages sent to Telia Norway recipients. Messages are delivered, it is only the status reports that are delayed.

Delivery reports towards Telia Norway is now back to normal. We will keep monitoring for good measure. We are sorry for any inconveniences this may have caused.

We are seeing an unscheduled issue towards the GatewayAPI EU Dashboard and are working on resolving it. You may experience issues when trying to access the dashboard. We will keep you updated.

We are continuing to work on the issue with GatewayAPI EU Dashboard. You may currently experience delays in both MT and MO traffic. We will keep you updated and we apologize for the inconvenience caused by this.

The GatewayAPI EU Dashboard is up and running again. MT and MO traffic is back to normal. A Postmortem will follow. We will continue to monitor for good measure and we apologize for the inconvenience caused by this.

## **GatewayAPI Incident Post-Mortem: Service Disruption on June 14, 2026** ‌ **Date of Incident:** June 14, 2026 **Duration:** 12:33 CEST – 13:05 CEST \(32 minutes\) **Services Impacted:** GatewayAPI EU SMS APIs & Customer Dashboard ‌ ### **Executive Summary** On June 14, 2026, between 12:33 CEST and 13:05 CEST, GatewayAPI experienced a service disruption that temporarily impacted our EU SMS APIs and the Customer Dashboard. The core issue originated from a localized network and infrastructure outage at our cloud provider, which unexpectedly isolated our main database cluster. While our core SMS services are architected to operate independently during database anomalies, the specific nature of this infrastructure failure triggered an unforeseen dependency that halted message-traffic processing. Our team intervened immediately, and services were fully restored within 32 minutes. ‌ ### **Root Cause Analysis** The disruption was initiated by a hardware and network-level incident within our cloud provider's infrastructure. This failure caused our primary database cluster to become unavailable. Although our message and SMS routing engine is designed with fail-safes to bypass database dependencies during outages, the unique state of this infrastructure failure prevented the seamless decoupling of these systems. This caused a temporary backlog, rendering both the Customer Dashboard and the EU SMS APIs unavailable during the affected window. ‌ ### **Actions Taken & Preventive Measures** We take platform reliability incredibly seriously and have already implemented several immediate improvements to ensure this specific scenario cannot happen again: * **Decoupling & Robustness Enhancements:** We have updated the message API and application routing mechanisms to ensure absolute independence from the primary database. In the event of a future database failure, core message and SMS routing will automatically fail back to decentralized, local mechanisms without interruption. * **Optimized Failover Routines:** We will refine and streamline our automated failover procedures to reduce the time it takes for secondary systems to assume control during infrastructure anomalies. * **Enhanced Monitoring & Alerting:** We will deploy additional high-fidelity alarms and alerting thresholds. This will grant our engineering team earlier visibility into underlying cloud provider infrastructure shifts before they impact user-facing services. ‌ **Our Commitment to You** We sincerely apologize for the disruption this caused to your operations. We are fully committed to providing a highly resilient business messaging platform, and we are using the insights gained from this incident to continuously harden our infrastructure. ‌ If you have any remaining questions regarding this incident, please feel free to reach out to our support team.

We are currently experiencing issues with Delays towards Finland. The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again. Thank you for your understanding and we apologize for the inconvenience caused by this.

The traffic towards Finland is back to normal. We will keep monitoring for good measure. Thanks for your patience and sorry for any inconveniences this may have caused.

We are experiencing issues with GatewayAPI.EU and are now investigating the root cause. All systems on GatewayAPI.EU are offline for the time being and we encourage you to stop all traffic on gatewayapi.eu until further notice. We are currently working on resolving the issue. The .COM setup is still working as intended. We will keep you updated.

All systems are now back online for Gatewayapi.EU. We will keep monitoring for good measure. Thanks for your patience and understanding, we are sorry for any inconvenience this may have caused.

We are currently experiencing issues with delays towards Hi3G Denmark. The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again. Thank you for your understanding and we apologize for the inconvenience caused by this.

The traffic towards Hi3G Denmark looks to be fully operational once again. We will continue to monitor the traffic for good measure. Thank you for your understanding and we apologize for the inconvenience caused by this.

The traffic towards Hi3G Denmark looks stable. This incident has been resolved. Thank you for your understanding and we apologize for the inconvenience caused by this.

We are currently experiencing issues towards Italy. The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again. Thank you for your understanding and we apologize for the inconvenience caused by this.

The traffic towards Italy is back to normal. We will keep monitoring for good measure. Thanks for your patience and sorry for any inconveniences this may have caused.

We are currently experiencing issues with Delayed delivery reports towards ICE Norway. The traffic is being delivered at Normal rate. We will be closely monitored whilst we expect an update and for the service to be functioning as intended again. Thank you for your understanding and we apologize for the inconvenience caused by this.

The traffic towards ICE Norway looks to be fully operational once again. We will continue to monitor the traffic for good measure. Thank you for your understanding and we apologize for the inconvenience caused by this.

We are currently seeing some issues with the Traffic log. Users may experience issues when trying to access the Traffic log. We are currently working on resolving the issue. All traffic is still being delivered accordingly. We will keep you updated.

The issue affecting the Traffic log has been resolved. Users should now be able to access the Traffic log again. Traffic delivery was unaffected throughout this incident.

We are currently experiencing issues with delayed delivery reports towards TDC/Nuuday All messages are getting delivered, it is only the delivery report that is delayed. We are monitoring the situation. Thank you for your understanding and we apologize for the inconvenience caused by this.

We are continuing to see issues with delayed delivery reports towards TDC/Nuuday. And we are monitoring the situation. Traffic is still being delivered normally.

The traffic towards TDC Denmark/Nuuday looks to be fully operational once again. But we are still seeing previous messages stuck "Enroute". We will continue to monitor the traffic for good measure. Thank you for your understanding and we apologize for the inconvenience caused by this.

All traffic towards TDC/Nuuday is now working as intended again. Including timely delivery reports. Messages that have been submitted via GatewayAPI has been sent correctly. If you continue to experience any issues, please reach out to our support.

We are currently seeing some delays on messages towards Telia Norway. Messages are getting delivered despite the delays. We will monitor and update with any relevant information. Thank you for your understanding and we apologize for the inconvenience caused by this.

All traffic towards Telia Norway seems to be flowing smoothly again. Incident is now considered resolved. If you experience any issues, contact our support for help.

We are currently experiencing issues towards Telia/Norlys Denmark. The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again. Thank you for your understanding and we apologize for the inconvenience caused by this.

The traffic towards Telia/Norlys Denmark is fully operational once again. We will continue to monitor the traffic for good measure. Thank you for your understanding and we apologize for the inconvenience caused by this.

We are currently seeing issues with delays towards the Salt network in Switzerland. We will keep monitoring and update when there are any changes. We are sorry for any inconveniences this may cause.

The traffic towards the Salt network in Switzerland is back to normal. We will keep monitoring for good measure. Thanks for your patience and sorry for any inconveniences this may have caused.

Status reports are delayed. But messages are being delivered. You will see your messages as enroute until everything is working as intended again. We are currently experiencing these issues towards Switzerland. Specifically SALT network. The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again. Thank you for your understanding and we apologize for the inconvenience caused by this.

Delivery reports are now being received in a timely manner again.

We are currently seeing issues with Toll-free messaging towards United States and Canada. The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again. Thank you for your understanding and we apologize for the inconvenience caused by this.

The issue has not been identified. We're working on a full solution. At the moment AT&T is currently working. But other networks are still not functioning. We expect this issue to be fully fixed by end of day tomorrow. We apologize for any problems this is causing, we're doing all we can to remedy the situation!

The issue with Toll-free messaging towards United States and Canada has now been resolved. We will continue to monitor the traffic for good measure. Thank you for your understanding and we apologize for the inconvenience caused by this.

We are currently experiencing issues towards Telefonica Germany. The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again. Thank you for your understanding and we apologize for the inconvenience caused by this.

Looks like everything is working again towards Germany. All messages that have been enroute during the incident will be delivered now. We will keep monitoring.

Everything is back to working order again. No messages appears to have been lost. It resulted in a long queue. But all messages has eventually been delivered.

GatewayAPI.EU is down at the moment. We're investigating the issue and will have it back up as soon as possible.

The problem has been resolved, and everything is working again. We are monitoring the situation to see if everything is running smoothly,

Between 14:48 and 15:10 CET, GatewayAPI experienced a brief service interruption (22 minutes) affecting API and Dashboard availability. What Happened: A transient network fluctuation at our infrastructure provider caused a "stuck" state in our floating IP routing. While our systems attempted to fail over automatically, the external API request to reassign the IP hung, preventing traffic from reaching our active nodes. How it was Resolved: Our engineering team manually re-initialized the routing services, forcing a fresh update to the IP state and restoring full connectivity by 15:10 CET. Next Steps: To prevent a recurrence of this specific "stuck" state, we are fast-tracking a planned platform simplification. This update will move us toward a more robust, native failover architecture that is less reliant on external providers API calls during network disruptions. We apologize for the downtime and appreciate your patience.

We're performing some necessary maintenance on our EU servers. It is causing some delays on messages on the EU domain and some delays to the traffic log as well. All messages will still be delivered. We will update when everything is working again. Best Regards GatewayAPI

Incident Summary The recent service interruption was triggered by a scheduled infrastructure update within our cluster environment. While the initial software deployment was successful, a subsequent automated reboot of the underlying server nodes led to unexpected internal connectivity and DNS issues. Our engineering team intervened to restore communication between these systems and stabilize the environment. We apologize for any inconvenience this may have caused.

We are currently experiencing issues towards Telenor Danmark. The traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again. Thank you for your understanding and we apologize for the inconvenience caused by this.

We are in the process of of finding a solution.

All problems seems solved. We are keeping an eye on the traffic for now to make sure it is all working.

The traffic towards Telenor Denmark is fully operational once again, and we will continue to monitor the traffic for good measure. To mitigate the Telenor outage, we rerouted traffic via a backup network. Most services remained stable throughout the entirety of the event. Thank you for your understanding and we apologize for any inconvenience caused by this.