Gathercontent kesinti geçmişi

4 Gathercontent incidents · Eylül 2023 — official updates, affected components, duration and resolution details.

Güncel duruma dön

Content Workflow Editor Issue

Başlangıç 9 Eylül 2024 21:14 UTC 2d 18h

OutageBüyük çaplı olay

Etkilenen bileşenler

Editor Servers

9 Eylül 2024 21:14 UTCinvestigating
We're currently investigating an issue affecting the layout and display of content when editing items
9 Eylül 2024 21:42 UTCinvestigating
The Content Workflow services are temporarily unavailable whilst we continue to investigate the issue
9 Eylül 2024 22:29 UTCidentified
The issue has been identified and we're working to resolve the problem at this time
9 Eylül 2024 23:41 UTCidentified
We're currently in the process of testing a potential fix. More updates to come shortly.
10 Eylül 2024 00:36 UTCmonitoring
A fix has been implemented and service has been restored. Some content pages may still have formatting issues. We're still addressing those. Please contact support in case of any specific issues for further assistance. We'll be monitoring the results and provide another final update to close out this incident.
10 Eylül 2024 16:04 UTCmonitoring
We've been working on identifying affected content items and set them to read only mode for now while we work to fully resolve the formatting issues we had identified. We will provide another update once this is the case.
11 Eylül 2024 16:02 UTCmonitoring
We are continuing to work on the issue and have made progress in developing a solution to address the affected data. Our efforts today have shown encouraging improvements with the affected data, and we are planning to take further steps tomorrow to move closer to a resolution. We will keep monitoring the situation closely and provide updates as they become available. Please contact our support team in case of any specific issues for further assistance.
12 Eylül 2024 13:14 UTCmonitoring
We have identified all affected content items and have repaired them to the best of our abilities. Please contact Support in case of any specific issues for further assistance.
12 Eylül 2024 15:19 UTCresolved
This incident has been resolved.

Data Processing Delays - Emails and Potentially Exports Affected

Başlangıç 11 Aralık 2023 22:01 UTC 1h 1m

IssuesKüçük çaplı olay

Etkilenen bileşenler

Web Application

11 Aralık 2023 22:01 UTCidentified
Our data processing infrastructure is running behind which is causing inaccuracies in the emails and exporting. No data has been lost and the system should be caught up soon.
11 Aralık 2023 22:54 UTCmonitoring
We have deployed a fix and emails and exports should start processing again.
11 Aralık 2023 23:02 UTCresolved
Emails and exports should be processing as expected.

Item editor having an unstable connection

Başlangıç 2 Ekim 2023 20:54 UTC 9h 24m

OutageBüyük çaplı olay

Etkilenen bileşenler

Editor Servers

2 Ekim 2023 20:54 UTCinvestigating
We are currently looking into getting stability into our platform
2 Ekim 2023 21:48 UTCmonitoring
We've identified the main cause of the instability and have put some measures in place to avoid further outages.
3 Ekim 2023 06:19 UTCresolved
This incident has been resolved.

Partial outage and connectivity issues

Başlangıç 18 Eylül 2023 20:07 UTC 11h 44m

OutageBüyük çaplı olay

Etkilenen bileşenler

Web ApplicationAPI

18 Eylül 2023 20:07 UTCmonitoring
Our vendor is currently having issues with their platform, we are keeping a close eye and will update as we can.
18 Eylül 2023 21:56 UTCmonitoring
We have temporarily disabled the API until we can see stability in the platform. We will keep monitoring and update when we know more.
19 Eylül 2023 07:51 UTCresolved
This incident has been resolved.

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