Go Guardian kesinti geçmişi

1. 8 Eylül 2026 19:40 UTCinvestigating

   Yaklaşık 12:00 PM PDT olarak, GoGuardian Admin DNS Filtresi içinde gecikmiş ve / veya başarısız bir karar zamanında bir artış gördük. Ekibimiz şu anda bu sorunu çözmek için çalışıyor ve bir düzeltme uygularken sizi güncelleyecek. Herhangi bir rahatsızlık için içtenlikle özür dileriz.

2. 8 Eylül 2026 19:40 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 8 Eylül 2026 22:02 UTCmonitoring

   Fonksiyonellik etkilenen kullanıcılar için restore edilmiştir. GoGuardian Admin DNS Filtreleme hizmetini aktif olarak takip ediyoruz ve konunun kök nedenini araştırmaya devam ediyoruz.

4. 9 Eylül 2026 22:20 UTCresolved

   This incident has been resolved. Impact: Between approximately 12:00 PM and 2:10 PM PDT on September 8, a subset of GoGuardian Admin DNS Filtering users experienced delayed or failed DNS resolution. Current status: Service returned to normal at approximately 2:10 PM PDT on September 8, and we have observed stability since that time. What we've done: To help prevent this from happening again, our engineering teams have updated the DNS Filtering service infrastructure to better handle unexpected increases in request activity. What's next: Our team is continuing to make improvements to the performance of the DNS Filtering system, and we are keeping a close watch on the service in the meantime. We sincerely apologize for the disruption this caused.

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1. 3 Eylül 2026 15:43 UTCinvestigating

   Şu anda bu konuyu araştırıyoruz.

2. 3 Eylül 2026 16:41 UTCinvestigating

   Bazı öğrenciler, "Öğrenci Offline" veya "Device Un available" olarak Live Sessions'te bir arka uç hizmet kesintisi nedeniyle ortaya çıkıyor, yaklaşık 7:40 am PST. Şu anda sorunu araştırıyoruz ve bir düzeltmeye çalışıyoruz. Burada daha fazla ayrıntı ile güncelleyeceğiz. Herhangi bir rahatsızlık için içtenlikle özür dileriz.

3. 3 Eylül 2026 19:56 UTCmonitoring

   Fonksiyonellik etkilenen kullanıcılar için restore edilmiştir. Sorunu araştırmaya devam ediyoruz ve performansı geliştirmek için düzeltmeleri uyguluyoruz. Devam eden istikrarı sağlamak için yarındaki özelliği yakından izleyeceğiz.

4. 4 Eylül 2026 17:02 UTCresolved

   Servis kesintisi tamamen çözüldü. Sistem performansı normale döndü ve tüm hizmetler şimdi beklendiği gibi çalışmalıdır. Sabrınız için teşekkür ederiz ve herhangi bir rahatsızlıktan dolayı özür dileriz.

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1. 2 Eylül 2026 19:10 UTCinvestigating

   Şu anda bu konuyu araştırıyoruz.

2. 2 Eylül 2026 20:38 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 2 Eylül 2026 21:10 UTCresolved

   Bu olay çözüldü.

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1. 31 Temmuz 2026 16:10 UTCinvestigating

   Şu anda GoGuardian Theft Recovery içinde potansiyel bir boğa araştırıyoruz. Kontrol sayfasının geçici olarak ulaşılamaz hale getirilmesini sağlayan geçici raporları alıyoruz. Soruşturmamızdan daha fazlasını öğrendiğimiz gibi güncellemeler vereceğiz.

2. 31 Temmuz 2026 16:22 UTCresolved

   GoGuardian Theft Recovery ile ilgili sorun tamamen çözülmüştür.

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1. 16 Temmuz 2026 17:14 UTCinvestigating

   Bazı müşterilerinin beklenen okul saatleri e-posta paramaryonlarını almadığı bir konudur. Bu konu sadece kullanıcıların alt setini etkiliyor ve diğer tüm Beacon özellikleri tamamen işlevsel. Ekibimiz aktif olarak araştırılıyor ve daha fazla şey öğrendiğimiz gibi burada güncellemeler vereceğiz. Herhangi bir rahatsızlık için içtenlikle özür dileriz.

2. 16 Temmuz 2026 18:30 UTCinvestigating

   Araştırmamızı okul saatlerinden sonra devam ediyoruz e-posta summaries bazı müşterilere teslim edilemez. Sorunu tespit ettiğimiz ve çözdüğümüz gibi güncellemeye devam edeceğiz.

3. 16 Temmuz 2026 19:40 UTCidentified

   Potansiyel bir nedeni tespit ettik ve Beacon'nun okul saatlerini e-posta forumlarını onlara tercih eden tüm müşterilere geri göndermesini sağlamak için çalışıyoruz.

4. 16 Temmuz 2026 22:29 UTCmonitoring

   Bir düzeltme, tüm müşteriler için Beacon'nun okul saatlerini e-posta özetlerini geri yüklemek için uygulandı. Tüm e-postaların gönderilmesini sağlamak için yarın sabah boyunca izlemeye devam edeceğiz.

5. 17 Temmuz 2026 14:30 UTCresolved

   Beacon After School Hours Email Summaries'in tüm müşterilere göndermesine neden olan bir sorunu çözdük. Bu sabah e-posta gönderme yaptıktan sonra, e-postaların şimdi beklendiği gibi çalışmasını bekliyoruz. Önümüzdeki hafta e-posta gönderilmesinin güvenilir olduğunu doğrulamaya devam edeceğiz. Sabrınız için teşekkür ederiz ve bu konuyla ilgili herhangi bir rahatsızlıktan özür dileriz

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1. 5 Haziran 2026 13:44 UTCinvestigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 5 Haziran 2026 14:02 UTCmonitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 5 Haziran 2026 14:42 UTCresolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 6 Mayıs 2026 14:41 UTCinvestigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 6 Mayıs 2026 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 Mayıs 2026 15:09 UTCresolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 27 Mart 2026 17:27 UTCidentified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 27 Mart 2026 18:31 UTCresolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 25 Mart 2026 15:55 UTCinvestigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 25 Mart 2026 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Mart 2026 16:36 UTCresolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 3 Mart 2026 21:34 UTCinvestigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 3 Mart 2026 22:03 UTCresolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 12 Aralık 2025 00:15 UTCidentified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 12 Aralık 2025 00:39 UTCmonitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 12 Aralık 2025 01:17 UTCresolved

   This issue has been resolved.

1. 4 Kasım 2025 17:58 UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 4 Kasım 2025 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 Kasım 2025 18:38 UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 4 Eylül 2025 19:34 UTCinvestigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 4 Eylül 2025 22:01 UTCresolved

   This issue has been resolved.

1. 8 Ağustos 2025 19:17 UTCinvestigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 8 Ağustos 2025 21:40 UTCidentified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 9 Ağustos 2025 22:09 UTCmonitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 11 Ağustos 2025 15:36 UTCmonitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 11 Ağustos 2025 15:36 UTCresolved

   This incident has been resolved.

1. 7 Ağustos 2025 15:09 UTCresolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 12 Haziran 2025 21:14 UTCinvestigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 12 Haziran 2025 21:20 UTCmonitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 12 Haziran 2025 21:56 UTCresolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 5 Haziran 2025 16:39 UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 6 Haziran 2025 23:04 UTCresolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 7 Mayıs 2025 18:22 UTCinvestigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 8 Mayıs 2025 20:49 UTCinvestigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 9 Mayıs 2025 18:12 UTCmonitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 29 Mayıs 2025 20:50 UTCresolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

1. 7 Mayıs 2025 13:23 UTCinvestigating

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 7 Mayıs 2025 16:27 UTCmonitoring

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 7 Mayıs 2025 17:08 UTCresolved

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 6 Mart 2025 18:39 UTCinvestigating

   Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

2. 6 Mart 2025 21:08 UTCmonitoring

   We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

3. 10 Mart 2025 20:06 UTCresolved

   We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.