Gotab kesinti geçmişi

1. 1 Eylül 2026 21:31 UTCinvestigating

   Ekibimiz şu anda Ürün Kataloğu'nu Müdür Dashboard aracılığıyla yüklediği zaman zaman zaman hatalarının raporlarını araştırıyor.

2. 1 Eylül 2026 21:35 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 1 Eylül 2026 22:43 UTCidentified

   Ekibimiz konunun nedenini belirledi ve bir düzeltme yakın bir şekilde serbest bırakılacaktır. Ürün Kataloğu doğrudan Quickkitaplarından API sorunları tarafından olumsuz etkilendi.

4. 2 Eylül 2026 00:20 UTCmonitoring

   Ekibimiz, Ürün Kataloğu'nu yükleme konusunda bir düzeltme uyguladı. Zaman için durumu izlemeye devam edeceğiz.

5. 2 Eylül 2026 00:32 UTCresolved

   Bu olay şimdi çözüldü.

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1. 24 Temmuz 2026 23:21 UTCinvestigating

   Şu anda POS ve CFD arasında ödeme ve işleme ödeme raporları araştırıyoruz

2. 24 Temmuz 2026 23:32 UTCidentified

   Ekibimiz konunun kaynağını belirledi ve davranışı düzeltmeye çalıştı

3. 24 Temmuz 2026 23:47 UTCmonitoring

   Bir düzeltme uygulandı ve davranışı izlemeye devam ediyoruz.

4. 25 Temmuz 2026 00:34 UTCresolved

   Bu olay çözüldü.

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1. 17 Temmuz 2026 22:16 UTCinvestigating

   Lisanssız performans raporlarının POS ve Ödeme Terminalleri üzerindeki etkilerini araştırıyoruz

2. 17 Temmuz 2026 22:42 UTCidentified

   App latency konusu tespit edilmiştir. Ekibimiz, performansı artırmak için daha fazla kaynak uyguladı.

3. 17 Temmuz 2026 22:50 UTCmonitoring

   Ekibimiz bir düzeltme uyguladı ve sonuçları izlemeye devam edecek.

4. 18 Temmuz 2026 00:53 UTCresolved

   Bu olay çözüldü.

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1. 17 Temmuz 2026 14:12 UTCinvestigating

   Ekibimiz, GoTab Manager Dashboard'da geçici olarak aralıklı sayfa yükleme sorunları raporlarını araştırıyor.

2. 17 Temmuz 2026 14:34 UTCresolved

   Mühendislik ekibimiz, yönetici panodaki geçici sayfa yükleme sorunlarını etkileyen konu için bir düzeltme tespit etti.

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1. 16 Temmuz 2026 18:17 UTCinvestigating

   Güncellenen alanlarda (menus, programlar, istasyonlar vb) Manager Dashboard'dan gelen hataları araştırıyoruz

2. 16 Temmuz 2026 18:17 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 16 Temmuz 2026 18:45 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

4. 16 Temmuz 2026 18:49 UTCmonitoring

   Ekibimiz, bildirilen davranış için bir düzeltme uyguladı. Durumu izlemeye devam ediyoruz.

5. 16 Temmuz 2026 19:23 UTCresolved

   Sorun çözüldü ve Yönetici Dashboard içindeki tüm alanlar operasyonel olarak çalışıyor

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1. 9 Temmuz 2026 18:32 UTCinvestigating

   Sürekli olarak kalıcı çevrimdışı pankart ve "updating" mesajlarının raporlarını araştırıyoruz

2. 9 Temmuz 2026 19:50 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 9 Temmuz 2026 19:51 UTCmonitoring

   Dev ekibimiz sorunu ele almak için kaynakları uyguladı. Davranışları etkilenen operatörler için stabilize görüyoruz, ancak bu arada izlemeye devam edeceğiz.

4. 9 Temmuz 2026 19:55 UTCresolved

   Ekibimiz bu sorunu çözdükten beri doğruladı.

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1. 24 Haziran 2026 15:43 UTCinvestigating

   Ekibimiz, bazı KDS'nin siparişlerini göstermeden raporlarını aktif olarak araştırıyor. Ekranın tekrarlanması, ekibimiz araştırırken en fazla müdahale için etkilidir.

2. 24 Haziran 2026 16:42 UTCinvestigating

   Bazı KDS'leri sipariş almamaya devam ediyoruz.

3. 24 Haziran 2026 17:40 UTCinvestigating

   Ekibimiz araştırmaya devam ediyor. Bu arada, iki potansiyel çözüm var. 1. sipariş alan bir KDS varsa, tüm istasyonlarda atlamak ve sipariş alan KDS'den tekil çalışmak. 2. GoTab yönetici paneline giriş yapan bir dizüstü bilgisayar veya tablet üzerinde. Yeni bir sekme açın ve atab.io/kds'a gidin ve tüm istasyonları görün ve populating olarak geçici KDS siparişlerinizi kullanın.

4. 24 Haziran 2026 18:30 UTCmonitoring

   Ekibimiz bazı KDS siparişlerini göstermemiş ve normal aktiviteye geri dönüş gördüğümüz gibi izlemeye devam etmektedir.

5. 24 Haziran 2026 21:02 UTCresolved

   Bu olay çözüldü.

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1. 12 Haziran 2026 01:06 UTCinvestigating

   We are currently investigating reports of payment failures regarding credit/debit card transactions at the POS

2. 12 Haziran 2026 01:18 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 Haziran 2026 01:19 UTCmonitoring

   A fix has been implemented and we are continuing to monitor the situation.

4. 12 Haziran 2026 01:24 UTCresolved

   Fix was successful. Payments behavior has returned to normal .

1. 9 Mayıs 2026 00:27 UTCinvestigating

   We are currently investigating reported latency issues impacting POS and KDS displays.

2. 9 Mayıs 2026 00:31 UTCmonitoring

   We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation. For real-time updates, please visit status.gotab.io.

3. 9 Mayıs 2026 01:11 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 9 Mayıs 2026 01:13 UTCresolved

   This incident has been resolved.

1. 18 Nisan 2026 20:55 UTCinvestigating

   Our team is still actively investigating platform latency issues affecting orders not immediately updating in the KDS, slow POS response and CFDs having difficulty connecting to the POS.

2. 19 Nisan 2026 00:32 UTCresolved

   Our engineering team has resolved the incident and verified that normal operations have been restored.

1. 6 Mart 2026 18:39 UTCinvestigating

   Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.

2. 7 Mart 2026 16:34 UTCinvestigating

   Our team continues to investigate an outage for tap to pay directly to mobile phones. All other devices, including phones paired to an NYC1, remain unaffected.

3. 11 Mart 2026 17:07 UTCresolved

   Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.

1. 26 Şubat 2026 18:33 UTCinvestigating

   We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.

2. 26 Şubat 2026 19:31 UTCinvestigating

   We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.

3. 26 Şubat 2026 19:55 UTCmonitoring

   We are observing a return to normal request latency levels after implementing mitigations.

4. 26 Şubat 2026 20:56 UTCresolved

   All system monitors are continuing to report health metrics within expected ranges.

1. 18 Şubat 2026 02:02 UTCinvestigating

   GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.

2. 18 Şubat 2026 02:39 UTCidentified

   We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.

3. 18 Şubat 2026 03:01 UTCresolved

   Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.

1. 4 Aralık 2025 15:41 UTCidentified

   We are aware of and have identified an issue affecting guest ordering via QR and kiosk platforms. A fix is being implemented and will be released shortly.

2. 4 Aralık 2025 15:46 UTCmonitoring

   QR and kiosk ordering has been re-enabled and a permanent fix is underway.

3. 4 Aralık 2025 16:01 UTCresolved

   QR and kiosk ordering has been restored

1. 18 Kasım 2025 12:12 UTCinvestigating

   GoTab is currently experiencing a systemwide outage caused by an upstream global service provider. We are monitoring the status provided by Cloudflare and are investigating mitigation possibilities. The provider's status can be viewed here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

2. 18 Kasım 2025 12:28 UTCinvestigating

   We are observing improvements in connectivity but some customers are still continuing to experience intermittent Cloudflare error screens when using POS, KDS, Manager Dashboard and QR ordering.

3. 18 Kasım 2025 13:02 UTCinvestigating

   Our service provider is continuing to investigate the issue. We are still observing periods of intermittent errors followed by periods of restored service.

4. 18 Kasım 2025 14:05 UTCinvestigating

   We are continuing to work with our service provider to restore service. Further updates will be provided as they become available.

5. 18 Kasım 2025 14:45 UTCmonitoring

   We are observing connectivity being restored at our cloud provider. Concurrently, we also have a backup solution prepared in case of continuing issues as we monitor ongoing performance today.

6. 18 Kasım 2025 15:13 UTCresolved

   Our cloud service provider has marked the incident as resolved and we are observing consistent service performance. We will continue to monitor and adjust accordingly.

1. 26 Eylül 2025 23:42 UTCinvestigating

   We are currently aware of an outage with our chat support platform. Please call or text our Support line at (703) 552-4690 if in need of immediate assistance.

2. 27 Eylül 2025 00:28 UTCresolved

   This incident has been resolved.

1. 28 Ağustos 2025 19:35 UTCinvestigating

   A third-party text provider is currently experiencing text fulfillment delay and outages. We are in contact with their team as they work on the issue. Order confirmation and fulfillment texts are currently affected.

2. 28 Ağustos 2025 19:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 Ağustos 2025 20:18 UTCidentified

   We are seeing a return to normal activity from our text provider but are continuing to monitor.

4. 28 Ağustos 2025 20:50 UTCresolved

   Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.

1. 26 Haziran 2025 13:31 UTCresolved

   We detected a spike in errors experienced by guests adding credits cards to their accounts during QR ordering. We investigated and found our payment gateway introduced an unknown change to data formatting returned from their API that caused errors within our integration. No payment data was lost during this time and we are in communication with our payment gateway to determine why the change occurred and establish improved lines of communication of changes to reduce these type of service interruptions.

1. 12 Haziran 2025 18:52 UTCinvestigating

   We are aware of and monitoring an intermittent issue with Cloudflare, our third-party cloud connectivity provider. Customers using the 1.1.1.1 app on Android devices may experience slow or interrupted network connectivity. Integrators using api.gotab.io may also experience interruptions in connectivity. We will update further as we receive additional details. The upstream provider's real-time status can be found at https://www.cloudflarestatus.com/

2. 12 Haziran 2025 19:20 UTCidentified

   Cloudflare is reporting that the source of the issue has been identified and recovery is underway.

3. 12 Haziran 2025 19:43 UTCidentified

   Our phone provider is also experiencing related issues which affects our inbound and outbound support phone capabilities. https://status.openphone.co/ If you experience any issues calling in for support, please utilize our chat support from the manager app, manager dashboard or KDS in the interim.

4. 12 Haziran 2025 20:04 UTCidentified

   Cloudflare reports engineering work continues to be underway to restore all services as quickly as possible. Additional updates will be published as information becomes available.

5. 12 Haziran 2025 20:47 UTCmonitoring

   Cloudflare reports that the core affected services are restored and are being monitored for recovery.

6. 12 Haziran 2025 21:33 UTCresolved

   This incident has been resolved.

1. 10 Haziran 2025 18:01 UTCinvestigating

   Our team is currently investigating a delay in sales page information updating. This will also affect the PMIX and Sales information within the GoTab Manager app.

2. 10 Haziran 2025 18:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 Haziran 2025 18:27 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10 Haziran 2025 19:44 UTCresolved

   This incident has been resolved.