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We are currently investigating a network connectivity issue affecting our Taipei (TPE) location. Game servers hosted in Taipei are currently not reachable from the internet, and players may be unable to connect. The servers themselves remain running and are not affected — the issue is limited to external network connectivity. We are working with our upstream network provider to restore reachability as quickly as possible. We will post an update as soon as we have more information.

This appears to be a broader routing issue affecting network connectivity to/from Taiwan. Game servers at our Taipei location remain running but are currently unreachable from the internet. We are monitoring the situation closely and will post an update as soon as connectivity is restored.

The outage is over and connectivity is restored

After reviewing our infrastructure, we can confidently say that the issue is resolved

Our Washington (US East) datacenter is currently offline due to a power outage at the facility. Game servers hosted in this location are currently unavailable. Servers in all other locations are not affected and continue to run normally. We are in contact with the facility operator and are monitoring the situation closely. Affected servers will come back online automatically once power is restored — no action is needed on your side. We apologize for the inconvenience and will post updates here as soon as we have more information.

Power is restored — most game servers are back online, the remaining ones are coming back up now. Final all-clear follows once everything is fully restored.

All systems fully restored.

We are currently experiencing intermittent timeouts and login issues on our website. Some users may notice slow page loads or need to retry logging in. **Game servers are not affected** — all servers are running normally. We have identified the cause and are already working on a permanent fix. Until it is fully in place, the website may occasionally respond slower than usual. We apologize for the inconvenience and will update this page as soon as the issue is fully resolved.

The issue has been fully resolved and all affected services are operating normally again. Website performance and login functionality have returned to normal, and we are no longer seeing elevated error rates or timeouts. Throughout the incident, game servers remained fully operational and were not affected. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

We're aware that our website is currently unavailable and may display an error page. Your game servers are not affected and continue to run normally — this issue is limited to our website. Our team has identified the cause and is actively working on a fix. We expect to restore full access shortly and will post another update as soon as the issue is resolved. We apologize for the inconvenience and appreciate your patience.

A fix has been deployed and our website is available again. Everything currently looks stable. We're keeping a close eye on things to make sure the issue is fully resolved. Your game servers were not affected at any point. Thank you for your patience — we'll mark this as resolved once we've confirmed stability.

This issue is now fully resolved and our website is operating normally. We've confirmed that everything is stable. We've deployed a fix and added safeguards to prevent it from recurring. Your game servers were not affected at any point. Thank you for your patience and understanding.

We experienced an issue affecting access to our website and account settings. We've restored access and are now monitoring closely to make sure everything remains stable. We apologise for any inconvenience and will post a final update once recovery is confirmed.

We've restored access and are now monitoring closely to make sure everything remains stable.

This incident has been resolved. Access to our website and account settings has been fully restored, and everything is looking healthy and stable again. Our game server panel and the game servers themselves were not affected at any point. Thanks for your patience, and we apologise for any inconvenience.

Between around 09:00 and 09:45 CEST, some of you may have noticed parts of our website loading slowly. This didn't affect all users or all pages. We've since identified the cause and fixed it. Everything should be back to normal now — thanks for your patience!

We've kept an eye on things since the fix went out, and everything's been running smoothly. The issue is now fully resolved — thanks again for your patience!

We are currently seeing issues accessing certain game servers through the web interface. This affects server controls only — if your game server is online, it continues to run normally and players can connect without interruption. We are investigating and will share an update as soon as we have more information.

The issue affecting access to certain game servers via the web interface has been resolved. All affected customers should now be able to access and manage their servers as normal. Throughout the incident, running game servers were not impacted. Thank you for your patience.