Harmonic kesinti geçmişi

7 Harmonic incidents · Ekim 2019 — official updates, affected components, duration and resolution details.

Hub Performance Degradation

Başlangıç 30 Mart 2023 17:36 UTC 1h 40m

OutageBüyük çaplı olay

Etkilenen bileşenler

Online SupportPortal LoginAPI

30 Mart 2023 17:36 UTCinvestigating
We observed performance degradation on vendor side starting from Mar 30, 2023 10:11am PDT. As a consequence, the Hub UI and a wide range of Hub APIs are currently affected. The team is in communication with the vendor and will keep monitoring the situation closely.
30 Mart 2023 19:16 UTCresolved
The degradation is recovered on Mar 30, 2023 11:00am PDT. We will keep close monitoring on any consequence status.

Başlangıç 27 Ekim 2022 06:44 UTC 5h 16m

Pending

Etkilenen bileşenler

Online SupportPortal LoginAPI

27 Ekim 2022 06:44 UTCmonitoring
Due to performance degradation on vendor side (5:45 am UTC, Oct 27), users might experience slowness in Hub. SaaS clusters may experience loss of Hub connection. We are following up with vendors and will provide active update.
27 Ekim 2022 12:00 UTCresolved
From our vendor, the issues has been resolved since 7:29 UTC, Oct 27.

Başlangıç 19 Temmuz 2022 02:18 UTC 1d 1h

Pending

20 Temmuz 2022 02:24 UTCresolved
Due to performance degradation on vendor side (2:01 pm UTC, Jul 19 to 7:14 pm UTC, Jul 19), users might experience slowness in Hub. SaaS clusters may experience loss of Hub connection. The issue is resolved now.

Başlangıç 8 Haziran 2022 17:38 UTC 0m

Pending

8 Haziran 2022 18:42 UTCresolved
Time: 2022 Jun 08, 17:38-17:55 Due to performance degradation on vendor side, Hub API is having increased error rate. SaaS clusters may experience loss of Hub connection. The issue is resolved now.

Başlangıç 2 Eylül 2021 23:32 UTC 4h 59m

OutageBüyük çaplı olay

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API

2 Eylül 2021 23:32 UTCinvestigating
We are currently investigating this issue.
2 Eylül 2021 23:32 UTCinvestigating
We are continuing to investigate this issue.
3 Eylül 2021 02:51 UTCinvestigating
The cause of the issues have been identified. We are trying to resume services by reducing the load of the faulty components, Hub features should be recovered but users might experience some instabilities. We will post further update in coming hours.
3 Eylül 2021 02:54 UTCidentified
The issue has been identified and a fix is being implemented.
3 Eylül 2021 03:04 UTCmonitoring
A fix has been implemented and we are monitoring the results.
3 Eylül 2021 04:31 UTCresolved
This incident has been resolved.

Başlangıç 19 Ağustos 2021 12:28 UTC 7h 5m

IssuesKüçük çaplı olay

Etkilenen bileşenler

Online SupportPortal LoginAPI

19 Ağustos 2021 12:28 UTCinvestigating
Due to performance degradation on vendor side, users can access the Harmonic Hub, but some functionality can be unavailable or running at less than optimal performance. We are working with the vendor to restore our services and will provide update soon.
19 Ağustos 2021 19:32 UTCinvestigating
Incident resolved.
19 Ağustos 2021 19:33 UTCresolved
This incident has been resolved.

Başlangıç 25 Ekim 2019 16:54 UTC 1h 57m

OutageBüyük çaplı olay

Etkilenen bileşenler

Online SupportPortal Login

25 Ekim 2019 16:54 UTCinvestigating
“we are investigating reports of slow responses when attempting to connect to the HUB portal”
25 Ekim 2019 17:09 UTCinvestigating
We are continuing to investigate the issue. If you have any issues contacting Harmonic support via Hub, please check other options to contact us". https://www.harmonicinc.com/video-appliances-software/technical-support/call-support/
25 Ekim 2019 18:37 UTCmonitoring
A fix has been implemented and we are monitoring the results.
25 Ekim 2019 18:51 UTCresolved
This incident has been resolved.

Harmonic kesinti geçmişi | Uptimus