Helloid kesinti geçmişi

1. 28 Ağustos 2026 12:27 UTCinvestigating

   Şu anda elastik raporlarla ilgili sorunlar yaşıyoruz. Elastic'a gitmek beklendiği gibi çalışır, ancak raporlar gösterilemez. Şu anda konuyu araştırıyoruz. API'nin kullanılması etkilenmemelidir.

2. 28 Ağustos 2026 18:13 UTCresolved

   Sorun çözüldü. Her şeyin istikrarlı kalmasını sağlamak için durumu izlemeye devam edeceğiz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 5 Ağustos 2026 14:29 UTCinvestigating

   Şu anda e-posta teslimatlarıyla ilgili sorunlar yaşıyoruz @live.nl, @msn.com, @outlook.com ve @hotmail.com posta sağlayıcımızda bir sorun nedeniyle. Zaten gönderilen e-postalar bir retry kuyruğunda ve sorunu bir kez otomatik olarak teslim edilecektir. Posta sağlayıcımız problemin farkındadır ve aktif olarak araştırıyor. Daha kısa sürede bir güncelleme sağlayacağız.

2. 6 Ağustos 2026 14:18 UTCresolved

   The incident has been resolved, mails are being delivered again.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 23 Temmuz 2026 15:05 UTCinvestigating

   Şu anda HelloID WUS giriş portallarını etkileyen bir kesinti yaşıyoruz. Kök nedenini araştırıyoruz ve daha kısa sürede daha fazla bilgi mevcut olacaktır.

2. 23 Temmuz 2026 15:47 UTCinvestigating

   HelloID şu anda web uygulamalarını etkileyen Azure West US bölgesinde bir sorundan etkileniyor. Azure'un statüsünü takip ediyoruz ve yeni bilgiler mevcut olduğunda bu olay aracılığıyla bir güncelleme sağlayacaktır.

3. 23 Temmuz 2026 16:07 UTCinvestigating

   Microsoft Azure, devam eden konuyla ilgili statüsünü da güncelledi. Buradaki durumu görebilirsiniz: https://azure.status.microsoft/en-gb/status Durumu izlemeye devam ediyoruz ve daha kısa sürede daha fazla bilgi mevcut olacaktır.

4. 23 Temmuz 2026 19:17 UTCmonitoring

   HelloID portalları tekrar kullanılabilir. Hizmeti istikrar sağlamak için yakından izlemeye devam ediyoruz. Microsoft Azure, son bir değişimin konuyla güçlü bir şekilde ilişkili olduğunu ve bu geri dönüş eylemlerinin şu anda devam ettiğini bildirdi. Azure telemetri ilk kurtarma işaretlerini gösteriyor ve Microsoft hizmet sağlığını ve trafik kurtarmasını izliyor.

5. 24 Temmuz 2026 06:19 UTCresolved

   HelloID portalları bir süredir tamamen operasyonel ve istikrarlı olmuştur. Daha fazla etki gözlemlenmedi ve bu olay şimdi çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 14 Temmuz 2026 15:53 UTCinvestigating

   Yeni oluşturulan Otomasyon Değişkenleri ve mevcut değişken değerlere son güncellemeler şu anda yansıtılmıyor. Mevcut Otomasyon Değişkenleri senaryo infazı sırasında mevcut kalır, ancak güncellenmiş olanlar yerine önceki değerleri kullanmaya devam ederler. Scheduled Otomasyon Görevleri bu konu tarafından etkilenmez. Ekibimiz aktif olarak kök nedenini araştırıyor ve bir karar üzerinde çalışıyor. Daha kısa sürede daha fazla bilgi mevcut olacak.

2. 14 Temmuz 2026 18:34 UTCmonitoring

   Bu sorunu çözen bir düzeltme yaptık. Yeni yaratılan veya güncel değerleri yansıtmayan otomasyon değişkenleri ile ilgili sorunlar yaşamaya devam ederseniz, lütfen TOPdesk kendi hizmet portalı aracılığıyla bir bilet oluşturun. Destek ekibimiz durumunuzu araştıracak ve size mümkün olduğunca çabuk yardımcı olacak.

3. 15 Temmuz 2026 10:20 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 12 Haziran 2026 06:53 UTCinvestigating

   Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.

2. 12 Haziran 2026 09:12 UTCinvestigating

   Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.

3. 12 Haziran 2026 10:21 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 Haziran 2026 13:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 15 Haziran 2026 07:18 UTCresolved

   The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/ We apologize for any inconvenience caused.

1. 8 Haziran 2026 14:24 UTCinvestigating

   SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.” We are investigating the issue and will provide an update as soon as more information is available.

2. 10 Haziran 2026 07:14 UTCidentified

   The issue has been identified, and a fix is scheduled to be implemented. To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period. We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.

3. 10 Haziran 2026 08:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 Haziran 2026 13:28 UTCresolved

   This incident has been resolved.

1. 14 Nisan 2026 13:51 UTCidentified

   At this moment, we're experiencing issues with AD login to HelloID. We're investigating the issue.

2. 14 Nisan 2026 14:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 Nisan 2026 13:57 UTCresolved

   This incident has been resolved.

1. 14 Nisan 2026 11:22 UTCinvestigating

   At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement. We're investigating the issue.

2. 14 Nisan 2026 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 Nisan 2026 12:56 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 15 Nisan 2026 13:57 UTCresolved

   This incident has been resolved.

1. 14 Nisan 2026 11:19 UTCidentified

   At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized". We're investigating the issue

2. 14 Nisan 2026 12:55 UTCidentified

   We are continuing to work on a fix for this issue.

3. 15 Nisan 2026 13:53 UTCmonitoring

   A fix has been implemented within the newest HelloID agent version. Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied. We will continue to monitor the results.

4. 16 Nisan 2026 13:07 UTCresolved

   This incident has been resolved.

1. 2 Nisan 2026 09:02 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 2 Nisan 2026 10:08 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 19 Mart 2026 13:16 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 20 Mart 2026 11:01 UTCidentified

   We have rolled out a hotfix to mitigate the impact of these issues. We are closely monitoring the situation and will continue to actively monitor performance.

3. 20 Mart 2026 16:03 UTCmonitoring

   A new hotfix has been deployed. We expect this to improve the degraded performance, and under normal usage conditions, regular performance levels should be restored.

4. 25 Mart 2026 09:33 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 2 Mart 2026 12:55 UTCidentified

   At the moment, the Built-in Azure AD Actions cannot be executed. We are aware of the issue and are currently working on a hotfix to resolve it. We apologize for the inconvenience.

2. 2 Mart 2026 13:30 UTCresolved

   A hotfix has been implemented, and the actions should now be executed successfully again. We'll keep monitoring the situation.

1. 25 Şubat 2026 11:05 UTCmonitoring

   We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com. To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible. For more information about the original incident, please refer to: https://helloid.statuspage.io/incidents/n6pl5ykzxv45 We will keep you informed of further developments via the status page.

2. 26 Şubat 2026 14:14 UTCresolved

   After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID. As a result, the precautionary measure to disable the mail functionality in the training tenants is no longer necessary. The mail functionality has therefore been re-enabled in the training tenants.

1. 24 Şubat 2026 09:06 UTCinvestigating

   We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.

2. 26 Şubat 2026 08:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 Şubat 2026 13:32 UTCresolved

   After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.

1. 21 Şubat 2026 09:56 UTCidentified

   We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

2. 23 Şubat 2026 10:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 Mart 2026 09:33 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 20 Şubat 2026 09:04 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 20 Şubat 2026 09:44 UTCmonitoring

   A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.

3. 20 Şubat 2026 15:11 UTCresolved

   This incident has been resolved.

1. 10 Aralık 2025 12:01 UTCidentified

   We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix. In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.

2. 10 Aralık 2025 12:19 UTCidentified

   We are continuing to work on a fix for this issue.

3. 11 Aralık 2025 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 Aralık 2025 08:01 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 18 Kasım 2025 12:03 UTCidentified

   We are experiencing network issues in HelloID due to Global Cloudflare network issues. More information can be found on this page - https://www.cloudflarestatus.com/

2. 18 Kasım 2025 17:51 UTCresolved

   Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency.

1. 12 Kasım 2025 12:50 UTCinvestigating

   At this moment, we're experiencing slow responses within HelloID. We're investigating the issue.

2. 12 Kasım 2025 13:03 UTCidentified

   The issue has been identified and a fix has been implemented

3. 12 Kasım 2025 14:24 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 9 Eylül 2025 08:33 UTCinvestigating

   We’re currently experiencing a visual bug in the field mapping interface, where all actions appear as configured. This display is incorrect and does not reflect the actual configuration. Please note: this is a visual issue only and does not impact any actions in the target system.

2. 10 Eylül 2025 08:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 Eylül 2025 08:52 UTCidentified

   We will start implementing the fix for the field mapping display issue at 11:00 CEST. No impact on system functionality is expected during this process. We’ll provide an update once the deployment is complete.

4. 10 Eylül 2025 09:30 UTCmonitoring

   A fix has been deployed to resolve the display issue in field mapping. If you don’t see the changes right away, try clearing your browser cache. We will continue to monitor the results closely.

5. 10 Eylül 2025 11:58 UTCresolved

   The visual bug in the field mapping display has been resolved. If the changes are not immediately visible, please refresh your browser cache. In case the issue persists, please contact Tools4ever support.