Helpshift kesinti geçmişi

1. 31 Ağustos 2026 18:02 UTCinvestigating

   Veri retrieval ve işleme için Karflake hizmetlerine bağımlı olan devam eden bir Karflake servisinin farkındayız. Müşteri Etkisi: Etkilenen hizmetler, bozulan erişilebilirliği, gecikmiş verileri veya işlevselliği sorunları yaşayabilir. Durum: Karflake’un kurtarmasını aktif olarak izliyoruz ve hizmetlerimiz üzerindeki etkisini değerlendiriyoruz. Bu anda müşterilerden hiçbir eylem gerekli değildir. Durum ilerledikçe güncelleştirmeler sunmaya devam edeceğiz ve etkilenen hizmetler normale geri döndü.

2. 31 Ağustos 2026 18:05 UTCinvestigating

   Durumu yakından izlemeye devam ediyoruz ve konu ilerlemeleri olarak daha fazla güncelleme sağlayacaktır.

3. 31 Ağustos 2026 20:57 UTCresolved

   Karflake outage’in getirdiği konu çözüldü. Aşağıdaki hizmetler artık tamamen operasyoneldir: Dashboard Analytics Power BI Analytics API API Data retrieval ve işleme normale döndü ve tüm etkilenen hizmetler beklendiği gibi çalışıyor. Herhangi bir ilgili sorunla karşılaşırsanız lütfen [email protected]'daki Destek ekibimize ulaşmak için özgür hissediyorum. Sabrınızı ve anlayışınızı ilgilendiren herhangi bir rahatsızlıktan özür dileriz.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 31 Temmuz 2026 12:31 UTCinvestigating

   Şu anda Web Destek Sayfasını Etkileyen performans yaşıyoruz. Kullanıcılar, İletişim Formu ve Akıllı Formlar aracılığıyla bir bilet oluşturmaya çalışırken hatalarla karşılaşabilirler.

2. 31 Temmuz 2026 14:23 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

3. 31 Temmuz 2026 14:37 UTCresolved

   Bu olay çözüldü.

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1. 24 Temmuz 2026 07:52 UTCinvestigating

   Şu anda Analytics Dashboard'ı etkileyen yüksek performans yaşıyoruz. Kullanıcılar, kaydırma fonksiyonunun beklendiği gibi çalışmadığını fark edebilir.

2. 24 Temmuz 2026 09:23 UTCresolved

   Bu olay çözüldü.

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1. 7 Temmuz 2026 12:49 UTCinvestigating

   Şu anda yardım değişimi ile ilgili bir sorun yaşıyoruz, bazı ajanların panoda hataları veya geç kalmışlığı nerede yaşıyoruz.

2. 7 Temmuz 2026 13:06 UTCinvestigating

   Bu konuyu araştırmaya devam ediyoruz.

3. 7 Temmuz 2026 13:59 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 7 Temmuz 2026 14:04 UTCresolved

   Bu olay çözüldü.

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1. 2 Temmuz 2026 12:03 UTCinvestigating

   Şu anda Otomasyonlar,Bots ve Smart Views etrafında bir Outage yaşıyoruz. Ekibimiz sorunu araştırıyor ve hizmetleri mümkün olduğunca çabuk geri yüklemek için çalışıyor.

2. 2 Temmuz 2026 12:23 UTCidentified

   Sorun tespit edildi ve bir düzeltme uygulanır.

3. 2 Temmuz 2026 12:39 UTCmonitoring

   Bir düzeltme uygulandı ve sonuçları takip ediyoruz.

4. 2 Temmuz 2026 12:42 UTCresolved

   Bu olay çözüldü.

Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

1. 16 Haziran 2026 12:40 UTCinvestigating

   We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 16 Haziran 2026 13:07 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 Haziran 2026 13:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 Haziran 2026 13:21 UTCresolved

   This incident has been resolved.

1. 4 Haziran 2026 08:47 UTCinvestigating

   We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.

2. 4 Haziran 2026 08:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 Haziran 2026 09:04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 4 Haziran 2026 09:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 4 Haziran 2026 09:31 UTCresolved

   This incident has been resolved.

1. 22 Mayıs 2026 17:07 UTCinvestigating

   We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

2. 22 Mayıs 2026 18:38 UTCinvestigating

   We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.

3. 22 Mayıs 2026 18:48 UTCidentified

   We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.

4. 22 Mayıs 2026 20:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 22 Mayıs 2026 20:25 UTCresolved

   This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at [email protected]. We sincerely apologize for any inconvenience caused.

1. 7 Mayıs 2026 11:19 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 7 Mayıs 2026 11:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 Mayıs 2026 11:45 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 7 Mayıs 2026 11:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7 Mayıs 2026 12:09 UTCresolved

   This incident has been resolved.

1. 5 Mayıs 2026 12:19 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 Mayıs 2026 13:56 UTCinvestigating

   We are actively continuing our investigation into this issue.

3. 5 Mayıs 2026 15:32 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 5 Mayıs 2026 16:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 Mayıs 2026 18:11 UTCresolved

   The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at [email protected]. We apologize for any inconvenience caused and appreciate your patience.

1. 5 Mayıs 2026 10:04 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 Mayıs 2026 11:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Mayıs 2026 11:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 Mayıs 2026 12:06 UTCresolved

   This incident has been resolved.

1. 5 Mayıs 2026 08:58 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 5 Mayıs 2026 09:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 Mayıs 2026 09:31 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 5 Mayıs 2026 09:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 Mayıs 2026 09:41 UTCresolved

   This incident has been resolved.

1. 14 Nisan 2026 12:47 UTCinvestigating

   We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

2. 14 Nisan 2026 13:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 Nisan 2026 13:08 UTCresolved

   This incident has been resolved.

1. 1 Nisan 2026 10:16 UTCinvestigating

   We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

2. 1 Nisan 2026 10:28 UTCresolved

   This incident has been resolved.

1. 10 Mart 2026 19:26 UTCinvestigating

   We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

2. 10 Mart 2026 21:49 UTCidentified

   The root cause of the degraded performance has been determined, and a fix has been applied.

3. 10 Mart 2026 22:20 UTCmonitoring

   The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.

4. 10 Mart 2026 22:37 UTCresolved

   The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at [email protected].

1. 17 Şubat 2026 14:58 UTCinvestigating

   We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

2. 17 Şubat 2026 15:05 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 Şubat 2026 15:15 UTCresolved

   This incident has been resolved.

1. 19 Aralık 2025 09:51 UTCinvestigating

   We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

2. 19 Aralık 2025 09:58 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 Aralık 2025 11:06 UTCresolved

   This incident has been resolved.

1. 5 Aralık 2025 09:06 UTCinvestigating

   We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

2. 5 Aralık 2025 09:09 UTCresolved

   This incident has been resolved.

1. 5 Aralık 2025 07:01 UTCinvestigating

   Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

2. 5 Aralık 2025 07:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 Aralık 2025 07:20 UTCresolved

   This incident has been resolved.

1. 27 Kasım 2025 09:32 UTCinvestigating

   We are currently investigating this issue.

2. 27 Kasım 2025 09:53 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 Kasım 2025 09:58 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 Kasım 2025 10:17 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 Kasım 2025 10:22 UTCresolved

   This incident has been resolved.