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    Impero kesinti geçmişi

    21 Impero incidents · Mayıs 2019 — official updates, affected components, duration and resolution details.

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    Latency and Timeouts - Upstream Network Issues

    Başlangıç 25 Ocak 2023 09:17 UTC · 6h 3m

    Pending
    Etkilenen bileşenler
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. 25 Ocak 2023 09:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 25 Ocak 2023 09:32 UTCidentified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. 25 Ocak 2023 14:00 UTCmonitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. 25 Ocak 2023 15:20 UTCresolved

      This incident has been resolved.

    Intermittent issues with EdPro

    Başlangıç 7 Ekim 2020 18:15 UTC · 3h 31m

    Pending
    Etkilenen bileşenler
    us.edpro.cloud
    1. 7 Ekim 2020 20:31 UTCinvestigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. 7 Ekim 2020 20:43 UTCmonitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. 8 Ekim 2020 05:40 UTCresolved

      This incident has been resolved.

    Increased SSO errors for UK

    Başlangıç 25 Eylül 2020 09:02 UTC · 12m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    uk1.edpro.clouduk.edpro.cloud
    1. 25 Eylül 2020 09:02 UTCinvestigating

      We are currently investigating this issue.

    2. 25 Eylül 2020 09:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25 Eylül 2020 09:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 Eylül 2020 09:14 UTCresolved

      This incident has been resolved.

    Google Classroom Sync

    Başlangıç 16 Haziran 2020 09:55 UTC · 57m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    us.edpro.clouduk.edpro.cloud
    1. 16 Haziran 2020 09:55 UTCinvestigating

      We are currently investigating this issue.

    2. 16 Haziran 2020 10:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 Haziran 2020 10:53 UTCresolved

      This incident has been resolved.

    Prod-US-Major Outage

    Başlangıç 8 Mayıs 2020 10:07 UTC · 1h 17m

    OutageKritik olay
    Etkilenen bileşenler
    us.edpro.cloud
    1. 8 Mayıs 2020 10:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 Mayıs 2020 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 Mayıs 2020 11:24 UTCresolved

      This incident has been resolved.

    US Log-in Failure

    Başlangıç 18 Mart 2020 16:03 UTC · 4h 13m

    OutageKritik olay
    Etkilenen bileşenler
    us.edpro.cloud
    1. 18 Mart 2020 16:03 UTCinvestigating

      We are currently investigating this issue.

    2. 18 Mart 2020 16:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 Mart 2020 20:16 UTCresolved

      This incident has been resolved.

    EdTeach unavailable in US

    Başlangıç 10 Mart 2020 18:57 UTC · 1h 8m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    us.edpro.cloud
    1. 10 Mart 2020 18:57 UTCinvestigating

      We are currently investigating this issue.

    2. 10 Mart 2020 19:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 Mart 2020 20:05 UTCresolved

      This incident has been resolved.

    US System outage

    Başlangıç 30 Ocak 2020 15:01 UTC · 1h 15m

    OutageKritik olay
    Etkilenen bileşenler
    us.edpro.cloud
    1. 30 Ocak 2020 15:01 UTCinvestigating

      We are currently investigating this issue.

    2. 30 Ocak 2020 15:46 UTCmonitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. 30 Ocak 2020 16:16 UTCresolved

      This incident has been resolved.

    US Thumbnails not loading

    Başlangıç 27 Ocak 2020 16:00 UTC · 0m

    OutageBüyük çaplı olay
    1. 28 Ocak 2020 10:06 UTCresolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    Başlangıç 16 Aralık 2019 11:51 UTC · 12h 34m

    OutageKritik olay
    Etkilenen bileşenler
    us.edpro.cloud
    1. 16 Aralık 2019 11:51 UTCidentified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. 16 Aralık 2019 15:54 UTCmonitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. 17 Aralık 2019 00:25 UTCresolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    Başlangıç 3 Kasım 2019 01:12 UTC · 13h 3m

    OutageKritik olay
    Etkilenen bileşenler
    us.edpro.clouduk.edpro.cloud
    1. 3 Kasım 2019 10:49 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Kasım 2019 10:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 Kasım 2019 14:15 UTCresolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    Başlangıç 3 Ekim 2019 08:03 UTC · 20m

    OutageKritik olay
    Etkilenen bileşenler
    uk.edpro.cloud
    1. 3 Ekim 2019 08:03 UTCinvestigating

      We are currently investigating this issue.

    2. 3 Ekim 2019 08:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 Ekim 2019 08:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 Ekim 2019 08:22 UTCresolved

      This incident has been resolved.

    UK Connection Service Outage

    Başlangıç 25 Eylül 2019 09:30 UTC · 55m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    uk.edpro.cloud
    1. 25 Eylül 2019 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 25 Eylül 2019 09:36 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 Eylül 2019 09:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 Eylül 2019 10:25 UTCresolved

      This incident has been resolved.

    UK connection service outage

    Başlangıç 10 Eylül 2019 08:07 UTC · 2h 23m

    OutageKritik olay
    Etkilenen bileşenler
    uk.edpro.cloud
    1. 10 Eylül 2019 08:07 UTCinvestigating

      We are currently investigating this issue.

    2. 10 Eylül 2019 08:09 UTCidentified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. 10 Eylül 2019 08:17 UTCmonitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. 10 Eylül 2019 10:30 UTCresolved

      This incident has been resolved.

    Minor outage on US Connection Service

    Başlangıç 9 Eylül 2019 18:39 UTC · 0m

    Pending
    1. 9 Eylül 2019 18:51 UTCresolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    Başlangıç 29 Ağustos 2019 12:31 UTC · 3h 4m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    us.edpro.clouduk.edpro.cloud
    1. 29 Ağustos 2019 12:31 UTCidentified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. 29 Ağustos 2019 12:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 Ağustos 2019 15:35 UTCresolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    Başlangıç 29 Ağustos 2019 07:24 UTC · 1h 36m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    uk.edpro.cloud
    1. 29 Ağustos 2019 07:24 UTCidentified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. 29 Ağustos 2019 07:28 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29 Ağustos 2019 07:39 UTCmonitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. 29 Ağustos 2019 09:00 UTCresolved

      This incident has been resolved.

    US Connection Service Outage

    Başlangıç 30 Temmuz 2019 23:00 UTC · 0m

    Pending
    1. 31 Temmuz 2019 19:30 UTCresolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    Başlangıç 10 Temmuz 2019 20:15 UTC · 0m

    Pending
    1. 11 Temmuz 2019 09:08 UTCresolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    Başlangıç 13 Mayıs 2019 09:30 UTC · 1h 26m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    us.edpro.clouduk.edpro.cloud
    1. 13 Mayıs 2019 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 13 Mayıs 2019 09:52 UTCmonitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. 13 Mayıs 2019 10:56 UTCresolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.