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    54 Kami incidents · Nisan 2021 — official updates, affected components, duration and resolution details.

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    Google Authorization/Integration

    Başlangıç 7 Ekim 2026 20:05 UTC · 1d 3h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Google ClassroomGoogle DriveGoogle Apps Docs
    1. 7 Ekim 2026 20:05 UTCidentified

      Kami App'nin Google Drive ve yetki entegrasyonunu etkileyen bir olay tespit ettik, bu da Google Classroom turn-in ve Google login kullanarak sizi etkileyebilir. Sabırını takdir ediyoruz; aktif olarak üzerinde çalışıyoruz ve bu arada sınıf işinize olan rahatsızlıktan özür dilerim.

    2. 8 Ekim 2026 14:07 UTCmonitoring

      Daha fazla sorun için izlemeye devam ediyoruz.

    3. 8 Ekim 2026 14:08 UTCmonitoring

      Bu konuları ele almak ve durumu izlemek için mitigations uyguluyoruz. Bu konuyu gerekli olarak güncellemeye devam edeceğiz. Lütfen Kami Desteği ile bu olayla ilgili herhangi bir etki yaşamaya devam ederseniz iletişime geçin.

    4. 8 Ekim 2026 23:48 UTCresolved

      Bu olay çözüldü.

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Google Drive Hata

    Başlangıç 16 Eylül 2026 14:38 UTC · 1h 5m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Google ClassroomGoogle DriveUploadsGoogle Apps Docs
    1. 16 Eylül 2026 14:38 UTCidentified

      Kami ekibi, Kami'de çalışmaya çalışırken gösteren mevcut Google Drive Hatasının farkındadır. Aktif olarak araştırıyoruz ve yakında bir karara sahip olmalıyız. Sabrınız için çok teşekkür ederiz. Lütfen Kami sayfasını ferahlatıcı deneyin veya oturum açın ve içeri girin. Hatayı görmeye devam ederseniz, lü[email protected]'u desteklemek için geçin

    2. 16 Eylül 2026 14:38 UTCidentified

      Bu sorun için bir düzeltme üzerinde çalışmaya devam ediyoruz.

    3. 16 Eylül 2026 15:00 UTCmonitoring

      Sabrınız için teşekkür ederiz, ekibimiz Google Drive hatasını daha önce incelediğimizde. Sorunun çözülebileceğini paylaşmaktan mutluluk duyuyoruz ve müşteriler Kami'deki Google Drive kaynaklarına beklendiğini bildiriyor. Karar geçici olabilir, bu yüzden hemen bir gelişme görmediyseniz, lütfen 30 dakikaya kadar izin verin ve tekrar deneyin. Ayrıca mevcut sayfanızı yenileyebilir veya oturum açabilir ve Kami hesabınıza geri dönebilirsiniz. Sorun 30 dakika sonra devam ederse, lütfen ekibimizin araştırmaya devam etmesini sağlayın. Bu çözülebilirken rahatsızlıktan özür dileriz ve sabrınızı takdir ediyoruz. En son olayı bizim için güncelleyebilirsiniz - https://status.kamihq.com/

    4. 16 Eylül 2026 15:43 UTCresolved

      Google Drive Hata olayı tamamen çözüldü. Hala bu hatayı görüyorsanız lü[email protected]'u desteklemek için dışarı çık. Sabrınız ve anlayışınız için teşekkür ederiz!

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Test - Outage Process

    Başlangıç 31 Temmuz 2026 16:26 UTC · 6m

    Pending
    Etkilenen bileşenler
    API
    1. 31 Temmuz 2026 16:26 UTCinvestigating

      Test Testi

    2. 31 Temmuz 2026 16:28 UTCidentified

      Test - Issue Idenated

    3. 31 Temmuz 2026 16:31 UTCmonitoring

      Test - Bir düzeltme bulundu ve konu XYZ zamanında çözülmeli

    4. 31 Temmuz 2026 16:32 UTCresolved

      Test - Olay çözülebilir

    Resmî olay güncellemesinden otomatik olarak çevrilmiştir.

    Testing - This is only a test. There is no current incident. This test will be removed shortly.

    Başlangıç 30 Temmuz 2026 14:56 UTC · 15m

    Pending
    Etkilenen bileşenler
    API
    1. 30 Temmuz 2026 14:56 UTCinvestigating

      Testing - This is only a test. There is no current incident. This test will be removed shortly.

    2. 30 Temmuz 2026 15:04 UTCidentified

      Test - "we've identified the issue"

    3. 30 Temmuz 2026 15:11 UTCresolved

      Test - "the issue is resolved"

    LTI Error in Canvas

    Başlangıç 4 Haziran 2026 16:11 UTC · 22h 41m

    Pending
    Etkilenen bileşenler
    Kami Canvas Integration
    1. 4 Haziran 2026 16:11 UTCinvestigating

      We are currently aware of an error that customers are receiving about their LTI Consumer Key, specifically using the SpeedGrader integration. Our team is investigating. In the mean time, please try uninstalling and reinstalling, or updating to the latest version, of the Kami Extension. If you have questions or concerns, please email us directly at [email protected]

    2. 5 Haziran 2026 14:52 UTCresolved

      Our team has identified and resolved the issue affecting some users opening Kami assignments in Canvas SpeedGrader. Users should now be able to access and grade submissions as expected. If you continue to experience any issues, please contact us at [email protected] with details about your course, assignment, and browser so our team can assist further. Thank you for your patience while we worked to resolve this issue.

    Kami/Canvas Integration- Advisory

    Başlangıç 8 Mayıs 2026 04:28 UTC · 3d 0h

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Kami Canvas Integration
    1. 8 Mayıs 2026 04:55 UTCinvestigating

      We have identified that some Kami users are experiencing degraded performance when accessing Canvas, particularly when assigning or submitting assignments. Kami’s core functionality remains operational and unaffected. The issues are localized to the integration points with the Canvas platform. If you experience persistent errors within the Canvas interface, please contact your institutional Canvas support team. Following a recent security incident reported by Canvas, and in line with their current recommendations, Kami advises all Canvas customers to follow these security best practices. Ensure Multi-Factor Authentication is enabled on all privileged and administrative accounts, review administrative permissions and user access levels, proactively rotate API tokens or developer keys where applicable, and limit external domain sharing for Google Drive and Microsoft OneDrive to prevent unauthorized data exposure. For the latest updates on Canvas service health, please visit the official status page: https://status.instructure.com/

    2. 11 Mayıs 2026 04:43 UTCinvestigating

      The canvas issue has been resolved.

    3. 11 Mayıs 2026 04:43 UTCresolved

      This incident has been resolved.

    Kami Website Down (Tablet, Chrome)

    Başlangıç 17 Nisan 2026 16:21 UTC · 3h 31m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Kami Frontend
    1. 17 Nisan 2026 16:21 UTCinvestigating

      We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at [email protected] for any other questions!

    2. 17 Nisan 2026 16:46 UTCmonitoring

      We apologize but our website host, Cloudflare, is down. This is causing the www.kamiapp.com website to be down as well. You can still access Kami through your browser extension. If you are using a tablet or device that does not allow for the extension, we apologize. You can view Cloudflare's status page here - https://www.cloudflarestatus.com/. Once they resolve the issue on their end, you will regain access to Kami through the website. Please email us at [email protected] for any other questions!

    3. 17 Nisan 2026 19:53 UTCresolved

      We experienced a DNS and domain issue today caused by an external vendor change, which impacted access to our website and caused intermittent inbound email delivery. The website was unavailable between approximately 9:45 AM CT and 1:50 PM CT, and inbound email delivery may have been intermittent for up to four hours during that time. The issue has now been fully resolved, and all systems are operating normally. We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.

    Grade with Kami Feature - Known Issue

    Başlangıç 16 Nisan 2026 15:52 UTC · 11d 22h

    Pending
    Etkilenen bileşenler
    Google ClassroomGoogle Drive
    1. 16 Nisan 2026 15:52 UTCidentified

      We’re aware of an issue affecting the Grade with Kami and Open with Kami features for some users. Our engineers are actively working on a fix, and we expect a resolution soon. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any other issues, please email us at [email protected]

    2. 17 Nisan 2026 14:44 UTCmonitoring

      We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at [email protected] with questions!

    3. 17 Nisan 2026 14:45 UTCidentified

      We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. Please email us at [email protected] with questions!

    4. 17 Nisan 2026 14:47 UTCmonitoring

      We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, which may take some time to reach all users. We appreciate your patience, and once the rollout is complete, this issue should no longer occur. In the mean time, please try uninstalling and reinstalling your Kami extension as this may speed up the update process. Please email us at [email protected] with questions!

    5. 24 Nisan 2026 16:22 UTCmonitoring

      We’ve identified the issue affecting the Grade with Kami and Open with Kami features and have released a fix. The update is currently rolling out, and we’ve received reports that the issue is resolved for users on the latest version of the Kami extension. If you’re still experiencing issues, we recommend uninstalling and reinstalling the Kami extension to ensure you have the most recent version. If the problem persists after updating, please reach out to us at [email protected] and our team will be happy to assist.

    6. 28 Nisan 2026 14:27 UTCresolved

      We're happy to share that the issue with Grade with Kami has now been resolved. To make sure everything is working properly on your end, please update your Kami extension: For Google Chrome: https://help.kamiapp.com/en/articles/14479097-upgrading-the-kami-google-chrome-extension For Microsoft Edge: https://help.kamiapp.com/en/articles/14479664-upgrading-the-kami-microsoft-edge-extension If updating doesn’t resolve the issue, we recommend fully uninstalling and then reinstalling the extension, as this will ensure you’re on the latest version. If you’re still experiencing any problems after that, please reach out and let us know at [email protected]. We’re happy to take another look. Thanks again for sticking with us through this!

    Kami Not Loading in Class View

    Başlangıç 8 Nisan 2026 19:19 UTC · 20m

    Pending
    Etkilenen bileşenler
    APIKami Canvas Integration
    1. 8 Nisan 2026 19:19 UTCinvestigating

      Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at [email protected]. Thank you!

    2. 8 Nisan 2026 19:26 UTCmonitoring

      Our team is aware that there is an issue with loading Class View at this time. A fix has been deployed, please refresh your Kami page at this time. We appreciate your patience and understanding. For further questions, please email us at [email protected]. Thank you!

    3. 8 Nisan 2026 19:38 UTCresolved

      Our team has identified and resolved the Class View issue, along with other LMS authentication issues. If you're still experiencing any trouble, please reach out to us at [email protected]!

    Kami Outage

    Başlangıç 19 Mart 2026 13:40 UTC · 7h 25m

    Pending
    Etkilenen bileşenler
    API
    1. 19 Mart 2026 14:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. 19 Mart 2026 21:05 UTCresolved

      Our team has discovered and resolved the outage concern. For any questions, please email [email protected]

    Kami AI issuse

    Başlangıç 20 Ocak 2026 23:07 UTC · 3h 51m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Kami Frontend
    1. 20 Ocak 2026 23:07 UTCinvestigating

      Kami is currently experiencing a service degradation affecting our AI-powered features, including Understanding Tools, Question Generation, and AI-assisted Feedback. Our engineering team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide further updates as more information becomes available. If you have urgent questions, please reach out to us at [email protected].

    2. 21 Ocak 2026 02:58 UTCresolved

      Our engineering team has rectified the issue affecting our AI features. The Understanding tools, Question generation, and AI-assisted feedback are now running normally. If you are still experiencing any issues with these tools, please refresh your page or contact us at [email protected]. Thank you for your patience!

    Google Authorization Error

    Başlangıç 5 Ocak 2026 17:05 UTC · 3d 23h

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Kami FrontendGoogle ClassroomGoogle DriveGoogle Apps DocsKami Schoology Integration
    1. 5 Ocak 2026 17:19 UTCidentified

      Kami is aware of the current Google Authentication error when accessing documents. The engineering team has prioritised investigating the cause of the Google Authentication problems you are experiencing as either a teacher or a student. We apologize for any inconvenience this has caused, but rest assured, we are working diligently on resolving this issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.

    2. 5 Ocak 2026 17:23 UTCidentified

      Kami is aware of the current Google Authentication error when accessing documents. The engineering team has identified a problem with the Kami scopes. To assist, please have your IT teams visit this link and follow the instructions: https://help.kamiapp.com/en/articles/8043919-third-party-app-access-controls We apologize for any inconvenience this has caused. Rest assured, we are working diligently to resolve the issue and appreciate your patience and understanding. Please reach out to [email protected] with any questions.

    3. 8 Ocak 2026 02:28 UTCmonitoring

      Kami’s engineering team has identified the problems resulting in the Google Authorization error. A resolution has been applied to resolve the US-only IP rules in the Google Context-aware system. Kami will continue to monitor. If problems still persist, please contact [email protected]

    4. 9 Ocak 2026 16:42 UTCresolved

      This incident has been resolved.

    Ongoing AWS Outage: No Kami Impact.

    Başlangıç 20 Ekim 2025 16:06 UTC · 7h 58m

    Pending
    1. 20 Ekim 2025 16:06 UTCmonitoring

      We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and were still live, working and ready to help you learn. If you do run into any issues, please reach out to "[email protected]", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.

    2. 20 Ekim 2025 19:28 UTCmonitoring

      We're aware of the ongoing AWS Outage, but do not worry! Kami is unnaffected, and we're still live, working and ready to help you learn. If you do run into any issues, please reach out to "[email protected]", and our amazing Customer Support Team will be happy to help get things back up and running. The Kami Customer Success Team.

    3. 21 Ekim 2025 00:04 UTCresolved

      The AWS Outage has been resolved.

    Kami API Downtime

    Başlangıç 4 Eylül 2025 01:41 UTC · 32m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Kami FrontendAPIUploads
    1. 4 Eylül 2025 01:41 UTCinvestigating

      We are aware that Kami is currently experiencing slow loading times with loading and saving documents, and some users are experiencing connection issues (Kami appearing offline). Our Engineers are investigating the issue now, and we'll update you once we know more.

    2. 4 Eylül 2025 02:13 UTCresolved

      This incident has been resolved.

    Kami Outage: Google Cloud Downtime

    Başlangıç 12 Haziran 2025 18:57 UTC · 2h 26m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Kami FrontendGoogle ClassroomGoogle DriveGoogle Apps Docs
    1. 12 Haziran 2025 18:57 UTCinvestigating

      Due to an ongoing Google Cloud Outage: https://status.cloud.google.com/ we are currently experiencing degraded performance from certain features within Kami. Loading Files from Google Drive Updating Kami Share Link Sharing Settings for Drive files. Kami AI Tools Kami Companion Beta tools. We're currently investigating the issues and seeing if there is anything we can do to restore functionality. We'll keep you updated on any progress, and if you have questions or concerns, please reach out via "[email protected]". Thank you for your patience and understanding, and best wishes! The Kami Customer Success Team

    2. 12 Haziran 2025 20:29 UTCmonitoring

      We've identified that this issue has been caused by a Global Outage that has affected Multiple Services. It has been reported that the issue has been resolved externally, and we're starting to see performance return, however, we're continuing to monitor until we have confirmed all our features are back up and running. If you are still experiencing any issues, please reach out via [email protected], and we'll be happy to look into it further. Thank you again for your patience, and best wishes! The Kami Customer Success Team.

    3. 12 Haziran 2025 21:21 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 12 Haziran 2025 21:23 UTCresolved

      We've now confirmed the affected components are back up and running, and the incident is now resolved.

    Microsoft Teams: Unable to interact with onpage button.

    Başlangıç 19 Mayıs 2025 05:14 UTC · 1d 20h

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Kami Microsoft Integration
    1. 19 Mayıs 2025 05:14 UTCidentified

      We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Integration does not function when clicked by a teacher viewing the student Submissions. This is affecting both the Teams App, and Teams with Browsers We have escalated the issue to Microsoft and are working with them on a fix, which we hope to have out this week. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there. We completely understand the frustration that this has caused, and are working to get things up and running again as soon as possible. If you do have any questions or concerns about this, please reach out to [email protected], and we'll be happy to help. Thank you for your patience and understanding, and best wishes. The Kami Customer Success Team.

    2. 19 Mayıs 2025 06:13 UTCidentified

      We've identified an issue with our Microsoft Teams Integration. The "Kami Button" under "Apps" in the Microsoft Teams Assignment page does not function. This is affecting both the Teams App, and Teams with Browsers. You are still able to view the student work and access Class-View via clicking the "Take Action in Student View" button, and then clicking the Kami Button there.

    3. 21 Mayıs 2025 01:21 UTCresolved

      We are resolving the incident as we have confirmation a fix is on the way, and will update affected users once that has been released

    Kami: Reported Latency and Slow Loading

    Başlangıç 19 Aralık 2024 15:33 UTC · 1h 5m

    IssuesKüçük çaplı olay
    1. 19 Aralık 2024 15:33 UTCinvestigating

      We are aware that several Kami users are reporting Kami running incredibly slowly, and struggling to load and view files. Our Developers have been notified and are looking into the cause now. As soon as we have an update on what's caused this, and any potential fixes, we will let you know. Thanks for your patience while we figure this out! The Kami Customer Success Team,

    2. 19 Aralık 2024 15:48 UTCmonitoring

      We've now made a couple of changes on the backend that should have mitigated the issue. If you are still experiencing any issues, please reach out via [email protected], and we'll be more than happy to help! Thanks again for your patience while we've figured this out, and best wishes! The Kami Customer Success Team.

    3. 19 Aralık 2024 16:37 UTCresolved

      This incident has been resolved.

    Kami Slowdown Issues with loading/saving work

    Başlangıç 13 Kasım 2024 15:16 UTC · 40m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Kami FrontendAPIGoogle ClassroomGoogle DriveKami Canvas IntegrationUploadsGoogle Apps DocsKami Microsoft IntegrationKami Schoology Integration
    1. 13 Kasım 2024 15:17 UTCinvestigating

      We are aware that Kami is currently experiencing reduced performance when it comes to loading files, saving annotations, and exporting documents out of Kami. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. Our developers are aware of the issue and are investigating the cause now. As soon as we have more information, we will update everyone ASAP. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team

    2. 13 Kasım 2024 15:25 UTCidentified

      We've identified the change that has caused these performance issues and are working on a fix for the issue now. All tools and features are still working, but slower than expected. Annotations will also save eventually, but please stay on the page until you see the “all changes saved” message. We are still monitoring Kami's performance for any changes as we We'll keep you updated on the progress of that fix, and are doing all we can to get this back up and running for you. Thank you for your patience and understanding while we figure this out! The Kami Customer Success Team

    3. 13 Kasım 2024 15:42 UTCmonitoring

      We've now rolled back the change that we believe was responsible for the performance issues in Kami. Everything looks to be back up and running smoothly, however, we'll keep monitoring to make sure everything is working as expected. If there are still any issues please reach out via [email protected], and we'll be happy to help! Thanks again for your patience and understanding, and best wishes! The Kami Customer Success Team.

    4. 13 Kasım 2024 15:57 UTCresolved

      This incident has been resolved.

    Google Classroom Add on: Error while Accessing Student Work

    Başlangıç 27 Eylül 2024 22:09 UTC · 48m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Google Classroom
    1. 27 Eylül 2024 22:09 UTCidentified

      We've identified an issue with our fix for the outage earlier this week that has caused Teachers to encounter an error when opening student work in Assignments created using the Kami Google Classroom Add-on. Students are still able to complete and submit the work without issue. We've figured out the cause, and are working on releasing a fix for that as soon as we can. Thank you for your patience and understanding while we get things up and running smoothly again. The Kami Customer Success Team

    2. 27 Eylül 2024 22:23 UTCmonitoring

      We've released a change that should fix the issue, and student work should now be accessible again. If you are still encountering this issue, please reach out to us on [email protected], and we'll be happy to look further into that for you. Once again, thank you so much for your patience and understanding while we've sorted this out. Best Wishes! The Kami Customer Success Team.

    3. 27 Eylül 2024 22:58 UTCresolved

      This incident has been resolved.

    Kami: Google Addon Loading Errors.

    Başlangıç 25 Eylül 2024 20:03 UTC · 2h 40m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Google Classroom
    1. 25 Eylül 2024 20:03 UTCinvestigating

      We've received multiple reports from users that when using the Google Classroom Kami Add-on, students encounter an "Error loading document through Google Classroom" message when opening their assignments. We are investigating this issue now, and are working on confirming the cause and we will update you as we learn more, as well as progress on any fixes. Thank you for your patience while we sort this out! The Kami Customer Success Team

    2. 25 Eylül 2024 20:51 UTCidentified

      We've identified the cause of the error message, and are working on a fix for it now, which we hope to have ready to good very soon! As soon as that is live, we'll update you again, and once again, really sorry for the disruption. Thank you for your patience and understanding while we sort this out! The Kami Customer Success Team

    3. 25 Eylül 2024 21:31 UTCmonitoring

      The cause of the error has now been resolved, so we are monitoring for any further occurrences, If you are still encountering any issues, please let us know via [email protected], and once again, we greatly appreciate your patience while we sorted the issue out. Thanks, and best wishes! The Kami Customer Success Team

    4. 25 Eylül 2024 22:44 UTCresolved

      This incident has been resolved.