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    49 Keen incidents · Ocak 2021 — official updates, affected components, duration and resolution details.

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    Incident detected with the S3 stream uploader

    Başlangıç 24 Eylül 2025 19:30 UTC · 20h 23m

    Pending
    Etkilenen bileşenler
    S3 Streaming
    1. 24 Eylül 2025 19:30 UTCidentified

      We have identified an issue with S3 stream upload and are working to resolve.

    2. 25 Eylül 2025 15:54 UTCresolved

      This incident has been resolved.

    Incident detected with the Stream Service

    Başlangıç 23 Eylül 2025 18:34 UTC · 1h 14m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Stream APICompute API
    1. 23 Eylül 2025 18:34 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 23 Eylül 2025 18:35 UTCidentified

      There is increased query failure + delay in event processing

    3. 23 Eylül 2025 19:43 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 23 Eylül 2025 19:48 UTCresolved

      This incident has been resolved.

    Incident detected with the S3 stream uploader

    Başlangıç 11 Mart 2025 14:41 UTC · 3h 26m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    S3 Streaming
    1. 11 Mart 2025 14:41 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 11 Mart 2025 18:06 UTCidentified

      The issue is resolved.

    3. 11 Mart 2025 18:07 UTCresolved

      This incident has been resolved.

    Degraded performance of Compute API

    Başlangıç 28 Haziran 2024 17:55 UTC · 13h 56m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Compute API
    1. 28 Haziran 2024 17:55 UTCinvestigating

      We are observing degraded performance of Compute API due to increased volume of queries. We are investigating the issue.

    2. 29 Haziran 2024 07:51 UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Başlangıç 9 Ocak 2024 00:56 UTC · 1h 20m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Stream APIS3 Streaming
    1. 9 Ocak 2024 00:56 UTCinvestigating

      We are currently investigating this issue.

    2. 9 Ocak 2024 01:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9 Ocak 2024 02:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 Ocak 2024 02:16 UTCresolved

      This incident has been resolved.

    Writing events might be delayed and some queries might fail

    Başlangıç 24 Kasım 2023 09:48 UTC · 43m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Stream APICompute API
    1. 24 Kasım 2023 09:48 UTCinvestigating

      We are currently investigating this issue.

    2. 24 Kasım 2023 09:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 24 Kasım 2023 10:04 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 24 Kasım 2023 10:31 UTCresolved

      This incident has been resolved.

    Writing events might be delayed and some queries might fail

    Başlangıç 2 Eylül 2023 07:50 UTC · 2h 58m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Stream APIKafka Inbound ClusterKafka Outbound ClusterCompute API
    1. 2 Eylül 2023 07:50 UTCinvestigating

      We are currently investigating this issue.

    2. 2 Eylül 2023 08:06 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2 Eylül 2023 08:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2 Eylül 2023 08:48 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 2 Eylül 2023 10:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 2 Eylül 2023 10:47 UTCresolved

      This incident has been resolved.

    Some events streamed to S3 may be delayed

    Başlangıç 7 Ağustos 2023 16:59 UTC · 1h 8m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    S3 Streaming
    1. 7 Ağustos 2023 16:59 UTCinvestigating

      We are currently investigating this issue.

    2. 7 Ağustos 2023 17:48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 Ağustos 2023 18:06 UTCresolved

      This incident has been resolved.

    Cached Datasets updates might be delayed

    Başlangıç 20 Temmuz 2023 00:20 UTC · 9h 54m

    Pending
    Etkilenen bileşenler
    Datasets
    1. 20 Temmuz 2023 00:20 UTCmonitoring

      Big backlog of data is being processed and some indexes updates might be delayed.

    2. 20 Temmuz 2023 10:14 UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Başlangıç 23 Mayıs 2023 05:59 UTC · 2h 9m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Stream API
    1. 23 Mayıs 2023 05:59 UTCinvestigating

      We are currently investigating this issue.

    2. 23 Mayıs 2023 06:17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 Mayıs 2023 08:08 UTCresolved

      This incident has been resolved.

    Some actions may return errors

    Başlangıç 9 Mayıs 2023 17:13 UTC · 44m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Stream APICached QueriesKafka Inbound ClusterCompute APIDatasets
    1. 9 Mayıs 2023 17:13 UTCinvestigating

      Some actions, especially ones that use access keys, may return errors. We're investigating the issue.

    2. 9 Mayıs 2023 17:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9 Mayıs 2023 17:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 Mayıs 2023 17:57 UTCresolved

      This incident has been resolved.

    Query durations are higher than usual and some queries might fail

    Başlangıç 27 Nisan 2023 20:56 UTC · 9h 33m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Compute API
    1. 27 Nisan 2023 20:56 UTCinvestigating

      We are currently investigating this issue.

    2. 27 Nisan 2023 21:51 UTCinvestigating

      We are continuing to investigate this issue.

    3. 27 Nisan 2023 23:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 Nisan 2023 06:30 UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Başlangıç 23 Şubat 2023 18:14 UTC · 2h 20m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Stream API
    1. 23 Şubat 2023 18:14 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 23 Şubat 2023 18:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 Şubat 2023 20:35 UTCresolved

      This incident has been resolved.

    Kafka Inbound - messages are delayed

    Başlangıç 23 Şubat 2023 15:37 UTC · 5h 10m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Kafka Inbound Cluster
    1. 23 Şubat 2023 15:37 UTCinvestigating

      We are currently investigating the issue.

    2. 23 Şubat 2023 16:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23 Şubat 2023 18:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 23 Şubat 2023 20:47 UTCresolved

      This incident has been resolved.

    Events streaming to S3 buckets may be delayed

    Başlangıç 9 Şubat 2023 18:20 UTC · 1h 19m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    S3 Streaming
    1. 9 Şubat 2023 18:20 UTCinvestigating

      We are currently investigating this issue.

    2. 9 Şubat 2023 18:24 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9 Şubat 2023 19:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 Şubat 2023 19:39 UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Başlangıç 9 Şubat 2023 17:30 UTC · 15m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Stream APIS3 Streaming
    1. 9 Şubat 2023 17:30 UTCinvestigating

      We are currently investigating this issue.

    2. 9 Şubat 2023 17:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 Şubat 2023 17:45 UTCresolved

      This incident has been resolved.

    Kafka Inbound - messages are delayed

    Başlangıç 22 Aralık 2022 19:08 UTC · 1h 14m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Kafka Inbound Cluster
    1. 22 Aralık 2022 19:08 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 22 Aralık 2022 20:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 22 Aralık 2022 20:22 UTCresolved

      This incident has been resolved.

    Keen Website and Query API partial outage

    Başlangıç 22 Eylül 2022 14:29 UTC · 34m

    OutageBüyük çaplı olay
    Etkilenen bileşenler
    Cached QueriesKeen WebsiteCompute APIDatasets
    1. 22 Eylül 2022 14:29 UTCinvestigating

      We are currently investigating this issue.

    2. 22 Eylül 2022 15:02 UTCresolved

      This incident has been resolved.

    Events streaming to S3 buckets may be delayed

    Başlangıç 22 Eylül 2022 11:51 UTC · 54m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    S3 Streaming
    1. 22 Eylül 2022 11:51 UTCinvestigating

      We are currently investigating this issue.

    2. 22 Eylül 2022 12:13 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 22 Eylül 2022 12:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 Eylül 2022 12:45 UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Başlangıç 22 Eylül 2022 08:45 UTC · 4h 1m

    IssuesKüçük çaplı olay
    Etkilenen bileşenler
    Stream API
    1. 22 Eylül 2022 08:45 UTCinvestigating

      We are currently investigating this issue.

    2. 22 Eylül 2022 12:12 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 22 Eylül 2022 12:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 Eylül 2022 12:45 UTCresolved

      This incident has been resolved.